Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me pending business contact
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You were refunded on Feb This process takes between to business days for it to show on your account If you do not see this refund please contact your Bank.If you have
additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, one of our agents had attempted to reach out this morning, 5/15/17, to provide tracking information as the order has now shippedShe had also placed a small
discount on the order as wellThis order now shows delivered via tracking number *** To receive your downloadable content then please visit *** in order to track the order and locate your dlc codeIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Never heard from GamestopFrom what I understand, this is really not a local issue, but a Corporate one

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.While all returns are subject to manager approval, I can agree that this should have been addressed differently during your store visit and I apologize that we did not handle this
proactivelyI will cascade the feedback from this store experience to the appropriate parties to be further reviewed.I would be more than happy to assist you in setting up a refund, however we would require to get the item backI can e-mail you a paid for *** Return Label, and at your earliest convenience you are more than welcome to drop the item off at your local *** StoreOnce the item is received back to our warehouse, we will process the refund back to your original mode of paymentUnfortunately GameStop does not have a service with *** where we offer package pick *** from one's address, although you are more than welcome to arrange a pick up with *** on your own accord should you desire. Let me know if you would like for us to send you the return label and we will happily do so.If you have any additional questions, comments or concerns please do not hesitate to let me know.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location: If you have additional questions, I am here for you***
*|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are so sorry to hear that the item arrived in such poor conditions, especially from SantaI was able to locate your three emails that you had sent in but I am unsure as to the
reason why your initial email had not been addressed yetWe have been experiencing high volumes in calls and emails due to our post holiday trafficThis in no way excuse the lack of response.Rest assured that I will address your concerns here and nowI have issued you a replacement order to be shipped on two day shipping and as a courtesy to you, you may keep the original shipment to be done with as you please.Your replacement order number is ***We appreciate your continued patience and thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed all phone calls that were in our system and have found that you were promised this system and we will honor this request Please note this is not a standard action with GameStop and it will not be handled as such again instances such as this would be to file a police report and work with your insurance to have the item replaced This system will be sent to your listed mailing address and you will receive a confirmation email.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:Hello There, can you try to call me maybe within the next hour? I tried a few more times today and I still can't get the phone call to get through other than one beepIt doesn't take me to any voice message system eitherSorry about keep rejecting over here at Revdex.com but I don't have any other form of communication that I can get with you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: First of all GameStop did not create a fair and equal opportunity because the ad does not state specific times.I talked to two different GameStop stores prior to the sale and asked for specific times of the sales and I was told they didn't know and they weren't suppose to talk about the sales prior to them starting. How does GameStop expect people to know when the sales start when they don't specify a time? How is that fair/equal opportunity? Why would the start time not be publicly advertised? Secondly I attempted to contact GameStop through the costumer service phone number multiple times BEFORE I ended up sending an emailEach time I called I waited on hold for OVER minutes before finally hanging up! After days of not being able to reach anyone over the phone I searched for another way to contact GameStopIn order to contact GameStop in writing I actually had to download the app because I couldn't find a way to do it onlineSo how exactly was I suppose to contact anyone earlier than what I did? If I couldn't reach anyone through the phone (which I attempted MULTIPLE times first) and the employees at GameStop stores can't help or do anything about online sales!?! Again what else was I suppose to do? It seems to me that GameStop is just trying to justify its mishandling of the sale and lay blame on it's costumer's!I've also included a picture of the original ad from this sale to show that GameStop did not specify a time only the DATEWhich again was misleading/advertisementIf sales in my area started on 11/22/why does the ad for my area state the sale is for 11/23-11/24/17? If the sale is offered at different times because of different time zones why was that information not made available prior to the sale? Why was it not advertised that way?There is absolutely no mention of a specific time or time zoneThere was no way for people outside of the Eastern Time zone to have an equal opportunity because they were given false/misleading/ inaccurate information! So again, how is this situation the fault of people who didn't have accurate information? And how are people suppose to report an issue online if they can't get through to GameStop over the phone?How were people suppose to know what time the sale starts especially if it's different for each time zone? Why would people outside of the Eastern Time zone think the sales would start 11/22? The advertisement did not have anything other than the DATE 11/23-11/24/17. So again, how was I suppose to know to be online prior to what the advertisement stated?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the accounting department about your double charge issue We have issued refunds for both charges to your account If you have not received both refunds we recommend that you speak with your financial institution with the two reference numbers and 14478206.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good morning* ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry to hear about your dissatisfaction with your purchasePer our return policy, pre-owned games can be returned for refund within Days, or an identical exchange
within days of purchaseThis can be found on our website and also on the back of the receiptWhile this is our policy and exceptions cannot usually be made, I have still escalated your information up to the district leader that oversees the store in question about your experience and request for assistanceYou can expect to be contacted by them shortly. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information for further investigation: Transaction Information: Store Location: If you have additional questions, I am here for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** GameStop: The incident was on November There were two ladies working that day But neither of them were at fault This is purely marketing's fault I hope the district manager stops these shady practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were able to speak we an agent about the issues with this order.If you have additional questions, I am here for you. *** *** * *** *** ***
*** * *** * *** ***

Dear ,On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the $charge that you saw around 11/7/was for the remainder of your order *** POP TV: ** *** shipped separately than the other itemsThe
reason for the stand alone charge of $was because we do not charge until we shipand that item shipped in a different package. We apologize for the confusion this may have caused you. If you have additional questions, I am here for you.*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:Thank you for being such a jerk about this but that is a generic statement as has nothing to do with items tradedYou are not being honest and truthful that you messed upUnless you can provide an in depth message support that you are to collect sales tax on trade, then you are in violation and I believe the Revdex.com should take action against you!
Regards,
*** ***