Fyber

Initial Business Response /* (1000, 5, 2015/09/07) */
Dear *** ***,
You will be credited within the next few hours for your GameFly offer
We apologize for the delay and thank you for your active cooperation in helping us to resolve this issue
Please note that some applications require you
to refresh the app to get the credits and that they don't always send an in-game notification
Best regards,
Fyber Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email response on September from Fyber indicating that the gold bars will be credited to my app within few hoursAs of today, September 9, the gold bars haven't been credited to my game app *** *** I've refreshed the game, uninstalled and re-installed the game but the gold bars they promised still hasn't loaded in my game
I've contacted customer service but haven't heard back
My user Fyber User ID before uninstalling the app was XXXXXXXXXXAfter reinstalling the app, it is now XXXXXXXXXX
I've also submitted another claim to on September to Fyber regarding coin offer for the same game (Ticket#XXXXXXXXXXXXXXXX Fyber)The requested information was sent to Fyber the same dayI have yet to hear back regarding this claim
Final Business Response /* (4000, 9, 2015/09/14) */
Dear *** ***,
Tickets:
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
Please be informed you have been credited today XXXX-XX:XX for:
TitleMyScore.com
RewardXXXXX Coins
Regarding to your second request once we have already credited you on XXXX-XX:XX, we now forwarded your request to our partner to double check as soon as possible:
TitleGamefly - Special Summer Offer
RewardGold
Thank you for your cooperation
Best regards,
Fyber Team

Dear *** ***,Thanks for your response!Unfortunately, the proofs provided did not match the offers you originally reported and/or did not contain sufficient identification data to prove your full participation in the offersWe already answered all your emails giving you this same answer.Under these circumstances, we cannot make any payment.Some of the offers have already been rewardedWe already answered directly in your original ticket.For the offers with a technical problem, our partner contacted you on 2016-06-If you haven't received their response, please check your spam folder or contact them directlyYou also received this exact response in this ticket# *** We are afraid but we cannot help you further with this matter, please check all your tickets for further details.Thank you for your understanding!Best regards,Fyber Support Team

Dear user,
Thank you for contacting us again
Our Support Team has already replied to all your original ticketsPlease verify your mailboxThis way we are able process your claim much faster
Unfortunately, we'll not be able to give you a different answer than the one we already gave you
Thank you for your understanding!
Best regards,
Fyber Support Team

Dear UserThank you for your inquiry!According to our data, your payment has already been confirmed. We apologize for the inconvenience you have experienced and thank you for your understanding!
Title
*** ***
Reward
*** *** * *** *** ***
Please note
that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification
For any additional offer we need you please as already informed send us offer name + valid proof of completion.Best regards,***Fyber Support Team--Fyber - *** Tell us why here

The user submitted (one) a ticket on 28/01/09:and did not provide any proof We sent this reply to explain him what he has to do to receive the reward:
"*** ***
Many thanks for contacting us! Please send us a screenshot that shows that your email is already
registeredPlease make sure that the screenshot is showing the entire email address you submitted during the participation."
Either way, as a gesture of goodwill we credit and informed the user today
Title *** *** *** *** *** ***
Best regards,
Fyber Team

Dear ***Thank you for your inquiry! Your payment was already processed on April the 10thHere is the information we received from your game publisher:Title: ***Reward: *** ***Date & Time: 2017-04-10This is the information we have received concerning your user
account and the offer you inquired about.We hope this helps - thank you for your understanding!Best regards,Fyber Support Team

Dear ***Thank you for taking the time to contact our Support Team again!Unfortunately, we cannot credit you without any valid proof.Although it is unusual for our customers not to be credited automatically upon completion of an offer, we strongly advise keeping the confirmation
of your participation until you get credited (it could be a welcome screen shot / an email / a survey result..) We value your time and appreciate your business!Best regards,Fyber Support Team

Final Consumer Response /* (2000, 5, 2015/11/04) */

Dear User,
Thank you for getting in touch! From your proof we can see that you have more than one email address (i.ethe "yahoo" email-address)Please forward this message to the yahoo address shown in the proof and reply to us from thereThat way we will get the same subject line
*** but coming from your other accountWe will do a match with your profile and send you the missing creditsWe await your reply with interest, and look forward to assigning you your credits!
Fyber Support Team

