Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because:[redacted] I appreciate your response and efforts for resolution.I am ok with having new gift cards issued for the original amounts.Best Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the run around and lack of assistance you've received from our Guest Care and store representatives. Please know that it was never in our intentions to put...

you in this position, and I cannot apologize enough for the stress and frustration it has caused you. I would be more than happy to provide further clarification, and assist you as much as I can. In-Store Pick Up Reservations do not charge or settle on payment methods. In-Store Pick Up Reservations simply allocate an additional copy of the game to your preferred GameStop store location for you to pick up on release day, without having to wait for the item to be shipped but while having the convenience to secure your pre-order online. The only reason that In-Store Pick Up requests for card information is for security purposes. I have partnered with our Banking & Cash Management departments to attempt to locate an authorization or charge for $63.59, however they were unable to locate this. Do you by chance have this charge or authorization visible on a bank statement that you would be willing to provide? Any information that can help us help you is highly appreciated, and again I would be more than happy to assist with as much as I can. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I added several documents to the last response and I'll add the one you're ignoring again along with what I paid to get the controller I expected to receive from you as you only addressed the delay in shipping the controller, not the several other people who complained that they received a YOK controller when they expected a Nintendo controller just like I did.  I have an e-mail receipt if needed to prove I purchased that controller.  You advertised a Nintendo brand controller and that's what I ordered.  I'll be happy to return both controllers you shipped to me, but you'll need to refund the entire amount including shipping ($14.98) and then pay the $34.93 difference.  Jem promised he'd send a Nintendo brand controller when I first spoke to your customer service department, which didn't happen.  As supplies dwindled, the price climbed, that's your problem.  I ordered a Nintendo controller not a Yok controller and I will not yield due to poor business decisions made by Gamestop.  I suggest you cut your losses now, this is a clear cut case of false advertisement which is a big no no in New England, I documented the changes to your website, and I'm not going to back down.  Google 'treble damages'.   If you didn't know how many units Nintendo intended on shipping to you, maybe you should have waited before selling them online.  Or maybe you should have shipped the OE units you did have instead of selling them in stores on 11/30/16, 19 days after I placed my order.   Revdex.com Mediator, Please see the documents YOK complaints and YOK complaints2. 
Regards,
[redacted]

Complaint: [redacted]
This order still doesn't appear to be processing. Just sitting there doing nothing. Gift cards still not used. Same issue I had with 3 other orders.
Regards,
[redacted]t

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I was unable to locate any online order and couldn't find any store information based off of what you had provided. If you would please respond by rejecting this resolution with the...

following information:Transaction Date:System Serial Number:Transaction Information/Online order:Store Location:We are aware of the issue with our website saying accessory and the stores computer saying its category is a console. I have escalated that issue with out IT team to make sure all programs are under the same category. We thank you for bringing this to our attention.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
We are not getting anywhere just going in circles, I hope this gets posted so future Gamestop customers can see this and decided not to use your company.As I have stated over and over again I purchased the product from Gamestop not some third party partner of yours. If you would have taken the time that you already took responding to my complaint and  spoken to your partner to get this resolved that would have been great.  Instead you wash your hands from any responsibility. I have called the [redacted] number and exhausted every avenue, your customer service is horrid at best and I will keep this complaint open until I receive in my hands the $40.00 dollar rebate promised to me from Gamestop.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.As I have stated I don't want the product anymore I want my refund of $90.91, I can not trust the company to even send the product if a replacement had been sent as you (GameStop) claim then why was I never notified of it prior to this complaint. And I state again I do NOT want the game, I want my REFUND of $90.91.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When the game is opened, it is no longer factory sealed, therefore it is not new. This is a fact, not an opinion. GameStop has the resources to print game info for display, there is no need to gut a copy, and if you do is should be sold as used or at best used but opened at a slight discount. This policy is bad for your customers and bad for your company. Not only that, it leaves room for your stores to sell used games as new, and that’s happening if you believe it or not. It’s unethical and leaves room for fraud. I will never accept this and will continue to fight until GameStop does the right thing. New=FACTORY SEALED. Period! Can I reseal your milk with a sticker and you feel okay with it? No, and you know I’m right. This isn’t for me, this is for the gaming collecting community as a whole, we deserve it.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the whole reason I bought this for my son's birthday was because of the bundle - I was charged $71.99 - in addition to that extremely rude customer service and putting me on hold for over 2 hours and the disconnecting my call by Gamestop Customer Service - I could have easily bought the Fire Emblem Fates Conquest from [redacted] for $32.69 and saved money - refunding me $21 on credit card and sending me a $8 gift certificate is a very poor tradeoff. The least you can do is refund me half of what was charged
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we once again apologize for this poor experience in association with our company.  I spoke with the district manager for this store.  He advised that he called to speak with you and left a message with your voicemail that this item could be returned for full price in this store.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]The refund was added up to include the full price of what was paid for the specific digital code. The amount in question would be the shipping charges for the physical copy of Birthright that was shipped to you. Usually shipping is non refundable however I have manually added the remaining $2.46 to the gift card that was sent to you.Please feel free to use this gift card at your leisure either online or inside a local GameStop store!Thank you.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate you have come across this issue, however GameStop will not be able to issue the rebate as this went through a third party company. We are not responsible for Lost,...

