Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Please call me with regard to receiving the updated credit card information, as it cannot be posted through this communication
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have replaced the five defective items that you received Please contact us back if you have issues with the new items you receive.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is still pending w the Distrcit manager of Game Stop
Regards,
Cristina Ibello

Complaint: ***
I am rejecting this response because:I have accepted but did not have an option to reply to gamestop offer, I wanted a reissue of my digital gift card code sent to my email.*** Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wanted to pay the amount that was agreed upon.As stated, I did have a video available to support my claim, which I think is more compelling than screenshots; the video depicted the official time via time.gov, then Gamestop's front page displaying the item in dispute on sale.I did present this video to the customer care representative that I talked to, at the end of many (albeit, unfriendly on my part) emails we exchanged; it was the same rep each timeHe didn't budge from his stance ever, even after I presented the video and explained the facts surrounding the situationI got the same canned response ending in, "we
cannot exchange or refund your code, I really understand how
frustrating this can be, but the digital codes are a kind of personal
data due this we cannot proceed with your request"Every single timeIt was like talking to a parrotWasn't anything else I could have done within reason.All said and done, in the event that I conduct business with this merchant again, I will fully and thoroughly document my purchase process from start to finish each time
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was decided to consider your package lost in transitrest assured I have created a replacement order for you on overnight shippingyour order number
is *** If you would please allow at least one business day for processing and one business day for shippingIt is highly possible that this order will not arrive before 12/24/16. We thank you for allowing us to resolve this issue for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: I cannot track the order without an email and using the email that you have on file for me returns no results.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It has been one full week now and the product was not shipped or received for me to give to the (NOW VERY LATE) Birthday Recipient This purchase has already been forwarded to American Express due to the VERY POOR service and follow up No way to treat a first time customer, and will never purchase anything from Game Stop again
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all of the trouble you've been through trying to get this matter resolved, and for the frustration it caused youPlease know it was never in GameStop's
intentions to put you in this sort of position. For downloadable content, we are unable to process returns or exchanges on it, because downloadable content is a 'one-time use' product and once the code is shipped/used there is nothing to perform a return/exchange withWhile it is not within GameStop's return policy to issue refunds for downloadable content, I am more than happy to step outside of our policy to offer a one-time courtesy and issue a full refund on the order so that you can repurchase it for the correct platformWe are unable to place orders or replacement orders for downloadable content directly on our end, because our ordering system will not actually send you the code and will instead be stuck in 'limbo'. I understand that you had some concerns as well regarding payment and how the transaction was just now pending on your credit card statementWhile the order was placed in August, GameStop does not charge for orders until the product is shippedAn authorization will be placed on the card once the order is getting ready to be sent, and then once it's been shipped a settlement on that authorization will take place A full refund of the order ($160.30), has been processed back to your original payment methodDepending on your financial institution, it can take them anywhere between 3-business days to process itI would like to advise that if it has been past the provided time frame and you still have not seen it post, please do not hesitate to reach back out to me so that I coordinate with your financial institution to ensure that those funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: this does not get my money back. the first incident occurred 2/7/(ive been in and out of hosital and couldnt deal with it before now) and it was for a $playstation card and the order number was *** the 2nd incident occurred 5/14/and it was for a $playstation card and the order number is *** the 3rd incident occurred 5/17/and it was for a $playstation card and the order number was *** I want to be reimbursed for this $90. you can either refund to my gamestop credit card, or you can give me playstation money codes that work for $
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Our apologies for the delayed responseNormally we would not be able to refund or replace a downloadable content code, however, due to this rare case we would like to help you with
thisA replacement order has been created and should process shortlyIf you would please allow hours for processing, you should expect an email with a new code soon Your replacement order number is *** We appreciate your continued patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want a virtual gift card sent to my email address instead to make sure it gets received***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
They have not offered a solution to my problem yet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The item was received after placing this complaintI'm happy to have gotten my money back and wish that the process is not like this for any future customers.
Regards,
*** ***

Dear ***
On behalf of GameStop, we apologize for this poor experience in association with our company. I have gone ahead in processed a full refund on this order to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-
business days to process this refundI do show that you had a similar instance with your last order- to prevent this from happening again, we recommend having future orders shipped to an alternate address or held at a UPS Store to be picked upWe hate to see your product continuously getting lost in transit and don't want you to be inconvenienced any further! If you have any additional questions or concerns, please do not hesitate to lt me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, I am still out minutes on my cell phoneWe shall see if this happens again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The Game Stop Power Up RewardsPro information that is being requested is as follows:Card number #***
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Our return policy is on the back of every receipt from Gamestop This states that all Unopened merchandise may be returned for a full refund, but all Opened new merchandise
can be exchanged for an identical item.A receipt is required for all returns and exchanges.Unopened new merchandise (except tablets) = full refund within days of purchase.Opened new merchandise (including tablets) = identical exchange within days of purchase.New accessories (opened or unopened) = full refund within days of purchase.Unopened new tablets = full refund within days of purchase.Pre-owned merchandise = full refund within days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within days of purchase or identical exchange within days of purchase.Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***Please understand that we would very much like to have your issue taken care of, however, we need the damaged product back as soon as possible or we will not be able to get a replacement goingIf you would please return it at a local GameStop store so we may start processing your replacementWe would like to get this handled as quickly as possible to ensure you a fast resolution. Once at your local GameStop store, please have them call their Store Dedicated hotline with your order number so we can get the damaged product returned and a replacement started and shipped out on overnight shipping.Since this item is on such high demand and short supply, we only have allocations for replacing damaged itemsThe sooner we are able to receive the damaged product, the faster we will be able to secure a replacement. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, you are receiving free shipping for the method that you chose and what was advertised forThis was the 2-day shipping methodThe order is too far along in process to
upgrade shipping and to add the overnight chargeAn email was sent inviting guests to upgrade shipping for a low flat rate should they chose, however that deadline was last Saturday 2/25/If you happen to have the web page or advertisement stating otherwise we would love to take a look.If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters