Gamestop, Inc.

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'd be more than happy to assist you with that, however I was hoping to receive more information from youUnfortunately, the database that stores your account information from the
GameStop App has been out of service since July due to a company wide update and we do not have an ETA of when it will be backI am currently unable to review the account to locate all titles that you had purchased with us. Do you by chance remember the titles that you had on your GameStop App, or have any old confirmation e-mails from purchases you made through the App? Please let me know at your earliest convenience so that I can continue assisting you in issuing your refund. Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Hello again, I understand that you guys have a policy but when that policy violotes my rights an American citizen, I believe something should be saidI don't think you guys understand what it means to be a private citizenThe reason for this complaint was not to get you guys to change policy but merely to add to your policySince there is no law set in place that requires me to have a state issued ID, I believe you guys are wrong asking me for one and denying me service until I show oneI clearly tried to find something else that would be sufficient but was deniedif this policy is set in stone, why was I told that I could get a picture of me with my birthdate on it and he would except that? Also, if this policy is set in stone, why was I allowed to purchase games, all of which are nc17, in the beginning without any ID? Was does your management feel they need to tell a paying customer they they don't care about their rightsIf this policy is set in stone, why was I not told about this when I purchased the first game and when I was "upsold" to get the rewards pro card? I think if an ID is required to make certain purchases, it should be made clear before you take money, otherwise you are doing nothing more than lieing to get moneyI think it's rather pathetic GameStop assumes that everyone is required carry what they want them to carryI think I've been pretty patient in dealing with this issue considering that I have dealt with immature management that has no knowledge of a person's rights as well as customer service agents lieing about the issue being resolvedNow, all I am asking is that you either add to your policy to include everyone or a refund back for my rewards card since I obviously cannot purchase from thereI would like my questions answered that pertain to me being able to purchase the first three times without having to have oneWhy was it OK then? This email was not intended to start any major issues but if you're telling me that the ESRB policy ranks over a persons rights then I have no problem explaining this further to any person, forum, media and\or social media, as well as filing a discrimination claimPlease don't take it as a threat or anything of that nature, I just believe that if you guys are going to continue to violate peoples rights, they have the right to knowJust because people comply and most have an ID, doesnt make it right but since its not required for me to have one, all I am asking is that you will accept other documents that show a persons ageThis is ridiculous, I could understand if a little kid walks in and tries to purchase an ncgame but the fact that you guys will let me purchase or 3(at least but no more than 3) times and then tell me I cannot purchase anything else without a contract with the state or my parents(if I knew anything about them, I'd probably go that route) is nothing more than ridiculousI don't want to keep repeating myself but I will ask again, will you add an addition to your policy to include everyone? Thank you, look forward to your reply

