Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Thank you, *** Yes, pleaseI would like a refund by checkI have no method here to contact you directly or reply without using this reject buttonAs soon as I receive the refund I will hit the accept buttonThis will cutoff the messaging ability and history if I click now.Gamestop.com and *** have no means for me to get help
Regards,
*** *** ***

Dear , On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order shows delivered on 12/19/via tracking number: ***The order was processed and completed on 12/17/We would like to process a $
refund for your shipping charges. The channel the order was placed would make the refund process route through a different methodIf you would please head up to a local GameStop store, we can issue you a refund thereThey will need to call their Store Dedicated Hotline on your behalf with the order number *** for assistance with thisI have notated your order heavily to state exactly what we will do to help you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the delay on this order and of our failure to resolve this for you in a timely fashionIt appears that there were unfortunately some errors made when
processing the initial order for you, which I have cancelled and correctedA new order of NieR: Automata has been processed under Order #*** and has been provided with *** Overnight DeliveryThis is no additional expense to you, and you can expect for this order to arrive no later than Thursday, 1/Tracking information will be sent to your e-mail address once UPS Picks the item up from our facility. Please let me know if you see any issues with the condition of this replacement copy, or if you haven't received it in the provided time frame. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:it does not workIt works on their end, not on mine and I requested a refund,which I have yet to receive.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize once again for this poor experience in association with our company We may receive addition inventory at a later time, but we are unable to guarantee an order for you at this time.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10693582, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This is the last response and then I will close the caseMy account shows points I had a lot of pointsI had bought a psand a game anf other stuff within the time period that I had the power up cardSo there is absolutely no way I have points
Regards,
*** ***

Dear *** GameStop will not be compensating individuals for this incident as there was no definite way to prove your information was in fact obtained by this unauthorized 3rd partyUnfortunately, we live in a society where information is collected by these types of people very frequentlyAlthough the investigation did not identify evidence of unauthorized access to payment card data, GameStop determined on April 18, 2017, that the potential for that to have occurred existed for certain transactionsGameStop values its customers and understands the importance of protecting customer personal informationWe knew that you would want to know about this incident GameStop is not compensating individuals for identity theft protection services purchased, or providing extra monetary compensationIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Order Number:Email on the Order:If you have additional questions, I am here for you. *** *** * ***
*** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: I would prefer the UPS label Thank you
Regards,
*** ***

I still feel the shipping time was definitely unacceptable, but the resolution to refund my shipping fees is fair considering I received the product intact

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have shipped you a return label via the email you provided on this order This item can be shipped back by UPS and then refunded by our warehouse.Please accept the following $
promotional code for a future purchase on GameStop.com: ***Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This order is currently on hold with a Hard Decline from your payment method Would you like to continue with this order?If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this has caused and for the lack of assistance you have received regarding this issueI would be more than happy to resolve this for you by offering to
place an order for the SNES Classic over the phone, however I was wondering when would be the most appropriate time to reach you? I am currently available in office from 8AM-5PM CST, and will be away from my desk from 1PM-2PM CST. Please let me know when it is best to contact you and I will be more than happy to arrange a phone call. I look forward to hearing back from you.Best Regards,*** ** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, there seems to have been a very large error with this order from the beginningIt was discovered that you were only charged $instead of the $I am working
with a team to correct thisAfter that is completed, I would like to ensure that you receive the $discount that you requested for the hassle and headache you received for the day delay in shipping and the delay in response from our email team. We thank you for bringing this to our attention and will work diligently to correct this issue for youIf you would please allow 7-business days for the correct amount to reflect in your bank account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: The store in question was not the problem at allThe store was greatThey helped out immenselyIt was the customer service rep I spoke to on the phone that was the issue.
Regards,
*** ***

Dear *** I sincerely apologize for my misunderstanding on this partWe were able to get in contact with the marketing team that is handling this promotion and have provided them with your mailing address of:*** ** *** **
*** ** ***The information I've received from this team is that your NES Classic will go out next Monday (8/21/2017), and you can expect to see it anywhere between 3-Business Days from then. If it has been past the provided time frame and you still have not seen the item be delivered, please do not hesitate to reach back out to me so that I can assist you further. If you have any further questions or concerns, please feel free to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***I apologize for the confusion, the tenth business day would have been today 3/20/That being said, I have some great news! I worked with an associate in our banking department and they did an investigation immediately and found out your refund failed on our end due to an unforeseen connection issue we were experiencing at that time. We have sent an email to the store where the refund was to be issued from and they should be reaching out shortly to invite you back in the store for a cash refund! We are so pleased to see that a resolution was finally uncovered and cant thank you enough for your patience.The store information of where we sent this email is as follows:*** *** *** **
*** *
*** ** ***
*** ***If you do not receive a call from this store's associates, please let me know! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** I apologize for any confusion this may have caused youThe first order you placed was cancelled successfully, however the second one was notWe show this order has successfully arrived but does state that it was left at the front doorWe hope that this wasn’t in errorThat second order didn’t include the $gift card also which is a bit concerningThe item was the same price as the original also, so you should have received oneWe would like to apologize for any frustrations that this order has caused you and we would like to rectify this for youI was able to start a refund for the $to be credited back to your credit card and the remainder credited to the original Tracard you used*** Should you no longer have access to that card, please visit your local GameStop store so they may be able to call their Store Dedicated Hotline and transfer that credit to a new card for you! Please allow the refund to your credit card to post within 7-business days in accordance with your financial institutionWe appreciate your continued patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matter