Fyber

Dear *** ***Thank you for your inquiry!
The required actions to get rewarded with your virtual currency was to "Sign up for a free trial with valid information".
In order to sign up for a free trial, you needed to insert your credit card detailsAs we are a third party company
and the advertiser didn't confirm your participation, we needed to know if you actually entered into a free trial or not
As you weren't able to prove so, for example by showing us a screenshot of your subscription account in which we can see your subscription plan details (= start/end date, validity, trial period,..), we couldn't credit you
In case you still want to be rewarded, please attach your proofs to the ticket#***.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited.We value your time and appreciate your business!
Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2016/01/11) */
Dear *** ***,
Thanks for your response and attachment!
Unfortunately, the proof provided does not show your purchase receipt
Under these circumstances, we cannot make any payment (at least for the time being)
Please send us
definitive, personalized confirmation of your completion of the offer, or complete one of the other similar offers we are currently running!
Thank you for your understanding!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 8, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent an email with everything they have asked for and am waiting for a response
Final Business Response /* (4000, 10, 2016/01/14) */
Dear *** ***,
I have great news for you:
You will be credited within the next few hours for your offer!
Thank you for your active cooperation in helping us to resolve this issue
Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification
Best regards,
Fyber Support Team
Final Consumer Response /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally gave me the gems

Hello,
Thanks for your email
The user has not yet sent any valid proof of completion
We just notified the user accordingly
Please feel free to contact us again if you have any further questions
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 8, 2015/12/23) */
Dear user,
Many thanks for your email
We've received all your ticketsUnfortunately, our system detected that you (or one of your related accounts) had already registered for these surveys beforeSaying so, some of them have already
been rewarded
We are very sorry but since the offers require being a new user, we are unable to process your requests
We apologize for the inconvenience and thank you very much for your understanding!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 10, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Day,
If I May, No credit has to this date
( DECEMBER ) been received for the "DORITOS - COOL RANCH OR NACHO CHEESE" of gems or the "BEYONCE PULSE PERFUME" of gemsThey were originally completed Twenty-Four ( ) and Twenty-Five ( ) days ago respectively
Wording from FYBER' sites for DORITOS survey is: "Tell us which Doritos flavor is better, submit your information, and complete the survey for Doritos samples of your choice- Complete the entire survey with valid informationNo purchase necessary" and from the BEYONCE survey is: "Win Beyonce's Pulse PerfumeEnter valid information to win" - PERIOD
Nowhere does it state that it must be from a
"NEW" user and If it was the same survey -
it would not have let me complete it
Additionally, the site has been stating for over Two ( ) weeks now that: "Unfortunately there are currently no offers available for your countryPlease try again later" -
Which is basically stating that I do not live in the USA and therefore receive only a BLANK WHITE SCREEN and no surveys to complete !
Please have the company review and credit me for the Gems and Gems
Thank You,
*** D***
Final Business Response /* (4000, 17, 2016/01/07) */
Dear ***,
We are sorry about the misunderstanding
Your email from December 9th is an answer to the ticket created on November 30th, so that was the last offer reported in our system
Please kindly follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each:
- Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first)
- Click on "Support" button bottom left
Hit the "Report problem" link of the problematic offer
- Submit the request
- Please make sure to attach the proof when replying to our first email your received for this report
We look forward to hearing from you
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 19, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Day,
If I May be so blunt - What happened to the other e-mails with attachments sent on DECEMEBER 2015, DECEMBER 2015, DECEMBER 2015, DECEMBER and DECEMBER ???
I have, as I have mentioned aforehand, submitted e-mails and attachments ( FIVE ) each time
Now conveniently, the Support button only shows information for and NOT for - SO I CAN NOT SUBMIT THEM AGAIN - EVEN THOUGH THEY ASKED ME TOO !!!
This happens NOW after my account was SOMEHOW "CHANGED" to a NON-USA account
I even included a copy of the last e-mail submitted sans the attachments to show you ( Revdex.com ) what I was submitting
I do not understand why this matter is taking SO LONG to rectify !!!
I am still awaiting the credit of and gems for which they ( FYBER ) should have records that I submitted to them over and over again
Your assistance is greatly appreciated
*** D***

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offers. We are sorry that you were not satisfied with Fyber and we assure you that your complaint was handled in a strict and serious way. Unfortunately, asking for some evidence of completion when users raise claims for a manual payment is our verification procedure, we cannot credit you without any valid proof. Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)Please make sure to attach the proof when replying to our first email your received for the initial report through our Support page. We apologize again for the inconvenience and value your business. Best regards, Your Fyber Support

Dear ***Thank you for your inquiry!According to our data, your payment has already been confirmed. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear ***Thank you for your message!Unfortunately, we cannot credit you without any valid proof.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get
credited (it could be a welcome screen shot / an email / a survey result..) If you have done multiple offers and have not received the credits, we ask you to kindly follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each:- Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first)- Click on "Support" button bottom left- Hit the “Report problem” link of the problematic offer- Submit the request- Please make sure to attach the proof when replying to our first email your received for this reportBest regards,Fyber Support

