Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I have not received the core yet. I received an order confirmation and would really like this code to use befor3 Christmas. Thank you for your help.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We do not currently have any record with the information that you provided.  Can you please further describe this issue so we may investigate this issue?If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Thank you for providing the information needed to locate that $50 order as I was having trouble finding it. A refund has been issued for all three of these order as there is no prior history of these types of issues. You should see your refund go through as three separate credits and will post within 7-10 business days in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Date of Account Creation:PowerUp Account Number:Phone Number Associated with the Account:If you have additional...

questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. District Manager did call me and was able to get my return approved at any store, though it is an inconvenience to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have worked with our Order Verification Director to ensure that your order was processed correctly.  I am also working to find how we can possibly change the order fail error that...

pops up.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, no attempted online orders were located. Would you please respond by rejecting this resolution and include any and all gift card numbers you were having an issue...

with?thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  The order you placed was a preordered item.  We work to package these items a week in advance of shipping due to the high demand of preordered items.  This order is packaged for...

shipment and cannot be reversed.  You do have the option to return this item to a physical store or refuse the shipment for a refund. If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you have still not received this magazine and would like a refund you will need to return to the GameStop store to return the Powerup and GameInformer price.If you have additional questions, I am here for you. [redacted]

Dear Latoya,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I am unable to release this information as the name on this transaction and Power Up account do not match your own.If you have additional questions, I am here for you. Shilo Holifield...

| Customer Care Support Associate | GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I will wait for their call, however can you tell me if the attached file was a memo sent to my gamestop or not?
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for the price drop of this statue.  Please allow three to five business days for this credit to reflect in your account.If you have additional questions, I am here for you. [redacted]

Dear [redacted]   As previously stated, we are in constant communication with manufacturers to adhere to preferred sales techniques. Should the manufactures of the games have an issue with our display standards we will make the necessary changes. In accordance with our return policy, the transaction must have been done within the last 30 days. We will consider these items as defective but must be returned first before a replacement is provided for you. Star Ocean: Integrity and Faithlessness is only available in store. The Silver Case will be available for replacement at the same store. As no transaction was located under the PowerUp Rewards account linked to your phone number, we will need a proof of purchase.  We were able to see that new copies of these games should be available at the store locations in your current zip code 01876. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I filed a complaint w/the Revdex.com on 12/22/16 (Complaint ID#: [redacted] about GameStop not sending me the product that I had purchased and paid for expedited delivery. In response to the complaint, Meredith S, the Revdex.com Liaison for GameStop responded on 12/26/16 and committed to a full refund. To date, there has been no refund or delivery of the said product. And since it's impossible to connect with GameStop customer service hotline, [redacted] due to "large call volumes" and wait times in excess of 1-hour, I am left with no choice but to file another complaint. This is truly detestable service and will result in me ensuring that my family and friends no longer patronize GameStop, even though we have 4 boys.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Transaction Information:Store...

Location:Description of the issue you are having:If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,[redacted] 
My order never was completed because your company gave me the run around. It wasn't a computer problem (cookies, etc). Your company said they were having issues. Then almost 4 hours later they inform me that it was the size of the order. You have not issued a gift card of anything, you hung up on me and never called back. I told your company $25 would have been accepted if they actually resolved my issue in first  hour or so. You took 4 hours of my time and not to mention I built a shopping cart that compiled of over 20 items that wasted (now) my time. Thank you for nothing.. I will continue to inform people of how you treat  customers (people)... I honestly am clueless how you even run a business. Surely these responses can't possibly be from corporate.... I will immediately send your responses and my criticisms of how you conduct business to the corporate office president and to the media if you do not offer a full, honest apology for treating me like I'm an ant you can step on. Thank you, but no thank you. Your response to me was a joke.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have sent you a replacement gift card for this issue.  I will arrive at the email or address [email protected] you have additional questions, I am here for you. [redacted]...

[redacted]