Gamestop, Inc.

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, the code you received should be a viable Steam code. I believe that that same format can be sued through Uplay as well. I have now issued a full refund for the game as...

a one-time exception. The download games we offer are to be downloaded through their respective clients. The product key gives you that opportunity to do so. If you were to purchase a physical copy of the game you would not need to go through the arduous task of downloading via gaming client. A lot of the products we offer for PC gaming will be trough download as it seems the majority of our guests prefer to use the download option. We strongly suggest to be sure of the game you are wishing to download as we do not offer refunds for dlc. Please allow 5-10 business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Valid on one single in-store and in-stock item only. Does not apply to Web in Store purchases . Certificate is applied to highest retail value item. No cash back. See store for details. Selection varies by store. Not valid towards downloadable content, giftcards,reservations or POSA cards. Not redeemable for cash. Valid in US, Guam and Puerto Rico. Max 3 per day, per member. Two certificates of the same denomination can not be used in the same transaction. Expires 12/31/15After 3 different trip's I was able to use all 3 coupons but was only allowed to use them in separate transactions. I know longer have the coupons to give you a screenshot as they were used now. This is a typical response I would expect form a person in your situation (asking for a screenshot of something that your store possesses, to gain as much money as possible) The only thing being wasted is my time and energy at this point after being humiliated and ripped off by Gamestop. I do not expect your business to treat a customer correctly after years of shopping at your stores. This is all the information I have, there is nothing else.  Walmart & Gamers Alley for me from now own I guess, (I cannot stay with a company that robs and steals), so please do not contact me again unless it's for some sort of compensation.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your first order did not go through to our order server.  I am unsure as to why it did not go through as there is no information in our server for a first order placed.  However, you were compensated for the issues with the order website via a $25 gift card.  We cannot further compensate for this issue.  If you continue to have further issues with our website I would advise that you clear cache, cookies and all browsing history from your browser and possibly test other browsers.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We apologize for the delay in response. I understand your experience has been a frustrating one and it is completely understandable. It is never our intention to cause any difficulties or...

lead a customer to believe we are wanting to violate a sales agreement made between GameStop and its consumers. Every store was allocated a certain amount of pre-orders for each specific type of The Legend of Zelda: Breath of the Wild editions that are being released. It seems the store was misinformed about the number of pre-orders they were allotted for the Masters Edition and they went over their amount. Consequently they had to change the type of reservation for your game. Unfortunately, we do not have the proper allocations needed to place an online reservation for you. Due to the nature of the concern we have forwarded your concern to the District Leader who should be able to provide further assistance in this matter. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
HOW MANY MORE TIMES DO I HAVE TO REJECT UNTIL THIS MATTER IS SOLVED? I refuse to believe that not even at least a partial refund or a at least a gift card for XXX amount  could have been issued nor was I was even given an opportunity to ASK.  I spent almost 400 dollars expecting to pull at least 2 or 3 gold figures.  I would have accepted pulling at least 1.  I'm NOT asking for a full refund in this matter. Gamestop is claiming the boxes weren't tampered with. the seals were broken on all but 3 or 4 of my boxes. look on youtube for backup of my claim.  [redacted] the video is 12 min. 30 sec. long. there are numerous claims on other youtube videos about bad odds, boxes gone through, employee negligence, so on and so forth. also in the COMMENT SECTIONS  on these videos there's other issues being discussed.as you can see, gamestop is REJECTING ANY FURTHER INPUT. HELP!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I know that there are times of miscommunication with people and companies, and I would accept that if these responses you are now giving me was given 3 months ago. However, they weren't, not only was the store not told, but none of the emails I sent to the Gamestop help email was answered with what you told me. My emails and requests for assistance went unheeded and when they were answered it was in a offhand way where it was a brush off. Saying sorry at this point does nothing. Telling me that you would assist me now but just not with this order and oh sorry that we didn't assist you when you first asked for assistance months ago, multiple times, is a slap in the face. There is nothing that can be done, your words I can't ever believe, and now anytime I see the store all I will have is anger. Because of your total disregard and lack of "communication", the item that I was highly looking forward to having that would cost only $12 has become one I will never have because the prices are starting to reach in the $100's. So, no, I will not accept the apology, I will never believe anything that is said because it's either being said because it's now been forced out of you or it's a way to cover yourself legally, and I will never ask for anything from you, the site, or the stores again because I know I will be met with nothing.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.This response is in regards to the questions asked by Gamestop.  The answer to the question is the game was marked $14.99 and it was attempted to be purchased on 07/19/16. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have experienced so many issues pertaining to this order. It was never our intensions to cause you any frustration. We thank you for bringing this to our...

attention as it appears that the item in questions was mistakenly left out of your order. I was able to locate your order with the information you provided. I noticed a refund was processed on 4/1/17 of $21.59 due to the item being out of stock. If you would please allow 7-10 business days for that refund to post in accordance with your financial institution. You should be able to take this reference number: [redacted] to your financial institution in order to find your refund and post it faster to your account. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I can completely understand why these issues would be concerning to you. I am limited to the exact details causing the orders to fail, however, I have gone ahead and worked with our order verification team to uncover the reasoning behind the orders being cancelled for payment issues. It seems as though the information provided was being flagged by our automatic programming thus resulting in the cancellations. We were able to fix that! we have you now added to the positive list and your orders should now process as normal! I would like to thank you for being persistent with this and provided me with all of the information you included. This was instrumental in discovering the errors.I will keep an eye open your order to ensure it processes as desired. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]I'm truly sorry that this issue is still ongoing. It appears that there's a disconnect between our ordering system and [redacted] and so with that in mind I have discounted the order total down to $0. I have requested a void on any holds or authorizations on your PayPal account, since we will not require any funds for this order. Going forward, you can expect to see this arrive shortly, but no later than Tuesday, 12/26/2017.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Your first initial gift card was stolen and therefore had no balance when you checked on the card. GameStop is not liable for lost or stolen cards in any case. A decision was made to provide you with a replacement as a courtesy to you. I was able to check your gift card and saw that the funds loaded after you checked on the balance. For this I am unsure as to the reason why the gift card loaded AFTER you received your email. The funds were on the gift card at the time of my last correspondence but are no longer present as I have taken them off in order to refund your wife. A refund should post to the account within 7-10 business days in accordance with your financial institution. We thank you for your patience and appreciate you allowing us to resolve this issue for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about the trouble you've experienced with your purchase. From what I was able to find, neither GameStop or EB Games currently sells rechargeable phone cases, however I...

would still love to assist you further in any way that we can. I understand that you mentioned you had pictures of the case being damaged, but do you by chance have your receipt of the purchase still? That way we can review the transaction further and come up with the next step to hopefully get this resolved for you as soon as possible. I look forward to hearing back from you!Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have emailed [redacted] the information to the email provided.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As you have stated this gift card was not purchased or obtained from GameStop.  You will need to contact Card Pool about this issue.If card pool can provide proof of them purchasing the card from the previous customer and then sold the item to you we will be able to resolve the issue by providing a new card to you.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be working with their district manager on the issue.
Regards,
[redacted]

Good afternoon[redacted]I'm so sorry for the lack of follow up that you've received from Field Leadership. I have personally notified the district leader that you have not been contacted and that you prefer to be reached by e-mail. You can expect to be contacted by them shortly, however I would like to advise that if you have not received an e-mail within 72 hours then to please let me know at your earliest convenience, so that I can continue assisting until this matter is resolved. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted] [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation into your case. It was discovered that the Steebook case finally arrived on 10/21/16 with tracking number [redacted].For the late shipment I would...

like to offer a refund on your shipping charges. A refund of $10.00 will be issued back to your PowerUp Rewards credit card. This should post to your account within 7-14 business days.  If you have additional questions, I am here for you.[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that this issue has occurred. GameStop is not liable for lost or stolen cards in any case. That being sad I would like to help you in this very rare case. I have...

processed a replacement digital gift card order to be emailed directly to you. Please look out for that email within the next few hours. At max, one business day.Your email should include a new gift card number and a pin number for you to use online or online at [redacted]Your order number will be: [redacted]If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters