Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Earlier today I submitted a complaint (Claim #***) with the Revdex.com regarding an online purchase with GameStop Inc, and it has just been resolvedGameStop sent me a code as requested in my "Desired Settlement" section of the original complaint.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: as far as what I understand, reading your rules/terms for this sweepstakesIt states that winners would be re directed from the site to fill out a form to claim the prize which should of happened after winning the game.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although I don't agree with the timeframe and having to reach out to the BBC to get this matter resolved, I did get said gift card in store today
Regards,
*** ***

Hello ***, I understand your concerns, however we have attempted to process the refund back to the payment method associated with your PayPal account and it has been unsuccessfulWe will be happy to send you a GameStop gift card for the remaining amountYou may take this gift card to any GameStop store location and have it cashed outOtherwise, we will be happy to send you a corporate check for the remaining refundPlease let us know which option you preferHave a wonderful day!

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company There are several specifics that go into the trade price of an item If the item has cosmetic damage, if the system is still working properly and the age of the system We
are unable to guarantee a greater amount for a traded item. If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Too lateI already accepted the package and returned it to a gamestop storeBut I will never shop at your company againIt's the principle of the matter, that my debit card was held hostage DAYS BEFORE THE GAME CAME OUTBefore it even shippedAnd I was unable to cancel, even after calling customer support.I have cancelled orders at Amazon.com HOURS BEFORE IT SHIPPED with zero issuesYour company needs to step it's game upThis is below par, and there's literally no reason to use you over amazon when you treat your customers like walking atms

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We will look into the issue for you in attempts to locate this premiumWe will reach out via telephone if the premium can be located and shipped successfullyA refund for shipping was
credited back to you for the $on 11/23/ Please allow 7-business days for the refund to post to your account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.My order was placed on December 3rd I didn't receive the entire 16% discount - only 9% My original request to them on December 3rd was for the remaining discount I didn't receive After several attempts to reach them, I finally got a response on December 9th, that I would received a refund of $ I was asked to reply as to how I wanted the payment (original payment method, gift card) I replied to applied to the original payment method and got no response from them I follow several times and finally got a response that I need to call for "security reasons" which I did and was put on hold for minutes before the phone got disconnected I tried again with the email and got no response I finally got another response on December 16th (the day after I put in the complaint) They said they were giving me a coupon for my inconvenience, but still nothing about the refund I replied back that I didn't want the coupon, only the refund I was promised on December 9th I got no response Just to Note, I read through several of the complaints on the Revdex.com site and some say the coupons don't work Plus, it was for online only which I would then I have to pay shipping I just want what I was promised on December 9th or at the very least the remaining discount that I didn't receive I won't be doing business with this company again They don't care about their customers It's apparent in the number of Revdex.com complaints filed just this month Any other company would have resolved this on December 3rd especially since $is such a little value to them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will take the $gift card by email ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
As stated I have already called the branch that I set as my pickup location and described my issue and requested cancellation I was informed that they could only cancel pre orders that were initiated IN STORE regardless of pickup site and directed me to call in I will not call them again If they are unaware of your company policies then someone needs to reach out them them and address it If they are able to cancel it as you say then someone outside should be able to as well and I would like it canceled.thank you

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that the coupons never showed in your active offers on your PowerUp rewards accountI did see that the buy Get Free coupon did populate! I was able to
locate a very small amount of back up codesTwo of them were already expired and cannot be regeneratedPlease take the following coupons to your local GameStop store to be used before the start of 4/29/PowerUp Rewards Pro members Save $on Nioh 4/16/17-4/29/- *** PowerUp Rewards Pro members Save $off Turtle Beach Stealth 500P Headset Recertified 4/16/17-4/29/- *** If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Our GameStop brand gift cards will become deactivated after years of no activityWe would not deplete the funds at allSince the card seems to be deactivated, we would like to
invite you to your local GameStop store with the card in order for the associate to call their store dedicated hotline for assistanceOnce they get in contact with their store support line we should be able to locate the card and transfer the funds to an active card for youYou may need to bring a valid form of I.Dfor verification purposesIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***Defective trades do not disqualify a promotion from being appliedThe statement "Trades must be in full working condition to receive full valueDefective items may be eligible for trade at a lesser value." in the terms and conditions is only stating that if the product you are trading in is defective, a refurbishment fee will be applied which will decrease the value of the product you are trading in, but it does not negate the promotion from being applied. For this promotion, it's 20% being applied overall for all guests, however if you're a PowerUp Rewards Pro member, you get the additional 10% on your trades allowing a total 30% to be applied, not 40%If it were for 40%, the promotion would instead state "Get up to 40%". I still would be more than happy to issue you the gift certificate I offered in my last response for our error in failing to inform and potentially correct the issue in store, however I am unable to provide a corporate check because this is not an expense owed.If you have any further questions, please do not hesitate to let me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company As this order was already returned to the store I am unable to further refund this order.Please accept the following $promotional code for a future purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I've uploaded a copy of my receiptI've already been to the store to try to return it, so I won't be doing that againI'll gladly ship the product back, if I'm provided a pre-paid shipping label and I'll take a check from the corporate office in lieu of having the funds returned to my debit card
***
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are so sorry to hear that you have been having issues trying to get your replacementIt is most unfortunate that your order was lost in transit by the postal serviceA replacement
order *** was created and will ship via overnight shipping through UPSPlease allow one business day for processing and one business day for shippingSince majority of the order was paid for with a GameStop gift card, we have issued you a digital gift card (order number ***) for shipping charges plus a little extra as a courtesy for the hassle you have gone through totaling up to $Please keep an eye out for an email with your new digital gift card number and pin to be used at any local GameStop store or on GameStop.comIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, ***I'm really sorry, however I'm unable to locate a *** order with the information you've provided in this complaintI'd be more than happy to help you get this resolved, however I need more information such as an order confirmation number, the e-mail address you may have used, or possibly a phone numberGameStop does not settle on orders until they've officially been shipped, however if you're showing a pending authorization on your bank statement, we are able to dispute those authorizations with your financial institution if you no longer wish to keep your order.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for our lack of assistance and failure to provide you the promotional codeThere were several reported issues involving this promotion that we were able to rectify,
however I understand your case has yet to be resolvedUnfortunately, we did not receive a back up supply of codes for this promotion, so I am unable to issue a new code at this timeInstead, I have processed a full refund of your order back to your original mode of payment, so that if you would like, you can purchase a download code from the GameStop website or through another partyDepending on your financial institution, it may take them anywhere between 3-business days to accept and post this balanceI would like to advise that if it's been past the provided time frame and you still have yet to see this balance post, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide pictures of this damaged statue and the box it was shipped in so we can determine how to fix this issue with the damaged items.Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You have been issued a refund for this order that you state was fraudulently made Please allow three to five business days for this to reflect in your account.If you have additional
questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***