Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Unfortunately after a month of trying, I never revived my gift card. That is fine, because I will never step in to a GameStop again.  I have decided to close this case because PayPal has excellent customer service and gave me a refund.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears your order was cancelled due to payment failures. There was an attempt to collect payment via [redacted] however, we received the following message when we attempted...

to collect payment:[redacted] : The Authorization Transaction encountered the following errors, This transaction couldn't be completed. Please redirect your customer to [redacted] When we have a payment failure we send you an email stating thus in order to get it corrected in time. Due to this error, we would like to attempt to place and order for you. The switch will not be available until the second batch is made available from Nintendo. This should be sometime in April. Please feel free to call our corporate office so we may discuss this over the phone and see if we can secure you this limited newly released console. 817-424-2000 option 0 to speak with the operator. the department you will want to speak with is Customer Care Escalations int he corporate office. We are available Monday through Friday 8 am to 10 pm.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] from GameStop, I understand all of this. I think it would then be wise of GameStop to change the SKU for said subscription because it comes up as a resident evil game for the PS2. This is what caused he confusion. I saw the skew for an item I was not familiar with and the SKU came back as a PS2 resident evil game. When searching this on Google there is no mention tying this skew with the game informer magazine subscription. Maybe you could grant me some power up rewards points for the trouble this caused. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear about this experience you had when visiting our store. I have personally notified the district leader that oversees the store in question about this experience,...

and of your request for assistance. You can expect to receive contact shortly, however I would like to advise that if you have not heard from the district leader within 72 business hours, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have made sure that this item was shipped to your address and should have now arrived.  If you have additional questions, I am here for you. [redacted]...

[redacted]Revdex.comMESSAGE:You may mark the above referenced complaint as Resolved, as the missing item was delivered during the day on Wednesday 9/16 by UPS. It appears from the tracking information on their website that UPS has been bouncing the parcel around for about twelve days between their Massachusetts facilities. GameStop, who was the subject of my complaint, did provide me with a completely different tracking number and indicated that the video game in question was to arrive along with two others. In short, we appear to be looking at two utterly STUPID companies who seem to lack the good sense to come in out of the rain, but who managed to deliver the stupid $3 used video game in just under half a month's time despite a comedy of errors. My sincere apologies for wasting your time with this complaint. You may mark it as resolved but do feel free to keep this on file, since the company in question appears to have some gigantic logistical issues with their shipping AND their customer service, and I feel sure that you have other open complaints regarding this business. (I could say the same about UPS, but as a US Postal Service employee I feel my opinion may be less than impartial on the subject.) You may feel free to follow up with me either at this email address or by phone at the number below, as needed.  Regards,  [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that it was placed on June 6, 2015.  The order was not placed under your name but the email address on this order matches your email on your...

complaint.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. After researching this further I believe I was able to determine what the issue was. I found the 4 orders and saw that the same card was used on 3 of them, causing the one you're...

inquiring about to have an insufficient funds error, but I know you had mentioned that you had *3* GameStop gift cards to use.This is what I was able to narrow down: $25 Google Play [redacted], GameStop Order #[redacted] funded with GameStop Gift Card #[redacted] for the full amount of $25.00; Code shipped. $10 Google Play [redacted], GameStop Order #[redacted], funded with GameStop Gift Card [redacted] for the full amount of $10.00; Code shipped, Gift Card now has a remaining balance of $15.00$10 Google Play [redacted], GameStop Order [redacted], funded with GameStop Gift Card [redacted] for the full amount of $10.00; Code shipped, Gift Card now has a remaining balance of $5.00$10 Google Play [redacted], GameStop Order #[redacted] funded with GameStop Gift Card [redacted] Unable to fulfill due to insufficient funds, GameStop Gift Card only has a balance of $5.00. Do you by chance have the 3rd GameStop Gift Card you intended to use to fund the last order? If so, I'd be more than happy to add that to this pending order so we can get the code sent out to you ASAP. I look forward to hearing back from you!Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
No Help From GameStop They Will Not Give Me A New Copy On The Game Or A Gift Card To Recover My Loses I Will Not Shop At GameStop Again Rude And Mean Customer Service.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our district manager is attempting to reach you.  They would like to resolve your issue.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I have looked into your case and reviewed the issue. Since the order never arrived, I am considering it lost in transit and processed a full refund on 10/26/16. Two refunds in the amounts...

of $65.09 (cost of the game) and $5.41 (cost for shipping) should post to your credit card account within 7-14 business days. Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted] If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like these comments to be delivered to Game Stop Inc. Today a very nice man from the district office called me and offered a very quick and easy resolution to this problem. Both he and the man at the actual store were very nice, professional and helpful, of which I am very grateful for. It is however, absolutely ridiculous that I only received this service only after filing a complaint with the Revdex.com. And of note, as I wrote in my original complaint yesterday, I was told by the last representative that I spoke with yesterday afternoon, that someone was going to call me back yesterday and of course no one did. Truly, truly unacceptable. But again, Christopher, who called me today, and Michael who helped me in the actual local store today, were both very nice and professional and provided exceptional service of which I am thankful for. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined that our account was compromised. We strongly advise that you update your login email as well as your password from the account setting after you login....

Should this happen a second time at that point we would want you to sign up for a new account. If that happens then please go to your local GameStop store and they can assist, they should be able to reach out to their store dedicated hotline for any further assistance or questions. I have refunded you the stolen 30800 points and reported the incident to our asset protection team. We thank you for allowing us to resolve this situation for you and appreciate your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:Over 2 months ago I tried to order on gamestops website and I've gotten no help with this I contacted my financial institution and they told me to contact Game stop but I find out my financial institution put a block on my card because there were not aware of I was part of a hardship program and I was all paid up to date and they were never informed of it so that when I called the corporate office of Game stop and going back and fourth with them and they promkised me a 100.00 gift card for my troubles and never got that card at this point I'm done if I don't get a resolution them I'm going to file a law suit against them
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the games that are missing and the game that is defective so I can work to have these items replaced.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have replaced the items on this order.  If you continue to have issues with UPS shipments please contact our customer service so we may further assist you.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I am attaching a copy one of my 2 copys of my transaction which includes store information as well as the pre order for one of my 3 preorders for the juggernog edition.
Regards,
[redacted]

Dear [redacted]The order was canceled because our programming is set up to auto cancel after 7 days of not being able to settle on funds. since the pin was entered wrong I had attempted to reactivate that same card in order to push the payment through. It is unfortunate that your order canceled but rest assured we have not collected any funds at all and you should be able to sue the cards as you see fit. If you have additional questions, please let me know. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for any confusion or frustration this has caused you. The return policy on new merchandise that has been opened is to process an identical exchange (Exchange it...

out for the same exact product) within 30 days of purchase. For pre-owned merchandise that was purchased, a full refund can be processed within 7 days of purchase or, an identical exchange within 30 days of purchase. Our return policy is always printed on the back of the receipt, and can be found both in-store and online at: [redacted]. While we do have this policy set it in place, in some cases stores are able to make exceptions however that is subject to manager approval. Were you interested in exchanging your copy out for a different title or were you looking to receive an identical exchange? Please let me know at your earliest convenience so that I may assist you further. I look forward to hearing back from you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]