Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I think I deserve some store credit
Regards,
*** ***

Complaint: ***
I would like to inform you that calling by phone may prove difficult for some time due to unforeseen CircumstancesContact through emails is generally preferred
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. After researching this incident further, I was able to show that GameStop had issued the refund on 7/20/2017, however *** had voided the refund of $that was submitted under
Transaction ID *** and Processor Order *** Unfortunately we weren't given any details as to why *** had voided this amount but accepted the $I attempted to re-authorize the refund back to your *** account however it would not allow me to process it through. Since you are still owed the refund and we are unable to resubmit it via *** a corporate check request for the amount of $has been submitted over to our Accounts Payables team to be mailed to the address you provided of: ** *** *** ***
*** ** ***This check can be either cashed or deposited into your checking/savings accountYou can expect to see this arrive in your mail within 7-business daysI would like to advise that if it's been past the provided time frame, then to let me know at your earliest convenience so that I can assist you further in ensuring your refund is received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,*** **
*** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately, we wouldn’t be able to unlock the phone but we would very much like to resolve this issue for youAt this time, we will need to have the defective phone returned in
order to facilitate a replacementYou should be able to return the phone to any local GameStop storeThe store will need to call their Store Dedicated Hotline for assistance with the returnOnce the phone has been returned we should be able to get a replacement or a refund startedWe thank you for your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have checked on the Corporate Check process and show that your check was shipped on July We have an Estimated Time of Arrival as July 29.If you have additional questions, I
am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, I was able to determine that the item was marked as shipped with the keychain but it did not actually ship out to youFor this error, I have already processed a replacement
order for this item to ship at as soon as possible. Order number: ***I have also placed it on overnight shipping to ensure you recieve it soonerPlease allow at least one business day for processing and one business day for shippingI thank you for allowing me to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear Robert,On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded your issue to the card issuing company This issue should be resolved shortly.If you have additional questions, I am here for you. *** * *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, now our NEW order is having the same issuesWe were supposed to receive this Tuesday 5/9/yet it hasn't moved from the warehouse as of today 5/11/Please assist.
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I can confirm that I am now able to place orders againI thank you for unblocking usJust to be clear, this was not an inventory / stock issueOur address was definitely blocked for the past week or soAny order I placed was immediately blocked with an error message that my billing info did not match the credit card (tried cards)I was blocked from ordering any item, not just the sale items and my credit carrd companies verified that they were not blocking the ordersMy wife was able to place an order, but that order was cancelled at the review stage by a representative (with no explanation)Her credit cards have the same billing address, so I assume that is why it was cancelled (since blocking appears to be tied to billing address)This is entirely consistent with other customers reports of what happens when GS blocks them from orderingI am very glad I am at least unblocked (I know that doesn't happen often)!The end product through all of this is that we were prevented from partaking in the big "Buy Get Free" saleI use this semi-annual sale to upgrade various family members phones / tabletsI have done this for several times now and, given all the monkey I have spent, feel that I have been a very good customer with GSI request that either my or my wife's order for iphone 6s's be reinstatedUpon reinstating the order, I will find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the order has been processed and finalized as of 12/27/You should be able to track its progress with tracking number: ***
The order shows that it is on overnight shipping if you would please allow one business day for shipping it should arrive by 12/28/per UPS shipping guidelines. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company After extensive searching in our Online database I was able to finally find your order (***) This is an;online order for Pick up in store; any changes that need to be made to this order need to be done at the store This order is not paid for but is only being held at the store level via a credit card, once you go to pick up the system you will have to pay for this order in store.As far as the PreOrder bonuses missed and not yet received all need to be picked up in the physical store where you placed this order to be picked up You will also need to add your PowerUp rewards card to this store preorder in order to receive any Pro specific bonuses As this order was placed for In Store Pick up only the store can make changes to this preorder and may require a preorder deposit to make changes to said pre order.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The response asked for the dates of service and the store location. Date that we initials visited the store for the purchase and were given information was December 21, We returned to the business on December 22, where we were mistreated.The store location was *** ** *** *** ** *** ***This simple appology does nothing to make up for the time and cost of the return trip of over miles, nor does it make up for the disappointment that my son faced after being lied to. Regards,
*** *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have replaced the items on your order that were cancelled The items will be processed and shipped within business hours and will ship over night.If you have additional questions,
I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:i was there at 5:am and there was never a poster, as well as that morning while waiting for the store to open I was checking online,, IT DID NOT SAY ANYTHING otherwise I would have ordered onlineThis information may have come out AFTER the fact in covering your mistake! Many people nation wide as well as people I was in line with had the same issue as myselfI was even told at the time of purchase after asking TWICE of which I was preordering and was told YES. this was a huge blunder on the part of GameStop corporate for not being prepared and having the correct information to your employeesAS I STATED BECORE, I am not the only one that had this problem, there are many on your social media accounts complaining of the same issue.I am not accepting thisSome where in your vast whatehouses you must have one of these master sets.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have submitted this information to our account department for them to reverse the double charges Please allow business days for this to be full resolved.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We did attempt to process a refund to your Credit Card on this order, however the credit card that was one this order is expired Do you have a new card with a new expiration date that we can update this order with?If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that the game Battlefield was lost in transitWe apologize that you did not receive a resolution to this issue in a timely mannerI have issued a
$refund to a gift card to be shipped to your addressI have also included a $additional refund will be credited to you for the delay in response. We thank you for bringing this issue to our attention and also thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:I was told by Gamestop to mail back my product. I have done so and never heard back from them so I would like to keep this complaint open if possible. Let me know if there is anything else I need to do.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. *** *** * *** ***
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