Fyber

Hello,
Thanks for your email.
We just rewarded and notified the user accordingly.
Please feel free to contact us again if you have any further questions.
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 7, 2015/08/07) */
Dear [redacted],
I have great news for you:
You will be credited within the next few hours for your offer.
Thank you for your active cooperation in helping us to resolve this issue.
Please note that some applications require you to...

refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team
Fyber - www.fyber.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/07) */
thank you so much for resolving my case! Fyber has sent me my credits and I am finally done going back and forth with them. It's such a relief. Anyway, I would like to close this case since I received what was rightfully mine. Thanks again!

I do not keep every single one of them. And if your staff didn't tell outright lies I would not need to become angry would i?you have now blocked my account from receiving offers as if I didn't or wouldn't realize. That needs to be reversed and we'll call it good. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear [redacted],
Thank you for your inquiry.
According to our data, your payment has been confirmed in the meantime.
We apologize for the inconvenience you have experienced and thank you for your understanding.
Best regards,
Fyber...

Support Team

Dear [redacted]
 
Thank you for your inquiry!
 
According to our data, your payments have already been confirmed as follows:
 
Title:    [redacted]
Reward: [redacted] 
Ticket#: [redacted]
 
Title: Pure Garcinia...

Samples
Reward: 3351 Gems
Date: 2016-07-06 12:44
Ticket#: [redacted]
 
We apologize for the inconvenience you have experienced and thank you for your understanding!
 
Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
 
Best regards,
 
Fyber Support Team

[redacted]
I have great news for you:You will be credited within the next few hours for your offer!
Title
[redacted]
Reward
[redacted]
Title
[redacted]
Reward
[redacted]
Thank you for your active cooperation in helping us to resolve this issue.Please note that some...

applications require you to restart the app to get the credits and that they don't always send an in-game notification.Best regards,[redacted]Fyber Support TeamTell us why here...

Dear user, We would like to express our deepest regret for the inconvenience caused by some of our offers. We are sorry that you were not satisfied with Fyber and we assure you that your complaint was handled in a strict and serious way. Unfortunately, asking for some evidence of...

completion when users raise claims for a manual payment is our normal verification procedure, we cannot credit you without any valid proof. Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..). Please make sure to attach the proof when replying to our first email your received for the initial report through our Support page. We apologize again for the inconvenience and value your business. Best regards, Your Fyber Support

Initial Business Response /* (1000, 5, 2015/11/09) */
Dear [redacted],
Thank you for your inquiry.
We apologize very much for the missing credits.
Since this Revdex.com file is from 10/26/2015, most of the offers you reported to us were already credited in the meantime.
In order to avoid...

any misunderstanding and provide precise information, we need a list of the offers you reported that are still pending.
Many thanks in advance!
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Day,
If I May, while the Business's response is correct as to receiving most of the Gem credits due me shortly after reporting the problem, according to their "Transactions in Progress" report, I still have Two ( 2 ) of the older transactions which have not been paid out.
These Transactions are "Sams Club" - Twenty-Five ( 25 ) days since reported and "Pan Movie Tickets - Sweepstakes" also Twenty-Five ( 25 ) since reporting it.
Please investigate and credit my account with Eighty-Four ( 84 ) Gems for Sams Club and One Hundred Fifty-Five ( 155 ) for the Pan Movie Tickets - Sweepstakes.
Thank You in advance.
[redacted]
Final Business Response /* (4000, 9, 2015/11/16) */
Dear user,
Thank you for your inquiry!
According to our data, your payments have been confirmed in the meantime.
We apologize for the inconvenience you have experienced and thank you for your understanding!
Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.
Best regards,
Fyber Support Team
Final Consumer Response /* (2000, 11, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After nearly a MONTH of waiting, Gems for the Final Two ( 2 ) Surveys have been credited to my account - Thank You for your assistance.
[redacted]

Complaint: [redacted]I am rejecting this response because:Almost a month to complete your deals. Your company shouldn't be in business.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/19) */
Hello,
We are very sorry to hear that the user was dissatisfied with our service and would be glad to provide better assistance.
We just reached out to the customer with a list of rewards we already sent to him kindly asking to check and...

inform us which ones are still missing.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I planned on getting back on the Revdex.com site this morning regardless if they answeed here..I was extremely happy with the way this was handled after I asked for help here which is all I ever wanted. Fyber has taken care of everything now, very quickly and corectly. Thanks everyone for the help! Completely satisfied:)

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear [redacted],
Thank you for your message.
Unfortunately, the proofs you provided for those tickets did not contain definitive, personalized confirmations of your offer completions, this was the reason for our customer support to...

withhold the payment.
However, since we appreciate your customer experience, we just sent you the rewards and notified you accordingly.
We apologize for any inconvenience and thank you for you understanding.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did end up looking at the proof provided and crediting coins.

