Gamestop, Inc.

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Once an order is cancelled in our system we have no way to reinstate the order We are completely out of stock of this item and will not received moreIf you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:
I have updated my login informationIt should be safe to proceed with refunding those pointsI appreciate the promo responseI've sent at least messages to your customer care center with no response, so I thank you greatly for handling this so quickly.
Regards,
*** ***

Revdex.com
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This refund was already processed online, you will be receiving two full refunds for this order.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, you were a part of our Auto Issue program in which every month (if points permit) would issue you automatically a $certificateWe did see that a few of those
coupons did expireFor this we have gone ahead and refunded your missing 20,pointsWe have also changed your preferences to "stockpile" your points instead of "auto issue". Should you have any more issues with your account, please head to your local GameStop store and they should be able to call their store specific hotline on your behalf for assistance. We appreciate your patience and for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Good evening, I purchased the controller we're discussing on 11/11/16, the day the Classic NES was released. That day there was a photo of a Nintendo controller on the page and no where on that page did it mention that it wasn't an official Nintendo controller. I'm years old and have been gaming since the original NES was a new system. I've been through this aftermarket versus original equipment thing before and I was careful to purchase the right controllerThe original website clearly implied that the controller was a Nintendo brand controller. The language used on the page I purchased the controller from was "NES Classic Wired Controler - NES" with a photo of a Nintendo Controller box with the brand name clearly written on the box. Since the date of my first complaint you've updated the photo on that web page and added the name of an aftermarket product manufacturerI assume you delivered *** controllers to fulfill the orders you took before realizing Nintendo had no intention of producing mass quantities of these systems and controllers. The receipt I received from you after the purchase is vague, there is no part number, only "NES Classic Wired Controller - NES" The word YOK wasn't in any of the correspondence I received from you. I never heard the name until I opened the package to find an aftermarket controller when I expected to see a Nintendo brand controller. Per Nintendo these controllers were $MSRP. There are several complaints on your website written by your customers claiming they purchased and Original Equipment controller and received a YOK controller, I'm not the only person with this complaint. I'll be happy to return the YOK controller, but I want you to pay the difference between the Nintendo Brand Controller I purchased from Walmart and the one I purchased from you. That's $34.93. I think it's also important to point out that Game Stop sold classic NES systems and controllers on 11/30/16, but didn't mail me a controller till 12/29/when it was originally promised to ship on 12/12/16.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the faceplate code will be included inside the packaging and this was an offer from the manufacturerAll concerns pertaining to products and
offers that are included in product packaging will need to be addressed by the manufactuerPlease look to the packaging of your controller for your free code. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company As you have stated that you purchased this game system in September of This would cause the return of this game and system well outside our day return policy that is on
the back of your receipt You may trade this item for credit or cash inside our store, but we will be unable to process a full return for the item purchased months ago.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this order of $ Please note this refuned can take between to days to show in your account.If you have additional questions, I am here for you. ***
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Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have found your transaction and show that you do have a Year warranty for this purchase You will need to contact the following phone number in order to have this warranty processed. ***If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this whole order was replaced Did you receive these replaced items?If you have additional questions, I am here for you. *** * *** *** *** *** *
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Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested a new card to be sent virtually to your listed email address.If you have additional questions, I am here for you. *** * *** *** *** *** * *** *
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry to hear about this, and for the frustration it has caused you.After reviewing the order, I'm able to show that our representative was able to process a paid for ***
Return Label to be sent to your e-mail address yesterday eveningAt your earliest convenience, you are more than welcome to bring the unit to your local *** store and drop the shipment offOnce we show the item being returned to the warehouse, we will provide a refund for the shipment back to your original mode of payment. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You are being shipped to gift cards as refunds for these orders They were shipped on 02/16/16.Card: XXXX XXXX XXXX XXX* ***Card: XXXX XXXX XXXX XXX* ***If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of Gamestop, we apologize for
this poor experience in association with our company. Please use the code below*** We will also send you a virtual gift card for the amount of $to the email address listed in this
complaintYou will receive the virtual gift card within - business daysIf you have additional questions, I am here
for you

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Date of the Incident:Store Location:Phone Number Called:If you have additional questions, I am here for you. *** *** * *** ***
*** *** * *** * *** ***

Gamestop Guest Care has contacted me and provided a refund for the amount of the postage. I am satisfied with this outcome.I have attached a JPG image of my post office receipt, in case this will assist any further investigation you may conduct. I have edited the image to obscure my credit card number, but the remainder of the image is unaltered.One possibility: the game which I ordered includes an accessory (a cable). As such, the box is larger and heavier than a typical DVD-sized game box. Perhaps a Gamestop team member did not consider that a larger, heavier package would require additional postage?

Good morning, ***
On behalf of GameStop, we apologize for this poor experience in association of our company. I am truly sorry for the lack of assistance you've received from our Guest Care team, along with our failure to both replace the correct game and get the order delivered to you on
time before the holidaysPlease know that it was never in our intentions to put you in this position, or to cause such frustration and disappointmentRest assured, I have cascaded this feedback over to the appropriate parties to be further reviewed and addressedDespite our teams being fully staffed, it is peak season for our company (and many others) however call volume has been higher than we've ever experienced in the previous yearsAs a company, we strive to make your experience as smooth and pleasant as possible and I cannot apologize enough that this has not been the case for you. In regards to your online order, I have processed a replacement for LEGO City Undercover for the Nintendo Switch under order #*** and have provided *** Overnight DeliveryThis is no additional expense to you, and you can expect this order to be delivered within 1-business days from today's date (1/4/2018)Tracking information will be e-mailed to you once *** picks the shipment up from our facilityBecause of your overall experience with GameStop Online, I have also processed a full refund on order #*** to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balanceI would like to advise that if it's been past the provided time frame and you still have not seen this balance post then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of your response about the attempted resolution. You will be contacted again by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. In order to take advantage of our trade promotion towards the Nintendo switch ALL trade credit must be appliedIt can not be split or partial.The extra trade credit we were offering was
intended to be placed entirely on the reservation in order to help guests purchase the product they wantedIn this case being the SwitchShould you require a refund on your trade credit then you will need to return to the store to cancel your reservationIf you decide to cancel your reservation we cannot ensure you will be able to reserve this item again as the time to reserve this extremely limited item has closed. If you have additional questions, I am here for you.*** *|Revdex.com Liaison| GameStop | Service Matters