Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUnfortunately, the item that you requested has been completely sold out for quite some timeOur stores stopped taking reservations for the item to prevent placing orders for items
that we simply would not be able to fulfill due to the very limited inventoryIf you have additional questions, I am here for you *** *** * *** *** *** *** * *** * *** ***
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Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I would be more than happy to resolve this for you, however I attempted to contact you at the phone number provided and was not able to get throughIs there a preferred time you would
like to be contacted? If so, please let me know at your earliest convenience and I will be happy to arrange a call back, or if you preferred we can stay in contact through e-mail If you would like, you can give me a call directly at *** ***, ExtI'm available in the office from 8AM-5PM CST Monday-Wednesday, Thursday 7:30-3:PM CST, and Friday 8AM-5PM CSTI am away from my desk each day from 1PM-2PM CSTIf I don't answer, leave me a message and I will return your call as soon as possible! If you have any additional questions or concerns, please do not hesitate to reach out- I am here for youI look forward to speaking with you!Best Regards,*** *** ** |Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Not sure how to answer this but I did speak to the district manager who tried to make amends, he was friendly and understanding of my problem and offered to send a gift cardAs of today it has been about a weekend I have received nothing

Complaint: ***
I am rejecting this response because:I can't get the phone number to go through the last few daysIt says it's the corporate office phone number and asked me for the extension #I punched in and I heard just one beep, and it doesn't have any audio and no answer afterwardsI'm leaving out of town right now and will be back MondayCan you contact me via email so I can answer over the weekend? My email is ***com
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to match the price of this game with an order, but I can offer a coupon for the price difference in this order.Please accept the following $promotional code for a future
purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your account and was unable to find evidence of the two certificates that you mentioned. If you have additional questions, I am here for you. *** * *** ***
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Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We show that this order was cancelled We attempted to call your billing phone number for verification purposes, but we were unsuccessful in speaking with you The charge that
you see on your account is an authorization and should fall off in to business days.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:I appreciate your response, but this matter goes beyond just the order delayYour customer service is nearly non-existent, hence having to go through Revdex.comI would have cancelled the order knowing it would be late, therefore not paying shipping at all and having my money tied upIs refund to store the only option? Your Terms state I may ship them back with the return labelHowever, I did not receive one in the boxPlease advise on next steps
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were refunded the shipping for this order on Dec If you have additional questions, I am here for you. *** *** * *** *** *** *** *
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have no receipt as it was taken by the employee when I moved it from one console to the otherBut I have screenshots of what it is showing in my power up rewards account. It lists the pre-order amount unclaimed. If I can see this why can't they see it and action it on their end?

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, no online orders were found when searching with your email address and phone number tied to this complaintIf you would please respond with the order information (order
number, email/phone number- and the item in question) we should be able to locate this order and further assist. If the payment was never settled on our end then the authorization of your bank account should fall off within 3-business daysIf it has yet to fall off then please let me know. I would also like to get those calls pulled for you to make sure the agent was properly assisting youIf you would please respond by rejecting this resolution I may be able to better help resolve this issue. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of Gamestop, we apologize for this poor experience in association with our company. You may find the details of our return policy listed below as well as on our website If you have additional questions, I am here for you *** *** * *** ***
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* Returns to GameStop.comPlease note: A receipt is required for all returns and exchanges.Pre-owned GuaranteeThis pre-owned product has been carefully tested, and is guaranteed to workIf you are not completely satisfied, simply return the product within days for your money back or identical exchange within days of purchase.New product returns Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable conditionWe reserve the right to limit returns to unopened or defective productsDefective product(s) will be replaced with a like item, upon returnTerms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after days.We do not accept returns of:Any product(s) returned more than days from the date on the packing slip.Any product(s) that has been opened (taken out of its plastic wrap).Any product(s) not in its original condition.Any product(s) that is damaged, played, or is missing parts.Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.How to Return Products Purchased OnlineReturn to GameStop.comTo return or exchange an item to GameStop.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.Return to any GameStop storeCertain items may be returned by taking them to a GameStop store location in the United StatesItems returned to a GameStop store location must be accompanied by the original packing listStore return policies may vary and are subject to manager approval.GuidelinesRefunds are issued in the original payment typeCash purchases over $are subject to a refund by check issued from our corporate office within business daysCustomers with a gift receipt will only receive an exchange or a gift card of equal valueWe reserve the right to refuse any return.Handling costs are non-refundableIf the reason for your return is due to our error, please contact us at 1-800-883-for a handling credit.We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturerReturn timeframes for GameStop.com merchandiseProductUnopenedOpenedNew merchandise(except tablets and accessories)Full refund within days of purchaseNo refundsIdentical exchange within days of purchaseNew tabletsFull refund within days of purchaseNo refundsIdentical exchange within days of purchaseNew accessoriesFull refund within days of purchaseFull refund within days of purchasePre-owned merchandiseFull refund within days of purchaseIdentical exchange within days of purchaseFull refund within days of purchaseIdentical exchange within days of purchaseDownloadable Content (DLC)Digital GamesPC DownloadsNo refunds or exchangesN/A

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the order has now successfully shipped via tracking number *** and delivered as of 12/5/Your order was declined by PayPal initially,
but it was worked out and your order successfully completed as of 12/1/Your order was on overnight shipping but tracking shows it took days in transit to arriveWe are unable to determine why UPS delivered late. We would like to refund you for the shipping charges since UPS delayed deliveryPlease allow 7-business days for the refund to post to your PayPal account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
My total refund should have been $You only sent me small refunds of $and $Where is the rest of what you owe me? The amount you still owe me is $Where is this amount at? I paid with paypal so it should be refunded to paypal. I only received partial refunds that don't match up to what I returnedI've attached the details from PaypalI've also attached my order showing what I ordered and what I returnedI already know I don't get refunded for shipping or taxI'm also not requesting a refund for the downloadI only want the full refund for the eye camera's and the motion controllers

Revdex.com:Send the giftcard, but I dont appreciate ignoring the proof that I presentedI submitted evidence that Gamestop is lying to customers and it was ignoredNowhere does it say non pro members only get 20%Very disappointed
Regards,
*** ***

Dear ***We apologize for the issues you have come across trying to place another orderTo better assist you, I have created a new order for you at the price that you had locked in for the original order using your gift card refund. The order looks good at this pointPlease allow one business day for processing and one business day for shippingI have upgraded your shipping to overnight at no additional charge to you. You should receive an email confirmation showing your new order number.You may track its progress online with order number: ***If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: ***
I am rejecting this response because: I do not feel that I should have to go to the local store and make your online fulfillment teams problem their problem What I would like (and I don't feel that I'm being ridiculous in my request) is to have the online team send me a sealed game in the mail like I originally ordered If there are none in stock, I am happy with a refund
Regards,
*** ***

Dear ***Thank you for the clarificationI have submitted the information to the appropriate teams for a re-training session with the agents you have spoken withThey will review the pulled calls on your behalf.We thank you for bringing this to our attention.If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The cards that you are referring to in this promotion were very limited We have filed for you to receive a $gift card to pay for a Great White Shark Card, the gift card will
arrive digitally to your listed email address.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***