Dear user,Thanks for your message. We just checked and noticed that you've submitted 21 requests in 9 days. You've received a reply to each of them, including instructions, 9 days ago. Unfortunately, we haven't received any reply from you!Please be informed that messages sent by our Customer...

Services Team can occasionally be caught by spam filters of major email providers (e.g. Gmail, Yahoo,...). Therefore please make sure to check your 'Spam' folder. We value our customers, and always make sure to reply to all emails.Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear [redacted],
You will be credited within the next few hours for your offers.
Thank you for your patience and the valuable information provided about some technical issues in our offers. We apologize for the inconvenience you...

experienced.
(Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification.)
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got the same email yesterday and up to until now I still haven't received anything for the 4 games I played for them!
Final Business Response /* (4000, 10, 2015/09/17) */
Dear [redacted],
Many thanks for your response.
You payouts are delayed due to a technical error.
We forwarded your request to our partner Glu Games and you should receive either the rewards or a response from their customer service soon.
If you don't receive the reward or a response from Glu Games support, please feel free to contact us again.

Thank you for your patience.
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/11/25) */
Dear user,
Thank you for getting in touch!
Unfortunately a technical issue is causing delays and preventing us from crediting your account at the time of writing. We are in constant contact with our business partner (view Appid below) to...

solve the problem as quickly as possible.
Please be patient while we try and fix this problem!
We apologize profusely for the delay you have experienced and are looking forward to resolving this matter for you shortly!
Best regards,
Fyber Support Team

Dear user,Thank you for your inquiry!According to our data, your payment has already been confirmed yesterday (14.12.2016):Title:[redacted]Reward: 160 GoldWe apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to...

refresh the app to get the credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Dear user,
I have great news for you:You will be credited within the next few hours for your offer!Final Fantasy.
Thank you for your active cooperation in helping us to resolve this issue.Please note that some applications require you to restart the app to get the credits and that they don't always send an in-game notification.Best regards,[redacted]Fyber Support Team--Tell us why here...

Dear [redacted]Thank you for your inquiry!According to our data, your payments have already been confirmed in the meantime. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the...

credits and that they don't always send an in-game notification.Best regards,Fyber Support Team

Initial Business Response /* (1000, 5, 2016/01/21) */
Dear [redacted],
Thank you for your message.
According to our information, you have been already credited for all offers you submitted reports for in the meantime:
Escore - 7-day Free Trial (1179 Gems)
Experian Report & FICO Score (479...

Gems)
QuiBids (1323 Gems)
Clorox Samples (354 Gems)
We apologize for the delay and the inconvenience experienced.
Please let us know, if you need further assistance.
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although their response makes it sound as if they had "already handled" this claim- I received the credits owed 1 day AFTER submitting the Revdex.com complaint. Thanks.

Initial Business Response /* (1000, 5, 2015/07/02) */
Dear user,
Thank you for your inquiry.
According to our data, the offers you reported have been confirmed in the meantime.
We apologize for the inconvenience you have experienced and thank you for your understanding.
Best...

regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the meantime I was awaiting other offers I hadn't submitted a report on at the time of this complaint and those still haven't been confirmed. Moreover, the proof (emails,screen shots ) for some offers are being rejected when it's what was asked of me to provide. What more can I do, go back and redo 4-7 offers I'm currently waiting on. The customer service is just horrible and the offers dont reward even when you complete them. I'm not satisfied and if I could contact someone else further who'd actually listen and rectify the situation I would. I want my cash and stars ,I fulfilled my end but what about yours?????
Final Business Response /* (4000, 9, 2015/07/14) */
Dear user,
According to our data, the offers you reported have been confirmed in the meantime.
Please be advised that we can only credit you for the offers you reported and documented with proves of participation. Some of the reported problems weren't documented, so we cannot credit you.
We apologize for the inconvenience you have experienced and thank you for your understanding.
Best regards,
Fyber Team

Complaint: [redacted]I am rejecting this response because:  You guys blocked me from doing special offers... attched is what I did 2 days ago in the morning  and what it told me the same evening and still to this day. That is really rude of a company to do. I know there's offers in my area as I have the game downloaded to another device I use and I can do special offers on that device but this device I cant. So,can you please unblock me.Sincerely,[redacted]