Complaint: ***I WANT THE GEMS IM OWED OR I CALL MY LAWYER AND SUE Revdex.com AND FYBER!I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/30) */
Dear user
Have you already reported this problem via our Support page? If so, can you please provide us with the ticket number related to the "problematic" offer?
We are really sorry but we couldn't find any previous conversation/email
from you in our database
Maybe you did the offer through a different provider?
We are looking forward to hearing from you
Best regards,
Fyber Team

Dear user,Thank you for your inquiry!According to our data, your payment has been confirmed yesterday. We apologize for the inconvenience you have experienced and thank you for your understanding!Please note that some applications require you to refresh the app to get the credits and that they
don't always send an in-game notification.Best regards,Fyber Support Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though I will have no further dealings with the company as they have proven to be unwilling to address such issues without outside mediation.Sincerely, *** ***

Dear Ms *** ***,
Unfortunately a technical issue is causing delays and preventing the credits for Experian to reach your account at the time of writing.
We are already in contact with our business partner Glu Games to solve the problem as quickly as possible.Additionally, we just sent you the rewards for Creditera and Escore - 7-day Free Trial
Please let us know, if we can assist you further
Best regards,
Fyber Support Team

Initial Business Response /* (1000, 5, 2015/09/21) */
Dear *** ***,
Thank you for your inquiry
According to our data, your payment has already been confirmed:
BestQuotes Health Insurance (Gems; XXXX-XX:XX)
We apologize for the delay and the inconvenience you have
experienced and thank you for your understanding
Please note that some applications require you to refresh the app to get the credits and that they don't always send an in-game notification
Best regards,
Fyber Support Team

Complaint: ***I am rejecting this response because: I have yet to receive all my gems I either paided for through trial offers, through survey taken, and downloadsI have counted that they owe me gemsTill this is credited this issue will not be resolved Sincerely,*** ***

Dear ***,Thank you for your message.Ticket: ***We have just forwarded your request to our partner for review and you should receive either the missing credits or a response from their customer service soon.Credited successfully : 2017-07-07:
Title
***
*** *** * *** ***
Reward
*** ***Please be patient while they try and fix this problem!Best regards,***Fyber Support Team--Fyber - www.fyber.com

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear user,
Many thanks for contacting us
Please find our answer for each ticket number below:
* #XXXXXXXXXXXXXXXX: we've just rewarded you with Gems;
* #XXXXXXXXXXXXXXXX: we've just rewarded you with Gems;
*
#XXXXXXXXXXXXXXXX: we've just rewarded you with Gems;
* Concerning other offers, we couldn't valide your multiple participation due to incomplete proves
We are sorry about this
Best regards,
Fyber
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
Fyber sent me emails for all offers and confirmed that the gems have been addedSure enough, they have been added successfully
I appreciate that they have finally delivered, but I hope they will develop a more customer centered customer service, where we don't have to bend over backwards to get awardedI am not saying that the customer is always right, as the saying goes, but I think they should at least ascribe to that mentality a little more
Unless someone is obviously tying to scam and providing bogus screenshots, that's one thingBut I wouldn't expect them to move like molasses for those of us who are honestly doing our best to complete the offers
While they did not respond directly regarding my complaint sent through Revdex.com, they have delivered the gems, so that is a response in a way

Dear *** ***Thank you for your message.Unfortunately, our partners were not able to verify your data.We apologize for any inconvenience caused.Best regards,Fyber Support Team

my issue isnt about the wall, my issue is I have completed all thes offers and there are several I never got the credit for, I provided the proof asked for, so to resolve this all you have to do is issue me the credits I am owedI have gotten multiple emails saying you all had technical issues and I would get my credits in a few hours and some in a few days, and I have notSo all I seek is my crefit for the offers I ahave already provided a list to you all several timesComplaint: ***I am rejecting this response because:Sincerely,*** *** ***