Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I reached out to our Order Verification Team and received the conclusion that if you would like to make purchases with our online store you will need to continue to place these orders in our physical stores We are unable to allow multiple orders of our Exclusive items.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Hi, I haven't been contacted at all.Still waiting
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Gamestop's response does not address my complaint...I am STILL waiting for my entire order I paid for to be delivered I received items today (11/3/16) The Move controllers have still not shipped.Your site still lists these products as "Available Now" I noticed that even when it changes to "hours" the message states the product is available at one of your distribution centers for IMMEDIATE shipping after hour processing ("usually sooner") My order was placed Friday, 10/28/- well past the hour processing and shipping
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Could you please update this complaint: *** with the standard message that reflects my satisfaction with the resolution offered by the affected business?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I spent hours with them on the phoneI do not see the refund on my card and I don't believe they did process it. Usually online retailer , credit and replacement issues are being solved instantlyIn this case the merchant got my money a month ago sent defective product and failed to refund us or send replacement product for a monthI'm not sure why other retailer can process a credit instantly and Gamestop takes days.Once/if I ever see the credit in my account I will update you.
Regards,
*** ***

Good afternoon* ***Thank you so much for your swift response on this matterI have personally notified the district leader that oversees the store in question about your recent experience, and of your request for assistance in getting this issue resolvedYou can expect to be contacted by the district leader shortly, however I would liked to advise that if you have not heard back within 3-Business days (excluding weekends) then to please let me know at your earliest convenience so that I may assist you further.If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, requested information is entered below
Please enter your reason(s) for rejecting the business response below.Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Store #: ***Date of Transaction: 7/9/2016Register/Transaction #: ** ***Amount Disputed: $335.97Was a Pin Used During Transaction Y/N?: YLast Digits of Card:Any information you can provide will help us resolve this issue I am attaching copies of the declined receipts, as well as a screen shot from bank account showing the withdrawal.Bank is *** *** ***, you are welcome to call them, to confirm that the money was taken from my account *** *** *** *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I called gamestop for a second time today, and they were able to finally refund the funds, I just wanted to update the complaint,
as gamestop has fulfilled my requestThank you
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Our records indicate that this order was shipped on November If you have additional questions, I am here for you. *** *** * *** *** *** *** *
*** * *** ***

Complaint: ***
I am rejecting this response because: Gamestop has stolen my money and is refusing to refund me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, both orders have successfully shipped with the tracking numbers ***, *** and ***The issue concerning the free gift
with purchase would be due to the limited quantity and this item was marked as while supplies lastsWe apologize for any frustration this might have caused you but at this time we do not have the inventory to send you the four Lego Dimensions Green Arrow Exclusive. If you have additional questions, please let me know*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:It still doesn't explain when the sale started online or how many systems were available to purchase onlineHow many were available over all to online consumers? How many per state? How many were sold online under this specific sale that was advertised? And again when did this online sale officially start Thursday? ( Because I still have the ad that states sales start Thursday) how could inventory for the sale be gone before the advertised starting date?Again I started checking at 12am Thursday (the day the sale was advertised to start) I checked EVERY hour the whole dayI understand limited inventory However limited shouldn't be unfair and unequal opportunity when a sale like this is advertised through multiple states at a time.How is it possible to check every hour through the whole day and not have the opportunity buy once? Again what time did the sale start online Thursday? And how long after that did inventory run out? Was there actually a fair and equal opportunity for people in multiple states to access this advertised sale?Limited inventory is one thingUnfair/unethical sales is another. I'm still waiting for my questions to be answeredWhich are the same questions I've been asking GameStop through email since November 2017.GameStop constantly replying "limited inventory" is not answering any of my other questions and its extremely frustrating.
Regards,
*** ***

Hello *** Your gift card has been issued to the update email address per your requestIf you have additional questions, I am here
for you. Regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI want to point out that I was able to return the product and was severely injured in a car accident after wards so everything was taken care of
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This issue will need to be address via the Year warranty that you purchased You should have received an email about your warranty when you purchased the item, this should have the
contact information for the warranty company.2-Year Plan - Warranty Policy Number: ***If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Is it possible to find out if the code will work for PC Downloads?
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with our accounting team and show that these transactions were reversed on July If these funds are still missing from your account we request that you speak with
your financial institution about this issue.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, It was discoverd that the order has yet to process due to payment failuresWe are currently looking further into the reason for the failuresAt this time, we would
like to invite you to a local GameStop store to pick up your console and game. I have already reached out to this store to discuss the situationPlease bring an I.Dto confirm your orderThe associate at the store will need to call their Store Dedicated Hotline in order to help fund your transaction for those two items.The store info is as follows:*** *** *** *** *** ** *** *** *** ** ***
*** ***If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This does not compensate me nor does it offer an acceptable resolution for the severity of the issueMy private data was compromised and used to make fraudNor has a response been given from the district manager as I was told would happen.
*** ***