Gamestop, Inc.

Dear *** Thank you for providing the packing slip informationI was able to see that you were charged shipping through GameStopI am unsure as to the reason why the postal service would require more paymentTo further investigate this for you, would you be able to provide the receipt from the post office in where they required more payment? We would very much like to address this for you, if you would please reply at your earliest convenienceThank you for your continued patience*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint* ***
I am rejecting this response because:Gamestop states that my account was canceled due to misuseWhat misuse is that? Is it adding point to my account? I earned those points through legitimate sources, including shopping at Gamestop and survey website esurveyThe points were readded to my account by a Gamestop representative when the account was accidentally canceled on Gamestop's end, for which I was very thankful forI used it several times since this event up until I was prevented from logging inNothing I have done was misuse other than trusting Gamestop.As for the account being cancelled, why do I continuously receive e-mails mentioning how many points I have on my account? If my account was cancelled by Gamestop so long ago, why do e-mails reminding me to use such and such number of points state otherwise? This response feels like yet another brush off from a company I trusted for many year.I shall not create a new account when I already have one with points I full-well earned properlyMy use of Gamestop's stores provided those points to meMy regular re-subscription to Gamestop's program earned those pointsMy love of Gamestop helped those points continue to grow as my store card has been regularly taped back together from constant use on my keys.On October 4, I received a correction e-mail stating my account had not been cancelledThis very e-mail confirms that the response to my complain is incorrectI have attached a snapshot of this e-mail.All I ask for is an apology in the form of my account and points.Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to get that information to get a final resolution to your caseWe DO NOT accept info over the internet, however, If you would please reach out to our corporate office we may be able to collect the info from you and apply it to the order.please reach out to *** dial to speak to an operator to get transferred to my department, Guest Care Escalations.If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: ***
I am rejecting this response because:they have not resolved the dispute They are asking for information:*** *** *** *** *** ** ***phone # *** receipt has date 5/18/time 5:***purchased injustice game, Pokémon cardas, earbuds, Xbox live mo
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear about the trouble you experienced with your purchaseI have processed a paid for *** Return Label to be e-mailed to you, which you can use to return the defective game
back to our warehouseI have also processed a full refund on your order to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balance back to youI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good morning* ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear that you feel this way- by no means is it in our intentions to 'rip off' our guestOur goal is to provide them the better deal and save more, especially when it comes
to tradesThe Elite Pro membership allows members to to get an extra 20% boost on top of the base trade value for an item, however this does not include any possible refurbishment fees that may apply if the console is defective, or if it is missing necessary components (Controller, Power and Video cables, etc.) that are required at the time of tradeThese may be eligible for trade but at a lesser value, and all trades are subject to manager approvalWe ultimately recommend contacting your local store to inquire about trade values if you are unsure or dissatisfied- they may be able to assist you in taking advantage of trade promotions we are offering to help you get the better deal. For more information on our trades, please feel free to visit: ***If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Transaction Information:Store
Location:Description of the issue you are having:Once we have this information you will be contacted by the district manager of the store In order to receive a refund to your card you will need to visit the store in question.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, I was able to discover that the refund was processed on 12/10/If you would please allow 7-business days for the refund to post in accordance with your financial
institutionThe refund will be attributed to the Discover card ending If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Employee You Spoke with:Serial Number of Defective unit:If you have additional questions, I am
here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference here if the information they are rewuedting
Transaction: *** * ***
Serial number:***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There is NO balance on any of the gift cards I used as stated by GameStopPlease issue a check to my mailing address as I am not willing to waste more of my time.
Regards,
*** ***

Dear ,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Also I would like to add that the item was shipped out next day and has arrived I thank game stop for looking at and fixing the issues I experienced

Complaint: ***
I am rejecting this response because: It's absolutely unacceptableWhat happens to those systems when people cancel their order, or run into the same issue as I did? They're all set asideI cannot believe I have to go through all of this effort just to get this system all because you guys (GameStop) lied to meAnd now, even your supervisors and managers cannot assist me on thisThe service is a complete jokeI have shopped with you guys for well over a decade tooUnbelievable.
Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. As a way to ensure your order gets to you on launch day, or shortly after, GameStop has authorized payment methods on orders for this item that have expedited shipping a few days earlyNo
settlements have taken place, and will not until the product leaves our distribution centerUnfortunately we are unable to upgrade your order from 2-Day to Overnight since it is currently on a shipping pallet and we are unable to pull it back and change the shipping labelTracking information should be received shortly, and you can expect to see a settlement on that authorization shortly after the product has shipped. I hope that I was able to help provide clarificationIf you have any further questions or concerns regarding this, please feel free to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUnfortunately, the item that you requested has been completely sold out for quite some timeOur stores stopped taking reservations for the item to prevent placing orders for items
that we simply would not be able to fulfill due to the very limited inventoryIf you have additional questions, I am here for you *** *** * *** *** *** *** * *** * *** ***
*

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to match the price of this game with an order, but I can offer a coupon for the price difference in this order.Please accept the following $promotional code for a future
purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, my pH is ***Store location *** *** west university
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We show that this order was cancelled We attempted to call your billing phone number for verification purposes, but we were unsuccessful in speaking with you The charge that
you see on your account is an authorization and should fall off in to business days.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***