Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks a lot for Revdex.com's help on my case, I have made a lot of try to communicate with the GameStop's customer service agent before file this claim to Revdex.com, and their customer service quality are really bad and destroyed my trustfulness to themIn comparison, Revdex.com is more efficient and powerful to resolve my problem.
Regards,
*** **

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble and frustration we have caused you- and for our failure to fulfill your orderThis is definitely our error, and rest assured I have taken in
feedback from your experience and cascaded it to the appropriate parties to be further reviewed to ensure that this does not continue to happenI am unsure of what specifically caused our system to reject the payment when it's a gift card for our company however with everything you have gone through, I feel that you do not owe us anythingWith that in mind, I have processed an order for a new black DualShock controller with overnight delivery under order #*** This will not be an additional expense to you, and the funds on your gift card are still available to be used in store or onlineYou can expect to receive your controller within 1-business days and tracking information will be e-mailed to you once UPS picks the package up from our facilityI would like to advise that if you do not see the controller delivered by 12/19, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Dear *** , On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly If you have additional
questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Unfortunately, after two weeks of daily frustration and an utter loss of hope, I finally purchased a headset elsewhere at full retail price ($300) If I have to I’ll accept another one at the discount, but considering the effort I went to I would prefer to accept a GameStop certificate for the difference ($175) and use it to get my nephew some accessories or games That would it would be as though I’d gotten the sale price.I appreciate the effort, but I’m still utterly disappointed and fairly hopeless This was actually the first time I’d attempted to purchase anything large from you and the first time ever that I’ve tried to shop during a cyber Monday sale
Regards,
*** ***

Dear **,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company As this account is not under your name we will are unable to assist you further in this matter The owner of this account must contact us.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the names of the Games that are not working for you so that we may refund them.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you
*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFantastic thank you
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company There was an error created with your multiple orders when they were placed with multiple names on said orders You should now be able to place orders again.I have also replaced the
order that you stated you received damaged Please note that we had very limited stock and if there are any issues with this second Collector's Edition you will need to send both items back for a full refund.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for any stress or frustration this has caused youThere was a slight delay in online orders populating into our ordering system properly, due to all of the online
traffic our website was experiencingAfter checking your order, I'm able to show that it has processed and shippedTracking information has been provided by *** and ***, which I have provided below:LEGO Star Wars: The Force Awakens, Mafia III, One Piece: Burning Blood: *** Tracking *** *** *** Rainbow Six: Siege, Street Fighter V: *** Tracking #*** Because the products have been shipped, I am unable to expedite shipping at this timeI would like to advise that if it's been past 5-Business Days and you still have not seen the product arrive, or if you have any difficulties with your items, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow to business days for this refund to reflect in your account.If you have additional questions, I am here for you. *** *
*** *** *** *** * *** * *** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information: System Serial Number: Transaction Information: If you have additional questions, I am here for you. *** ***
* *** *** *** *** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Yes, I will accept a full refund for the order.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Thank you very much for the solution.
Regards, *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have attached the missing codes to this response.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined your old mailing address was on your Game Informer account even though your PowerUp Rewards account had the updated oneI was able to reach out to Game
Informer and get the address updated on your behalfI have also compensated you by extending your magazine subscription by issues. We thank you for bringing this to our attentionWe appreciate your patience and allowing us to resolve this issue for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for the trouble you've had with obtaining a working system from our storesPlease know I have relayed the feedback over to the appropriate parties, so that
we can take measures to prevent instances such as these from happening in the futureFor the trouble, I'd be more than happy to offer a new title to accompany the purchase of your PlayStation 4, however I wasn't able to find which one you would prefer within this complaintWhen you have a chance, please let me know so that I can mail one out to you as soon as possible.I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***This was the information we received from that specific affiliate, but rest assured we have an investigation going for you and will get to the bottom of thisWe have reached out to the appropriate people and are awaiting a responseI will reach out to you within the week with a full explanation as to what happened and how we may be able to assist you.We appreciate your patience. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested for a Corp Check to be sent to your listed address.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***