Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that your replacement order was successfully created under order number *** The information for the order has been sent to the warehouse and
the request for fulfillment has been addedAt this time, we will need to wait until our warehouse is able to complete the requestBecause this was a Premium item that was while supplies lasts, we cannot one hundred percent guarantee that there will be a replacementWe are working diligently to process the request and provide you wit your replacement.If you would please allow 1-business days for processing, we should be able to send this out to you shortly.We very much appreciate how patient you have been. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry to hear about thisI have personally notified the district leader that oversees the store in question about this experience, and of your request for assistance
You can expect to hear back from them shortly, however I would like to advise that if you do not receive any contact by Friday, 12/then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. When we run your payment information, we submit an authorization request to your fianncial institution to pull funds for said order/transactionIf they see that there is not a match
on the billing of the order and the billing information tied to the card, then they can reject the transactionIf we receive this rejection, then the order is usually cancelled unless information on the billing for the order and card is updated accordinglyAgain, we apologize for any confusion, however if this is the case we suggest reaching out to your bank to clarify what they have listed as your billing and mailing addressIf you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear ***It is most unfortunate that the sale is no longer going on for that itemWe would love to help with this! The highest increment in coupons we have is in $formWe hope this helps as we normally do not offer a sales price one a sale has ended. Please accept the following $promotional code for a future purchase on GameStop.com: *** Please note that the item(s) must be currently in stock and the total must be over the coupon value. Some restrictions may apply. Online coupon codes cannot be used for in-store piordersIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will contact my financial institutionIt's a shame that I had to file a complaint to get a response rather than than customer service responding to any of my emails.
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint* ***
I am rejecting this response because: Dear *** First, let me thank you for your wonderful help in resolving my issue with Gamestop late last year *** *** It was greatly appreciated, and I wish I had come to you sooner, rather than endure the frustrating processes that I did As it turns out, I’m still having issues with the gift voucher that I was trying to use in this process, and experiencing the same runaround with Gamestop’s call center that I did last time At the resolution of last year’s complaint, *** ** of Gamestop invited me to contact her if I had any further issues, but I don’t actually have contact details for her I was wondering if this is something you can provide me? Apologies for contacting directly, but my complaint is closed, and I wasn’t sure whether this qualified as a new complaint or an extension of the old one Thanks so much and please let me know if you have any questions Best, ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I apologize that we've given the impression that our intentions are to mock you- I assure you that is not the case, as we take all of our guest concerns seriously and work diligently
to address those concerns in a professional manner. In regards to the PowerUp Rewards account, records show that the account has been cancelled due to signs of misuse of the PowerUp Rewards program and it's appeasement policyThis account cannot be reinstated, however if you wish you are welcome to register for a new PowerUp Rewards membership but no points from the previous account will be reissued. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for your order that arrived so late I am unable to upgrade an item refurbished to new You are welcome to return the original tablet received and
purchase the New version of this Tablet.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This item was delayed by the manufacture for a week I show that you were able to pick up this reserved controller on October 12.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration we have caused you, please know it was never in our intentions. I have been reviewing the orders that were placed on 11/22/that you mentioned
in this complaint, and am only able to locate the purchases for a Nintendo NES System, PlayStation 80GB System, copies of Wii Sports Club, copy of Final Fantasy III, DualShock Wireless Controllers (20th Anniversary Edition), a Nintendo System, copies of Mario Party 2, and copies of Mario Party Provided below are each order number, price, contents of the order, replacement order number (if applicable) and the associated tracking:Order: *** - $105.99; Nintendo NES System, PlayStation System 80GB USBShipped via *** Tracking ***No signs or replacement or refund, unable to show that the products were returned to warehouse. Order: *** - $95.38; Wii Sports Club x2, Final Fantasy IIIShipped via *** and USPS Tracking: *** (Wii Sports Club), *** (Final Fantasy III)Refund for $processed on 1/18/for Final Fantasy IIIUnable to show that products were returned to warehouse. Order: ***- $101.10; DualShock Wireless Controller - 20th Anniversary Edition x2, Nintendo SystemShipped via *** Tracking: ***Replacement processed on 1/2/for Nintendo System under order *** shipped via *** Tracking: *** Unable to show that the products were returned to the warehouse. Order: *** - $228.92; Mario Party x3, Mario Party xShipped via *** Tracking: ***Refund for $processed on 1/17/for Mario Party Unable to show that the products were returned to warehouse. After researching all tracking information associated with the original orders and replacement orders, and reviewing notes on the orders, I am unable to show any record of these items being returned to the warehouseDo you have tracking information that our Guest Care team would have sent you for return labels, or were these items returned to the store? Any additional details that you can provide will allow me to help you more accordingly. I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***The information I have provided to you was correct for I have no reason to lieOur online order team will not be able to go through every order that comes through our systemIf you please please follow the guidelines for bulk order placement we would love to continue to do business with you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***I'm so sorry to hear that this is still an ongoing issue for you- I'd be more than happy to resolve this for youI believe the issue is our online ordering system failing to recognize the virtual *** *** gift card as a valid gift card with GameStop, despite the fact that GameStop takes *** gift cards as a form of paymentTransferring the funds to a digital GameStop gift certificate should fix the issue, which I would be more than happy to do so, so that you can purchase your $PlayStation Store Credit. Let me know if this option works for you, and I'll gladly get everything arranged for you.I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint:
I am rejecting this response because:Now you appear to be giving me conflicting informationAre you claiming that you have absolutely no record of me placing my order in the store? In an earlier message you told me that you have a record of me ordering the game and later canceling the order, so which is it? If your records do not show my purchase, then their is either yet another problem with your system or the store employee took my money but did not place the order correctlyIn either case Gamestop is still the entitiy at fault, and I am owed either a copy of the game or a full refund of $Do you really think I am going through this signifant hassle of trying to deal with Gamestop's thouroughly unhelpful customer support in order to try to scam your company out of a measely $39.99? I have made over half a dozen trips to the physical store were I placed the order, and they fully acknoledge that I did place the order thereAre they lying to me?It is clear that somebody at Gamestop screwed up somethingI have gotten a whole range of different excuses from employees, from customer support, and now from Revdex.com liasons, and these different excuses are not even logically consistant with one anotherLook, at this point, I don't know what Gamestop messed up, and I don't care, franklyI do still demand that I be sent the game or refundedEither option is fine with meIf you don't have the power to fix the mistake, then please escalate this case to some one who doesBut please, stop blaming the customer and making excuses for something that your company did not get right.You also never addressed the issue of why my past e-mails to customer support were either ignored entirely or not responsed to for weeks and weeks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I apologize for the delay in getting your refund processedIt appears that the returned shipment was not able to be processed into the system until a few days after being received
Currently, I show that two separate refunds have been issuedOne on 10/24/for $59.82, and then one on 10/28/for $Depending on your financial institution, it can take anywhere between 3-business days for those funds to be acceptedProvided below are transaction reference numbers that you can give to your financial institution to help expedite the process.10/24/2017, $- ***10/28/2017, $- 876797852XFZ9C98VJI3JI would like to advise that if it's been past the 3-business day time frame and the funds have still not posted, then to please let me know at your earliest convenience so that we can coordinate with your bank to ensure funds are received.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were shipped a refund via Virtual Gift Card on Sept This gift card was used on October for a purchase inside a GameStop store.If you have additional questions,
I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because, it is unacceptable to not remove my accountAlso, I don't want to be bothered with any lock out emails from your company, so find a way to make that happen or I will seek legal remedies.Change my email in your system to your email and perhaps that will solve the issue
Regards,
*** ***