Fyber

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find t
 
 
 
 
hat this resolution is satisfactory to me. Sincerely, [redacted]

Final Consumer Response /* (2000, 6, 2015/08/03) */
Recieved a response from fyber on August 1st. Credit was given for offer completion. I am not satisfied with the outcome however as there is an underlying issue that needs to be fixed including but not limited to false advertisements not being...

addressed properly when notified, customer service and complaint resolution turn around time, and failing to fix the above mentioned problems after numerous complaints filed against them. I also believe I am owed compensation for experiencing a delay of 7 days to reach a resolution. Given the amount of time it takes to read and respond to an email, one must assume that there are near 500 emails per day requiring attention per employee to become so backlogged as to take a week for a resolution.

Dear user,Thank you for taking the time to contact our Support Team again!Unfortunately, we cannot credit you without any valid proof.We value your time and appreciate your business!Best regards,Fyber Support Team

Dear user,Thank you for taking the time to contact our Support Team again!Unfortunately, we cannot credit you without any valid proof.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your...

participation until you get credited (it could be a welcome screen shot / an email / a survey result..) If you have not received a confirmation email directly into your inbox, please check your spam folder.We value your time and appreciate your business!Best regards,Fyber Support Team--[redacted]

Dear user,
I have great news for you: You will be credited within the next few hours for your reported offers!
 Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you to refresh the app to get the credits and that they don't...

always send an in-game notification.
 
Best regards,
Fyber Support Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a similar email directly from Fyber around 4am EDT and also received payment around 8am EDT.  Based on these two facts, I am happy with the resolution and consider the matter closed.  Thank you for your assistance.Sincerely, [redacted]

Dear Mark P,
Thank you for taking the time to contact our Support Team again!Unfortunately, we cannot credit you without any valid proof.We've checked all 19 emails that we have received from you but couldn't find any proof showing that you actually completed all required actions of the offers.Please be advised that a screenshot from your offer wall showing the tickets you submitted is not considered a valid proof!Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited!Unfortunately, we cannot help you further!We value your time and appreciate your business!Best regards,Fyber Support Team

Complaint: [redacted]I am rejecting this response because:
I sent the email with the screen shot over a day ago, do you guys only check email once a week or something? Two weeks now without receiving what I was supposed to.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/26) */
Dear [redacted],
Many thanks for letting us know about this.
According to our system, you have already been credited for all the tickets you replied to and provided evidence:
Title NetSpend(r) Visa(r) Prepaid Card
Reward 133 Gems...


XXXX-XX-XX; 15:57
Title Fandango Movieclips
Reward 30 Gems
XXXX-XX-XX; 09:40
Title Texture
Reward 1714 Gems
XXXX-XX-XX; 10:54
Title Videostripe
Reward 1298 Gems
XXXX-XX-XX; 04:10
Title Evolution: BUY resources for $4.99
Reward 778 Gems
XXXX-XX-XX; 14:03
Unfortunately, you missed to reply to the other requests, so our customer service agents just reached out to you again.
Please get in touch with our customer support replying to the original tickets, we will be glad to assist you.
Many thanks in advance and best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for finaly crediting me Texture and Fandango. I really apreciate you for completing your end of the deal finally. As for videostripe, I never received credit for sign up and registering with a creditcard. 1298 gems is a significant amount and would be noticed. Expecially when waiting for them. As for evoulution, why is the offer presented to me when I'm not entitled to be compensated. Now for the rest, yes I have replied and shown proof for some of the offers, the ones that I have not showed proof on are the install and start offers. I've imediatly run the app and complete tutorial just to make sure the link to start app is complete. There are no emails from the game and would like to know how you would like me to show evidence of completing this offer. You get paid from your clients for your services as I would like to be paid for mine. As stated before, I have let go on quite a few but now it just seems like getting credit for completing an offer and getting credited for it, is next to none. I've come out of pocket for completing offers such as evoultion, and should not have to be treated like a criminal expecially when giving adequate proof of completion and being patient when wait time says 3 min and it's been weeks and have to resort to this method to warn people of your business ethics. I have done everything you have asked down to a t. I've submitted proof on top of proof when requested. If your company gets paid for a service that you can not provide. Then you should not sell that service to your clients. That is bad bad business in my opinion as well as fraud.
Final Business Response /* (4000, 14, 2015/11/05) */
Dear user,
Thanks for your response and attachment!
Unfortunately, the proofs provided do not match the offers you originally reported or do not contain sufficient identification data to prove your personal participation in the offers. The proofs you provided do not contain something personally identifiable, such as an email address and full name. Moreover, some offers had a trial period for which you didn't prove your participation.
Under these circumstances, we cannot make any payment (at least for the time being).
Please send us definitive, personalized confirmation of your completion of the offer, or complete one of the other similar offers we are currently running!
Please be aware that we answered directly to some of your tickets, thus make sure to attach your proof to the right ticket belonging to the correct offer.
Thank you for your understanding!
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 16, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I now realize that I will never get credited. I would take screen shots of the email welcoming me with my new account number, showing my full name and email and that's not enough proof? What else does Fyber want me to submit? Driver license, social security? What happend to videostripe? How you didn't mention or show proof that I was credited. Why is this only a one way street where Fyber can say anything and the consumer has to take what they dish out. Does anybody see what I'm dealing with. I'm not unreasonable and I fully believe that I have done and completely fulfill everything required of me and can not understand why there is even a issue to begin with. I have my opinions of Fyber and starting to see how they do business. Here is an example. The offer condition states, sign up for a free trial with valid information, NO PURCHASE NECESSARY and the consumer will be credited. Remember, NO PURCHASE NECESSARY. On an offer they emailed me back saying that I didn't fulfill my required trial amount of 10 days or more so I will not be credited. The trial is for seven days and and will be automatically charged on the eighth day. Please educate me on how there is no purchase necesssary. It varies but on average Fyber states that credit will be given 30 min more or less. Every offer is different. None have even come close to what they state, if you even get credit at all. Why does Fyber take payment from companies for something they obviously can not do correctly and morally right. Nowhere does it state that customers will have to go over and beyond to prove completion and still will get denied when doing so. Revdex.com is a window to educate companies as well as the consumer of fraudulent businesses. Your business relies on people having show proof making people do your job in hopes of just forgetting about it. If Fyber can not implicate a system to do business correctly and forces the customer to do it for them is just ridiculous. I have all the emails with new accounts that you refuse to credit me for. My time given to complete whatever is required of me to complete an offer, should be treated just the same as working at any job. Employers have to pay their employees. I can not believe I have to explain this to a "professional business" A deal is a deal and should not be changed just because you don't feel like paying out whenever Fyber feels like it. A bunch of bullies. Even to Revdex.com, they don't take seriously, due to the fact that they didnt even provide the proof that they said they credited me for and feel that they shouldn't have to. I have emails that upon request will be uploaded. They have my account number and private information that I can't display to the public. But it's mentioned and offered to Revdex.com. Digital theft is real and you should be accountable for your thievery. Here's a couple more that I did just to make sure of their fraudulent acts. Escore and Lifelock and more. Plain out Thievery.

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear user,
I have great news for you:
You will be credited within the next few hours for your Audible & Escore!
Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you...

to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted]
I have great news for you:You will be credited within the next few hours for your offer!
Title
[redacted]
Reward
[redacted]
Title
[redacted]
Reward
[redacted]
Thank you for your active cooperation in helping...

us to resolve this issue.Please note that some applications require you to restart the app to get the credits and that they don't always send an in-game notification.
Tell us why here...

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear [redacted],
Many thanks for contacting us and making us aware of the issue.
We just sent you the missing reward for MyScore (100 Stars) and apologize a lot for the inconvenience and the delay.
Please feel free to contact us...

again in case of any problem with the receiving of the credits.
Many thanks and best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the issue to my satisfaction

Initial Business Response /* (1000, 6, 2016/01/06) */
Dear user,
Thank you for your inquiry!
Our business partner (view Appid below) has given us the following information regarding your payment:
You were credited:
Title: Audible - Your first story is free
Reward: 569 GoldDate &...

Time
Date: XXXX-XX-XX XX:XX
Title: Experian Report & FICO Score
Reward: 1015 Gold
Date: XXXX-XX-XX XX:XX
This is the information we have received concerning your user account and the offer you inquired about.
We hope this helps - thank you for your understanding!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 8, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company completely ignored all the other surveys I spent plenty of time going through which I still have not received credit for. I sent in screenshots in PDF format of many other offers that even according to fybers support page on the game Console show completed! but I never received the credit for them? This total 2,047 gold gems.
Aside from the surveys which were not credited, I still have not received the credit for the Audible.com trial which is 569 gold gems! The only trial which I did receive credit for is the Experian trial.
Final Business Response /* (4000, 11, 2016/01/11) */
Dear user,
Thank you for taking the time to contact our Support Team again!
Unfortunately, we cannot credit you without any valid proof. We only received correct proofs in PDF for Audible & Experian (for which we credited you accordingly).
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..)
If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business!
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 13, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again fyber has not resolved the issue.they are completely deceptive because all the screenshots I sent in show very clearly that the offers were completed on their own page from the game Console itself, and obviously I still have not received any credit for them.
The Audible.com trial Also didn't receive the 569 gold as Fyber stated! ONLY the Experian trial was credited!
And as shown in my prior correspondences with Fyber and shared with Revdex.com. I have 2 documented emails from fyber stating very clearly that " thank you for the proof you provided"
I believe a lawyer would have a really good day in court clarifying with you how by mentioning in a documented email that you are thanking a customer for proof they provided. But can then claim to need proof to credit the consumer!?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear user,
Many thanks for your message.
You will be credited with 4159 Goldmark within the next few hours for your Win Lunch for a Year at Panera Bread offer.
Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you to...

refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 11, 2015/08/04) */
Hi,
Here is what we already posted on your website:
Dear user,
Thanks for reaching us.
We just answered your multiple tickets to confirm what we already told you before.
Unfortunately, without any proof of participation, we...

cannot credit you.
For the offers you provided a proof, you've already been credited.
We apologize for any inconvenience caused.
Best regards,
Fyber Team
Initial Consumer Rebuttal /* (3000, 13, 2015/08/04) */
Here's some more tickets they have not paid out on:
Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber Ticket#XXXXXXXXXXXXXXXX Fyber
Ticket#XXXXXXXXXXXXXXXX Fyber
They just keep adding up. I have provided All the proof they need 4 or 5 times on each of these offers as well as All the other Offers. I will not settlefor anything less than All my Offers being paid out to me.
Final Business Response /* (4000, 17, 2015/08/10) */
Dear [redacted],
Many thanks for contacting us again.
We verified your proofs and you will be credited within the next few hours for the ticket numbers mentioned above. We replied to the multiple tickets accordingly.
Thank you for your cooperation and the proofs provided.
(Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.)
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2016/02/11) */
Dear [redacted],
Thank you for your inquiry.
We are very sorry for you missing the rewards.

According to our records, you have already been paid for the following campaigns you reported:
GoDaddy - 2418 Gems - 2016-01-30 06:00
Fabletics -...

2721 Gems - 2016-02-11 14:01
OYO Sports - 1896 Gems - 2016-02-10 09:42
Experian Report & FICO Score - 479 Gems - 2016-01-21 15:45
QuiBids - 1323 Gems - 2016-01-11 23:30
Escore - 7-day Free Trial - 1179 Gems - 2016-01-21 15:45
Clorox Samples - 354 Gems - 2016-01-21 15:47
Top 10 Gluten Free Desserts - 27 Gems - 2016-02-07 07:14
Could you please confirm, whether you received the above-mentioned credits or not?
Many thanks in advance!
Best regards,
Your Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I FINALLY received:
Fabletics - 2721 Gems - 2016-02-11 14:01
OYO Sports - 1896 Gems - 2016-02-10 09:42
AFTER reporting to Revdex.com.
I still have not received:
Economist - Required actions: Complete the subscription form and enter valid Credit Card information.
Payout: 4989 Gems
Started: 5 days ago
Expected wait time: 5 minutes
I have sent in required proof via [redacted]
Company responded asking for the proof to be sent again. You need to stop having your automated system handle everything and have people actually read the reports. It's ridiculous that I have to come to Revdex.com to get what is owed to me.
Final Business Response /* (4000, 9, 2016/02/15) */
Dear [redacted],
Thank you for your inquiry!
Our business partner (view Appid below) has given us the following information regarding your payment:
You were credited:
Title Economist
Reward 4989 Gems
Date & [redacted]e 2016-02-11 13:57
This is the information we have received concerning your user account and the offer you inquired about.
We hope this helps - thank you for your understanding.
Best regards,
Fyber Support Team
Final Consumer Response /* (4200, 11, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a False. I have kept track of the rewards I have received. I have not received the 4989 gems you are saying I have. I expect to be credited for this offer. Maybe your game glitches.

Dear all,
The user has been credited on 2017-02-28 04:03
Title
[redacted]
Reward
2 Gold
For the second complaint concerning to the offer title:Search The Card Reward: 26 Gold, the user has never sent us any valid proof of completion and for this reason it was not...

credited. In any case we will contact the user again requesting proof of compeltion.
Thank you!
Fyber Team.

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear user,
Thank you for taking the time to contact our Support Team again.
There's been a slight misunderstanding - please do not send us copies of our Fyber Support page.
What we need from you is proof that you have completed the...

offers successfully.
Unfortunately, we cannot credit you for the time being without any valid proof.
Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..). If you have not received a confirmation email directly into your inbox, please check your spam folder.
We value your time and appreciate your business.
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear [redacted],
Thank you for getting in touch.
Unfortunately a technical issue is causing delays and preventing our partner from crediting your account at the time of writing. We just contacted our business partner to solve the problem...

as quickly as possible.
Please be patient while they try and fix this problem!
We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly
Best regards,
Fyber Support Team
Fyber - www.fyber.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nearly a week has gone by and still haven't received what was promised me and have had NO response since their technical issue email to you
Final Consumer Response /* (3000, 12, 2015/08/06) */
I did not receive the credit. They claimed they credited me three times and then said they would not credit me again, I never received anything from them.
Thank you!
Final Business Response /* (4000, 14, 2015/08/07) */
Dear user,
Please contact them directly. Unfortunately, we cannot help you from our side.
We apologize about the inconvenience caused.
Best regards,
Fyber Team