Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. GameStop has made contact with us and agreed to refund the full amount of the warranty.I thank you for your help in settling this matter. It was greatly appreciated
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I want to be able to purchase from the web siteThere was no reason to reject my HTC Vive order in the first placeI have plenty of money.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for the working product keyI can finally play the game!
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.As stated before they have it signed by meHow could it have been signed by me when I was at workFurther more I have an email from gamestop stating they would issue me a replacement This is terrible customer serviceI will never do any type of business with gamestop anymoreI do not accept their response This is completely unacceptable I will be sure to let all friends and family know about this poor service and how gamestop cheated me out of almost $300.
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the trouble and frustration we have caused you, and for our failure to fulfill your orderPlease know that it was never in our intentions to put you in
this sort of position.I have passed feedback along to the appropriate teams regarding notifications being sent to our guest regarding order statuses and changesAs a company, we strive to make shopping with us as pleasant as possible with our guests in every aspect, and feedback like this helps us recognize areas that need improvement. While the order was unfortunately cancelled due to availability, no charges or settlements will be made to your payment methodSince we currently have no inventory of this item in our warehouse, I am unable to deliver the product to you at this timeWith that in mind though, I will be more than happy to still honor the sales price for you when this item becomes next availableI have processed a GameStop digital gift certificate valued at $under order #You can expect to see this arrive within hoursIf it has been past the provided time frame and this certificate still has not arrived, please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt actually isn't to my liking but I don't seem to have any other option at this point
Regards,
*** ***

Hey ***I'm truly sorry to hear about thisI have processed another refund of $to go back to your *** that was used to fund Order *** Normally, these post in 3-business days, but on average for most banks it can still take between 3-business daysIf you experience the same issue, please continue to contact me so that we can explore other options to ensure this balance is received.If you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You were refunded the shipping for this order on Jan I have refunded an additional $for the inconvenience and price of the AV cable Please allow to business days
for this to reflect in your account.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that the package was lost in transitUSPS sometimes will not update their tracking information but we would like to consider this order lost in
transitAs an apology for never receiving a response or a resolution, I have refunded the total order and sent you a replacement on overnight shippingIf you would please allow one business day for processing and one business day for shipping, you should receive this order shortly. We thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. The bundles that GameStop has made available online were intended to make the Switch and its accessories a 'one stop shop' for the items most desired by our guestsThe bundles were put
together in agreement with Nintendo to add an extra sense of ease to our guests shopping experienceThe extra trade credit in question was intended as a way to help our guests get the best value for their purchaseThis promotion is going on until March 19thOur stores will be informed of a time when they may allow a very small amount of guests reserve the single Switch console in-store with a $depositWe are unsure as to when they will be notified of this opportunity but we encourage you to follow up with your home store to see when they might be able to do thisYou should be able to work directly with them to see if there may be anything they can do to hep with the Trade bonus that we were offeringPlease be advised that the decision to increase trade credit will ultimately fall to the store associate and hold the right to refuse service. We would very much like to see you get a reservation for the single console so please reach out to the store, and perhaps often, to try and secure one as this will be first come first serve and very limited! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is regretful that the console you received was defective and even more unfortunate that you did not receive the attention required for a situation like thisWe are pleased to see that
you were ale to exchange the defective gameFor you hassle and frustrations with this issue, I have issued a refund for the price you paid for the console PLUS an additional $on top of thatThis would be a $refund back to your original form of payment. If you would please allow 7-business days for the credit to post in accordance with your financial institution. We thank you for bringing this to out attention and appreciate your patience in allowing us to resolve this situation for you. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly.It is unfortunate that you experienced a negative
level of service from our companyYou should have received a call back when the lines were dropped during your calls to our service lineWe will be looking into the calls you had for further reviewThe information the agents were telling you was correct about being able to receive help at the store for an online order, we have notified the district manager to ensure proper information is known to all associatesIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have processed a full refund for this order, this should reflect in your account within to business days The full amount for the order was $117.68.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the frustration this has caused youPlease know that it was never in our intentions to put you in this position. I have notified the appropriate departments
regarding the issues you experienced with receiving defective downloadable content, so that it can be further reviewed and resolved for any future orders guest may place for that itemSince replacing the code once more is a less ideal option, I'd be more than happy to process your request for a full refund as a one-time courtesy. A refund for the order total ($20.79) has been processed back to your original payment methodDepending on your financial institution it can take them anywhere between 3-business days to accept and process that balance back to your accountI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, please contact me so that I can coordinate with the financial institution to ensure the funds are received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***, Unfortunately, we are unable to provide any additional appeasements for this issueEmail notifications are promptly sent to customers when there are issues with payment and provide a reasonable time frame for customer response and correctionOrders are automatically canceled if we are unable to successfully process paymentIf you have additional questions, I am here
for you. *** *** * *** *** *** *** * *** ***

Complaint: ***
I am rejecting this response because:
Its almost as though my original complaint was not even readI am not complaining about the limited supply or pre-orders running outI am complaining about the fact that I was even notified of the pre orderAgain what is the point of having a notification system if it does not notify anyone? I was not even given an opportunity to try and get a pre order because I wasn't notified of the pre order taking placeThis is a dishonest way of conducting businessEspecially when you consider that the pre-order launched at midnight on a weekday with no noticeThe only people who were able to get pre orders were the lucky few that just so happen to be going into a gamestop the next morning and the people who create programs that monitor sites like Game stop and ***They then buy as many as possible with no intention of keeping theses items, only to resale them underground market for and times the retail amountI can see no reasonable reason why Game stop and Nintendo would want scalpers to purchase these over actual customers that will actually play the game systemsI am also a high school technology teacherI take retro systems and new systems in weekly for my high school students to playI actually promote the product and if anything should be appreciated not treated badlyThis is the second item in a row that Nintendo and Game stop have failed to notify their customers who sign up for pre order alertsI believ this falls under the *** unfair or deceptive acts or practices law
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meA final call made on the 13th (after the posting of this complaint) resolved my issueDuring the call I received my tracking info and was told that it was being overnighted to meOn July 14th, I received the items in two separate deliveries from UPSThank you for resolving my issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The redemption codes for Dawn of Discovery: Gold and The Witcher 2: Assassin of Kings Enhanced Edition do not redeem under Steam, Uplay, or Origin as I have tried the codes for all three services and I receive an error saying it is an improper codeI double-checked to make sure they were typed in properly and even copy and pasted the codes and they still do not workI followed the exact instructions that were on the Gamestop website for code redemption so I don't know where else they could possibly be redeemed since the Gamestop Impulse App is no longer supported
Regards,
*** ***