Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
On July 15th I did receive one refund of $however it is now the 20th and I have yet to see the second charge being refunded and my bank does not see a second pendingPlease assist with getting the second charge of $refunded as well.
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry that this is the impression we've given you- please know that's not our standards as a company and I apologize for the frustration and stress we have caused youI show
that this was an order for a digital version of Age of Empires II HD for PCDid you not receive your code for this order, or were there difficulties redeeming the code? Please let me know at your earliest convenience- I'd be more than happy to resolve this for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I thank you for providing the order number as I was able to investigate and uncover what happenedIt appears that the order attempted to process the gift cards twice, eachThis
caused a “hold” on the funds making our online order program think there wasn’t any money on the gift cards Not to worry! I was able to see that the issue was cleared first thing this morning and we now have a tentative tracking number for youYou should receive your official tracking number via email in the next few hoursAny additional pending charges should be cleared up within the next few days but if they haven’t then please let me know by rejecting this resolution For your records, your tracking number should be *** Please allow some time before the tracking number will be updated with UPSYou might not see movement on the order for a full hours but your order appears to have finally shipped out! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***We do apologize for the inconvenience this issue has caused.However this policy is being held by our Loss Prevention Department There are no changes that can be made to your billing information You can try to place orders for items that are for smaller amounts, but we
cannot guarantee that you order will go through.This is our company policy that each order is subject to Order Verification via our Loss Prevention Department, their decisions are final.If you have additional questions, we are here for you You can respond to this email, or if you prefer to speak to someone directly

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I am sorry to hear you’ve been having such a hard time trying to get your gamesI was happy to hear that you were able to receive the rest of your order and I noticed that the two
games in question do say returned to senderI had tried to reach out via telephone to discuss the situation with you but unfortunately reached a voicemailI have called the store from where the order was originally placed and they have a copy of both games for youWhat we would like to do is invite you into that store at your earliest convenience with your I.Dand order number *** and we will be able to provide you with the two missing gamesThe store will need to call their Store Dedicated Hotline in order to get the help they will needIf you would like to call me to discuss tis further feel free to reach out at *** ext ***The store location will be *** *** *** *** ** ***
*** If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:Shortly after submitting my issue to the Revdex.com, I ended up speaking with *** in the Escalations Department, by calling the GameStop Corporate number at *** *** offered to credit me for the shipping costs, as it was determined that the package had actually NOT been provided to UPS, even though the tracking information stated that it would be delivered on Friday December 30, 2016.She spoke with, I assume, someone at UPS, and after a lengthy hold on the phone, agreed to credit the shipping costsAdditionally I also received a phone call at 3:PM MST on December 30, from (*** *o follow up on the issue with me, as I had also sent an email to ** *** ***, CEO of GameStop, as well as *** *** CFO of GameStopI did not catch his name, as I was driving, and ambient noise prohibited me from hearing him clearlyHe offered to not only credit back the cost of shipping, but also the cost of the "Playing With Power: Nintendo NES Classics" book/manual that was bundled with the item.He stated that he would process the refund for the shipping as well as the "Playing With Power: Nintendo NES Classics" book/manual immediately, and advised if I had any further issues to reach out to himOddly he did not provide a call back number, however I can only assume that it was believed that my caller ID had captured his number, and that would be the number I would need to utilize should I need to reach him.With that said -- I need to verify if in fact I am going to be credited for the shipping, and the "Playing With Power: Nintendo NES Classics" as was promised to me already
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the issue pertaining to your order was correct at the store level on 5/22/It is unclear why the gift card failed on your order but rest assured that we are
researching this on your behalfWe are very pleased to see that this issue is now resolvedWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** We apologize for the confusion, without proper information based off of the transaction we wouldn't be able to take the matter to the store levelIf you would please dispute the charge with your financial institution we would be able to look further into the issueShould you require police involvement you will need to contact the authorities in order to interview the store and its associatesWe are unsure at this time if an I.Dwas or was not checked without proper information. We apologize for the hard time you had trying to get in contact with someone who would be able to help, due to the holiday season the customer service line and our email queues have been at an all time high.Should you have any other questions about the process, please reach out to our corporate line and dial for an operatorDialing will route your call to our off shore call centers.GameStop Corporate line: *** We can be reached Monday through Saturday 8am-10pm and Sunday 8am-7pm. *** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Date of the Incident: Nov 22nd at 11:pm est.Store Location: *** *** *** *** *** *** ** ***Phone Number Called: ***I want others to know so they don't have the same experienceIt's difficult for me to understand why such a small request would be rejectedIt is request like these that separate brick and more from online shoppingIn this case it is what drove me to online shoppingI decided to buy the game used off Amazon for a cheaper priceI don't plan on going back to gamestopWhy should I drive to you if you don't even understand how to provide the single service keeping brick and morter stores around
Regards,
*** ***

