Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you received a refund for the shipping of this order.  It was sent on 12/30/15 via virtual gift card.If you have additional questions, I am...

here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to the District manager once again and I was told you were contacted by the store manager and that this issue is resolved.If you have additional questions, I am here for you. [redacted]

Hello [redacted] We have no record of a change to your PowerUp Rewards account. Please provide the "screen shot" example and we will be happy to look into this matter. If you have additional questions, I am here for you.

Complaint: [redacted]
Meredith from GameStop Customer Support has been working with the web development team of the company to get the website's account recovery system working properly again, thus allowing me to regain access to my account. However, I have not heard word back in awhile on the status of the resolution, and I still cannot access my account.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for this order.  Please allow 3 to 5 business days for this to reflect on your account.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately, I could not locate a transaction with the information provided. I have reached out to the Revdex.com to try to see if a picture was sent with your response but none was located. Would you please reply with an attached copy of the receipt?Thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
The refund report was sent out on that date and u have yet to receive the refund of 175.95 I have called in regards to this and they have told me that they have not submitted it yet and I should receive a refund in the next 3-5 business days. So have to wait even more!! I still am requesting you send me this refund and also the requested Xbox one or Xbox one s that was stated in the original desired outcome. So my 175.95 E Gift card  and Xbox is what is desired to accept this outcome. I do not wish to go to court or sue or anything means like that, just really need to get a handle on this and figure out what in the world is going on! I will definitely remember this and am still debating whether or not to continue being a GameStop member. Just cause of this. I have had instances before, but none to this extent. If you need to get back with me message me at [redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, a transaction conducted by a [redacted] was done at a store in Florida. However, you had entered the location of the issue taking place some where in Georgia. I was...

hoping to clear that up to make sure the information goes to the right place.If you would please respond by rejecting this resolution with the correct location of the store, I will be able to forward this information to that store's proper district manager.The location I found was:[redacted] Please let me know! If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, [redacted]On behalf of GameStop, we sincerely apologize for this poor experience in association with our company.I have processed a replacement order of Dead Island Definitive Collection under Order [redacted] This is being shipped via UPS Overnight, which you can expect to see...

delivered within 1-2 business days from today's date. Tracking information will be e-mailed to you once UPS picks the shipment up from our facility. Unfortunately since it is past the 30 Day time frame for our return policy, we are unable to require a store process a return for you. With this in mind, I have processed a UPS Return Label to be e-mailed to you, which you can expect to see arrive within 48 hours. This return label has been paid for and will be no additional cost to you. At your earliest convenience, please feel free to drop your return off at your local UPS Store so that it can be returned back to the warehouse.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have requested a replacement check be sent to your listed address.  Please leave this ticket open until you receive this check in the mail.If you have additional questions, I am...

here for you. [redacted]

Good afternoon, [redacted] The First to Know list that you intended to sign up for is assigned to a completely separate e-mail distribution list than our Promotional or PowerUp Rewards e-mails that are sent to our guest. While your information may be registered to the distribution lists to receive those e-mails, it was not registered to the First to Know distribution list which is why we were unable to send you a notification that reservations were available for the Xbox One X.  I hope that I was able to provide clarification. If you have any additional questions or concerns for me, please do not hesitate to let me know. Best Regards, [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the District Leader and have been told that you will be contacted once they have returned to work.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.No, the item arrived broken again in a different spot this time.After calling back multiple times to get another replacement they kept telling me I can't get a replacement that I can only receive a refund. Finally I was told I can get a replacement but I still have to send this one back before I can get a new one. I was sent a wrong return label and had to call back more to get a new label set up. I still think I shouldn't have to wait to get a new one and it should at least be price matched for everything that has happened.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]As previously stated, the point refund was already issued, however, due to account inactivity the points expired again. In November of 2016 it was explained that the points balance was already issued back to you. The total points that you earned was only the 23,000 and we will not be refunding you more than what you had earned. This was never promised to you and we apologize for any confusion. In order to keep your points from expiring please continue to sign into your PowerUp Rewards account and use your account in store or online for purchases to keep the account active. Doing so will prevent your account from expiring again.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. According to our records, your order was canceled because we were unable to process payment for the remaining balance of your order. The authorization holds on your gift cards have been...

released and have fully restored the balance of each card.  If you have additional questions, I am here for you.  [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:You still have failed to address the two core concerns: 1. GameStop is falsely advertising new products that are opened and depreciated by affixing stickers to them and leaving them out for handling of the general public for further wear. The term you used was "gutted" if you prefer. This product is no longer new and I reject that GameStop attempts to treat it as such. To try and sell "gutted" product as new is false advertising. It is also inconsistent with your definition of used games which are open and handles.2. How is GameStop going to provide me with the referenced games, sealed (i.e. New) as advertised? Your 50% off sale has ended and the employee was unhelpful. I expect a resolution by GameStop corporate.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you've gone through trying to get this resolved, and for the lack of assistance you received from our Guest Services team. While we are fully staffed, it...

is peak season and call volume is higher than normal. We greatly appreciate your patience, and  please know that I have escalated this feedback over to the appropriate parties to be further addressed. This promotion was only valid from 11/23/17-11/26/17. I have e-mailed you a copy of the official GameStop Black Friday ad for Holiday 2017 for reference. Since the order was placed on 11/21/2017, it did not qualify for the promotional $50 gift card. While we do not usually provide "rain checks", in this instance given the trouble you've gone through, I do not mind making an exception. I have processed a $50 GameStop gift card under order #121721199. Please allow up to 48 Hours for this gift card to be received. If it has been past the provided time frame and you still have not seen this gift card arrive, please let me know at your earliest convenience so that I may continue assisting you. If you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As stated in the previous response all orders are subject to verification.  I cannot guarantee that all or any order place via our website will be completed.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Thank you. Is the refund going back to my Visa card I used or on my Gamestop account? I'd request it go back to my Visa if possible.
Regards,
[redacted]