Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is pretty mediocre
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I had to contact Steam support on multiple occasions to have this resolved but of course they followed through faster than Gamestop would haveI think there are more games (other than the received) under my account that Gamestop is failing to provide meWhich includes Nancy Drew: Ransom of the Seven Ships; Nancy Drew: The Haunting of Castle Malloy, Nancy Drew: The Phantom of Venice and Nancy Drew: The Danger by DesignIt would be just like Gamestop to only provide the games that a customer service work told me aboutI went two years before they would even tell me that I had an account!
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:I have accepted but did not have an option to reply to gamestop offer, I wanted a reissue of my digital gift card code sent to my email.*** Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
They have not offered a solution to my problem yet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Our apologies for the delayed responseNormally we would not be able to refund or replace a downloadable content code, however, due to this rare case we would like to help you with
thisA replacement order has been created and should process shortlyIf you would please allow hours for processing, you should expect an email with a new code soon Your replacement order number is *** We appreciate your continued patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***A refund of $was submitted to the visa card ending Please allow 3-business days for the refund to pot to your bank accountAn order was created for a digital gift card to be emailed to the email on the order in the amount of $Please allow hours for the gift card to arrive. If you have additional questions, I am here for you.*** *** *** *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are very sorry that your order has caused you any financial strainYour order had shipped in different shipments, because of this our system will not allow for a cancelation on a
bundled orderThis was the reason the items were still shipped and you were still chargedWe would very much like to resolve this issue for youThe moment the items arrive back in our warehouse we will refund you for the full and complete orderWe will not be able to cover any overdraft fees you might have accrued as GameStop is not liable for any overdraft feesWe will, however, refund the full price paid for this order once it arrives at our warehouseIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry about the lack of assistance and run around that you've received from our teamPlease know that it was never in our intentions to cause such frustration and put you in
this sort of positionRest assured, I have escalated this feedback up to the appropriate teams to be further reviewed. After researching your order further, I'm able to show that your items were successfully shipped and delivered on time based on the shipping method you had selected, which was UPS Ground and has an ETA of 3-Business daysI do not show where 2-Day was selected, or where a shipping modification may have been made after placing your order. While these were technically on time, I do understand how troubling this overall experience was for you, and with that in mind I have processed a partial discount on your order as a one-time courtesy$has been refunded back to your payment method, and depending on your financial institution it can take them anywhere between 3-business days to accept and process this balance. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, I am still out minutes on my cell phoneWe shall see if this happens again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It has been one full week now and the product was not shipped or received for me to give to the (NOW VERY LATE) Birthday Recipient This purchase has already been forwarded to American Express due to the VERY POOR service and follow up No way to treat a first time customer, and will never purchase anything from Game Stop again
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I have personally notified the district leader that oversees the store in question of this issue and of your request for further assistanceYou will be contacted by them
shortly. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, you are receiving free shipping for the method that you chose and what was advertised forThis was the 2-day shipping methodThe order is too far along in process to
upgrade shipping and to add the overnight chargeAn email was sent inviting guests to upgrade shipping for a low flat rate should they chose, however that deadline was last Saturday 2/25/If you happen to have the web page or advertisement stating otherwise we would love to take a look.If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Hi ***As for this complaint, I have forwarded this information over to the district leader that oversees this store in question in addition to the previous feedback you've provided for other stores that he oversees as wellYou can expect to be contacted shortly, however if you have not received
contact within business days then please let me know so that we may escalate it to the regional leaderAs I've stated previously, the matters that you've brought to me previously about store behavior and practices *must* be brought to field leadership for them to review and address as seen fit, as they have the necessary tools and means to do so. If you have any additional questions, comments or concerns please do not hesitate to let me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information in order for us to better assist you: Transaction Date: Transaction Information: Store Location: If you have additional questions, I am here for
you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all of the trouble you've been through trying to get this matter resolved, and for the frustration it caused youPlease know it was never in GameStop's
intentions to put you in this sort of position. For downloadable content, we are unable to process returns or exchanges on it, because downloadable content is a 'one-time use' product and once the code is shipped/used there is nothing to perform a return/exchange withWhile it is not within GameStop's return policy to issue refunds for downloadable content, I am more than happy to step outside of our policy to offer a one-time courtesy and issue a full refund on the order so that you can repurchase it for the correct platformWe are unable to place orders or replacement orders for downloadable content directly on our end, because our ordering system will not actually send you the code and will instead be stuck in 'limbo'. I understand that you had some concerns as well regarding payment and how the transaction was just now pending on your credit card statementWhile the order was placed in August, GameStop does not charge for orders until the product is shippedAn authorization will be placed on the card once the order is getting ready to be sent, and then once it's been shipped a settlement on that authorization will take place A full refund of the order ($160.30), has been processed back to your original payment methodDepending on your financial institution, it can take them anywhere between 3-business days to process itI would like to advise that if it has been past the provided time frame and you still have not seen it post, please do not hesitate to reach back out to me so that I coordinate with your financial institution to ensure that those funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance
Although I must say this online system should be more convenient and faster then the store and it isn'tSo this will probably be the last time I use the online purchasingI just purchased a playstation store gift card and its telling me it could take 24-hours to credit the points on my card? That is absurdThank you for the refund, but the hassle is just not worth itI will use the store from now on
Regards,
*** ***