Complaint: ***
I am rejecting this response because: You did not acknowledge that the assistant store manager ran this card multiple times without even questioning it this is with incorrect pins from.my debit cardI have taken all the proper steps related to my fraud that was not my complaint but thank you for your suggestionThe fact the your store manager stated well she assumed they were your kidsthey do not know methese were multiple transaction attempts for hundreds of dollarsThat is *** you say the card companies to not require the ID requsst but you woukd if it eas not signed my cards are signed see IDThis is frustrating I feel like it is very negligent and I am sure if you were in the same boat you would feel the sameI think the verbige and suggestions of assumption from the staff is not tolerableIf they assume with my stolen cards how many others have they had as wellI think something shoild have triggered that it was questionableIs there a policy that once the transaction is denied times by incorrect pin you run it as credit? Or a policy where once it' ran so many times incorrect you deny services?Regards,
*** ***

Dear ***, Our records reflect that a notice to remove the authorizations has already been sent to your bankUnfortunately, we do not have the ability to resend order confirmations containing payment historyIf you have additional questions, I am here
for you

Complaint: ***
I am rejecting this response because: Its true my initial payment failed but I received no email stating thus, in fact I received no email updates from you at allIm also annoyed that after numerous attempts to rectify the problem by using your so called customer support, the only way I could get your attention is thru the Revdex.comI consider this matter closed, I do not wish to wait for an order I should have received a week agoI hope you can change the way your company treats it customers in the future, buy I for one, will never be one again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Unsatisfactory guest relations, no remorse for continually providing sub standard service, wasting my time by waiting for in store preorders only to have servers crash and website to go down on more than one occasionNo other help or compensation provided for the above mentioned
Regards,
*** ***

Good morning, ***As I've stated in my last response to you, GameStop will not be able to provide a refund for your order at this time, as we are not responsible for any lost or stolen product once it's been provided to courier servicesPrevious exceptions on this policy have been made for you, however we will not be able to offer that to you once moreWe ultimately recommend contacting UPS to file a claim, and contacting your financial institution to dispute the chargesShould your financial institution need any details regarding this transaction, GameStop will be more than happy to provide them with that information.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thanks Revdex.com appreciate it
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this gift card was not purchased from a GameStop store or online at our website You will need to contact the company that you purchased these gift cards from.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:I had multiple orders cancelled as the complaint lays out if you bothered to read itThey weren't all cancelled because of bad pin numbersIf you get the pin number wrong it tells you it is invalid when you enter itWhatever the issue is, it isn't pin numbers
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. A refund has been processed in the amount of $This amount will be refunded back to the payment method used on your orderPlease allow - business days for processing and receipt
If you have additional questions, I am here for you *** *** * *** *** *** *** * *** * *** ***

Dear *** We sincerely apologize for the concerns and issues we have caused youThe release date on collectible items are not fully guaranteed since we rely on the manufacturers to provide the items to GameStopUnfortunately, the POP! figures release dates are a shipping date and not a guaranteed release dateThis sometimes causes stores to receive items before other storesThis inconsistency also brought about the decision to discontinue pre-orders for the POP! figuresShould you require a refund for your reservations, please return to the store at which you first placed the pre-order to cancel them and collect your funds In regards to the new items being received in less than new condition, this would need to be addressed by the store and district leader of the storeI believe they have spoken with you about these issues and should be able to continue to get them addressed *** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***