Gamestop, Inc.

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed your account and have retrieved the codes from your account We have tried to send new codes for the listed games that you were unable to retrieve We do not have these codes and will need to refund for these as well Would you like to receive a check or a gift card for your refund of $54.94?If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the delay in getting this refund processed, and for our failure to assist you in resolving the matter accordinglyI appreciate you making me aware of this
experience, and I have passed this feedback along to the appropriate teams to be further reviewed. It appears that there was an error with processing the refund properly, causing the delayRecords show that a representative was able to correct the error and reissue the refund on 1/8/This credit was successfully transmitted to your financial institution on 01/08/at 10:50:AM under Transaction Reference ***This reference number can be provided to your financial institution to help them expedite the refund process, however depending on your financial institution's policy and procedure with refunds, it can take them anywhere between 3-business days to post this balance back to your accountI would like to advise that if it's been past the provided time frame and the refund has yet to post to your account, then to please contact me at your earliest convenience so that I may continue assisting you until this matter is resolved. If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***I'm so sorry to hear that this is still an ongoing issue for you- I'd be more than happy to resolve this for youI believe the issue is our online ordering system failing to recognize the virtual *** *** gift card as a valid gift card with GameStop, despite the fact that GameStop takes *** gift cards as a form of paymentTransferring the funds to a digital GameStop gift certificate should fix the issue, which I would be more than happy to do so, so that you can purchase your $PlayStation Store Credit. Let me know if this option works for you, and I'll gladly get everything arranged for you.I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this has caused and for the lack of assistance you have received regarding this issueI would be more than happy to resolve this for you by offering to
place an order for the SNES Classic over the phone, however I was wondering when would be the most appropriate time to reach you? I am currently available in office from 8AM-5PM CST, and will be away from my desk from 1PM-2PM CST. Please let me know when it is best to contact you and I will be more than happy to arrange a phone call. I look forward to hearing back from you.Best Regards,*** ** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** I sincerely apologize for my misunderstanding on this partWe were able to get in contact with the marketing team that is handling this promotion and have provided them with your mailing address of:*** ** *** **
*** ** ***The information I've received from this team is that your NES Classic will go out next Monday (8/21/2017), and you can expect to see it anywhere between 3-Business Days from then. If it has been past the provided time frame and you still have not seen the item be delivered, please do not hesitate to reach back out to me so that I can assist you further. If you have any further questions or concerns, please feel free to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize once again for this poor experience in association with our company We may receive addition inventory at a later time, but we are unable to guarantee an order for you at this time.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested a new card to be sent virtually to your listed email address.If you have additional questions, I am here for you. *** * *** *** *** *** * *** *
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, you were a part of our Auto Issue program in which every month (if points permit) would issue you automatically a $certificateWe did see that a few of those
coupons did expireFor this we have gone ahead and refunded your missing 20,pointsWe have also changed your preferences to "stockpile" your points instead of "auto issue". Should you have any more issues with your account, please head to your local GameStop store and they should be able to call their store specific hotline on your behalf for assistance. We appreciate your patience and for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Once an order is cancelled in our system we have no way to reinstate the order We are completely out of stock of this item and will not received moreIf you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***I apologize for the confusion, the tenth business day would have been today 3/20/That being said, I have some great news! I worked with an associate in our banking department and they did an investigation immediately and found out your refund failed on our end due to an unforeseen connection issue we were experiencing at that time. We have sent an email to the store where the refund was to be issued from and they should be reaching out shortly to invite you back in the store for a cash refund! We are so pleased to see that a resolution was finally uncovered and cant thank you enough for your patience.The store information of where we sent this email is as follows:*** *** *** **
*** *
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*** ***If you do not receive a call from this store's associates, please let me know! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** I apologize for any confusion this may have caused youThe first order you placed was cancelled successfully, however the second one was notWe show this order has successfully arrived but does state that it was left at the front doorWe hope that this wasn’t in errorThat second order didn’t include the $gift card also which is a bit concerningThe item was the same price as the original also, so you should have received oneWe would like to apologize for any frustrations that this order has caused you and we would like to rectify this for youI was able to start a refund for the $to be credited back to your credit card and the remainder credited to the original Tracard you used*** Should you no longer have access to that card, please visit your local GameStop store so they may be able to call their Store Dedicated Hotline and transfer that credit to a new card for you! Please allow the refund to your credit card to post within 7-business days in accordance with your financial institutionWe appreciate your continued patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matter

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this whole order was replaced Did you receive these replaced items?If you have additional questions, I am here for you. *** * *** *** *** *** *
*** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This order is currently on hold with a Hard Decline from your payment method Would you like to continue with this order?If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have shipped you a return label via the email you provided on this order This item can be shipped back by UPS and then refunded by our warehouse.Please accept the following $
promotional code for a future purchase on GameStop.com: ***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company As you have stated that you purchased this game system in September of This would cause the return of this game and system well outside our day return policy that is on
the back of your receipt You may trade this item for credit or cash inside our store, but we will be unable to process a full return for the item purchased months ago.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This refund was already processed online, you will be receiving two full refunds for this order.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have found your transaction and show that you do have a Year warranty for this purchase You will need to contact the following phone number in order to have this warranty processed. ***If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: I would prefer the UPS label Thank you
Regards,
*** ***