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We do not currently have an estimated time in which these items will be available on our website We can only advise that you continue to watch for them to once again be available.Please accept the following $promotional code for a future purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your tracking information was not updated by USPS.We would like to consider this order lost in transitA refund of $was processed and will be issued to your
PowerUp Rewards credit cardPlease allow 7-business days for the credit to post in accordance with your financial institution. We thank you for bringing this to our attention and appreciate your patience.If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the frustration this experience has caused youThank you for bringing this to our attention, I have escalated it up to the appropriate teams to be further
reviewed and addressed. I would be more than happy to honor that $difference in the form of GameStop Store Credit, however I was curious to know which method you would preferTypically, we send them in the form of either a digital or physical gift cardDigital is e-mailed to you and can take up to hours, while physical is mailed to your preferred address and can take up to 7-business days for delivery.Please let me know which option works best for you, and I will be sure to get everything arranged.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: It is unacceptableGamestop and gamestoprebates ARE affiliated and MUST honor their advertisementsGamestop should contact their affiliate ON MY BEHALF and demand that they satisfy this JOINT OBLIGATION
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:this does nothing to compensate me for the timemy points were purgedWhen I went to get a $used game certificate my points were goneI’m happy to have them back but I shouldn’t have lost them anyways without any warning and I didn’t have them when I needed them!
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this order was cancelled during the processing periodI have paired with the appropriate team to ensure that your future orders do not get cancelledWe should be able
to place an order for you over the phone as the item is not available on our websiteIf you would please reach out to me directly, I can place a new order over the phoneWe will need a valid credit card or GameStop gift card in order to place the orderIf you would please call me as soon as you can to ensure that I can hold onto one for you! *** ext *** I am in office this Monday- Thursday 8am-5pm central standard timeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we sincerely apologize for this poor experience in association with our company.This could have been handled better, and I cannot apologize enough for the trouble and frustration this has caused youPlease know it was never in our intentions to put you in
this positionFrom what I'm able to determine, our website failed to update at the time you placed your order, and inventory had already been depleted, hence the backorder statusOur failure to accurately relay this to you has been addressed, as we absolutely never want to set expectations for our guests and I'm truly sorry this was the case for you. I was able to confirm that the order has in fact been cancelledNo authorizations or settlements will be placed on your PayPal account going forward, and no product will be shippedBecause of the trouble you've been put through, I was looking to either mail or e-mail you a GameStop gift certificate valued at $however I was wondering which option you would prefer to receive this asE-mail takes up to Hours to receive, while physical gift cards are mailed and can take 7-business days.Please let me know at your earliest convenience which option you would most prefer, and I will be more than happy to get everything arranged for you.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,
*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution if it actually occurs satisfactory to meThis resolution was already promised without Revdex.com and had not taken placeI want to pass along to *** *** in the GameStop Dispute Resolution Department that our account should be able to place orders made by *** *** *** *** *** ***, or *** ***These are all adults or alternate names of people living at our house at *** *** ***They need to make a note of this so that we do not have our account blocked in the future for using "multiple names."
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.transaction date that the giftcard was used fraudulently: 6/5/at around 6:pm PSTgiftcard number: ***transaction details: giftcard was purchased from a GameStop in Pennsylvania a few months agoOn 6/5/the gift card was used fraudulently in long beach California at a GameStopThe remaining balance of $was used during this transactionThe store admitted they knew that gift cards being used fraudulently was an issue in their area but said that it was not gamestop's faultThe have video footage of the transaction being made with the fraudulent gift cardsI still have the original giftcard in my possession so somehow the giftcard was remade and able to be used in the store in long beach with my balance.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. *** *** * *** ***
*** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I was never sent a code on May and find it suspicious that they claim I was sent one the day before I filed my complaint with the Revdex.com and when I tried this code it was only for $500,and the code I was supposed to receive was for $million
Regards,
*** ***

Dear , On behalf of GameStop, we apologize for this poor experience in association with our company. A refund was processed for $back to the original form of paymentPlease allow 7-business days for the refund to post to your financial insitution.If you have additional questions, I
am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We had submitted the gift card shortly after the complaint was closed out, but it appears that there were errors that led to it being cancelledI have re-processed the gift card under order #122158582, which should not have any hiccups and she can expect to see this arrive in her inbox within the next few hours If there is any way that this information can be relayed to the guest, it would be highly appreciatedPlease let me know if there is anything else I can assist with Best Regards, *** **

Good morning, ***I'm really sorry for the delay on our team processing the refund for youAs much as I wish to provide a reason as to why there was a delay, I unfortunately do not have one at this time due to a lack of documentation from our previous representativesThis is the first time this
issue has been brought to my attention, and I assure you that I have passed the feedback over to the appropriate parties to be further addressed as I understand this could have gone significantly better for you and we failedPlease know that it was never in our intentions to put you in this sort of position or cause such a high amount of stress and frustration for you. Again, if it has been past business days and your financial institution still has not posted the refund to your account, please let me know at your earliest convenience so that I may continue assisting youAt this time, I will assume ownership of this case until it is fully resolved. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters