Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11416620, and find that this resolution is satisfactory to me. 
Regards,
[redacted]Hi, I will attach a copy of the original receipt it is faded so hopefully its not too bad. I have spoken with a customer representative already. They said 3-10 business days for the money to be posted on the account. I wish to be better compensated as mentioned in the previous, not just refunded what I was charged twice for. I also uploaded a section of my bank statement, so you can see the charge as well. Thank you.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Reservations for this item did not go live on the website and in stores until 12:01 PM CST on August 22nd, 2017. Unfortunately our systems for both in-store and online experienced...

intermittent issues that caused the lack of availability and prevented some guest from placing orders. While we do have programs such as the “First to Know” list for our guest to sign up for so that they can receive updates on specific items we anticipate to have high demand, this program does not guarantee our guest a reservation. Currently, the SNES Classic is no longer available online, and we are unable to fulfill request for this item; however we expect to have more units available at launch. We recommend staying tuned to the website at: [redacted] or contacting your local GameStop store to inquire about product availability when it nears closer to the release of this item.   If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards, [redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: This response doesn't address my problem at all. This is the root of the whole situation. Not only was my complaint obviously not read (or I wouldn't have been directed to read an FAQ that I have gone over numerous times since the first day of suspecting an issue), but this is another instance of being directed to a non-solution in hopes that the problem/I will just go away.Just to be crystal clear. I have read every FAQ. I have talked to countless representatives in both Gamestop customer service and Gamestop rebate center, both on the phone, and over email, and live chat, across a dozen hours. No one seems to be able to even address the problem. I am constantly pushed off on someone else, told to go somewhere else, or contact yet a different place with only the same thing happening on the other side. I have been explicitly lied to about the problem being addressed so that I will cut contact.My purchase record, along with all of the phone and email correspondence *must* be accessible for review. There is absolutely no reason at this point to not know the full depth of the problem and my effort to resolve it.
[redacted]

Complaint[redacted]
I am rejecting this response because:Thank you for clearing the hold from the gift card. However, I attempted to order and received an error "Undefined: OrderSubmissionError" and again a $10 hold was placed on the gift card (See attached PDF). Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have spoken to the District Manager and they state they have spoken with you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards, No, there is nothing about Mod Kit Black Op 3. You are looking at the wrong purchase order. Please find mine and fill the order please. I just forwarded that email of my Order Confirmation to [redacted]. Please find it. I also left my phone number in the email I forwarded.
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here are your missing bonus codes for your order:[redacted]If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: 12349214
I am rejecting this response because: GameStop was not able to fulfill my request of preordering an [redacted] mini but was willing to help cancel my PayPal transaction. My [redacted] transaction ID is O-[redacted]
Regards,
[redacted]

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the difficulties you've experienced trying to obtain your refund. After researching the order, it looks like PayPal is having difficulties accepting the refund because...

the transaction has been closed, due to what seems to be a dispute that was made against the online order. I personally attempted to refund the $9.99 via our PayPal client and it did not authorize. Because this cannot be refunded via PayPal, I'd be more than happy to offer your refund in alternate forms. We could issue this onto a GameStop digital or physical gift card. Digital is e-mailed to you within 48 hours, while physical is mailed within 7-10 business days. The other option that we have available is to mail your refund in the form of a corporate check. This can be either cashed or deposited into a checking account. Please let me know which option works best for you and I will be more than willing to get everything arranged.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with our district manager and they have offered a full refund for this issue.  You are welcome to go back to this store in order to receive this refund.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]   Your order completed the same day as it was created. Your download code is: [redacted] Activation Instructions:       1. From the PlayStationNetwork icon on the XMB, select 'PlayStationStore' 2. Select the 'Redeem Codes' icon located in the upper right of the screen. 3. Enter code and click 'Continue'. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear about all of the trouble you've experienced with your online order. I'd be more than happy to resolve this for you. I understand that you're missing the Virtual Currency that...

came with the bundle, which I can provide you with, however I was wondering what else was incorrect with this order? For reference, I have your order number and the contents provided below: GameStop.Com Order [redacted]NBA 2K18 + 75,000 Virtual Currency Xbox Live Bundle:1 Digital Download Code for NBA 2K18 75.000 Virtual Currency - $18.79, no tax. 1 Physical Copy of NBA 2K18 Standard Edition for Xbox One - $30.17 after taxI also show one copy of Pokemon Ultra Moon being added to the order, which after tax came to a total of $42.79. Your order total came to be $91.75 for all three items, and we only show $91.75 being collected on your Visa. Again, I'd be more than happy to help correct the issues with your order, I'm just wanting to make sure I'm on the same page with you.I look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]The account being cancelled from misuse has nothing to do with points being credited from purchases at our GameStop store locations. PowerUp Rewards members receive points from eligible purchases, that's included in the program. The account was cancelled due to misuse of the appeasement program; IE: consistent reports that coupons were redeemed and used without authorization, where points were then refunded back to the account.  Lastly, the account was temporarily suspended while under review which is why you still continued to receive e-mails. The account was cancelled in April, and no further e-mails should be sent to your inbox pertaining to this account. I do sincerely apologize, however we will not be able to reinstate the account, or reissue any points. You are still more than welcome to re-enroll in the PowerUp Rewards program if you so desire. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if and when the refund is completed.  We do not believe it until we see it and want to change our bank card number as soon as possible.  We do not want to ever be associated with Gamestop again. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Upon investigation, your order was canceled and therefore GameStop would not have collected funds. Rest assured that your money was never collected for this order because we do not...

charge until we ship. Since your order was canceled no money would have been collected. If you see a pending charge on your account, at this time you will need to dispute this charge with your financial institution as GameStop will not be able to assist with that.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    I was able to see that you emailed in just barely outside our 30-day defective guarantee by only a couple days. We would have definitely helped you with these games. I also saw that a few months went by where you did not have a response. For this terrible disservice you received, I have issued a refund of $20 for the Super Mario 3D World (as I didn’t have a replacement at this time) and replacement copies of the other two games. You are more than welcome to keep those defective games or trade them in if you would like, to gain a little something back for your troubles.   Please allow 7-10 business days for the refund to post in accordance with PayPal. In addition, if you would please allow one business day for processing and be business day for shipping you should receive your replacement games shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have gone over this order and show that there were not discounts that were applied the order. If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending the refund of the $40 and an eta on Injustice 2 being shipped.
Regards,
[redacted]