Gamestop, Inc.

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. After researching this incident further, I was able to show that GameStop had issued the refund on 7/20/2017, however *** had voided the refund of $that was submitted under
Transaction ID *** and Processor Order *** Unfortunately we weren't given any details as to why *** had voided this amount but accepted the $I attempted to re-authorize the refund back to your *** account however it would not allow me to process it through. Since you are still owed the refund and we are unable to resubmit it via *** a corporate check request for the amount of $has been submitted over to our Accounts Payables team to be mailed to the address you provided of: ** *** *** ***
*** ** ***This check can be either cashed or deposited into your checking/savings accountYou can expect to see this arrive in your mail within 7-business daysI would like to advise that if it's been past the provided time frame, then to let me know at your earliest convenience so that I can assist you further in ensuring your refund is received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,*** **
*** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ,On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the $charge that you saw around 11/7/was for the remainder of your order *** POP TV: ** *** shipped separately than the other itemsThe
reason for the stand alone charge of $was because we do not charge until we shipand that item shipped in a different package. We apologize for the confusion this may have caused you. If you have additional questions, I am here for you.*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:Hello There, can you try to call me maybe within the next hour? I tried a few more times today and I still can't get the phone call to get through other than one beepIt doesn't take me to any voice message system eitherSorry about keep rejecting over here at Revdex.com but I don't have any other form of communication that I can get with you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was told by Gamestop to mail back my product. I have done so and never heard back from them so I would like to keep this complaint open if possible. Let me know if there is anything else I need to do.
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, I was able to determine that the item was marked as shipped with the keychain but it did not actually ship out to youFor this error, I have already processed a replacement
order for this item to ship at as soon as possible. Order number: ***I have also placed it on overnight shipping to ensure you recieve it soonerPlease allow at least one business day for processing and one business day for shippingI thank you for allowing me to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that the game Battlefield was lost in transitWe apologize that you did not receive a resolution to this issue in a timely mannerI have issued a
$refund to a gift card to be shipped to your addressI have also included a $additional refund will be credited to you for the delay in response. We thank you for bringing this issue to our attention and also thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, now our NEW order is having the same issuesWe were supposed to receive this Tuesday 5/9/yet it hasn't moved from the warehouse as of today 5/11/Please assist.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately, we wouldn’t be able to unlock the phone but we would very much like to resolve this issue for youAt this time, we will need to have the defective phone returned in
order to facilitate a replacementYou should be able to return the phone to any local GameStop storeThe store will need to call their Store Dedicated Hotline for assistance with the returnOnce the phone has been returned we should be able to get a replacement or a refund startedWe thank you for your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: First of all GameStop did not create a fair and equal opportunity because the ad does not state specific times.I talked to two different GameStop stores prior to the sale and asked for specific times of the sales and I was told they didn't know and they weren't suppose to talk about the sales prior to them starting. How does GameStop expect people to know when the sales start when they don't specify a time? How is that fair/equal opportunity? Why would the start time not be publicly advertised? Secondly I attempted to contact GameStop through the costumer service phone number multiple times BEFORE I ended up sending an emailEach time I called I waited on hold for OVER minutes before finally hanging up! After days of not being able to reach anyone over the phone I searched for another way to contact GameStopIn order to contact GameStop in writing I actually had to download the app because I couldn't find a way to do it onlineSo how exactly was I suppose to contact anyone earlier than what I did? If I couldn't reach anyone through the phone (which I attempted MULTIPLE times first) and the employees at GameStop stores can't help or do anything about online sales!?! Again what else was I suppose to do? It seems to me that GameStop is just trying to justify its mishandling of the sale and lay blame on it's costumer's!I've also included a picture of the original ad from this sale to show that GameStop did not specify a time only the DATEWhich again was misleading/advertisementIf sales in my area started on 11/22/why does the ad for my area state the sale is for 11/23-11/24/17? If the sale is offered at different times because of different time zones why was that information not made available prior to the sale? Why was it not advertised that way?There is absolutely no mention of a specific time or time zoneThere was no way for people outside of the Eastern Time zone to have an equal opportunity because they were given false/misleading/ inaccurate information! So again, how is this situation the fault of people who didn't have accurate information? And how are people suppose to report an issue online if they can't get through to GameStop over the phone?How were people suppose to know what time the sale starts especially if it's different for each time zone? Why would people outside of the Eastern Time zone think the sales would start 11/22? The advertisement did not have anything other than the DATE 11/23-11/24/17. So again, how was I suppose to know to be online prior to what the advertisement stated?
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We did attempt to process a refund to your Credit Card on this order, however the credit card that was one this order is expired Do you have a new card with a new expiration date that we can update this order with?If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I think I deserve some store credit
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information for further investigation: Transaction Information: Store Location: If you have additional questions, I am here for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** GameStop: The incident was on November There were two ladies working that day But neither of them were at fault This is purely marketing's fault I hope the district manager stops these shady practices

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have checked on the Corporate Check process and show that your check was shipped on July We have an Estimated Time of Arrival as July 29.If you have additional questions, I
am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the accounting department about your double charge issue We have issued refunds for both charges to your account If you have not received both refunds we recommend that you speak with your financial institution with the two reference numbers and 14478206.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all of the frustration that has been caused by this issuePlease know it was never in our intentions to put you in this position. I have created a new order for a copy
of Hey! Pikmin under order #***This order has been marked down to the price of $($after tax) and has been provided with free overnight deliveryI felt that this discount and service was especially warranted after everything you've been through trying to get this resolved, and us failing to do so on multiple occasionsI have pulled the funds off of the gift card that would have been used to fund the original order (Order #4170419105628071, Gift Card ***) to be used towards the new orderThere will be a remaining balance of $on that gift card that can still be redeemed if you would likeIf you no longer have this gift card in your possession, please let me know and I will be more than happy to either mail or e-mail you a replacement. I will be keeping an eye out on this order until the product ships- should I see any difficulties arise, I will let you know immediatelyTracking information for your order should be e-mailed once the product has been picked up from our facilityOvernight delivery through UPS can take 1-business days, so there is a chance that the product will arrive tomorrow, however the absolute latest would be Monday, 8/7/If it has been longer than the provided time frame and you still have not seen the product delivered to your address, please let me know at your earliest convenience so that I can assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I can confirm that I am now able to place orders againI thank you for unblocking usJust to be clear, this was not an inventory / stock issueOur address was definitely blocked for the past week or soAny order I placed was immediately blocked with an error message that my billing info did not match the credit card (tried cards)I was blocked from ordering any item, not just the sale items and my credit carrd companies verified that they were not blocking the ordersMy wife was able to place an order, but that order was cancelled at the review stage by a representative (with no explanation)Her credit cards have the same billing address, so I assume that is why it was cancelled (since blocking appears to be tied to billing address)This is entirely consistent with other customers reports of what happens when GS blocks them from orderingI am very glad I am at least unblocked (I know that doesn't happen often)!The end product through all of this is that we were prevented from partaking in the big "Buy Get Free" saleI use this semi-annual sale to upgrade various family members phones / tabletsI have done this for several times now and, given all the monkey I have spent, feel that I have been a very good customer with GSI request that either my or my wife's order for iphone 6s's be reinstatedUpon reinstating the order, I will find that this resolution is satisfactory to me
Regards,
*** ***