Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you
*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the order has now successfully shipped via tracking number *** and delivered as of 12/5/Your order was declined by PayPal initially,
but it was worked out and your order successfully completed as of 12/1/Your order was on overnight shipping but tracking shows it took days in transit to arriveWe are unable to determine why UPS delivered late. We would like to refund you for the shipping charges since UPS delayed deliveryPlease allow 7-business days for the refund to post to your PayPal account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:Send the giftcard, but I dont appreciate ignoring the proof that I presentedI submitted evidence that Gamestop is lying to customers and it was ignoredNowhere does it say non pro members only get 20%Very disappointed
Regards,
*** ***

Dear ***, On behalf of Gamestop, we apologize for this poor experience in association with our company. You may find the details of our return policy listed below as well as on our website If you have additional questions, I am here for you *** *** * *** ***
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* Returns to GameStop.comPlease note: A receipt is required for all returns and exchanges.Pre-owned GuaranteeThis pre-owned product has been carefully tested, and is guaranteed to workIf you are not completely satisfied, simply return the product within days for your money back or identical exchange within days of purchase.New product returns Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable conditionWe reserve the right to limit returns to unopened or defective productsDefective product(s) will be replaced with a like item, upon returnTerms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after days.We do not accept returns of:Any product(s) returned more than days from the date on the packing slip.Any product(s) that has been opened (taken out of its plastic wrap).Any product(s) not in its original condition.Any product(s) that is damaged, played, or is missing parts.Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.How to Return Products Purchased OnlineReturn to GameStop.comTo return or exchange an item to GameStop.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.Return to any GameStop storeCertain items may be returned by taking them to a GameStop store location in the United StatesItems returned to a GameStop store location must be accompanied by the original packing listStore return policies may vary and are subject to manager approval.GuidelinesRefunds are issued in the original payment typeCash purchases over $are subject to a refund by check issued from our corporate office within business daysCustomers with a gift receipt will only receive an exchange or a gift card of equal valueWe reserve the right to refuse any return.Handling costs are non-refundableIf the reason for your return is due to our error, please contact us at 1-800-883-for a handling credit.We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturerReturn timeframes for GameStop.com merchandiseProductUnopenedOpenedNew merchandise(except tablets and accessories)Full refund within days of purchaseNo refundsIdentical exchange within days of purchaseNew tabletsFull refund within days of purchaseNo refundsIdentical exchange within days of purchaseNew accessoriesFull refund within days of purchaseFull refund within days of purchasePre-owned merchandiseFull refund within days of purchaseIdentical exchange within days of purchaseFull refund within days of purchaseIdentical exchange within days of purchaseDownloadable Content (DLC)Digital GamesPC DownloadsNo refunds or exchangesN/A

Dear ***Thank you for the clarificationI have submitted the information to the appropriate teams for a re-training session with the agents you have spoken withThey will review the pulled calls on your behalf.We thank you for bringing this to our attention.If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***We apologize for the issues you have come across trying to place another orderTo better assist you, I have created a new order for you at the price that you had locked in for the original order using your gift card refund. The order looks good at this pointPlease allow one business day for processing and one business day for shippingI have upgraded your shipping to overnight at no additional charge to you. You should receive an email confirmation showing your new order number.You may track its progress online with order number: ***If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Unfortunately, after two weeks of daily frustration and an utter loss of hope, I finally purchased a headset elsewhere at full retail price ($300) If I have to I’ll accept another one at the discount, but considering the effort I went to I would prefer to accept a GameStop certificate for the difference ($175) and use it to get my nephew some accessories or games That would it would be as though I’d gotten the sale price.I appreciate the effort, but I’m still utterly disappointed and fairly hopeless This was actually the first time I’d attempted to purchase anything large from you and the first time ever that I’ve tried to shop during a cyber Monday sale
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble and frustration we have caused you- and for our failure to fulfill your orderThis is definitely our error, and rest assured I have taken in
feedback from your experience and cascaded it to the appropriate parties to be further reviewed to ensure that this does not continue to happenI am unsure of what specifically caused our system to reject the payment when it's a gift card for our company however with everything you have gone through, I feel that you do not owe us anythingWith that in mind, I have processed an order for a new black DualShock controller with overnight delivery under order #*** This will not be an additional expense to you, and the funds on your gift card are still available to be used in store or onlineYou can expect to receive your controller within 1-business days and tracking information will be e-mailed to you once UPS picks the package up from our facilityI would like to advise that if you do not see the controller delivered by 12/19, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have worked with a store who had the product available and it will be shipping to a local GameStop store in your areaplease allow 7-business days for the product to arrive at
the following location.*** *** ***
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*** *** ** ***If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information: System Serial Number: Transaction Information: If you have additional questions, I am here for you. *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFantastic thank you
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have a spoken with the district manager of this store You have been informed that we follow this company policy and are unable to circumvent it.If you have additional questions, I
am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:The Order Number for the Limited Edition Gears of War Xbox One S ConsoleI have not been able to find this order; the only order that I have found with the information provided is from If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears that the order did not flow through properly on our endSince the order did not flow through properly due to system errors on 4/27/17, we
unfortunately do not have an order for you If you are still interested in this item then we would like to encourage you to give us a call at your earliest convenience in order to place a new order for you over the phone! You can reach our Guest Care team at 817-424-option for an operatorIf you would ask to be transferred to the guest care department in the corporate office, one of our agents will be able to place a new order for you Since we do not save full credit card info, you will need to provide a form of payment at the time of the callOur team is available Monday-Friday from 8am to 5pmIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Thank you very much for the solution.
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Yes, I will accept a full refund for the order.
Regards,
*** ***

Dear ***This was the information we received from that specific affiliate, but rest assured we have an investigation going for you and will get to the bottom of thisWe have reached out to the appropriate people and are awaiting a responseI will reach out to you within the week with a full explanation as to what happened and how we may be able to assist you.We appreciate your patience. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined your old mailing address was on your Game Informer account even though your PowerUp Rewards account had the updated oneI was able to reach out to Game
Informer and get the address updated on your behalfI have also compensated you by extending your magazine subscription by issues. We thank you for bringing this to our attentionWe appreciate your patience and allowing us to resolve this issue for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: I paid for this membershipI did not receive what was promised in a timely manner (coupons)Your customer service was abysmal, I had to resort to contacting the Revdex.com to try to get what I paid for This is unacceptable One of the reasons I paid for the Pro membership was to get the preowned Kinect for Xbox One for (pro member sale price - $off Kinect coupon)If I had access to those coupons, that I paid for, I would have purchased itThat's what I wanted.
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for any stress or frustration this has caused youThere was a slight delay in online orders populating into our ordering system properly, due to all of the online
traffic our website was experiencingAfter checking your order, I'm able to show that it has processed and shippedTracking information has been provided by *** and ***, which I have provided below:LEGO Star Wars: The Force Awakens, Mafia III, One Piece: Burning Blood: *** Tracking *** *** *** Rainbow Six: Siege, Street Fighter V: *** Tracking #*** Because the products have been shipped, I am unable to expedite shipping at this timeI would like to advise that if it's been past 5-Business Days and you still have not seen the product arrive, or if you have any difficulties with your items, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters