Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I was able to successfully cancel the Game Informer magazine subscription as well as opt you out of emails. You should no longer receve emails from Game Informer or GameStop.Thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:This is the second time I have been told that the District Manager will be in contact with me, and this is also the second time that I have NOT been contacted by the district manager NOR any other person from Game Stop.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The GameStop Impulse App is no longer a valid platform at which to access your games. We do not use this any longer, however, we will be able to regenerate some of the missing game codes...

or provide you with a partial refund for the ones we cannot regenerate. You are in luck though.Not only am I the Revdex.com Liaison but I am also one of the few representatives who can work the Impulse App cases in the corporate office.I will work diligently on your case and reach out via email with a proper resolution. Please expect this within 3 business days.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I am rejecting this response because:I still have not received any shipping confirmation. Per your response from April 3rd I should have received this information by yesterday. This is simply becoming unacceptable. Also, there are Switch bundles that were guaranteed to ship by today and there's another that's guaranteed to ship by 4/7. Since I have not received my bundle that was guaranteed to deliver 3/31 I want to be sure the Revdex.com is aware that this is an ongoing event. I really don't believe i'm asking for much. You already charged my card. Please ship ASAP
Regards,
[redacted]

Hi Grant, I sincerely apologize for my delay in response- you can forward these receipts to [redacted] Once we have these documents available, I will process a refund for those charges back to your original mode of payment, along with setting up your replacement systems with [redacted] Overnight delivery. If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and found that the gift cards for the order were not charged correctly.  However, these gift cards have now been used on a transaction on 9/8/16 in a...

store.  I am unable to removed the funds from your gift cards and issue a refund to your credit card.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:You may not have a reason to lie, but you are definitely incorrect.  That may be what they are supposed to do, but it's not what consistently happens.  Which tells me your company is more incompetent than I thought.  I don't even understand why you would cancel orders to begin with, just because they weren't placed with your "bulk order" department.  Who cares?  Your company wants to sell stuff and I want to give them money for that stuff, yet the orders are cancelled, instead of being directed to the correct department?  Why even be in business, if you are going to reject the money I am basically throwing at your company?  Which leads me to another issue, your site ALLOWS me to put up to 10 of an item in my cart, yet according to you, that order can't be placed that way?  Your company is obviously inept, because their policies and procedures conflict with each other.  So consider the issue with the orders to be done.  I am not interested in whatever "answers" you are going to type out, because they are inaccurate.The bigger issue right now, is the amount of time I have wasted on your company, in even attempting to give them money, for the merchandise they supposedly want to sell.  I spent 3 hours on the phone waiting to talk to customer service reps, who couldn't figure out why my orders were cancelled and then think it's perfectly acceptable to place me on hold until I go away, or they just hang up on me.  Having been a manager of a call center, I find this practice deplorable.  I understand that they may not have the proper answer at that time, or know exactly what to do, which is fine.  But find someone who will.  Communicate to me what is happening.  Don't just place me on a "silent hold" and hope I go away, since they don't know how to do their job.It is very unlikely that I will ever do business with your company again.  Gamestop has a terrible reputation among the gaming community and I am seeing why.  So unless you have a way to compensate me for my time and frustration, there is no reason to continue this correspondence.  This still has been a horrible experience.Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and found that it shipped on June 22 and will arrive on June 27.  You can refuse the package and we will issue a refund for the order, or you can return the...

item to the store.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me to a point. After dealing with the two broken PS4 consoles I have decided to get a Xbox One. Is that deal still okay?
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are trying to process this order.  However, there are several instances of you contacting our Guest Service line to apply changes to the order.  Please note that the processing time for an order is 24 business hours and every change to the order resets this timer.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:  I have tried calling the number they gave me three times, I have been on hold for over one hour and fourty five minutes each call with no one answering. I did receive a text today saying the package would be delivered on that date, but it said it would be delivered in Memphis Tennessee - I am not in Memphis Tennessee - the last location it was at before Memphis, was Chattanooga TN, on the 25th.... that was much closer to me than Memphis which is 3 hours away....the package is going the wrong direction. I am not able to reach anyone at the number they have given me.  I have tried as I said, three times, it says the hold time will be up to 30 minutes, after I waited one hour and fourty five minutes with no answer, I finally hung up and filed this report. At this point, I don't believe I should have to keep staying on hold waiting on someone who will not answer - this is no longer on me.  I did all I could do BEFORE filing this complaint. I do not have my package by the date I needed it by - I still want a refund.  The package has not come.
Regards,
[redacted]

Good morning, [redacted]I'm truly sorry for the delay on this gift card being sent to you- I am unsure as to why it took so long, however I am under the impression that it may be due to higher volume of orders being placed in our system for the holiday season. Upon checking the order this morning, I'm able to show that the gift card was finally able to ship on 12/21. Have you received this gift card? If not, please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I do not have the availability to get to a local store which is why I ordered online to begin with.
Regards,
[redacted]

I tried playing an order but it keeps going the same thing no matter what card I use. Thanks!Cheers,Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.    Thank you for bringing this to our attention. We would very much like to correct this for you. If you would please take the defective games to your local GameStop store for a...

return, we will be able to facilitate a replacement for you. You will simply need the games, packing lists if you have them, your identification and or order numbers.  Once in store, the associate should be able to contact their Store Dedicate Hotline to best assist with the return and refund process. If you would please visit your local Game4Stop store at your earliest convenience we will do whatever possible to help correct this error for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
I prefer to keep this case opened with Revdex.com until I hear back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.And yet still you lie as you already filled an order for me for the 3ds. So whatever! You all just keep your merchandise and I'll never do business with you again! 
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]