Gamestop, Inc.

Complaint: ***
I am rejecting this response because: The name of the Company was *** *** (which was a booth) and when I clicked on that name locations came up under Game Stop and at the *** which is where I purchased my case I assumed they were a subsiduary of Game Stop Their contact was *** The phone number I had was *** *** This may not be connected to Game Stop but was listed under Electronics Boutique I am sorry if this was my mistake but do not understand why Gamestop came up under the name of *** *** I talked with them, sent pics and then heard nothing back If you can provide me with a new direction, I would appreciate it
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you have come across this issue, if you would please address your concerns with ***, they should be able to determine if the code was redeemed properly or not onto your accountthey ma require a proof of purchase in order to prove the code should belong to youThey will not be able to offer a refund but should still be able to assist you. If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for correcting this situation for meI very much appreciate it
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to show that the district leader, Chris, who oversees the store in question was able to invite you back into the store and offer you a return on the item on 8/26/I
believe the complaint was forwarded to me by the Revdex.com *after* this had been resolved by Chris, however I would like to offer that if you have any further questions or concerns regarding this issue, please do not hesitate to contact me and I will be more than happy to help. Best Regards,*** *.*** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to look into this for you, however no information was found with the contact info tied to your complaintIf you would please respond with the gift card number
(not the pin number), we may be better equipt to research this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***We were able to add your total refunded shipping charges to your gift cardPlease feel free to use that at any GameStop store or on our Website www.GameStop.com.If you have additional questions, I am here for you*** *** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
No, there is no other order number. The invoice does show those items, but has "QTY 2" for Half Blood Prince. It shows the each/item price as $and the extended unit price (includes both together) as $9.98. That would be that I was billed twice for the same item when it should have been Order of the Phoenix and Half Blood Prince.
Regards,*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this experience and the frustration it has caused youI have gone ahead and processed a full refund of $on this order to go back to your original mode
of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this refund back to your accountI would like to advise that if it's been past the provided time frame and you have yet to see the refund post, then to please contact me at your earliest convenience so that I may assist you further in ensuring this refund is received. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company Our district manager is attempting to contact you If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation,the pending charges on the gift cards had not fallen off the cards yetI thank you for bringing this to my attentionI have sucessfully removed the outstanding
authorizations on both gift cards and you are free to use the funds as you wish. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Yes I recent brought astro a tr headsets from gamestop in *** texas *** *** and *** *** that it did not have the proper mix amp in the box I talk to theEmpoleyou he
Said that it would be no problem and they would change them out and when I got there Iittala was a big problem they would not change them out because he said that they were

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
This situation has absolutely not been resolved as I am still stuck with a defective controller that your staff will not refund or replaceThis is either a blatant lie to avoid responsibility or a misunderstanding but GameStop has not resolved this issue.
Regards,
*** ***

