Gamestop, Inc.

Good afternoon, [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration this experience has caused you, and for the delay on your order. Upon researching the order further, it appears that there were some...

difficulties with processing the payment you provided ([redacted]. I have resubmitted an authorization, and have also upgraded the shipping to [redacted] Overnight Delivery, which is no additional expense to you. This order should process shortly, however I highly recommend contacting [redacted] to make sure they aren't having any difficulties clearing the transaction with GameStop.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you've gone through trying to get this resolved, and for the lack of assistance you received from our Guest Services team. While we are fully staffed, it...

is peak season and call volume is higher than normal. We greatly appreciate your patience, and  please know that I have escalated this feedback over to the appropriate parties to be further addressed. This promotion was only valid from 11/23/17-11/26/17. I have e-mailed you a copy of the official GameStop Black Friday ad for Holiday 2017 for reference. Since the order was placed on 11/21/2017, it did not qualify for the promotional $50 gift card. While we do not usually provide "rain checks", in this instance given the trouble you've gone through, I do not mind making an exception. I have processed a $50 GameStop gift card under order #121721199. Please allow up to 48 Hours for this gift card to be received. If it has been past the provided time frame and you still have not seen this gift card arrive, please let me know at your earliest convenience so that I may continue assisting you. If you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order does not appear to have left the location from where it was packaged for two and a half weeks. Normal estimated time frame for a shipment traveling to a P.O....

box is within 3-10 business days and we were able to see it arrived on 1/19/17 within only 2 business days. We would like to make this right and provide you with $50 off of your order. Please expect a refund to post to your account within 7-10 business days in accordance with your financial institution.We thank you for bringing this to our attention and appreciate how patient you have been.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you did receive the 16% discount.  I also show that you spoke with our team and you were given a 20 coupon.If you have additional questions, I...

am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Upon investigation, the understanding with the associate you spoke with was that the gift receiver would go into a local GameStop store with I.D. and we would manually load another...

gift card in the store for them. We apologize for the miscommunication. I have since refunded the credit card on the order and you should expect the refund to go though within 5-10 nusiness days, depending on your financial institution. We thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show it was cancelled due to insufficient funds on your trade card.  All online preorders are not charged to a payment form until the order ships....

 The current balance on this trade card is $2.59.If you have additional questions, I am here for you. [redacted]

Good afternoon[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble you've experienced with your orders. After researching the issue further, it appears that the order failed to populate into our ordering system properly,...

however I do show authorizations being made on a payment method. I will be more than happy to request an authorization removal from your financial institution, however I would need to know who your financial institution is. As for the sale prices, I will be more than happy to honor those prices for you by offering the difference from original price and sale price in the form of a gift card. I can either send this gift card to your e-mail, or mail it to your address. E-mail can take up to 48 Hours, while Mail can take 7-10 Business Days. At your earliest convenience, would you be able to provide who your financial institution is, and which method of gift card you would prefer? I greatly look forward to your response. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. A call from a manager does nothing. Please confirm in writing that you will have our copy of Fire emblem that we paid for in full on Friday. I was told that this was a corporate mistake so I'm looking to corporate for a resolution. Please stop passing a long term customer off. I have also filed a complaint with the SC attorney General since I was advised this falls under SC law
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund or this order.  Please allow three to 5 business days for this to process to your account.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Thank you for addressing this matter promptly.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  All orders placed over our online store are subject to order verification.  If you are having issues with placing an order online you can place an online order in a Brick and Mortar...

GameStop store.  We are not able to force an order through our verification process.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, there was an outstanding pending charge on your gift cards. This was because of the canceled orders. Usually those pending charges will fall off within 1-3 business days....

I have cleared off the authorizations from your GameStop gift cards. You should be free to use them as you wish. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have review the invoice of your online purchase of the PlayStation 4 and show that no warranty was purchased with this system.  We have no way to renew a warranty in our stores....

 You will need to contact Sony for further issues with this console.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I have been overcharged for this order by $75.00 and have received emails stating payment was declined.  See below for more details: Thank you for your email, but we still have problems with this issue. 1.  I checked my gift card balances.  As I mentioned in my original complaint, Gamestop charged a full $195.00 for this order which exceeds the $119.06 owed. The gift card with the number ending in "1254" should have a balance of $75.94, and instead it shows a balance of $.01. 2.  I also received three emails yesterday about this order stating that my order was not going to ship because of declined payment.  I'm not sure why this is. Finally, you should know that I still have another outstanding order with Gamestop (for a preordered game that is supposed to ship in July - $68.17 order 4170419105628071).  During my three phone calls to Gamestop this week, I asked two Gamestop reps to verify that this order would ship without incident, but once again in spite of my requests for clarification, I have no written confirmation other than my original order email (which provides no breakdown of payment, etc.).  Again, my oldest son used his Gamestop giftcards for this preorder.  Should we run into the same problems with this order, we will be back at the Revdex.com seeking resolution.   Please assist with restoring the balance to our giftcard. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Your response equals, "OH WELL".  That is not good enough.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately, the option to cancel an order changes when the order starts to process. Should you desire to get a refund, the quickest option we have for you would be to invite you to go to the...

closest GameStop location at your eariliest convenience. They will be able to return the merhcandise and issue a refund to the original form of payment. For your shipping charges, I have issued a $12.99 refund to the paypal account as of 12/7/16. Please allow 7-10 business days for that to post to your financial institution. Should you encounter any issues at the store, please inform them that they can reach out to their Store Dedicated Hotline for assictance. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I only rejected for now because I haven't received the call yet but I'll wait and see how that goes. But I was also told to always reject until it is actually solved,not just getting a message saying they're going to call. Because with how the people are at the certain location,I wouldn't be surprised if they never call.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this- while downloadable content is not typically refundable, I have made a one-time exception and processed a refund for your case. Please allow 3-10 business...

days for your financial institution to accept and post this balance back to your account. It is strongly encouraged to contact Steam Support for further troubleshooting on this, as this is an issue with the Steam PC client rather than the software of R.B.I. Baseball 15 itself. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately at this time we do not have any backup coupon codes for this offer, however I would be more than happy to offer an alternative solution so you can still take advantage of this...

offer. I have processed a GameStop digital gift card valued at $11.99 to be sent to your current e-mail address of: [redacted] This digital gift card can be referenced under order [redacted] You should expect to see this arrive within the next couple of hours, however digital items can take up to a maximum of 48 Hours to arrive. This gift card can be redeemed either in-store or online, and can be put towards a POP! figure as well. If it has been past the provided time frame and you still have not seen the digital gift card come through, please let me know at your earliest convenience so that I can assist you further.If you have any additional questions or concerns, do not hesitate to let me know- I am here for you.Best Regards,[redacted] [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. [redacted]|Revdex.com Liaison| GameStop | Service Matters