Gamestop, Inc.

Dear ***, I have attempted to make additional contact to the District Manager on your behalfYou should be able to hear from them shortlyIf you do not receive contact within the next few days please respond to this resolution by rejecting it to let me knowIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company All orders placed over GameStop.com are subject to verification We can only recommend that you place an order is store with out Web Instore order program.If you have additional
questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. It appears that the error processing your order is still on goingIn an attempt to rectify this, I am now able to place an alternative order for the Neon blue and Neon red Joy-con SwitchThe one you ordered originally was the gray oneIf you’d like to, I can create an all new order for you for the other version of the switchWe are expecting those to ship by 4/12/Please let me know if you would like to change to the other SwitchDue to the shipping delays on the original Switch you ordered, I do not have an estimated time of arrivalSo your alternative order would include: -Nintendo Switch Neon Blue Neon Red Joy-con console -Legend of Zelda Breath of the Wild -Expansion Pass download -Snipperclips Downloadable Game -Shovel Knight: Treasure Trove download -Fast RMX downloadWe have been working diligently to correct this issue as quickly as possibleAlthough, if you do not wish to wait for the Gray console please let me know and I will create that different order for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have replaced this order it should arrive no later than Wednesday December If you have additional questions, I am here for you. *** *** * *** *** ***
*** * *** * *** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. I have sent you an email to the email address providedI was able to locate only that one account but will issue you a refund for those titlesPlease respond to that email so we may sort out your refund options.If you have additional questions, I am here for you*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: (I don't know how to respond without accepting or rejecting)I apologize, I didn't realize someone brought the package in, I did receive the Wii UI'm so sorry about that but thank you for the tracking information.As for the game, can you please send out the correct game? *** for XBox Is there any way you can have it delivered before Christmas?Thank you so much for your help
Regards,
*** ***

Good morning, ***I'm so sorry to hear that you're experiencing more difficulties when you try to use your gift certificateIf you do not mind me asking, what exact issues is the card giving you, and where have you attempted to redeem it? Please let me know at your earliest convenience so that I can continue assisting you.I greatly look forward to your response.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did offer a full cash refund after all of my trouble and after I filed this complaintI would like to note though I will not use this business again and it was a long road to this result
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the order in question shows it has not been cancelled and has attempted to charge the gift card the $dollarsWe are unable to see *** orders
however therefore would not be able to give insight on thatThere is only one gift card on this orderResearch on this gift card shows it has a pending authorization (pending charge) for a full $If you wish to cancel your order for PlayStation Store credit, you should be able to by visiting *** The order currently may not process as there are separate pending charges of $30, $33.11, $30, $These are usually tied to orders but may also be tied up in copious amounts of Balance Inquiries If you wish to cancel your order for the $PlayStation Network credit you are welcome to, if you are having trouble doing so please let us know and we can cancel this for you! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I received the email regarding the console I have no number to reach Microsoft so if you can please provide me with the number please that would be helpful and I will email back if I cant get any help with them because something has to done about this issue thank you much
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your orders and information; there is no block on your account at this time We do advise that some items have a limit of how many you can purchase.If you have
additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize once again for this poor experience in association with our company I am continuing the work on this case I show that you once again had an order cancelled, but the information you provided previously does not match the information on this cancelled order.Please provide all billing information you may possible use to place an order so we may thoroughly scan our verification servers.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** A decision was made to stand by *** decision to invite you back into the store for further assistancePlease bring your console back into the store in order to correct this matterYou will need to work with us in order to resolve this issueAny items promised will need to be
worked out in store at the time of exchangeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: When I contacted Gamestop customer service on 1/4/about my complaint it was told to me that my first complaint was still processing and that some form was not submittedThe man I talked to said that he will resubmit my form for my complaint and I have to wait until a district manager call meI have already been waiting two weeks, and I have been told I would get a call between to business days when I first made my complaintI have been lied to twice already.
Regards,
*** ***

Dear *** On behalf of Gamestop, we apologize for this poor experience in association with our company. Unfortunately, there is no record of you contacting our Customer Service team either via email or phoneHowever, I will be happy to process a full refund for
youThe UPS confirmed tracking notes delivery to "Front Desk", however our records indicate delivery to a private residencePlease allow - business days for your refund to be issued back to the payment method used on your order Please note your financial institution may require additional time for processing Thank You, *** **

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attention as there appears to be an error with our online order programI was able to see that the refund for the console and the warranty went
through and a discount provided for shippingMy concern is that I do not see the shipping refund postingI am pairing with another team for clarification on this order to ensure a fast resolution.If you would please allow me a few business days I should be able to reach out by next Monday at the latestI will get in contact with you either via email or phone number.Should you have any questions while I am attempting to get this cleared up, please feel free to call our corporate main line at ***You will need to dial to speak with an operator to get transferred to our corporate guest care line. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
reason I dont accept is because I should be able to place orders online without issuesi have been having issues with your company the past couple yrslast time I was told oh u can do it in a smaller amount it may not holdme as the customeri should be able to place an order without being told thaton top of that I try to use my paypal acct as well I get told oh get ahold of the finanicial place even with my visa card same thingit nutsme I dont have the time to go to the gamestop store all the timeclosest one is like minwith gas prices an everything an daughter grand mother just came home from the hospital and rehab from major surgeryi deffinately dont have the time to get to onewhich is why I did the order onlineonly thing I want is this to be taken care of so I can redo the order

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because: I would prefer the UPS label Thank you.Regards,*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: here are the other emails that I have had associated with GameStop, *** *** and lastly *** I appreciate you me apology but after so long having to deal with your company with no resolution has really tired me out and left a horrible taste in mouthBeing lied to, feeling like I had no power to fight you! For the money I spent with youVery disappointing.
Regards,
*** ***