Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company After further review of your GameInformer Subscription I found that you were compensated issues for a an address shipping issue in October of This does not lengthen the time of your PowerUP Subsrciption, your PowerUp card will need to be renewed.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'd be more than happy to assist you with that, however I was hoping to receive more information from youUnfortunately, the database that stores your account information from the
GameStop App has been out of service since July due to a company wide update and we do not have an ETA of when it will be backI am currently unable to review the account to locate all titles that you had purchased with us. Do you by chance remember the titles that you had on your GameStop App, or have any old confirmation e-mails from purchases you made through the App? Please let me know at your earliest convenience so that I can continue assisting you in issuing your refund. Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

We had submitted the gift card shortly after the complaint was closed out, but it appears that there were errors that led to it being cancelledI have re-processed the gift card under order #122158582, which should not have any hiccups and she can expect to see this arrive in her inbox within the next few hours If there is any way that this information can be relayed to the guest, it would be highly appreciatedPlease let me know if there is anything else I can assist with Best Regards, *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I was never sent a code on May and find it suspicious that they claim I was sent one the day before I filed my complaint with the Revdex.com and when I tried this code it was only for $500,and the code I was supposed to receive was for $million
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the frustration this experience has caused youThank you for bringing this to our attention, I have escalated it up to the appropriate teams to be further
reviewed and addressed. I would be more than happy to honor that $difference in the form of GameStop Store Credit, however I was curious to know which method you would preferTypically, we send them in the form of either a digital or physical gift cardDigital is e-mailed to you and can take up to hours, while physical is mailed to your preferred address and can take up to 7-business days for delivery.Please let me know which option works best for you, and I will be sure to get everything arranged.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear , On behalf of GameStop, we apologize for this poor experience in association with our company. A refund was processed for $back to the original form of paymentPlease allow 7-business days for the refund to post to your financial insitution.If you have additional questions, I
am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Half of my items are now not available online and games are Worms Battlegrounds Wii, New U Mind Body Yoga & Pilates Workout Wii, Yoga Wii, Get fit with Mel B Wii, Fit in Six Wii, Zumba Kids Wii, all are not available online anymore but in stores across the countryDon't know if coincidence or because of my order
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we sincerely apologize for this poor experience in association with our company.This could have been handled better, and I cannot apologize enough for the trouble and frustration this has caused youPlease know it was never in our intentions to put you in
this positionFrom what I'm able to determine, our website failed to update at the time you placed your order, and inventory had already been depleted, hence the backorder statusOur failure to accurately relay this to you has been addressed, as we absolutely never want to set expectations for our guests and I'm truly sorry this was the case for you. I was able to confirm that the order has in fact been cancelledNo authorizations or settlements will be placed on your PayPal account going forward, and no product will be shippedBecause of the trouble you've been put through, I was looking to either mail or e-mail you a GameStop gift certificate valued at $however I was wondering which option you would prefer to receive this asE-mail takes up to Hours to receive, while physical gift cards are mailed and can take 7-business days.Please let me know at your earliest convenience which option you would most prefer, and I will be more than happy to get everything arranged for you.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,
*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:this does nothing to compensate me for the timemy points were purgedWhen I went to get a $used game certificate my points were goneI’m happy to have them back but I shouldn’t have lost them anyways without any warning and I didn’t have them when I needed them!
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
Hello. Thank you for now trying to contact me. I'm sorry it took this method to connect, but thank you nonetheless.
I did also order Harry Potter and the Deathly Hallows Part 2, as well as the Guitar Hero game. Neither of those were the item in question. The only issue is that your employee ordered of the Harry Potter and the Half Blood Prince instead of Harry Potter and the Half Blood Prince and Harry Potter and the Order of the Phoenix. I would not have a need to order of the same game. That is the line item of this order I am asking for help with.
Thank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am extremely dissatisfied with the amount of time and effort I had to expend to get this issue resolved but, ultimately, it was resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution if it actually occurs satisfactory to meThis resolution was already promised without Revdex.com and had not taken placeI want to pass along to *** *** in the GameStop Dispute Resolution Department that our account should be able to place orders made by *** *** *** *** *** ***, or *** ***These are all adults or alternate names of people living at our house at *** *** ***They need to make a note of this so that we do not have our account blocked in the future for using "multiple names."
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your tracking information was not updated by USPS.We would like to consider this order lost in transitA refund of $was processed and will be issued to your
PowerUp Rewards credit cardPlease allow 7-business days for the credit to post in accordance with your financial institution. We thank you for bringing this to our attention and appreciate your patience.If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon, ***GameStop is the parent company of ** *** (formally *** ***) however there are only retail centers for ** *** in Canada and other countries internationallyThere are no longer retail locations associated with this company that go by the name of *** ***, only ** ***GameStop locations are currently available here in the U.Sand some internationally, and we do sell refurbished cell phones and cell phone accessories, however we do not have booths/kiosk locations within shopping centers, only retail storesI was able to find that a cell phone accessory company has adopted the name *** ***, and also has a website available: *** It does look like they sell the chargeable phone cases that you had purchased as wellI would highly recommend contacting them through the contact us portal to inquire on if the case you purchased came with a warranty or if they're able to repair it. I hope that I was able to help out in some wayIf you ever have any additional questions or concerns for anything related to GameStop, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: ***
I am rejecting this response because: It is unacceptableGamestop and gamestoprebates ARE affiliated and MUST honor their advertisementsGamestop should contact their affiliate ON MY BEHALF and demand that they satisfy this JOINT OBLIGATION
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Hello again, I understand that you guys have a policy but when that policy violotes my rights an American citizen, I believe something should be saidI don't think you guys understand what it means to be a private citizenThe reason for this complaint was not to get you guys to change policy but merely to add to your policySince there is no law set in place that requires me to have a state issued ID, I believe you guys are wrong asking me for one and denying me service until I show oneI clearly tried to find something else that would be sufficient but was deniedif this policy is set in stone, why was I told that I could get a picture of me with my birthdate on it and he would except that? Also, if this policy is set in stone, why was I allowed to purchase games, all of which are nc17, in the beginning without any ID? Was does your management feel they need to tell a paying customer they they don't care about their rightsIf this policy is set in stone, why was I not told about this when I purchased the first game and when I was "upsold" to get the rewards pro card? I think if an ID is required to make certain purchases, it should be made clear before you take money, otherwise you are doing nothing more than lieing to get moneyI think it's rather pathetic GameStop assumes that everyone is required carry what they want them to carryI think I've been pretty patient in dealing with this issue considering that I have dealt with immature management that has no knowledge of a person's rights as well as customer service agents lieing about the issue being resolvedNow, all I am asking is that you either add to your policy to include everyone or a refund back for my rewards card since I obviously cannot purchase from thereI would like my questions answered that pertain to me being able to purchase the first three times without having to have oneWhy was it OK then? This email was not intended to start any major issues but if you're telling me that the ESRB policy ranks over a persons rights then I have no problem explaining this further to any person, forum, media and\or social media, as well as filing a discrimination claimPlease don't take it as a threat or anything of that nature, I just believe that if you guys are going to continue to violate peoples rights, they have the right to knowJust because people comply and most have an ID, doesnt make it right but since its not required for me to have one, all I am asking is that you will accept other documents that show a persons ageThis is ridiculous, I could understand if a little kid walks in and tries to purchase an ncgame but the fact that you guys will let me purchase or 3(at least but no more than 3) times and then tell me I cannot purchase anything else without a contract with the state or my parents(if I knew anything about them, I'd probably go that route) is nothing more than ridiculousI don't want to keep repeating myself but I will ask again, will you add an addition to your policy to include everyone? Thank you, look forward to your reply