Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Her reply completely condtradicts what I was told by the lady that *** *** (CFO) assistant had look into this *** at GameStop *** advised me that Gamestop had in fact declined the charge because the billing and shipping address were different and there was no history of prior orders by us Intestingly we added up over $of purchases by us from GameStop in stores over the previous six months When a business has to assign an individual whose sole purpose and designation is to field Revdex.com complaints, that pretty much sums it up for the business Our past records support that we have a history of spending approximately $10K a year with this merchant At all costs, I will avoid ever giving GameStop my business ever again
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location:If you have additional questions, I am here for you. ***
*** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are working with PayPal on this issue to have your account credited There was a communication error between our Order Server and PayPal.Please accept the following $promotional
code for a future purchase on GameStop.com:***
Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** Due to the information located while investigating this issue we have decided to no longer appease you for the concerns you are experiencingWe have reviewed both the information that you have provided and our own records in office We show that you have been compensated for issues that you have sent to us. At this time we will not be able to offer further compensation for your orders*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I appreciate the call and email response through Revdex.comYour response has been the most pro-active and on-point response I've received from GamestopAt this point if the points or gift card could be sent to me and my Gamestop account either deleted or swapped out with dummy data as you recommended in the voicemail.
Regards,
*** ***

Dear Ms *** We sincerely apologize for the inconvenience and confusion this entire ordeal has causedIt seems the way the order was charged was not typical of our orders simply because the items you purchased had to be shipped from different warehousesThe initial $that you
saw on your account was a verification that the funds were going to be available and this verification hold is removed when the items go to ship and the final charge takes placeGameStop does not complete charges to a customer’s account until the items for the order are shipping Unfortunately because your items were being sent from multiple warehouses this caused the confusion that took placeOur system completed another verification hold for the whole amount because some of the items were attempting to ship before the othersThat is why you were first charged the $followed by the remaining $When our system determined the full charge of $completed the second verification hold was removedFor a period of time your account seemed to be double charged but the secondary transaction was just the hold that would eventually be removed Once again, we apologize for the trouble this may have causedIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, I apologize for the confusion The District Leader of this store will be contacting you shortly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to replace this order, but we will need to take your information over the phone to process this request I have left a voice mail at the phone number you provided, please
contact me back so I can process this order.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** *** *** * *** * *** ***

Good morning, ***I'm truly sorry, however at this time GameStop does not have any inventory of this product for me to do either of those, otherwise I would have happily done so when we initially received your complaint. As I mentioned previously, since we're anticipating a restock, we highly recommend signing up for the First to Know List for the SNES Classic so that you can receive updates on when the product is next available for purchase. You can find more information on this list by visiting: ***If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Still don't have my refund I can't help you are having issues working with Paypal Seems like something that is able to be resolved on your end If you have to issue a check to resolve the issue I have no problem with that and will end the dispute once the check has cleared I do not want a gift card as this experience has completely turned me off to doing business with Gamestop in the future.Regards,***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company Here are the PreOrder bonus codes for this game:Iron Gjallarhorn: ***Iron Gjallarwing Sparrow : ***If you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Gift cards are transferable entities, if someone trades with Gamestop and gets a gift card it does not mean that he has forever wagered his/her soul to Gamestop and must use itHe/She is able to sell the gift card and I purchased one such gift cardIts not a credit card or a debit card.I will be complaining to WA state AGThis seems like unfair trade practices
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As directed, the time limit for this has passed already and I have not yet received contactI was originally intending on holding off until the 6th as a way to give the District manager an opportunity for a last minute contact, however, my patience has already been worn thin since it has been a month since this entire issue started and I have lost all patience in dealing with Gamestop's customer service and managementBy no means should I need to wait nearly an entire month for an issue that should easily be resolved in under minutesThere should be no valid excuse for him not having reached me, since my contact information has been submitted regarding this exact issue several times by this point as well
Regards,
*** ***

Dear *** ***You can dispute the charges of the gift card purchases with your bankAt this time we are unable to provide a refund for this purchaseIf you have additional questions, I am here for you.*** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow business days for this gift card to arrive in the mail.If you have additional questions, I am here for you. *** * ***
*** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to get this issue addressed as soon as possibleWould you please respond by rejecting this resolution with the following information:Transaction Date:Transaction
Information:Store Location: If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
There was nothing wrong with my billing addressThe "billing issue" is a cover for an online banI already reported and got my ban overturned (which I'm grateful for since those are near impossible to overturn)See my other Revdex.com complaint for details, but I was not at faultThere was clearly a mistake on Gamestop's behalfI would expect the would offer some compensation like making an exception to reinstate the order (or at least part of it).On a related note, I spoke with an in store representative who looked at my account an immediately knew why it was flaggedApparently it shows that I have a yearly savings of +$from discounts on purchasesThis is a clear error. That $is a lifetime savingsI haven't even made close to $in purchases from Gamestop in the past yearsThe employee explained that accounts rarely get that high in a single year unless customers are running some scam (usually involving cycling through gift cards to build up points - didn't quite follow the explanation)He said my account probably was flagged because of thatHe also explained that when accounts get flagged and blocked from online ordering the customer receives "billing error" messagesHe also said he couldn't discuss this in more detail (as in he probably revealed more than he was allowed to say even in the brief information he gave me), and that I should call someone at GamestopI've tried that, but the phone reps know nothing and say it's a billing issue (even though I've tried different credit cards and verified my credit card institutions did not block any purchase attempts)This whole blocking customers is very dishonestI get that GS wants to block people who are trying to scam them, but clearly I was not one of them and there were no options for me to get this addressed by GS directlyI had to go through Revdex.comI'm happy I'm no longer blocked, but it's a seriously sy way to treat your customer and all I got in return for cancelled orders was a weak / indirect apology and no attempt to compensate