Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though this order had a major error on it and was marked as shipped but did not leave the warehouse. We cannot apologize more for this as this has caused...

undue stress on you. I was able to find and secure a replacement for you! I have now created a replacement order to be shipped on overnight shipping to you with order number: [redacted] I am also going to give you your shipping charges back as you paid for them but never received that service. Please expect a $5 refund to post to your discover card within 7-10 business days in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We sincerely apologize for the extended amount of time it has taken our Loss Prevention team to investigate this concern, and for our failure to keep you informed on these delays....

Please know that we take these matters very seriously, and have taken this incident as feedback on areas where improvement is warranted. I do show that one of our Guest Care Representatives assisted you earlier today (8/15/2017, 1:33:49 PM) in refunding the 180,000 Rewards points back to your PowerUp Rewards account. I show that your point balance is now back at 189,573 PowerUp Rewards points. This balance will reflect the next time you log into your rewards account. We strongly encourage updating your password to the account, and if possible, the password to your e-mail address to ensure it's secure. If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our store is attempting to resolve this issue for you.  Please contact the store for further assistance, as this item was purchased in store they must have a chance to resolve the issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Store #:Date of Transaction:Register/Transaction #:Any information you can provide will help us resolve this issue.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded these items down to the price that you state was the correct price.  For any future purchase issues, please make sure to have screen shots available.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, there was an error attempting to process your order. This error was on us and we are working diligently to correct this issue. For the hassle and frustrations this...

has caused you, I have now upgraded your shipping from 3-day with UPS to Overnight with UPS at no additional cost to you. We are attempting to get this corrected as soon as possible and I will be keeping an eye on your order to ensure it processes correctly. I will take ownership of this issue for you and will make sure you get a proper resolution. We are expecting your order to ship within the next 2 business days. Please accept the following $10 promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thought I believe next time they have sales at least make sure those items are available not just in stores but at least online.
Regards,
[redacted]

Dear [redacted]   I have now reset the gift card amount that was allotted for the order through GameStop as well as reset the order itself in attempts to reprocess so the order will complete. I am able to see pending charges for $56.22. I can only assume this would be for your ThinkGeek order as I do not have the capability to look up orders from them.   It appears that you have a working balance of $43.78. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]An order for a digital gift was sent to you via email on 11/7/16 for the $34.40. Please check your email for the confirmation of this. If you would please make sure you receive the pin as well.If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Intell the district manager contacts me that's when I will be fine with this outcome. Intell then I will wait do to what happened last time with her saying she didn't what to talk to me because a passing in her family when I looked and most/all jobs offer a 5 to 7 day leave if that happened what doesn't add on with the time I was contacting her at.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business responseI recent brought astro a 40 tr headsets on 1/14/16 from [redacted] I spoke to the sale person that I was missing the mix amp  for the headsets he told me to bring it in for exchange when I got there it was a  different story he said that he would not change them because it was a 249.99 headset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me:  full money back or exchange.  Here is the information requested r/t the complaint:Transaction Date:  09/08/15 at 04:42 PM CSTSystem Serial Number (as listed on receipt, note: this does not match serial number on console):  [redacted],System Serial Number (sold to me):  [redacted]Transaction Information:  #[redacted] Michael Pre-Owned Console Xbox 360 price paid $139.99Store Location:  [redacted]  42303 [redacted]Store Location:  See aboveWhen purchased, I didn't notice that the serial numbers did not match up. Brought it home and could not download data due to no hard drive.  Took back to store to install hard drive.  Clerk at store, a woman, installed hard drive and brought back home and still could not down load data due to some old account data belonging to someone else.  A one year card was also purchased for this console at same time of this purchase.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.This is the same default automatic response I got when complaining to the company originally and it does not help whatsoever. I want a district manager to contact me about resolving this issue properly.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No the game was new and as soon as I got home to play it I found out it was unfinished I cannot even go past the start menu in the game.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:I have had only one billing address for years and every single business that accepts either debit or credit card have accepted my billing address. When I originally started the order, I had done this online myself, and Gamestop did tag my card with a minor transaction in order to validate it. "If we receive this rejection, then the order is usually cancelled unless information on the billing for the order and card is updated accordingly. Again, we apologize for any confusion, however if this is the case we suggest reaching out to your bank to clarify what they have listed as your billing and mailing address." How on Earth is Gamestop able to update anything if they do not contact the customer if there's a problem? Is Gamestop the only company in the country that simply gives up and not contact their customer base if there is an issue? I heard the excuse about contacting my financial institute on the several phone calls I had, but whatam I to tell them? That they have my correct address listed correctly? Attached are screenshots of the two billing addresses on the two separate cards. Please advise me on how that can be incorrect at my financial institution if that is what my financial institution has? The last order, which I'm still not convinced will go through, finally had to use the shipping address as the billing address and ruin my girlfriend's surprise as she had to pay for it with her card, and I having to pay her back for it. That is ridiculous I have to go through that. Further proof I believe it is either their system, or something shady going on behind the scenes is the fact I had to process my online order more than once due to an error I had received on their online site to order, but it appeared on my paypal account. When I called them, they stated the order did not in fact go through, even though they found the order. This prompted them to place the order on their end in the first place, using the same information I did, with the same exact billing address which I showed in the earlier screen captures. Before Gamestop starts waving their finger at the financial institution, they should probably check their system and how they check and verify information. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have viewed this order and show that you were redunded for this order on Dec. 8, 2015.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Thank you for bringing this to our attention. We were able to discover that there was an error processing your order. The error has now been resolved and the controllers have been shipped with tracking number [redacted]As far as the refund for shipping goes, would you prefer the digital gift card or physical gift card?  If you have additional questions, I am here for you. [redacted]|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The answer refers only to an order, and were several orders, rather it is only a cancellation, each order has a specific problem as I listed in "Desired Outcome"I can not put the number of orders in the "Complaint Detail" because it appeared a not put message recommending  credit card number, if I could tell the number of each order for Gamestop , so they can check so more specific I believe it would be betterI have a  purchase recent on the site and I fear that they have mentioned the cancellation of this purchase, which is not the case. Because of the response I received, I have this doubt.
Regards,
[redacted]