Gamestop, Inc.

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the trouble and frustration we have caused you, and for our failure to fulfill your orderPlease know that it was never in our intentions to put you in
this sort of position.I have passed feedback along to the appropriate teams regarding notifications being sent to our guest regarding order statuses and changesAs a company, we strive to make shopping with us as pleasant as possible with our guests in every aspect, and feedback like this helps us recognize areas that need improvement. While the order was unfortunately cancelled due to availability, no charges or settlements will be made to your payment methodSince we currently have no inventory of this item in our warehouse, I am unable to deliver the product to you at this timeWith that in mind though, I will be more than happy to still honor the sales price for you when this item becomes next availableI have processed a GameStop digital gift certificate valued at $under order #You can expect to see this arrive within hoursIf it has been past the provided time frame and this certificate still has not arrived, please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company As this order was already returned to the store I am unable to further refund this order.Please accept the following $promotional code for a future purchase on GameStop.com:***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.As stated before they have it signed by meHow could it have been signed by me when I was at workFurther more I have an email from gamestop stating they would issue me a replacement This is terrible customer serviceI will never do any type of business with gamestop anymoreI do not accept their response This is completely unacceptable I will be sure to let all friends and family know about this poor service and how gamestop cheated me out of almost $300.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for the working product keyI can finally play the game!
Regards,
*** * ***

Complaint: ***
I am rejecting this response because: I want to be able to purchase from the web siteThere was no reason to reject my HTC Vive order in the first placeI have plenty of money.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that the coupons never showed in your active offers on your PowerUp rewards accountI did see that the buy Get Free coupon did populate! I was able to
locate a very small amount of back up codesTwo of them were already expired and cannot be regeneratedPlease take the following coupons to your local GameStop store to be used before the start of 4/29/PowerUp Rewards Pro members Save $on Nioh 4/16/17-4/29/- *** PowerUp Rewards Pro members Save $off Turtle Beach Stealth 500P Headset Recertified 4/16/17-4/29/- *** If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Our GameStop brand gift cards will become deactivated after years of no activityWe would not deplete the funds at allSince the card seems to be deactivated, we would like to
invite you to your local GameStop store with the card in order for the associate to call their store dedicated hotline for assistanceOnce they get in contact with their store support line we should be able to locate the card and transfer the funds to an active card for youYou may need to bring a valid form of I.Dfor verification purposesIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide pictures of this damaged statue and the box it was shipped in so we can determine how to fix this issue with the damaged items.Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I've uploaded a copy of my receiptI've already been to the store to try to return it, so I won't be doing that againI'll gladly ship the product back, if I'm provided a pre-paid shipping label and I'll take a check from the corporate office in lieu of having the funds returned to my debit card
***
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for our lack of assistance and failure to provide you the promotional codeThere were several reported issues involving this promotion that we were able to rectify,
however I understand your case has yet to be resolvedUnfortunately, we did not receive a back up supply of codes for this promotion, so I am unable to issue a new code at this timeInstead, I have processed a full refund of your order back to your original mode of payment, so that if you would like, you can purchase a download code from the GameStop website or through another partyDepending on your financial institution, it may take them anywhere between 3-business days to accept and post this balanceI would like to advise that if it's been past the provided time frame and you still have yet to see this balance post, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Hello ***, I understand your concerns, however we have attempted to process the refund back to the payment method associated with your PayPal account and it has been unsuccessfulWe will be happy to send you a GameStop gift card for the remaining amountYou may take this gift card to any GameStop store location and have it cashed outOtherwise, we will be happy to send you a corporate check for the remaining refundPlease let us know which option you preferHave a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt actually isn't to my liking but I don't seem to have any other option at this point
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company There are several specifics that go into the trade price of an item If the item has cosmetic damage, if the system is still working properly and the age of the system We
are unable to guarantee a greater amount for a traded item. If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although I don't agree with the timeframe and having to reach out to the BBC to get this matter resolved, I did get said gift card in store today
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will take the $gift card by email ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
As stated I have already called the branch that I set as my pickup location and described my issue and requested cancellation I was informed that they could only cancel pre orders that were initiated IN STORE regardless of pickup site and directed me to call in I will not call them again If they are unaware of your company policies then someone needs to reach out them them and address it If they are able to cancel it as you say then someone outside should be able to as well and I would like it canceled.thank you

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You have been issued a refund for this order that you state was fraudulently made Please allow three to five business days for this to reflect in your account.If you have additional
questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good afternoon, ***I'm really sorry, however I'm unable to locate a *** order with the information you've provided in this complaintI'd be more than happy to help you get this resolved, however I need more information such as an order confirmation number, the e-mail address you may have used, or possibly a phone numberGameStop does not settle on orders until they've officially been shipped, however if you're showing a pending authorization on your bank statement, we are able to dispute those authorizations with your financial institution if you no longer wish to keep your order.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: as far as what I understand, reading your rules/terms for this sweepstakesIt states that winners would be re directed from the site to fill out a form to claim the prize which should of happened after winning the game.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We will look into the issue for you in attempts to locate this premiumWe will reach out via telephone if the premium can be located and shipped successfullyA refund for shipping was
credited back to you for the $on 11/23/ Please allow 7-business days for the refund to post to your account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters