Gamestop, Inc.

Good afternoon, David On behalf of GameStop, we apologize for this poor experience in association with our company. If you've turned off all push notification settings within the GameStop Mobile App on your device, but continue to receive those notifications, we recommend turning off
notifications for the GameStop Mobile App entirelyThis can be done through the system settings of your device, usually found under your 'Notifications' option. If you continue to experience this issue, we recommend uninstalling and reinstalling the app on your device and re-selecting your push notification preferences. If you have any additional questions or concerns, please feel free to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***I'm truly sorry for my error; When I went to view your order yesterday, our ordering system was reflecting the shipping method selected as *** Ground, and not 2-DayI'm not too sure if this was system glitch from previous orders I was viewing that day or if it failed to update in our system properly. While the only notes that I'm showing on this order that mention a refund are for shipping costs, because of your overall experience, and for my own mistake, I have no qualms on issuing you a full refund for your orderI have processed this balance to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balancePlease let me know at your earliest convenience if it has been past business days and you still have not seen the refund post, so that I may continue assisting you. If you have any additional question or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this package is out for delivery today I will send you a $gift for the inconvenience this late package caused.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though your order did not flow through on our endThere was a small error that day where digital code orders wouldn't processI do, however, see where we
authorized your form of payment for $these usually fall off within 3-business days, depending on your financial institution. If the authorization is still on your account, we will send a notice to them to allow that authorization to fall away.That being said, I do not have access to your other form of paymentWould you be able to provide the Trade/gift card number (not the pin) so I may see if the pending charge is on that to clear it off?Please allow a few business days for the pending charge to fall away from your account. If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me assuming that my card is refunded in the 7-day time period specified
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Transaction Information:Store
Location:Description of the issue you are having:Once we have this information you will be contacted by the district manager of the store In order to receive a refund to your card you will need to visit the store in question.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, I was able to discover that the refund was processed on 12/10/If you would please allow 7-business days for the refund to post in accordance with your financial
institutionThe refund will be attributed to the Discover card ending If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Also I would like to add that the item was shipped out next day and has arrived I thank game stop for looking at and fixing the issues I experienced

Dear ,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Employee You Spoke with:Serial Number of Defective unit:If you have additional questions, I am
here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference here if the information they are rewuedting
Transaction: *** * ***
Serial number:***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There is NO balance on any of the gift cards I used as stated by GameStopPlease issue a check to my mailing address as I am not willing to waste more of my time.
Regards,
*** ***

Good morning* ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear that you feel this way- by no means is it in our intentions to 'rip off' our guestOur goal is to provide them the better deal and save more, especially when it comes
to tradesThe Elite Pro membership allows members to to get an extra 20% boost on top of the base trade value for an item, however this does not include any possible refurbishment fees that may apply if the console is defective, or if it is missing necessary components (Controller, Power and Video cables, etc.) that are required at the time of tradeThese may be eligible for trade but at a lesser value, and all trades are subject to manager approvalWe ultimately recommend contacting your local store to inquire about trade values if you are unsure or dissatisfied- they may be able to assist you in taking advantage of trade promotions we are offering to help you get the better deal. For more information on our trades, please feel free to visit: ***If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It's absolutely unacceptableWhat happens to those systems when people cancel their order, or run into the same issue as I did? They're all set asideI cannot believe I have to go through all of this effort just to get this system all because you guys (GameStop) lied to meAnd now, even your supervisors and managers cannot assist me on thisThe service is a complete jokeI have shopped with you guys for well over a decade tooUnbelievable.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:Details of the incident:If you have additional questions, I am here for you. ***
*** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, my pH is ***Store location *** *** west university
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. As a way to ensure your order gets to you on launch day, or shortly after, GameStop has authorized payment methods on orders for this item that have expedited shipping a few days earlyNo
settlements have taken place, and will not until the product leaves our distribution centerUnfortunately we are unable to upgrade your order from 2-Day to Overnight since it is currently on a shipping pallet and we are unable to pull it back and change the shipping labelTracking information should be received shortly, and you can expect to see a settlement on that authorization shortly after the product has shipped. I hope that I was able to help provide clarificationIf you have any further questions or concerns regarding this, please feel free to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Serial Number for the iPad:Store
Location for purchase:If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***