Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I would be more than happy to resolve this for you, however I attempted to contact you at the phone number provided and was not able to get throughIs there a preferred time you would
like to be contacted? If so, please let me know at your earliest convenience and I will be happy to arrange a call back, or if you preferred we can stay in contact through e-mail If you would like, you can give me a call directly at *** ***, ExtI'm available in the office from 8AM-5PM CST Monday-Wednesday, Thursday 7:30-3:PM CST, and Friday 8AM-5PM CSTI am away from my desk each day from 1PM-2PM CSTIf I don't answer, leave me a message and I will return your call as soon as possible! If you have any additional questions or concerns, please do not hesitate to reach out- I am here for youI look forward to speaking with you!Best Regards,*** *** ** |Revdex.com Liaison|GameStop|ServiceMatters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, no online orders were found when searching with your email address and phone number tied to this complaintIf you would please respond with the order information (order
number, email/phone number- and the item in question) we should be able to locate this order and further assist. If the payment was never settled on our end then the authorization of your bank account should fall off within 3-business daysIf it has yet to fall off then please let me know. I would also like to get those calls pulled for you to make sure the agent was properly assisting youIf you would please respond by rejecting this resolution I may be able to better help resolve this issue. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were refunded the shipping for this order on Dec If you have additional questions, I am here for you. *** *** * *** *** *** *** *
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I can't get the phone number to go through the last few daysIt says it's the corporate office phone number and asked me for the extension #I punched in and I heard just one beep, and it doesn't have any audio and no answer afterwardsI'm leaving out of town right now and will be back MondayCan you contact me via email so I can answer over the weekend? My email is ***com
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Serial Number for the iPad:Store
Location for purchase:If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:I appreciate your response, but this matter goes beyond just the order delayYour customer service is nearly non-existent, hence having to go through Revdex.comI would have cancelled the order knowing it would be late, therefore not paying shipping at all and having my money tied upIs refund to store the only option? Your Terms state I may ship them back with the return labelHowever, I did not receive one in the boxPlease advise on next steps
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:Details of the incident:If you have additional questions, I am here for you. ***
*** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your account and was unable to find evidence of the two certificates that you mentioned. If you have additional questions, I am here for you. *** * *** ***
*** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Not sure how to answer this but I did speak to the district manager who tried to make amends, he was friendly and understanding of my problem and offered to send a gift cardAs of today it has been about a weekend I have received nothing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have no receipt as it was taken by the employee when I moved it from one console to the otherBut I have screenshots of what it is showing in my power up rewards account. It lists the pre-order amount unclaimed. If I can see this why can't they see it and action it on their end?

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company As this account is not under your name we will are unable to assist you further in this matter The owner of this account must contact us.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: I do not feel that I should have to go to the local store and make your online fulfillment teams problem their problem What I would like (and I don't feel that I'm being ridiculous in my request) is to have the online team send me a sealed game in the mail like I originally ordered If there are none in stock, I am happy with a refund
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The cards that you are referring to in this promotion were very limited We have filed for you to receive a $gift card to pay for a Great White Shark Card, the gift card will
arrive digitally to your listed email address.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** , On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly If you have additional
questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear **,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks a lot for Revdex.com's help on my case, I have made a lot of try to communicate with the GameStop's customer service agent before file this claim to Revdex.com, and their customer service quality are really bad and destroyed my trustfulness to themIn comparison, Revdex.com is more efficient and powerful to resolve my problem.
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
My total refund should have been $You only sent me small refunds of $and $Where is the rest of what you owe me? The amount you still owe me is $Where is this amount at? I paid with paypal so it should be refunded to paypal. I only received partial refunds that don't match up to what I returnedI've attached the details from PaypalI've also attached my order showing what I ordered and what I returnedI already know I don't get refunded for shipping or taxI'm also not requesting a refund for the downloadI only want the full refund for the eye camera's and the motion controllers

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the names of the Games that are not working for you so that we may refund them.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***