Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that your Discover card number was entered in as a GameStop gift card number which is the reason why your order was cancelled. At the time you placed...

the order you had mistakenly entered your discover card in as a GameStop gift card. This would be the reason as to why the agents you spoke with informed you that the gift card you entered was invalid. In order to better protect you I have now completely erased the form of payment from that cancelled order. I thank you very much for bringing this to my attention so I could get your card delete. For the amount of frustration you have gone through pertaining to this issue, please accept the following $20 promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders. We appreciate your patience and thank you for allowing us to resolve this issue for you If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration and inconvenience this has caused you- please know that it was never in our intentions to put you in this position. Since we are unfortunately out of...

stock on back up codes for Rocket League, I have processed a full refund of $25.71 back to your original mode of payment. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance. I would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then to please let me know at your earliest convenience so that I can continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.After coordinating with the appropriate teams to determine why there was a suspension on your trades, the information received is that due to an influx of trades on smartphones, a...

temporary suspension was set in place by the trade in program. By no means is there any assumption that these trades were 'suspicious' in nature, and I cannot apologize enough that you were explicitly told that by one of our representatives during your visit. Rest assured, this has been escalated to be further reviewed and addressed.The suspension is set to be removed on 2/7/18, as these last for a 90-day period and the suspension went into effect on 11/7/2017. Unfortunately this process cannot be expedited any further due to the extensive process of clearing the status of the account in the system. While trades are currently suspended, this does not prevent you from making purchases or returns with GameStop so long as they are within GameStop's return policy. If you have any additional questions or concerns for us, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

I do accept this resolution but I would like to keep the pokemon plush order active as I am hoping I can get it for my nephew before Christmas.  Also, I did receive the game and this one did have the codes so I thank you for the quick turn around on that.  I am about 20 miles from the nearest UPS dropoff facility but I will get that first one dropped off as soon as I am able to get there.   I really appreciate your help in getting these issues resolved.
Merry Christmas! 
[redacted]

Complaint: [redacted]
I am rejecting this response because: What do I tell the store?, what info. do they need? How long will it take to get a refund, its already been over a month.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that a replacement order was created for you instead of a refund order. I have no corrected this, we did receive your return as well. A refund of...

the full $572.09 will be created to you. If you would please allow 7-10 business days for the refund to post in accordance with your financial institution.We thank you for allowing us to resolve this matter for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. Your company has made a promise and should honor it. My next step would be to take this to small calims court if my issues does not get resolved.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded these points to your account.  They should be visible on your account within 24 hours.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You can find the receipt information for this order by visiting GameStop.com and following these directions:1.  Click Your Account drop down2.  Click Guest/In-Store Orders3....

 Use your Email and Order NumberYou can open the order you will see your receipt.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear this happened during your visit with us. We take these matters very seriously and want to make sure that we're taking steps to prevent incidents such as these...

from happening, as we never want to inconvenience our guest. I would be more than happy to escalate this issue over to the district leader that oversees the store in question in order to get this resolved for you, however I am unsure of which location you experienced this at. When you're next available, would you be able to provide that information so that we could assist you further in getting this resolved?I look forward to hearing back from you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Business has failed to provide assurances that it will end it's deceptive business practices of selling used games as new.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to the District Manager of this store and he stated that the store is willing to give you a refund for the missing reserve.  Please contact the store for further assistance.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to reissue these codes as we are currently sold out of them.Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint[redacted]
I am rejecting this response because: You have done nothing to resolve my issue.  The order number is [redacted] I have attached the order information which clearly shows our original order and the fraudulent order with two different IP addresses.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I apologize for the delay in response. I reached back out to our IT team to get an update however I have a feeling this is going to take a lot longer than anticipated. One more troubleshooting idea they had was to make sure that the special character you have been entering in is on the list of applicable characters when you go to change your password.I think at this point we might want to try to set you up with a new PowerUp Rewards account and transfer your points to the new one.At your leisure, please feel free to head to your local GameStop store and have them call their Store Dedicated Hotline in order to assist with getting you a new account. I have left very detailed notes on your account to make it understandable for any agent who accesses your account.We would like to thank you for your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear Tamarra,On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted]Revdex.comMESSAGE:
Revdex.com:
I am responding to the message for more information from Gamestop. The Oder Number for my purchase is [redacted]. The purchase was made online from the McKnight Road Gamestop. The I used my cousin [redacted]'s rewards card so the purchase is under her name but my shipping address and credit card information.
[redacted]  ADDITIONAL INFORMATIONThe consumer called the Revdex.com 12/8/2015 and stated she received a refund from her credit card company.

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  As previously stated by the agent in our corporate office that you spoke with, the state of Tennessee now has a state law that requires tax on all trade transactions. We will not be...

able to refund you for the $3.88 that was added to your transaction as GameStop is following the state laws in your area. Please feel free to write to your local government representatives should you feel the need to do so.   For more information please visit this site: [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to determine why or how you were sent the incorrect game.  However, we would like to fix this issue and need to know would you like to have a refund or a replacement for...

this game?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.We apologize for any confusion this occurence may have caused you. It is not the purchase and trade of your switch console that set the trade suspension. It is the misuse of the...

promotion and previous history your account has. While GameStop does offer special trade promotions for their guest to take advantage of, the intention is that those promotions are one-time use per guest. This account had been previously suspended because of  misuse of our trade program, however after thorough review and reconsideration, a one-time courtesy was made to have the suspension lifted in your favor so that you could continue to participate in trade promotions. An agreement to abide by our trade terms & conditions was made by signing for the transaction on the pin pad after each trade transaction made. Because there were signs of misuse and a violation of those terms & conditions, the decision has been made to suspend trade transactions indefinitely both by regional and corporate loss prevention. GameStop will not be able to lift this suspension going forward, and we will not be able to re-instate the account or issue a new one. This trade suspension does not prevent you from making purchases or returns at our retail locations or through GameStop.Com if within return policy. For more information regarding our return policy, please visit: 
[redacted]For more information regarding our trade policy, please visit: [redacted]If you have any additional questions or concerns, please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]