Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to the leader of this store and he states that he emailed you a digital code for this game on Aug 15.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] Since you are unable to go into a local GameStop store to get a replacement, I have now issued a $20.64 refund back to the original form of payment on the order. Please allow 7-10 business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]Just to provide an update- Your copy of Injustice 2 is currently packed in our warehouse and is waiting to be picked up by courier services. You should receive tracking information shortly. As for your refund, I'm showing that it was successfully transmitted to your financial institution on 12/4/17 under transaction reference #[redacted]. Providing this to your financial institution may expedite the process on them posting the refund to your account, however it is still recommended to allow 3-10 business days for refunds to be processed. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]My sincerest apologies for the delay in response to this, I was out of office. The ETA to receive a call back from the district leader after re-opening the ticket is within 72 Hours. After returning to office I had checked my e-mails and saw that the district leader informed me he had attempted to contact you at the phone number provided, but I hadn't received any updates after. Were they able to assist you further in resolving this matter? Since this was an incident that took place on a store level, the district leader is looped in to resolve the issue and address any other concerns our guest may have. If it has been past the provided time frame and you still have to hear back from the district leader, please let me know so that we can continue to assist you. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Because GameStop is still researching this issue and coordinating with Amazon for more information regarding the gift card cash out, I have e-mailed you personally where you and I...

can stay in contact until this matter is resolved if you'd like. Please let me know if you experienced any difficulties receiving my e-mail, and I'll be happy to assist you further.If you have any additional questions or concerns, please feel free to let me know. You can either reach me through e-mail, or via this complaint.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]We were able to look into your issue and saw that per tracking number [redacted] your order was successfully delivered to the P.O. box as addressed on 1/11/17 around 10:36am. If you would please check your P.O box for your order as it finally delivered as promised!We are happy to see that you were finally able to get your order and appreciate you allowing us to resolve this issue. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration and disappointment we have caused you. Records show that a survey had been submitted to the district leader that oversees the store in question,...

and that the district leader had attempted to contact you to discuss this experience further. Have you received any contact or voicemails from the district leader regarding this? At your earliest convenience, please let me know so that I may continue assisting you. I greatly look forward to your response.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to our Order Verification team to have your issue investigated.  In the meantime you are welcome to place an online order in store. If you have...

additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for all of the trouble you've experienced with shopping on our website, and for the frustration it has caused you. I understand that you were able to reach out to us and...

had spoken with our representative [redacted], who informed you that it was an error on our part. I show that [redacted] was also able to provide you with a $50 GameStop Gift Certificate for the inconvenience. At this time, this matter is considered resolved, however if you experience any further issues with placing orders online at [redacted] please feel free to reach out to us- we are always happy to help.  If you have any additional questions or concerns for me, please do not hestitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was placed with a credit card in store.  you have two options to receive a refund a) I can refund to your credit card (I will need to call and receive your credit card number in order to refund.  b) you can receive a refund in store with a gift card refund.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager again of the store in which this issue has taken place. According to the notes left on the store issue report, an attempt was made to reach out. I have...

included your notes on the report to that district leader to inform that you have received no such contact. You should be contacted by them shortly, however, should you not receive a call or an email within 3 business days please respond by rejecting this resolution to let me know.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, I once again apologize for this poor experience in association with our company.  Please accept the following $20 promotional code for a future purchase on GameStop.com:[redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for any inconvenience or frustration this has caused you. Unfortunately at this time our ordering system is not able to process your information due to a previous history...

of high velocity- in particular, an influx of HTC Vive headsets that were attempted to be ordered within a short time frame. We would recommend visiting your local GameStop store to make a purchase, where they should be able to also assist you in placing an order via our Web-In-Store platform if you would like. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble this has caused you and for the amount of time you spent trying to get this resolved. Please know that it was never in our intentions to put you in this...

position, or to cause such frustration. I was notified by our representative, Joe, that this has been further discussed and resolved. The resolution that was provided by Joe was to send you a copy of Star Wars Battlefront II for PlayStation 4 at no additional expense to you. With that in mind, an order has been placed for this title under order [redacted] and overnight delivery has been provided. Tracking information will be e-mailed to you once UPS picks it up from our facility, and you can expect for this title to be delivered by Tuesday, 12/19/17. I would like to advise that if it's been past the provided time frame and you still have not seen your package delivered, then to please contact me at your earliest convenience so that I may continue assisting you. Going forward, this concern has been deemed resolved.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Well at least there was a response.... I was given a $20 promotional credit (which I will likely not use as I never intend to shop at Gametop.com again) and a weak excuse as to why my money hasn't been refunded.  They still have my $45.78 and I still have no product.  Until I see that money refunded or the original ordered product in hand I am still very unsatisfied.  Perhaps I can go through Paypal myself to rescind the transaction.Regards,[redacted]

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company.    Please provide the following information:   Transaction Date: System Serial Number: Transaction Information: Store Location:     If you have additional...

questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I created a replacement order for the missing Gift Card.  This card should be received in a few hours; the gift card order number is [redacted].If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.All GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floor, and manufacturers are aware of our sales and marketing...

techniques. GameStop's procedure for this is to "gut" new copies that are sent to our retail locations. First, the disc or cartridge and any sensitive materials (such as booklets and downloadable content) are taken out of the case and safely stored in a sleeve. The case from this "gutted" copy is then displayed on the sales floor with the appropriate price sticker.New copies of games will always have at least one “gutted” copy on the sales floor while our pre-owned games will usually have two copies. Our new games are still new, even though we have to open one copy to represent it on the sales floor. This policy was put in place to accurately represent a manufacturer's product to our guests and to show what is in stock at our retail locations. Should one of our guests ask for a sealed copy, we do what is in our power to provide that to them if possible. While we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelves, such as visiting another GameStop location, or having the product shipped to your home from our warehouse. If neither of these options are available, and a "gutted" copy is sold, the associate on duty will re-seal the case with a resealable bag or label. Our return policy of new games still applies to "gutted" copies, since they are still new, and have not been used in any shape, form or fashion. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the Information Technology department about the issues with the GameStop app particularly with reservations.  This issue will be investigate, but may take a little...

while to narrow down and fix.If you have additional questions, I am here for you. [redacted]