Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 Here is the 3rd giftcard number in order to apply this to that final order so it will process: CARD#: 6364 9110 0802 1070 623  PIN#: 3099 I would like to also have note in order to let you know that I have explained this multiple times and have provided this number in at least a dozen emails (maybe a little less) in order for this to get done in this exact same way :(  Maybe I should become gamestop customer service, as I would have had the situation handled in minutes instead of a week lol :(

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The free shipping you are inquiring about would apply when you select value shipping, however, the method you had selected was 2-day with UPS. Therefore the free shipping wouldn't have...

applied and we do apologize for the confusion this might have caused. I was able to locate your order and saw that the payment method was set to PowerUp Rewards credit card. There was no gift card on this order. That being said, I would very much like to help with that. If you could please respond by rejecting this resolution to provide the gift card number (not the pin number) I should be able to debit the funds you were wanting to use and refund that same amount to your credit card! If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the District Leader and have been told that you will be contacted once they have returned to work.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We would like to invite you to go into a local GameStop store with the items purchased in order to return the defective merchandise as well as the PowerUp Rewards membership. At that time,...

you will recieve your refund. If you should come accross any issues, please advise the store to call their Store Dedicated Hotline to assist with the returns. If you wish, you also have the option of exchanging the console in store for a working one.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your PowerUp Rewards points have already been issued back to you. We apologize for any confusion this may have caused you. Rest assured that we...

would not have taken away your hard earned points with out first informing you. An email had gone out before the start of the "Auto Issue Program" informing our guests and to provide the opportunity to change your preferences to "Stockpile". We now see that your points are back and your preference is set to "Stockpile"! this will allow you to save up and use your points on what you wish!We appreciate your patience and thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. I will accept the response if they do 2 things. One as offered merge my two accounts to be under email address [redacted] and secondly transfer the gift vouchers redeemed from points under the other email address to also be under the [redacted] account.
Please enter your reason(s) for rejecting the business response below.See above for added notes to remedy situation
Regards,
[redacted]

Revdex.com:
The refund report was sent out on that date and u have yet to receive the refund of 175.95 I have called in regards to this and they have told me that they have not submitted it yet and I should receive a refund in the next 3-5 business days. So have to wait even more!! I still am requesting you send me this refund and also the requested Xbox one or Xbox one s that was stated in the original desired outcome. So my 175.95 E Gift card  and Xbox is what is desired to accept this outcome. I do not wish to go to court or sue or anything means like that, just really need to get a handle on this and figure out what in the world is going on! I will definitely remember this and am still debating whether or not to continue being a GameStop member. Just cause of this. I have had instances before, but none to this extent. If you need to get back with me message me at [redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have gone back over your account to look at this coupon.  I show that you purchase the $25 Pre-Owned Reward Certificate.  When you purchase this certificate this is the information listed on it.This reward is for a printable certificate redeemable in stores Valid toward the purchase of one single in-store and in-stock pre-owned item only. Not valid toward gift cards, downloadable content, reservations or POSA cards. Two certificates of the same denomination can not be used in the same transaction, but you can use two different denominations. (EX. Two $10 Certificates can not be used in the same transaction, but a $5 certificate and a $10 certificate can be used in the same transaction) No cash back. Maximum of 3 certificates can be used per day, per member.I show now that this certificate was used in the store on 12/29/15.  However I would like to know the exact wording that was misleading or confusing on the certificate; do you have a screen shot?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good afternoon, [redacted]On behalf of GameStop, we sincerely apologize for this poor experience in association with our company.I have processed a replacement order of Dead Island Definitive Collection under Order [redacted] This is being shipped via UPS Overnight, which you can expect to see...

delivered within 1-2 business days from today's date. Tracking information will be e-mailed to you once UPS picks the shipment up from our facility. Unfortunately since it is past the 30 Day time frame for our return policy, we are unable to require a store process a return for you. With this in mind, I have processed a UPS Return Label to be e-mailed to you, which you can expect to see arrive within 48 hours. This return label has been paid for and will be no additional cost to you. At your earliest convenience, please feel free to drop your return off at your local UPS Store so that it can be returned back to the warehouse.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.No, the item arrived broken again in a different spot this time.After calling back multiple times to get another replacement they kept telling me I can't get a replacement that I can only receive a refund. Finally I was told I can get a replacement but I still have to send this one back before I can get a new one. I was sent a wrong return label and had to call back more to get a new label set up. I still think I shouldn't have to wait to get a new one and it should at least be price matched for everything that has happened.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You were given an incorrect code; here is the proper code for this promotion:[redacted]If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company.    Please provide the following information:   Transaction Date: System Serial Number: Transaction Information: Store Location:    If you have additional...

questions, I am here for you. [redacted] [redacted] * [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Their response was "the requested item is no longer in stock". This item is in stock. I see it right now. When I click add to cart, it lets me checkout. this is in stock. I'm confused by their response because it's there for sale. Why is this person lying? I still have the emails. One of purchase confirmation and one of the cancellation. 12 days apart. I don't know how to attach them to this. This is a link to the item, hope it works. [redacted]
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and stress this has caused you- please know that it was never in our intentions to put you in this position, and we have taken this feedback in to be...

further reviewed and addressed. After coordinating with our Banking and Cash Management team to verify these charges, our records show that only one charge of $248.69 was collected, and was also refunded. There were no signs of a duplicate charge, or authorizations on this order. While there did appear to be some issues transmitting this refund back to your original payment, it looks like our team was able to get that corrected. Provided below are the refunds, along with their transaction reference number that were issued. We recommend taking this information to your financial institution to help expedite the process of posting these balances back to your account, however depending on your financial institutions policy and procedure for refunds, it can still take them 3-10 business days to post these balances back. 12/20/2017 - $49.49 - [redacted]01/11/2018 - $153.58 [redacted]01/12/2018 - $45.62 - [redacted]If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. According to our records, your order was canceled because we were unable to process payment for the remaining balance of your order. The authorization holds on your gift cards have been...

released and have fully restored the balance of each card.  If you have additional questions, I am here for you.  [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have viewed your account and show that you were sent one order for an Xbox One and Madden NFL 15.  This was the only charge that done to your account.  The total for the...

order was 417.42.  If you have not received this package we will open an investigation with UPS for the package.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]As previously stated, the point refund was already issued, however, due to account inactivity the points expired again. In November of 2016 it was explained that the points balance was already issued back to you. The total points that you earned was only the 23,000 and we will not be refunding you more than what you had earned. This was never promised to you and we apologize for any confusion. In order to keep your points from expiring please continue to sign into your PowerUp Rewards account and use your account in store or online for purchases to keep the account active. Doing so will prevent your account from expiring again.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]