Dear *** ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have gone over your order and show that you were already given two different codes for this issue We can only recommend that you speak with the manufacture about this issue at
this time We will be unable to provide a new game code for this game.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I Want the calls pulled up from September 22nd which is the date the woman offered the full refund and the dollar bonus make good Gift cardThen I spoke with a gentleman in the corporate office that boldly told me he did not Care about my issue or that this was promised to me! He then told me he was going to make sure that I did not receive any refund! I did NOT receive my items and I Want something done about this company please! I Want someone in a higher position reached! I Want all the phone calls pulled up and I Want the emails pulled upI spoke with a gentleman named *** *** that told me my items where sent somewhere else and I spoke with a woman on September 22nd that said the virtual gift card of dollars would be sent please pull the calls and have this reviewed!
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration this has caused you. Unfortunately it appears that there was a system time out on the register you were being rung up on, causing the duplicate
charge on your debit cardBy no means was this intentional, and I apologize that we gave that impressionOur Guest Services team was unable to review the transaction immediately, as they cannot view transactions done on the register on the same day, as that information isn't transmitted to our data storage until the end of the night when the store closes. Thankfully, realizing the severity of this issue, the representative that the store had spoken with escalated the information over to our Banking and Cash Management team to be resolvedAfter partnering with Banking and Cash Management directly, I was informed that the refund for this double charge had been processed on 12/21/Since that balance has been released by GameStop, depending on your financial institution it may take them anywhere between 3-business days to process and post the balance back to your account. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the confusion and frustration this has caused youPlease know it was never in our intentions to put you through thisThere was a temporary backorder on our PlayStation units
however we were able to receive a restock shortly after, allowing orders to be fulfilledCurrently, I show that your order is in partially shipped status and your PlayStation console is packed in our warehouse and waiting to be picked up by courier servicesYou can expect to receive tracking information shortly, and for your order to arrive within 3-business days after being released to courier servicesYou will still receive the sales price on this order, despite there being a slight delay due to inventory issues. I would like to advise that if you have not received any tracking information by Friday, 12/1, then to please let me know at your earliest convenience so that I may assist you further to ensure this order is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **
*** **|Revdex.com Liaison| GameStop | Service Matters

Complaint* ***
I am rejecting this response because:I am sorry but you are mistakenI am 100% certain that I ordered the game in storeYour claim that the order was placed in a web browser my be correct, as my understanding is that the sales associate in the Gamestop store used their web store (possibly different from the customer facing website) to place the order for the gameI am alsocertain that I paid for the game in its entirety at that timeFurthermore, I never canceled the 3DS order, so why would it have end up being canceled as you are claiming? I find it very supsicious that you are simply writing off the fact that the gamestop powerup rewards dashboard site still shows the fact that I have a pending order that has not shippedOn top of these issues, how can you justify the fact that I have had to wait over WEEKS for a (thoroughly unhelpful) response from customer service when I was initially told they would respond within two business days? After months of being ignored, I finally had to file a Revdex.com complaint in order to get any responseI have never experienced such poor customer service in my life, and it is completely inexcusible from a large company like Gamestop that has more than enough resources to provide better supportI simply cannot fathom why you continue to refuse to fix this issue even though Gamestop in the party that is in errorYou will certainly be losing far more than $in revenue, as I am an avid game collector and have typically bought 10's or even 100's of games annually at Gamestop in the pastRest assured I will not be shopping at Gamestop any longer if you do not resolve this problemDespite being a long time loyal customer of nearly two decades (just take a look at my PUR history under the current phone number and previously under ***, you have completely written me off over something that is YOUR mistakeIt's absolutely shamefulI INSIST that you either send me the game I purchased (Zero Time Dilemma on 3DS) or refund me the $that I paid
Regards,
*** ***

Dear *** GameStop is required by law to adhere to all taxation changes, and is not involved in the decision-making process on those changesAs changes are made, we attempt to communicate these changes to our guests as soon as we are ableWe are sorry for any confusion that these changes have caused. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
ThanksA gamestop employee last week responded to my original email inquiry and lifted the hold so I was able to make a purchase
Regards,
*** **

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry to hear that this happened to youWe understand that situations like these are always stressful and worrisome, and ensuring that your information is secure is our
top priority here at GameStopPlease know that we have notified the appropriate teams of this store experience, so that it can be further reviewed. While we are able to request for identification for credit transactions being made in our stores, as a merchant we are not required to do soThis is because card networks, such as *** and ***, have rules in place for merchants that prohibit them from requiring identification for a properly signed credit cardIf the credit card is unsigned, we are able to ask the cardholder to sign the card and provide a valid government issued ID before the transaction is completedOther networks, such as Discover or American Express have similar regulations in placeThis information can be found on your card network's website. In the event that your debit/credit card is used without your authorization, it is strongly recommended to contact your financial institution to file a fraud claim, and file a police reportAny information that your financial institution or the police may need, GameStop will be more than happy to provide them with in order to aid them in their investigation. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters