Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because: I already tried that. They were not able to identify anything in their system.   I would like a new gift card.  I wouldn't have filed this dispute if it could've been resolved that easily. My local store could not help me.
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for this troubling experience and for the frustration it has caused you- please know that it was never in our intentions to put you in this sort of...

position. I'd be more than happy to assist you in getting this resolved, and either helping place an order for the unit or locating a nearby store that has the item available. I'm only wanting to confirm the sale price you were initially quoted? Currently the bundle is listed at $449.99 on the GameStop website. Would you be able to verify that information for me? Or if you'd rather, you're more than welcome to forward those screenshots to [redacted] Once I have this information available, I will happily continue assisting you.I greatly look forward to your response.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
Although I clicked the "I'm not accepting the response made by the business to resolve this complaint" I did so until I have the ability to speak with the district manager. Once I've had the opportunity to speak with him and voice my concerns, I will close this complaint as resolved. I do appreciate you reaching out to me, and look forward to speaking with the district manager concerning this issue. Thanks for your time and patience.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Reservations for this item did not go live on the website and in stores until 12:01 PM CST on August 22nd, 2017. Unfortunately our systems for both in-store and online experienced...

intermittent issues that caused the lack of availability and prevented some guest from placing orders. While we do have programs such as the “First to Know” list for our guest to sign up for so that they can receive updates on specific items we anticipate to have high demand, this program does not guarantee our guest a reservation. Currently, the SNES Classic is no longer available online, and we are unable to fulfill request for this item; however we expect to have more units available at launch. We recommend staying tuned to the website at: [redacted] or contacting your local GameStop store to inquire about product availability when it nears closer to the release of this item.   If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards, [redacted].|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for any inconvenience or frustration this has caused you. Unfortunately at this time our ordering system is not able to process your information due to a previous history...

of high velocity- in particular, an influx of HTC Vive headsets that were attempted to be ordered within a short time frame. We would recommend visiting your local GameStop store to make a purchase, where they should be able to also assist you in placing an order via our Web-In-Store platform if you would like. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have spoken to the District Manager and they state they have spoken with you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Well at least there was a response.... I was given a $20 promotional credit (which I will likely not use as I never intend to shop at Gametop.com again) and a weak excuse as to why my money hasn't been refunded.  They still have my $45.78 and I still have no product.  Until I see that money refunded or the original ordered product in hand I am still very unsatisfied.  Perhaps I can go through Paypal myself to rescind the transaction.Regards,[redacted]

Dear [redacted]We were able to look into your issue and saw that per tracking number [redacted] your order was successfully delivered to the P.O. box as addressed on 1/11/17 around 10:36am. If you would please check your P.O box for your order as it finally delivered as promised!We are happy to see that you were finally able to get your order and appreciate you allowing us to resolve this issue. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Because GameStop is still researching this issue and coordinating with Amazon for more information regarding the gift card cash out, I have e-mailed you personally where you and I...

can stay in contact until this matter is resolved if you'd like. Please let me know if you experienced any difficulties receiving my e-mail, and I'll be happy to assist you further.If you have any additional questions or concerns, please feel free to let me know. You can either reach me through e-mail, or via this complaint.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Date of Account Creation:PowerUp Account Number:Phone Number Associated with the Account:If you have additional...

questions, I am here for you. [redacted]

Good afternoon[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry that this has yet to be resolved for you. Unfortunately, we are sold out on the product you requested a replacement for, so I have processed a refund of $20 back to your...

original mode of payment [redacted]. Depending on PayPal's policy and procedure for refunds, it may take them between 3-10 business days to accept and post this balance back to the account. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the difficulties you've experienced trying to obtain your refund. After researching the order, it looks like PayPal is having difficulties accepting the refund because...

the transaction has been closed, due to what seems to be a dispute that was made against the online order. I personally attempted to refund the $9.99 via our PayPal client and it did not authorize. Because this cannot be refunded via PayPal, I'd be more than happy to offer your refund in alternate forms. We could issue this onto a GameStop digital or physical gift card. Digital is e-mailed to you within 48 hours, while physical is mailed within 7-10 business days. The other option that we have available is to mail your refund in the form of a corporate check. This can be either cashed or deposited into a checking account. Please let me know which option works best for you and I will be more than willing to get everything arranged.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Thank you for your response, but can Gamestop reissue a new product key?
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    I was able to see that you emailed in just barely outside our 30-day defective guarantee by only a couple days. We would have definitely helped you with these games. I also saw that a few months went by where you did not have a response. For this terrible disservice you received, I have issued a refund of $20 for the Super Mario 3D World (as I didn’t have a replacement at this time) and replacement copies of the other two games. You are more than welcome to keep those defective games or trade them in if you would like, to gain a little something back for your troubles.   Please allow 7-10 business days for the refund to post in accordance with PayPal. In addition, if you would please allow one business day for processing and be business day for shipping you should receive your replacement games shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The item you are inquiring about is available at that cost as of 2/8/17. Good news, you should be able to place an online order for that item to be shipped directly to you! Here is...

the link at which you may be able to use to place your order:[redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear about all of the trouble you've experienced with your online order. I'd be more than happy to resolve this for you. I understand that you're missing the Virtual Currency that...

came with the bundle, which I can provide you with, however I was wondering what else was incorrect with this order? For reference, I have your order number and the contents provided below: GameStop.Com Order [redacted]NBA 2K18 + 75,000 Virtual Currency Xbox Live Bundle:1 Digital Download Code for NBA 2K18 75.000 Virtual Currency - $18.79, no tax. 1 Physical Copy of NBA 2K18 Standard Edition for Xbox One - $30.17 after taxI also show one copy of Pokemon Ultra Moon being added to the order, which after tax came to a total of $42.79. Your order total came to be $91.75 for all three items, and we only show $91.75 being collected on your Visa. Again, I'd be more than happy to help correct the issues with your order, I'm just wanting to make sure I'm on the same page with you.I look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I have not received the core yet. I received an order confirmation and would really like this code to use befor3 Christmas. Thank you for your help.
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are currently completely out of stock of all wave 4 Amiibos.  We suggest that you continue to watch our website for these highly sought items.  We do not have information at...

this time of receiving additional stock.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if and when the refund is completed.  We do not believe it until we see it and want to change our bank card number as soon as possible.  We do not want to ever be associated with Gamestop again. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We were able to debit the fund from the gift card and issue you a refund for the $50 to correct this issue. Please allow 7-10 business days for the refund to post to your account. While we...

were unable to determine why the gift card wasnt used, we have now correct this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters