Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   i have received my refund . The manager was great and prompt with resolving this matter. Thanks  
Regards,
[redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.   Our PreOrder Payment Policy is covered on our website:  Pre-Orders Payment Processing Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster. If you have additional questions, I am here for you.  [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed both the information that you have provided and our own records in office.  We are unable to find evidence of your claims for a promise of gift card or...

treatment from our agents.  We will be unable to assist you further with these issues.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]Thank you for this information. Was the copy of Evil Within 2 you had purchased already opened when you went to return it to the store? If so, was the game defective or was it not what you were really expecting and you ended up not being satisfied with the purchase?I look forward to your response.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  As per our discussion over the phone, the product unfortunately was not available to replace. For this we have issued a refund of $85.39 back to your Mastercard. Please allow 7-10...

business days for the refund to post in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I have personally notified the district leader that oversees the store in question about the incident that has taken place. You can expect to be contacted by them within...

72 hours to discuss the matter further and possible resolutions. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As stated in the previous response all orders are subject to verification.  I cannot guarantee that all or any order place via our website will be completed.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have requested a replacement check be sent to your listed address.  Please leave this ticket open until you receive this check in the mail.If you have additional questions, I am...

here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The bill was for $80.10. A partial refund, covering only the game I had ordered, was issued for $65.84. Enclosed is a screen capture of the deposit made to my bank account. I am still owed $14.26 to cover the one day shipping that I had paid for when I made the order. Please complete the refund by returning to me the cost of shipping for the product so that we do not drag this issue out any longer than it already has been.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You still have failed to address the two core concerns: 1. GameStop is falsely advertising new products that are opened and depreciated by affixing stickers to them and leaving them out for handling of the general public for further wear. The term you used was "gutted" if you prefer. This product is no longer new and I reject that GameStop attempts to treat it as such. To try and sell "gutted" product as new is false advertising. It is also inconsistent with your definition of used games which are open and handles.2. How is GameStop going to provide me with the referenced games, sealed (i.e. New) as advertised? Your 50% off sale has ended and the employee was unhelpful. I expect a resolution by GameStop corporate.
Regards,
[redacted]

Dear [redacted], On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our records reflect that your refund has been processed in the amount of $222.58. This amount was refunded back to the PayPal account associated with the order in question. If...

you have additional questions, I am here for you. [redacted]

Good morning, JimOn behalf of GameStop, we apologize for this poor experience in association of our company.I have personally notified the district leader that oversees the store in question about your recent experience, and of your request for additional assistance. You can expect to be contacted...

by them shortly, however I would like to advise that if it's been past 3 business days and you still have not been contacted, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoke with the Loss Prevention as well as the Order Verification team on this matter.  Your information was cleared from the system and you should be able to place orders as usual again.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You can expect the gift card for a new PowerUp account within 48 hours.  Once you receive the Gift Card take it to a GameStop store to create a New PowerUp account.  Please reply with the new PowerUp account and I reinstate all lost points.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued refunds for both the shipping and the item that you did not received.  Please allow three to five business days for this credit to arrive in your account.  The credits will be two separate amounts,If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Thank you. Is the refund going back to my Visa card I used or on my Gamestop account? I'd request it go back to my Visa if possible.
Regards,
[redacted]

Good afternoon, [redacted] The First to Know list that you intended to sign up for is assigned to a completely separate e-mail distribution list than our Promotional or PowerUp Rewards e-mails that are sent to our guest. While your information may be registered to the distribution lists to receive those e-mails, it was not registered to the First to Know distribution list which is why we were unable to send you a notification that reservations were available for the Xbox One X.  I hope that I was able to provide clarification. If you have any additional questions or concerns for me, please do not hesitate to let me know. Best Regards, [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, a transaction conducted by a [redacted] was done at a store in Florida. However, you had entered the location of the issue taking place some where in Georgia. I was...

hoping to clear that up to make sure the information goes to the right place.If you would please respond by rejecting this resolution with the correct location of the store, I will be able to forward this information to that store's proper district manager.The location I found was:[redacted] Please let me know! If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I spoke with the district manager and they state that you were given this gift card.  We have also forwarded this information to our online orders team so they can review the issues with this order.If you have additional questions, I am here for you. [redacted]