Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending the refund of the $40 and an eta on Injustice 2 being shipped.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Thank you for providing the information needed to locate that $50 order as I was having trouble finding it. A refund has been issued for all three of these order as there is no prior history of these types of issues. You should see your refund go through as three separate credits and will post within 7-10 business days in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]The account being cancelled from misuse has nothing to do with points being credited from purchases at our GameStop store locations. PowerUp Rewards members receive points from eligible purchases, that's included in the program. The account was cancelled due to misuse of the appeasement program; IE: consistent reports that coupons were redeemed and used without authorization, where points were then refunded back to the account.  Lastly, the account was temporarily suspended while under review which is why you still continued to receive e-mails. The account was cancelled in April, and no further e-mails should be sent to your inbox pertaining to this account. I do sincerely apologize, however we will not be able to reinstate the account, or reissue any points. You are still more than welcome to re-enroll in the PowerUp Rewards program if you so desire. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order an found that the 2-Year Warranty was purchased for the console you purchased.  You are welcome to contact the Tritton Customer Service for warranty...

assistance on this item.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with our district manager and they have offered a full refund for this issue.  You are welcome to go back to this store in order to receive this refund.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear Latoya,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I am unable to release this information as the name on this transaction and Power Up account do not match your own.If you have additional questions, I am here for you. Shilo Holifield...

| Customer Care Support Associate | GameStop | Service Matters

Dear [redacted]   As previously stated, we are in constant communication with manufacturers to adhere to preferred sales techniques. Should the manufactures of the games have an issue with our display standards we will make the necessary changes. In accordance with our return policy, the transaction must have been done within the last 30 days. We will consider these items as defective but must be returned first before a replacement is provided for you. Star Ocean: Integrity and Faithlessness is only available in store. The Silver Case will be available for replacement at the same store. As no transaction was located under the PowerUp Rewards account linked to your phone number, we will need a proof of purchase.  We were able to see that new copies of these games should be available at the store locations in your current zip code 01876. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.After coordinating with the appropriate teams to determine why there was a suspension on your trades, the information received is that due to an influx of trades on smartphones, a...

temporary suspension was set in place by the trade in program. By no means is there any assumption that these trades were 'suspicious' in nature, and I cannot apologize enough that you were explicitly told that by one of our representatives during your visit. Rest assured, this has been escalated to be further reviewed and addressed.The suspension is set to be removed on 2/7/18, as these last for a 90-day period and the suspension went into effect on 11/7/2017. Unfortunately this process cannot be expedited any further due to the extensive process of clearing the status of the account in the system. While trades are currently suspended, this does not prevent you from making purchases or returns with GameStop so long as they are within GameStop's return policy. If you have any additional questions or concerns for us, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have experienced so many issues pertaining to this order. It was never our intensions to cause you any frustration. We thank you for bringing this to our...

attention as it appears that the item in questions was mistakenly left out of your order. I was able to locate your order with the information you provided. I noticed a refund was processed on 4/1/17 of $21.59 due to the item being out of stock. If you would please allow 7-10 business days for that refund to post in accordance with your financial institution. You should be able to take this reference number: [redacted] to your financial institution in order to find your refund and post it faster to your account. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for the price drop of this statue.  Please allow three to five business days for this credit to reflect in your account.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I know that there are times of miscommunication with people and companies, and I would accept that if these responses you are now giving me was given 3 months ago. However, they weren't, not only was the store not told, but none of the emails I sent to the Gamestop help email was answered with what you told me. My emails and requests for assistance went unheeded and when they were answered it was in a offhand way where it was a brush off. Saying sorry at this point does nothing. Telling me that you would assist me now but just not with this order and oh sorry that we didn't assist you when you first asked for assistance months ago, multiple times, is a slap in the face. There is nothing that can be done, your words I can't ever believe, and now anytime I see the store all I will have is anger. Because of your total disregard and lack of "communication", the item that I was highly looking forward to having that would cost only $12 has become one I will never have because the prices are starting to reach in the $100's. So, no, I will not accept the apology, I will never believe anything that is said because it's either being said because it's now been forced out of you or it's a way to cover yourself legally, and I will never ask for anything from you, the site, or the stores again because I know I will be met with nothing.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that your Discover card number was entered in as a GameStop gift card number which is the reason why your order was cancelled. At the time you placed...

the order you had mistakenly entered your discover card in as a GameStop gift card. This would be the reason as to why the agents you spoke with informed you that the gift card you entered was invalid. In order to better protect you I have now completely erased the form of payment from that cancelled order. I thank you very much for bringing this to my attention so I could get your card delete. For the amount of frustration you have gone through pertaining to this issue, please accept the following $20 promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders. We appreciate your patience and thank you for allowing us to resolve this issue for you If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that this issue has occurred. GameStop is not liable for lost or stolen cards in any case. That being sad I would like to help you in this very rare case. I have...

processed a replacement digital gift card order to be emailed directly to you. Please look out for that email within the next few hours. At max, one business day.Your email should include a new gift card number and a pin number for you to use online or online at [redacted]Your order number will be: [redacted]If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have worked with our Order Verification Director to ensure that your order was processed correctly.  I am also working to find how we can possibly change the order fail error that...

pops up.If you have additional questions, I am here for you. [redacted]

Good afternoon[redacted]I'm so sorry for the lack of follow up that you've received from Field Leadership. I have personally notified the district leader that you have not been contacted and that you prefer to be reached by e-mail. You can expect to be contacted by them shortly, however I would like to advise that if you have not received an e-mail within 72 hours then to please let me know at your earliest convenience, so that I can continue assisting until this matter is resolved. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted] [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I informed the customer service representatives several times of my direct contact information of which IS the direct phone number associated with my email and Game Stop account. My phone number has been the same for almost 6 years at this point in time therefore I find it difficult to believe that someone has attempted to reach out to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. District Manager did call me and was able to get my return approved at any store, though it is an inconvenience to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to determine why or how you were sent the incorrect game.  However, we would like to fix this issue and need to know would you like to have a refund or a replacement for...

this game?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]