Fyber

Initial Business Response /* (1000, 5, 2016/02/01) */
Dear [redacted],
Thank you for your inquiry!
According to our data, your payments were already rewarded some time ago.
We would like to apologize for all the inconvenience you have experienced and have rewarded you some...

extra compensation.
(Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification).
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow really?? That is the same thing you've been telling me via email. Word for word. I'm telling you that I did not receive the credits.
Final Business Response /* (4000, 9, 2016/02/03) */
Hi,
Thanks for your email.
Can you give us the exact titles of the offers for which you didn't receive any credits?
Please be advised that you might also get this answer by email.
Many thanks,
fyber Support Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, you did not resolve the issue regarding ticket #[redacted] associated with the [redacted] offer I completed. Attached are the documents provided for that particular offer.
 Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Emails stated by Fyber remain unsent. Customer continues to offer proof, as has been the case for weeks.
 
In lamens terms, business continues to behave unethically and in breech of their own stated guidelines.
 
As indicated previously, expected values are now doubled, due to business' continued false representation and unethical practices.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I was given less then half of what I was supposed to receive. There were two offers I did Hulu was only one of them. I never received any email about the other one I filed a report in the game about it. I got the email about Hulu that wasn't followed up until I brought the complaint here. I still haven't received anything about final fantasy app.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
Dear [redacted],
Thank you for your inquiry.
According to our data, your payment has been confirmed in the meantime.
We apologize for the inconvenience you have experienced and thank you for your understanding.
Best regards,
Fyber...

Support Team

Dear [redacted]
Many thanks for informing us about this.
Apparently, you are referring to other offers in your last message.
Could you please provide us with the offer titles, so we can take the right action and do some investigations?
We will forward your valuable feedback to our advertising partners in order to improve the offer description.
Thank you very much for pointing it out, your feedback is highly appreciated.
Best regards,
Fyber Support Team

Complaint: [redacted]I am rejecting this response because: I took this survey on September 3rd. There's no reason why proper credit hasn't been applied by now, they have the ability to do that at any time.  The game currency that is owed to me should be applied immediately. Sincerely,[redacted]

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offers. We are sorry that you were not satisfied with Fyber and we assure you that complaints are handled in a strict and serious way. Unfortunately, asking for some evidence of...

completion when users raise claims for a manual payment is our normal verification procedure, we cannot credit you without any valid proof. In this case, we weren't able to find any of your reports/tickets.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..). Please make sure to attach the proof when replying to our first email your received for the initial report through our Support page. We apologize again for the inconvenience and value your business. Best regards, Your Fyber Support

Initial Business Response /* (1000, 5, 2015/07/03) */
Dear user,
We are very sorry to hear that you were dissatisfied with our services and thank you very much for your inquiry.
According to our data, your payment has already been confirmed in the meantime.
We apologize for the delay and...

the inconvenience you have experienced and thank you for your understanding.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FINALLY got a response and credited thanks to Revdex.com. Glad there was resolution but very sad that it had to take filing a complaint on Revdex.com for the company to bother to pay attention. Thanks, Revdex.com.

Dear [redacted]Thanks for contacting us again!We reviewed your problem and according to our information you were already credited for all the offers your reported (and provided proof).Unfortunately, we only pay for one completion per household, so we cannot credit you again. We hope you find other...

offers to sponsor you and thank you for your understanding!Please note that some applications don't always send in-game notifications when they credit your account.Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2015/08/07) */
Dear [redacted],
We are extremely sorry for the inconvenience caused to you.
We can see that your credits have already been added to your account from our end. Since you have not received them yet, I advise you to contact the developer for...

more assistance on this issue.
Moreover, you said that the developers have already contacted you, so please get back to them.
We apologize about the inconvenience.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same espoused they have given me and the developer blames them. There is a lot of blame going back and forth with no resolution.
Final Business Response /* (4000, 9, 2015/08/12) */
Dear user,
Thank you for getting in touch.
We've forwarded your complain to our partner in order to get a quicker resolution.
We are working [redacted] this problem. You will then automatically receive all the missing credits.
We apologize for the delay you have experienced and are looking forward to resolving this matter for you shortly.
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 11, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same response I received 3 weeks ago.

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear [redacted],
Thank you for taking the time to letting us know about this.
Unfortunately, you have not provided any evidence for your offer participations which is the main requirement in our regular process in order to receive a manual...

payment.
Regrettably, we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For 2 of the offer all I had to do is enter email address, there is no confirmation screen afterwards, just non required offers to click through, hard to screw that one up. I sent proof of one of the offers but they did not want to accept the copy paste I did. The other I got no email and the final page was just more offers to click through and give more information or sign up for things. I NEVER get email confirmations after doing an offer. That is how they scam the information without having to award the rewards.
Final Business Response /* (4000, 10, 2015/11/10) */
Dear user,
I have great news for you:
You will be credited within the next few hours for your offers!
Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team
Final Consumer Response /* (2000, 12, 2015/11/12) */

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offers. We are sorry that you were not satisfied with Fyber and we assure you that your complaints were handled in a strict and serious way. Unfortunately, asking for some evidence of...

completion when users raise claims for a manual payment is our normal verification procedure, we cannot credit you without any valid proof. Also, many offers you reported didn't exist in your clicks history.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..). Please make sure to attach the proof when replying to our first email your received for the initial report through our Support page. We apologize again for the inconvenience and value your business. Best regards, Your Fyber Support

Dear [redacted]Thank you for getting in touch!Unfortunately a technical issue is causing delays and preventing our partner from crediting your account at the time of writing. We are in constant contact with our business partner to solve the problem as quickly as possible.Please be patient while...

they try and fix this problem! Please contact your game developer for further details.We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly!Best regards,Fyber Support Team

Dear [redacted]Thank you for getting in touch!Unfortunately a technical issue is causing delays and preventing our partner, Hi-Rez Studios, from crediting your account at the time of writing. We are in constant contact with Hi-Rez Studios to solve the problem as quickly as possible.Please be patient while they try and fix this problem! Please contact your game developer for further details.We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly!Best regards,Fyber Support Team--Fyber - www.fyber.com

Dear [redacted]Thank you for contacting us again.Our Support Team has  replied to all your ticket(s).In case you still didn't get rewards, please send us the offer name and a valid proof of completion. 
Please check your spam folder in case you cannot find the reply.Thank you for...

your understanding!
Best regards,[redacted]Fyber Support Team

Complaint: [redacted]I am rejecting this response because: I STILL haven't received my credits ! Plain and simple. Anything that I know or find out to be associated with fyber, I dislike. This is ridiculous. I don't know why I expected them to be true to their word this time, when they weren't the first time.Sincerely,[redacted]

Dear [redacted],Thank you for your inquiry!According to our data, your payment for "Get 4K Movie Streaming" has already been confirmed. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to...

refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear Revdex.com team,
Thanks for your email.
We just contacted the user accordingly.
Please feel free to contact us again if you have any further questions.
Best regards,
Fyber Support Team

Dear all,
Thank you for contacting us.
We would like to inform that all the  user sent requests have been answered, there was no open user tickets from our side. 
Our system automatically blocks accounts according to certain criteria; we are very sorry, but we cannot change these...

settings manually.
The user  should look into alternative payment methods offered by your game.
Best regards,
Fyber Support Team