Gamestop, Inc.

Complaint: ***
I am rejecting this response because: I am sick of their generic answersMy financial institution did not put any of the holds or charges on my account- GameStop did - GameStop caused me overdraft fees with multiple holds for different amounts not my financial institutionWhen will they own up and take responsibility? If this is correct and a hold for the full amount of the order is automatically placed - why then was a second hold put on days later for the item they didn't ship? A totally different amount than the initial "system initiated " hold???? GameStop only cares about money and making sales - not good customer service and I most certainly will share this experience on social media in hopes that my friends can share as well to make people aware
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company There was an error created with your multiple orders when they were placed with multiple names on said orders You should now be able to place orders again.I have also replaced the
order that you stated you received damaged Please note that we had very limited stock and if there are any issues with this second Collector's Edition you will need to send both items back for a full refund.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have attached the missing codes to this response.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested for a Corp Check to be sent to your listed address.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow to business days for this refund to reflect in your account.If you have additional questions, I am here for you. *** *
*** *** *** *** * *** * *** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for the trouble you've had with obtaining a working system from our storesPlease know I have relayed the feedback over to the appropriate parties, so that
we can take measures to prevent instances such as these from happening in the futureFor the trouble, I'd be more than happy to offer a new title to accompany the purchase of your PlayStation 4, however I wasn't able to find which one you would prefer within this complaintWhen you have a chance, please let me know so that I can mail one out to you as soon as possible.I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Yes, I do want the item recalled, and my money refunded
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We show that you should receive your check no later than Wednesday It takes up to weeks to process a Corporate Check, you check was not requested until July 9.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have replace the missing games Nights: Journey of Drams, Cooking Mama World Kitchen, and Enslaved: Odyssey to the West this items should arrive before the end of next week I was unable to replace Lucha Libre AAA Heroes of the Ring we are completely out of stock of this item.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***s

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.While all returns are subject to manager approval, I can agree that this should have been addressed differently during your store visit and I apologize that we did not handle this
proactivelyI will cascade the feedback from this store experience to the appropriate parties to be further reviewed.I would be more than happy to assist you in setting up a refund, however we would require to get the item backI can e-mail you a paid for *** Return Label, and at your earliest convenience you are more than welcome to drop the item off at your local *** StoreOnce the item is received back to our warehouse, we will process the refund back to your original mode of paymentUnfortunately GameStop does not have a service with *** where we offer package pick *** from one's address, although you are more than welcome to arrange a pick up with *** on your own accord should you desire. Let me know if you would like for us to send you the return label and we will happily do so.If you have any additional questions, comments or concerns please do not hesitate to let me know.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, I apologize for this poor experience in association with our company Please provide a screen shot or picture of the ad that you are referring to I was unable to find this model of headset for the price described.If you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***I cannot apologize more for the delay in response and resolutionI have been waiting for the investigation to conclude and unfortunately have not received a response from that teamWe will ensure you receive your proper refundThis is your money and it is owed to you and belongs to you. From what I see they are trying to determine the reason why a split refund was processed insteadI have sent another communication to that team asking for a response today. I will contact you via phone number attached to the complaint with an update. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are so sorry to hear that the item arrived in such poor conditions, especially from SantaI was able to locate your three emails that you had sent in but I am unsure as to the
reason why your initial email had not been addressed yetWe have been experiencing high volumes in calls and emails due to our post holiday trafficThis in no way excuse the lack of response.Rest assured that I will address your concerns here and nowI have issued you a replacement order to be shipped on two day shipping and as a courtesy to you, you may keep the original shipment to be done with as you please.Your replacement order number is ***We appreciate your continued patience and thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:I refuse to let Gamestop keep my money for an insured package that I never receivedI will continue to make a new complaint daily until I am refunded for the order that Gamestop never got to meIt is their fault for using the carrier that they chose to useNot mineI demand my money back and I will never shop with them again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Never heard from GamestopFrom what I understand, this is really not a local issue, but a Corporate one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me pending business contact
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed all phone calls that were in our system and have found that you were promised this system and we will honor this request Please note this is not a standard action with GameStop and it will not be handled as such again instances such as this would be to file a police report and work with your insurance to have the item replaced This system will be sent to your listed mailing address and you will receive a confirmation email.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you very much to Revdex.com and GameStop for your help and understanding
Regards,
*** ***

Dear Hunter, On behalf of GameStop, we apologize for this poor experience in association with our company. We wanted to notify you about this incident out of an abundance of caution so you may take appropriate steps to protect your information. We recommend that you remain
vigilant to the possibility of fraud and identity theft by reviewing your account statements for any unauthorized activityGameStop is not offering credit monitoring because credit monitoring is designed to let you know when someone is opening a new credit account using your information. Credit monitoring does not alert you when a fraudulent charge is made on a payment card. Here, only payment card information has been determined to be at risk, and information from a payment card does not include the type of information someone typically needs to open a new credit account, such as a Social Security numberYour Social Security number was not impacted by this incident GameStop is not compensating individuals for identity theft protection services purchased. The payment card information potentially affected by this incident is generally used to make fraudulent charges on affected cards and not for identity theft, that is, not for opening new accounts. Generally, the value of credit monitoring services is to identify fraudulent new accounts on your credit reports and alert you to themIt does not monitor account activity on existing payment card accounts GameStop takes this kind of issue very seriously and sincerely apologizes for any inconvenience or concern this may cause you. Please be assured that we will continue to be vigilant in working to prevent something like this from happening in the futureIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You were refunded on Feb This process takes between to business days for it to show on your account If you do not see this refund please contact your Bank.If you have
additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***