Stolen, or Denied rebates. That being said please address your questions and concerns to [redacted] There is a live chat you can connect to and they will be able to help.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I had to call back and wait another hour and a half the day I wrote this because NO I did NOT receive my products on time. I attached photo proof of the day I ordered and the money I paid for the shipping since you can't see it. I should of gotten them on the 11/30/17 but I didn't receive them until 11/1/17 which is not on time and not what I paid for. I also got the last game this morning the morning of 12/4/2017. Please explain to me how that is "on time" as you state it was. At this point I am waiting for a FULL refund that I was promised from the last manager I talked to on the night of 11/30/17 but it has not come through yet. I will close this complaint once I see the refund on my card. I was promised a full refund and that is what I plan on getting. Please refer to that phone conversation it happens right before close that day if you need a more specific time. Well that is when someone finally answered. I will say a manager was supposed to call me back as well but that didn't happen so I'm glad I actually called just in case. The last manager I spoke to was the only one who was professional and not rude as well. So that was a plus. 
Regards,
[redacted]

Dear [redacted] I thank you for the information, I was able to locate the order in question. If you would please file a dispute with your financial institution we will be able to address this mater with them. At this time, we would not be able to refund for this order. I have sent your order information to our Asset Protection team for further investigation and possibly have the IP address that used your information blocked. We thank you for informing us of this potential fraud situation. Every bit of information will help us greatly.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for this troubling experience and for the frustration it has caused you- please know that it was never in our intentions to put you in this sort of...

position. I'd be more than happy to assist you in getting this resolved, and either helping place an order for the unit or locating a nearby store that has the item available. I'm only wanting to confirm the sale price you were initially quoted? Currently the bundle is listed at $449.99 on the GameStop website. Would you be able to verify that information for me? Or if you'd rather, you're more than welcome to forward those screenshots to [redacted] Once I have this information available, I will happily continue assisting you.I greatly look forward to your response.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I have already setup a profile and when I go to manage subscription its a blank page. I will call game informer but regardless I am owed time on my subscription. I rejoined in March 2016 and have no issues from that time period. I am owed a year worth of issues. I want an extra year placed on my account which is what I am owed. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I already tried that. They were not able to identify anything in their system.   I would like a new gift card.  I wouldn't have filed this dispute if it could've been resolved that easily. My local store could not help me.
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we sincerely apologize for this poor experience in association with our company. While the Product Replacement Plan does state that if the original item is not available it can be replaced with a like item and in some instances, a reimbursement can...

be given, it is at the store's discretion and all returns and refunds are subject to manager approval, per our return and PRP policy. Unfortunately at this time we are unable to issue a refund, nor are we able to require our stores to provide a refund either, however I have confirmed with the district leader that the Camp Wisdom location is more than willing to perform an exchange for you and is still holding a Blue Forza Xbox One 1TB Console to do so since your product replacement plan is still valid and does not expire until 12/7/2017. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Please do. Thanks