Complaint: ***I am rejecting this response because:
There are far too many to list. You should have a record of everyone I've gone through and have been rewardedIts a simple database program to keep these recordsYou as a company should have these recordsI will say I tried to do an offer for CVS and I took screen shots step by stepBefore I started, it again simply stated, enter a valid emailThat's all it saidI didsteps later and the end, no gold again. You have a lot of bugs to work out and as a company, you should've went through these before going live. I know others that are having the same problemsAll you need to do is reward me what I have earned and this will go awayNo, I should not provide you with this or that. If the Revdex.com wants copies of screen shots, I can provide thoseI know with *** if you have a complaint, you say something, they investigate, they have the records, a day later you have your reward. If you don't have the capabilities to do so, then maybe you should ask for their code
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/19) */
Dear ***,
As per our information, you were credited for the following offers: "Credit Sesame", "Win Lunch for a Year at *** Bread", "$*** Gift Card", "Dove" & "Which is your favorite ***
Concerning "Summer Samples" &
*** Free Samples?", we were able to locate your complaints, but we couldn't credit you without any valid proof!
Concerning all the other offers you stated above, we were unable to locate any of your complaints (no ticket created)
Unfortunately, without any proof of participation, we cannot credit youWe always request proof of participation, when we are unsure about an offer completion
Please follow this process for each offer separately in order for us to validate your proofs and send you the missing credits for each offers:
- Please go to the "Fyber" section in your app/game (the offerwall, where you found the offer first)
- Click on "Support" button bottom left
- Hit the "Report problem" link of the problematic offer
- Submit the request
Please make sure to attach the proof when replying to our first email your received for this report
If you have already submitted a support issue through this process, please reply to the email generated that contains the ticket number for this issue
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear *** ***,
Our Support Team just reviewed the two reports we received from you, as well as the proofs, sent you the missing rewards and notified accordingly
We apologize for the delay and thank you very much for your
understanding
Best Regards,
Fyber Team
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for this simple resolutionI hope that you have effectively handled the situation internally so that this does not continue to be an issue in the future for myself or othersI really think some members of your customer support may need re-training in this areaAgain, I sincerely thank you for rectifying the matter quickly and recovering your professionalism

Initial Business Response /* (1000, 5, 2015/10/08) */
Dear user,
Thank you for getting in touch
Unfortunately a technical issue is causing delays and preventing us from crediting your account at the time of writingWe are in constant contact with our business partner to solve the problem
as quickly as possible
Please be patient while we try and fix this problem!
We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly
Best regards,
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because Fyber has issued me the credit in gold bars I was looking forUnfortunately, before I filed this complaint, in all the correspondence between myself and Fyber, not once did anyone ever mention technical issuesIt was only after you contacted them, they mention technical issueIn any case, my gold bars were issued to me yesterday and I am now satisfiedI hope I never have to go through this again
Thank you Revdex.com!

Dear user,Thank you for your inquiry!According to our data, your payment has already been confirmed. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and that they
don't always send an in-game notification.Best regards,Fyber Support Team

Dear *** ***
I have great news for you:You will be credited within the next few hours for your offer! The delay for the payout is something I want to apologize forEspecially in the Gamefly caseUnfortunately we were just not able to handle your ticket in a timely manner
Thank you for
your active cooperation in helping us to resolve this issue.Please note that some applications require you to restart the app to get the credits and that they don't always send an in-game notification.Best regards,***Fyber Support Team

Complaint: ***I am rejecting this response because:
When I download apps and play them for awhile, it also does not give me the credits eitherThe whole thing with the survey credits is all it says is give your email and no purchase required, nothing about a credit cardIt's all a scam.Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/12/08) */
Dear user,
Thank you for taking the time to contact our Support Team again!
Unfortunately, we cannot credit you without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an...

offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business!
Best regards,
Fyber Support Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear user,
Thank you for your inquiry!
According to our data, your payments have already been confirmed.
We apologize for the inconvenience you have experienced and thank you for your understanding!
Please note that some...

applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team

Dear user,We apologize for the technical incident that you've experienced. According to our data, your payments were already confirmed:- [redacted]- [redacted]We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out...

of nowhere and cause such incidents. We are sorry for any inconvenience this may have caused you.Thank you for your understanding!Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear [redacted],
Thank you for your inquiry!
According to our data, your payment has already been confirmed on 03.02.2016.
We apologize for the inconvenience you have experienced and thank you for your understanding!
Please note...

that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/05/11) */
Dear user,
You have already been paid with 26 Dinero on our end.
Unfortunately a technical issue in your game is causing delays and preventing the credits from reaching your account. We already forwarded your request to the customer service...

of our business partner.
Please have some patience while our partner tries and fix this problem! Our partner informed us that you will get our credits soon.
We apologize profusely for the delay you have experienced.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was given this same nonsense answer three days ago, saying their partner would reach out to me to resolve the matter. I never heard from them. So I emailed again and was told to check my spam folder, which I had already been doing. I had to ask for information to contact their partner for support 3 times before the responded to me and I still have not been given contact information for a manager.
This business is highly unprofessional and as can be seen from their lengthy complaint list, has issues following through with providing the servicies that they offer. Emails are responded to unpromptly, usually taking two or more days before you get a response from them, even on week days. I won't be using their service again and I warn that others do the same.
Final Business Response /* (4000, 9, 2015/05/15) */
Dear user,
Thank you for taking time to write us back.
I would like to inform you that Glu (Sponsor) has already contacted you on May 11th, 2015.
Hence, I would request you to please check the inbox or spam folder of your mail.
Thank you for your understanding. Have a great day!
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 11, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never heard from their partner, or this useless company. They are clearly scam artists, obvious by their refusal to give me the contact information of a manager.