Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The only coupon I have used at Gamestop in the last year was when I renewed my account using a coupon I redeemed points on my account forI did not receive those points backI would not have even wanted to receive the points I spent on the coupon back, because I spent themThat is the idea of redeeming points.The problem I have with this all is that almost as soon as I renewed my account it was blockedI then called customer service because I received an e-mail stating my account would expire soon, only months after renewing itThe person I spoke to cleared that up as a mistake and that was fixedNobody since, and including then, have answered ANY of my issues with not being able to get into my account however, though everybody is happy to tell me they would "escalate it and get back to me within a week," while I am never contacted about the issue any time I call.As for the my account in general, I have attached a snapshot of an e-mail I received a week ago on April 3, 2018, showing how many points I had on my accountIf my account was suspended almost a year ago, there is no reason to still show I have points, let alone an accountEven more, it should not tell me when my account will expire, especially if you have forbidden me from using it in the first placeWhile I am angry my account has been deleted, I am mainly angry that this issue got to the point of deletion because nobody felt I deserved an answer to my many callsEven more to the fact that the only way I could even get a generic "Kindly kiss our backside" answer was to report Gamestop to the Revdex.com.I will not be making a new account because I will not ever be shopping at Gamestop again if this is the way you treat your customersI already know from friends who work at your store what working there is likeI would hope that same kindness and courtesy would be presented to customers as wellApparently I was wrong
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that a replacement for this order is shipping to you Do you still want this replacement or would you rather just receive the refund?If you have additional questions, I am
here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location: If you have additional questions, I am here for you***
*|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Despite Gamestop's claim that they refunded my balance - they have not refunded the charges on my card. Instead, it appears that they actually charged me an additional $rather than refunding the charges to my trade card. This is substantiated by the fact that I still only have a $balance on my trade card. This is further proof of their failure to have even a modicum of competence. I hereby demand proof to be provided that a refund was issued showing both the beginning and ended balances on my card

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked into your PowerUp Rewards account and show that you returned your Xbox One Lunar White Controller on April 16, at 2:PM The store where this transaction took place is *** ** *** *** Shopping center.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dea* *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, we were able to determine that a refund was processed on 12/16/Looking further, I was able to see that you had paid for this particular order with Trade-In
creditHowever, the refund process for our online program will create a refund by sending you a gift card if the payment method is Tracredit.It took a little research but I was able to find that gift card! I do not have access to the pin number since it is a private number.Gift card: *** I show that the gift card is shiping in the mail and should arrive within 7-busniess days from 12/7/If you would rather not wait that long, we can get the funds transfered to a new card inside a local GameStop store. Please feel free to head to any local GameStop store for help with thisThe store will need to call their Store Dedicated hotline with the gift number so we may process the transferIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, one of our agents had attempted to reach out this morning, 5/15/17, to provide tracking information as the order has now shippedShe had also placed a small
discount on the order as wellThis order now shows delivered via tracking number *** To receive your downloadable content then please visit *** in order to track the order and locate your dlc codeIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the inconvenience and frustration this has caused youAfter reviewing this further, I was able to determine that the orders did not successfully flow into our
ordering system to be further processedI do show two attempted authorizations being placed on your mode of payment, and would be more than happy to request a removal of those authorizations to your financial institution however I a missing some information. If you do not mind, who is your financial institution for the card you attempted to use? Please let me know at your earliest convenience and I will continue assisting you until the matter is resolved. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. *** *** * *** ***
*** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:i was there at 5:am and there was never a poster, as well as that morning while waiting for the store to open I was checking online,, IT DID NOT SAY ANYTHING otherwise I would have ordered onlineThis information may have come out AFTER the fact in covering your mistake! Many people nation wide as well as people I was in line with had the same issue as myselfI was even told at the time of purchase after asking TWICE of which I was preordering and was told YES. this was a huge blunder on the part of GameStop corporate for not being prepared and having the correct information to your employeesAS I STATED BECORE, I am not the only one that had this problem, there are many on your social media accounts complaining of the same issue.I am not accepting thisSome where in your vast whatehouses you must have one of these master sets.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have submitted this information to our account department for them to reverse the double charges Please allow business days for this to be full resolved.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The response asked for the dates of service and the store location. Date that we initials visited the store for the purchase and were given information was December 21, We returned to the business on December 22, where we were mistreated.The store location was *** ** *** *** ** *** ***This simple appology does nothing to make up for the time and cost of the return trip of over miles, nor does it make up for the disappointment that my son faced after being lied to. Regards,
*** *** ***

Good morning* ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry to hear about your dissatisfaction with your purchasePer our return policy, pre-owned games can be returned for refund within Days, or an identical exchange
within days of purchaseThis can be found on our website and also on the back of the receiptWhile this is our policy and exceptions cannot usually be made, I have still escalated your information up to the district leader that oversees the store in question about your experience and request for assistanceYou can expect to be contacted by them shortly. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have replaced the items on your order that were cancelled The items will be processed and shipped within business hours and will ship over night.If you have additional questions,
I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:Thank you for being such a jerk about this but that is a generic statement as has nothing to do with items tradedYou are not being honest and truthful that you messed upUnless you can provide an in depth message support that you are to collect sales tax on trade, then you are in violation and I believe the Revdex.com should take action against you!
Regards,
*** ***

Dear Robert,On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded your issue to the card issuing company This issue should be resolved shortly.If you have additional questions, I am here for you. *** * *** *** ***
*** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company After extensive searching in our Online database I was able to finally find your order (***) This is an;online order for Pick up in store; any changes that need to be made to this order need to be done at the store This order is not paid for but is only being held at the store level via a credit card, once you go to pick up the system you will have to pay for this order in store.As far as the PreOrder bonuses missed and not yet received all need to be picked up in the physical store where you placed this order to be picked up You will also need to add your PowerUp rewards card to this store preorder in order to receive any Pro specific bonuses As this order was placed for In Store Pick up only the store can make changes to this preorder and may require a preorder deposit to make changes to said pre order.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response belowBecause, the email you identified is for a basic card provided a clerk in a store who refused to help me resolve my lost card issueAnd that card has just been updated with points and I have that card in my possession However, the card I misplaced/lost has the following points on it and I would like to redeem my points in week, because I have been trying to get this resolved for over weeks now I need a new card sent to me as soon as possible for this Pro membership card listed below I have provided the ACCOUNT# to the Pro Membership status under the account# section of this Revdex.com complaintTherefore, this information has been given The Revdex.com site states not to provide personal information in the body of the text of a complaint because it can be made publicI will leave out the last four digits of the account number for my protectionHowever to get this resolved I am a PRO MEMBER; Since Sep 2012; PowerUp Rewards* ***; last used Jan., 20, 2015; Pro lifetime value $111.95; Available Points: 16, Please take the information provided and send me a new card as soon as possible.Once again, the full account number has been provided to the Revdex.com under the account# section; Model Name or Number; Order # section; Order, Contract, Account, or Policy Number:
Regards,
*** ***

Complaint: ***
I would like to inform you that calling by phone may prove difficult for some time due to unforeseen CircumstancesContact through emails is generally preferred
Regards,
*** ***