Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Yes, I do want the item recalled, and my money refunded
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears that the order did not flow through properly on our endSince the order did not flow through properly due to system errors on 4/27/17, we
unfortunately do not have an order for you If you are still interested in this item then we would like to encourage you to give us a call at your earliest convenience in order to place a new order for you over the phone! You can reach our Guest Care team at 817-424-option for an operatorIf you would ask to be transferred to the guest care department in the corporate office, one of our agents will be able to place a new order for you Since we do not save full credit card info, you will need to provide a form of payment at the time of the callOur team is available Monday-Friday from 8am to 5pmIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matter

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:The Order Number for the Limited Edition Gears of War Xbox One S ConsoleI have not been able to find this order; the only order that I have found with the information provided is from If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have a spoken with the district manager of this store You have been informed that we follow this company policy and are unable to circumvent it.If you have additional questions, I
am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have replace the missing games Nights: Journey of Drams, Cooking Mama World Kitchen, and Enslaved: Odyssey to the West this items should arrive before the end of next week I was unable to replace Lucha Libre AAA Heroes of the Ring we are completely out of stock of this item.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***s

Complaint: ***
I am rejecting this response because: I paid for this membershipI did not receive what was promised in a timely manner (coupons)Your customer service was abysmal, I had to resort to contacting the Revdex.com to try to get what I paid for This is unacceptable One of the reasons I paid for the Pro membership was to get the preowned Kinect for Xbox One for (pro member sale price - $off Kinect coupon)If I had access to those coupons, that I paid for, I would have purchased itThat's what I wanted.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have worked with a store who had the product available and it will be shipping to a local GameStop store in your areaplease allow 7-business days for the product to arrive at
the following location.*** *** ***
*** ***
*** *** ** ***If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: ***
I am rejecting this response because: I am sick of their generic answersMy financial institution did not put any of the holds or charges on my account- GameStop did - GameStop caused me overdraft fees with multiple holds for different amounts not my financial institutionWhen will they own up and take responsibility? If this is correct and a hold for the full amount of the order is automatically placed - why then was a second hold put on days later for the item they didn't ship? A totally different amount than the initial "system initiated " hold???? GameStop only cares about money and making sales - not good customer service and I most certainly will share this experience on social media in hopes that my friends can share as well to make people aware
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We show that you should receive your check no later than Wednesday It takes up to weeks to process a Corporate Check, you check was not requested until July 9.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear Hunter, On behalf of GameStop, we apologize for this poor experience in association with our company. We wanted to notify you about this incident out of an abundance of caution so you may take appropriate steps to protect your information. We recommend that you remain
vigilant to the possibility of fraud and identity theft by reviewing your account statements for any unauthorized activityGameStop is not offering credit monitoring because credit monitoring is designed to let you know when someone is opening a new credit account using your information. Credit monitoring does not alert you when a fraudulent charge is made on a payment card. Here, only payment card information has been determined to be at risk, and information from a payment card does not include the type of information someone typically needs to open a new credit account, such as a Social Security numberYour Social Security number was not impacted by this incident GameStop is not compensating individuals for identity theft protection services purchased. The payment card information potentially affected by this incident is generally used to make fraudulent charges on affected cards and not for identity theft, that is, not for opening new accounts. Generally, the value of credit monitoring services is to identify fraudulent new accounts on your credit reports and alert you to themIt does not monitor account activity on existing payment card accounts GameStop takes this kind of issue very seriously and sincerely apologizes for any inconvenience or concern this may cause you. Please be assured that we will continue to be vigilant in working to prevent something like this from happening in the futureIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, I apologize for this poor experience in association with our company Please provide a screen shot or picture of the ad that you are referring to I was unable to find this model of headset for the price described.If you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked into your PowerUp Rewards account and show that you returned your Xbox One Lunar White Controller on April 16, at 2:PM The store where this transaction took place is *** ** *** *** Shopping center.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:I refuse to let Gamestop keep my money for an insured package that I never receivedI will continue to make a new complaint daily until I am refunded for the order that Gamestop never got to meIt is their fault for using the carrier that they chose to useNot mineI demand my money back and I will never shop with them again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you very much to Revdex.com and GameStop for your help and understanding
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the inconvenience and frustration this has caused youAfter reviewing this further, I was able to determine that the orders did not successfully flow into our
ordering system to be further processedI do show two attempted authorizations being placed on your mode of payment, and would be more than happy to request a removal of those authorizations to your financial institution however I a missing some information. If you do not mind, who is your financial institution for the card you attempted to use? Please let me know at your earliest convenience and I will continue assisting you until the matter is resolved. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Dear ***I cannot apologize more for the delay in response and resolutionI have been waiting for the investigation to conclude and unfortunately have not received a response from that teamWe will ensure you receive your proper refundThis is your money and it is owed to you and belongs to you. From what I see they are trying to determine the reason why a split refund was processed insteadI have sent another communication to that team asking for a response today. I will contact you via phone number attached to the complaint with an update. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that a replacement for this order is shipping to you Do you still want this replacement or would you rather just receive the refund?If you have additional questions, I am
here for you. *** * *** *** *** *** * *** * *** ***

Dea* *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, we were able to determine that a refund was processed on 12/16/Looking further, I was able to see that you had paid for this particular order with Trade-In
creditHowever, the refund process for our online program will create a refund by sending you a gift card if the payment method is Tracredit.It took a little research but I was able to find that gift card! I do not have access to the pin number since it is a private number.Gift card: *** I show that the gift card is shiping in the mail and should arrive within 7-busniess days from 12/7/If you would rather not wait that long, we can get the funds transfered to a new card inside a local GameStop store. Please feel free to head to any local GameStop store for help with thisThe store will need to call their Store Dedicated hotline with the gift number so we may process the transferIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:The only coupon I have used at Gamestop in the last year was when I renewed my account using a coupon I redeemed points on my account forI did not receive those points backI would not have even wanted to receive the points I spent on the coupon back, because I spent themThat is the idea of redeeming points.The problem I have with this all is that almost as soon as I renewed my account it was blockedI then called customer service because I received an e-mail stating my account would expire soon, only months after renewing itThe person I spoke to cleared that up as a mistake and that was fixedNobody since, and including then, have answered ANY of my issues with not being able to get into my account however, though everybody is happy to tell me they would "escalate it and get back to me within a week," while I am never contacted about the issue any time I call.As for the my account in general, I have attached a snapshot of an e-mail I received a week ago on April 3, 2018, showing how many points I had on my accountIf my account was suspended almost a year ago, there is no reason to still show I have points, let alone an accountEven more, it should not tell me when my account will expire, especially if you have forbidden me from using it in the first placeWhile I am angry my account has been deleted, I am mainly angry that this issue got to the point of deletion because nobody felt I deserved an answer to my many callsEven more to the fact that the only way I could even get a generic "Kindly kiss our backside" answer was to report Gamestop to the Revdex.com.I will not be making a new account because I will not ever be shopping at Gamestop again if this is the way you treat your customersI already know from friends who work at your store what working there is likeI would hope that same kindness and courtesy would be presented to customers as wellApparently I was wrong
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Despite Gamestop's claim that they refunded my balance - they have not refunded the charges on my card. Instead, it appears that they actually charged me an additional $rather than refunding the charges to my trade card. This is substantiated by the fact that I still only have a $balance on my trade card. This is further proof of their failure to have even a modicum of competence. I hereby demand proof to be provided that a refund was issued showing both the beginning and ended balances on my card