Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Checked the tracking numberIt says it was delivered on the third but I never received itI can' t tell what the address was it just says other-releasedI will call them tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It's not the problem with which company I purchase the gift card from, but which company this gift card belongs toWhen I purchased the gift card, there is still right balanceEven after I made my first purchase at Gamestop, there is still the right balanceBut what happened is after I made the first purchase at Gamestop, the balance disappearedAnd the gift card number apparently was stolen by someone and used in another Gamestop storeThere is reason to believe that the gift card number was leaked after I made the purchase at GamestopTherefore, I believe it's your responsibility for the loss of the value in that gift card. I'm sure that you can kick the ball again to other sides, but I will just keep complaining!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The funds are now again available on your Gift Card.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attentionI have looked into your most recent order and for some reason the order was not processing with the cards usedI have cleared off any
and all holds that were on the order and should start processing shortlyIf you would please allow at least one business day for the automatic programming to finish processing you should receive the order soonFor this delay I have upgraded your shipping to the next level up which will be day with Ups instead of value shipping through USPS at no cost to you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: I have received the email stating that I will receive a refund to my email addressUnfortunately, I cannot accept until the refund has been processedI've been through this too many times and I can't guarantee that I'll actually get the refund so this complaint will stay open until I receive itI'veEven through this process with GameStop times already with no solution
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Is there an estimated time frame that I should expect this call? Also I checked my entire spam folder and didn't have a single e-mail from gamestop

Complaint: ***
I am rejecting this response because:Your records are incorrect, you canceled the ordersYour records should also show that I called in to place another order, for an xbox one S with battlefield and a $gift cardTo date I have not received that, yet my credit card was chargedI understand there might be some confusion becuase this order was done on the phone when I called in, but the bottom line is I did not receive my order and my credit card was charged
Regards,
*** ***

Good afternoon, *** As you and I have discussed previously in e-mail, the downloadable content that came with your Nintendo Switch bundle has been provided, along with download instructionsI also am now showing that your Switch Bundle has shipped and can be tracked under UPS Tracking # ***The ETA for this shipment is to arrive no later than 8/18/If you experience any issues with the bundle or downloading your codes, please do not hesitate to contact me so that I can assist you further. If you have any additional questions or concerns, please feel free to let me know- I am here for you.Best Regards,*** **
*** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information:Transaction Date: Transaction Information: Store Location:We apologize that you have gone through this experienceWe just discovered an error
where some refunds did not post properlyWe are working diligently to correct this issue that effected a couple of our guestsIf you could please respond by rejecting this resolution, with the transaction information, we will get this issue corrected for you.We thank you for informing us of this situation.If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:I've read online other people showing that gamestop sent out an email stating to tell customers not to worry that they will in fact be receiving their copyI was the first one to preorder it at the storeSo are you now telling me that the store was allotted none? Or are you telling me even though I was the first person there I will in fact not be getting the item but people after me will receive it?
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The only way to be warned about the expiration of a PowerUp account is by going to the store and the associate warns you It may be that our associate failed to tell you that your account was close to expiring You have lost no points, your account was only changed to the free version of the PowerUp card.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,I do apologize for thatThank you for letting me know I had accidentally left a digit off!The correct number will be ***If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the delay in getting this refund processed, and for our failure to assist you in resolving the matter accordinglyI appreciate you making me aware of this
experience, and I have passed this feedback along to the appropriate teams to be further reviewed. It appears that there was an error with processing the refund properly, causing the delayRecords show that a representative was able to correct the error and reissue the refund on 1/8/This credit was successfully transmitted to your financial institution on 01/08/at 10:50:AM under Transaction Reference ***This reference number can be provided to your financial institution to help them expedite the refund process, however depending on your financial institution's policy and procedure with refunds, it can take them anywhere between 3-business days to post this balance back to your accountI would like to advise that if it's been past the provided time frame and the refund has yet to post to your account, then to please contact me at your earliest convenience so that I may continue assisting you until this matter is resolved. If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have contacted my bank with those numbers and they werent sure what those numbers were in regards toIt is now 7/27/and I have yet to see the second fraudulent charge refunded by GamestopPlease assist in this matterAs it stands I have still yet to receive any other email responses or telephone calls from your company regarding this matter to help resolve itI have been a loyal customer for years and this is the first issue I have had and it has really made me doubt Gamestops integrity going forward and unless this issue is resolved immediately I will not shop there againThere worst part is I was essentially planning on shopping there as soon as both charges were taken care of but now im completely doubting that Gamestop cares about my loyalty
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed your account and have retrieved the codes from your account We have tried to send new codes for the listed games that you were unable to retrieve We do not have these codes and will need to refund for these as well Would you like to receive a check or a gift card for your refund of $54.94?If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Please understand that now The two times I reached out to GameStop pior, the customer service reps told me that I could send it in for a replacement, however when asked if they had the replacement product available they said "NO" My concern is that if I sent it in for a replacement, that I would just be told none were available and issued a refund I would rather keep the damaged product that take that risk Today this exact same product became available again on GameStop.com for maybe minutes before it was sold out I was very upset because I was told that there were none available for replacement Don't you think you could have put me on a list or something as "waiting for replacement stock" or something like that? No, instead you just blow it off and decide it's not your problem You had so many chances to address my concerns regarding this Instead you chose to deny any liability, refuse to acknowledge I could have used one of the items that became available today as a replacement for my damaged item This is the type of low grade customer service that I'm becoming accustomed to almost every time I deal with GameStop I reflects the "We could care less" attitude and people see this and talk about it It seems you're content with undermining yourself by spitting in the face of your customers and not learning from your mistakes and refusing to deal with these inventory issues in a way that it compliments your loyal customers and power up rewards members I'm so fed up I've returned the item hoping it will be replaced At this point I would still really like to receive an undamaged item, but in the end I could care less if I give any business to your company I was very hyped to play the new Zelda game, but all of this negativity has ruined that for me Congratulations for blowing me off and having a nice laugh of mockery in the process BTW my Special Edition I ordered from you came damaged as well and that was already returned Good luck.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed our order server and show no attempts to place this order I would recommend that you clear your cache, cookies and browsing history and try to place this order again.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I contacted ups after I wrote you and found out I wasn't home when they showed up so they left it in the old carI retrieved it that day and tried to let you know but the Revdex.com website would not let me until you respondedThank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund has also been received as of today, November 19thThank you for mediating this resolution.
Regards,
*** ***