Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please refund me the money on my credit card and please send me the Gift Card
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to use the coupons that you purchased with your points on Dec 26.  I have also reviewed your account and show that you received the correct coupons for the...

orders that you placed.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I just want to further add that [redacted] was fantastic and he did an awesome job not only resolving the issue but staying in touch with me through it all. Thank you all so much!
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that there was an error with your order. The WiiU bundle had not infact shipped out to you. We cannot apologize enough for this. I have issued you a...

refund for this portion of your order. For the hassle, I have also issued a refund for the Xbox as well. Hopefully this will help ease the headache you have come across. Please allow 7-10 business days for the refund to post in accordance with your financial institution.  If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize for any confusion this may have caused you, however we do not have access to any rebate information as this was specifically through the third party company. Should you require a proof of purchase we are more than happy to provide that to you. If you would please reach out to them as they will most definitely be able to investigate further for you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  As I have not been able to reach you during my business hours I will have an agent in my department assist you with placing this order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our return policy is on the back of every receipt from Gamestop.  This states that all Unopened  merchandise may be returned for a full refund, but all Opened new merchandise...

can be exchanged for an identical item.A receipt is required for all returns and exchanges.Unopened new merchandise (except tablets) = full refund within 30 days of purchase.Opened new merchandise (including tablets) = identical exchange within 30 days of purchase.New accessories (opened or unopened) = full refund within 30 days of purchase.Unopened new tablets = full refund within 14 days of purchase.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I opened a Revdex.com Case last month and received a timely response from the business (GameStop). GameStop was able to provide a full and complete refund and I received payment by check today. 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the runaround and lack of assistance you've received from our team. This is definitely an error on our part, and this could have been handled differently. Rest assured...

this feedback has been cascaded to the appropriate teams to be addressed. While I do show that the bundle selected on this order does not appear to come with the $50 promotional gift card, I understand that our website experienced a lot of hiccups during our Black Friday and Cyber Monday sales due to the high volume, causing there to be some minor errors. With this in mind, I have processed a GameStop digital gift certificate valued at $50 under order [redacted] This will be sent to the e-mail address provided on the billing information of the order. Please allow up to 48 hours for this to be received. If you have not received it within the provided time frame, or if you experience any difficulties redeeming this gift card, please do not hesitate to let me know so that I may continue assisting you. If you have any other questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I am OK to give them the gift card numbers for their investigation but since "The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint.", I prefer a more safe way to provide the gift card information to them if necessary. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that a small handful of gift cards used on certain orders had an outstanding pending charge. I have successfully cleared the holds off the cards and...

you should be free to use them on more downloadable content! If you run across any more issues, please provide the gift card number WITHOUT the pin number so I may better assist you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that the game is now defective, however, the order is outside of our return policy. In most cases, we would not be able to provide an exchange for...

anything outside of the first 30 day defective guarantee. We would like to invite you to any local GameStop store to see if an exchange can be located for you. You will need to bring the defective game in store to facilitate an exchange.   Should they be able to find one and need any kind of receipt details of the original purchase, they will be able to call their Store Dedicated Hotline for help with this. The decision to go outside of our return policy will be at the store’s discretion. If the return is denied at the store level I should be able to send you a UPS return label for the defective game in order to process a replacement. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you believe there are games that are missing please provide any other email that may have any other games.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Hello [redacted],I appreciate your response. While it may state this on your end, I have now received two sepaerate cancellation notices for items that I ordered. I am also seeing a $0.00 balance on both my app and the gamestop page. Like I stated previously. This continues to happen, as it's the third time in three months. As a loyal customer who spends a ton of money on games and accessories, this is very disheartening. I should be able to see my funds, and not have to worry if an item I ordered is being shipped because of a glitch in your computer system.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We did send a refund to your Paypal account, but there seems to be an issue with account being refunded.  Would you like to receive a gift card or a check as a refund for this?If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry to hear about the condition these items arrived in. Please know that we strive to provide quality product, and what you described is definitely not within those standards. I...

have cascaded this feedback over to the appropriate parties to be further reviewed and addressed. We would be more than happy to replace these consoles for you, however we will need to receive these damaged ones back. Since 2 of these consoles contain Lithium Ion Batteries (The PS4 and Nintendo Wii U) we are unable to create an expedited return shipping label through [redacted] A label appropriate for these items can be created, however this process can take up to 15 business days. Typically in these instances, guests are able to visit their local GameStop store to inquire about exchanging the product. If preferred, you are also more than welcome to visit a [redacted] location and ship the products out, where a fee will likely apply, however we will absolutely reimburse you for this expense if you're able to provide us with the receipt reflecting the amount you were charged. Please let me know which option works best for you, so that we can continue to assist you until this matter is resolved. As for the Xbox One system, I have processed a paid for shipping label to be sent to your e-mail address. Once these shipments have been received in the warehouse, we will replace the system with [redacted] Overnight delivery.  If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, I was able to determine that the reason your order was canceled was due to insufficient funds on the gift card you used. I was able to clear off the pending charge...

that was stuck on your gift card in order for you to use. I show a working balance as of 12/15/16 of $26.75.We currently have a buy 2 get one free promotion going on for any pre-owned xbox 360, Playstation 3, Wii, AND DS games. This promotion expires on Decemeber 17th, 2016. Please feel free to attempt to place another order!  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, it appears as though there was a payment failure on the order and this was the reason the order did not process in time. When we have a payment failure on an...

order, rest assured we will always notify you via email of this event to be corrected. We apologize that your email did not get to you and are unsure as to the reason why it did not. It is most unfortunate that you experienced a high wait time as we had an increase in our hold times.   The replacement gift card was processed by myself when requested on 3/6/17 by the agent you spoke with and I had sent it to the same email address you included. Most of the time GameStop is not liable for lost or stolen cards but luckily I was able to find the original gift card and transfer those funds to the order I emailed out to you.   Here is the order number for the gift card replacement [redacted] and it was sent to email: [redacted] We show that the gift card was able to be used for the downloadable content that you initially were attempting to purchase on 3/7/17. That great news! We are so happy to see you were able to get the code. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Thank You,
[redacted]