Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I know it may be a mistype but you state card has been issued (which I am still waiting on) but the previous email you stated you found all three I just wanted to verify I will be getting all three. I would also like to know what to do if they still do not come into my email. I have already checked my spam folder.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I informed the customer service representatives several times of my direct contact information of which IS the direct phone number associated with my email and Game Stop account. My phone number has been the same for almost 6 years at this point in time therefore I find it difficult to believe that someone has attempted to reach out to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the Manager of this online store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted]
[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
I spoke with [redacted] with GameStop and he was able to resolve the situation.  I did obtain a 12 months Xbox live card in exchange for the 3 months from a different Game Stop location where they were very friendly and helpful.  Thank you for your assistance to this matter. [redacted]
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I spoke with my district manager and they state they spoke with you and offered for this item to be returned to a different store.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Do you mind providing more information on this purchase you were wanting to return at our retail location and were denied a refund? Any information such as what the item was, when...

you had roughly purchased it, what location, etc. That way, I can assess the situation and assist you further in resolving this.I greatly look forward to your response.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would be happy to accept and close this request, but I have yet to receive any refund on my credit statement. I appreciate the offer to refund my whole order and will be happy to close this request once I receive the refund or other arrangements are made. Thank you.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have contacted gamestop customer service again and reexplained the situation, they informed me this time that I would need to contact the next tier resolution department by going in store and having the store contact them for me. I went to the store and explained the situation again and they informed me they don't know of any higher tier resolution department and there is nothing they can do. Is there a way I can contact you directly to resolve this?
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You have been refunded for the items you received and the District Leader should have reached out to you about your issues.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], here is the information that was requested:Transaction date: [redacted]Order number: [redacted]
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:With all due respect, I find it HARD to believe that I have to go to the store. For the following reasons:1. Your district manager did call me and he mentioned it would be a credit refund back to my original method of payment2. He only needs the serial number of the system I bought which I can DICTATE over the phone and or they can match to their records as they keep a folder. It is not resolved, and this is sickening. Atrocious service and it doesnt surprise me that Gamestop is secondary to other retailers who actually accomodate people. I cannot and have not been able to make the time to make it to the store so this is nonsense. I want my money back immediately. This back and forth has gone on for too long. If this doesnt get resolved this week, I am putting a dispute through my bank and end it. Absolutely atrocious. I've had it
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address either of my complaints or suggested resolutions. At the very least compensation in the form of a gift card or reward points would at least take my experience from an F to a C.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I have sent this to GameStop as well. I had an issue from them which they have still not resolved. This is why I chose to go through the Revdex.com. The response on both issues is the same with no resolution. They want information and then they refuse to follow up.

Good afternoon [redacted] Having been through something similar myself, I understand how you feel completely. I agree that the store should have been more vigilant in recognizing that fraud was happening, instead of going under the assumption that the individual using your card was your child or relative. That is why I personally notified the appropriate teams of this incident, so that it can be reviewed with the store, because as I mentioned beforehand, your security and safety is our top priority here, and there is never room for negligence. I cannot apologize enough that we've failed to show that, but rest assured it will be addressed as we cannot continue to let this happen. While we highly stress to our representatives to always be alert and sharp when processing transactions, there is always the risk of fraud happening despite these steps being taken, and that goes for everywhere aside from GameStop. As a company, in order to also accept payment options from card networks, such as [redacted] and [redacted], we have to comply with their rules and regulations. Those regulations include prohibiting a retailer for asking for an ID when processing a credit transaction if the back of the card has been signed. In the event that the card is not signed, and there is suspicion, the retailer may ask to verify identity by requesting for a government issued ID. As always, should your financial institution or police department need any information pertaining to the transaction that took place, GameStop will gladly provide them with that and assist them in any possible way that we can. If you ever have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry that the product you had ordered was not able to get to you on release day as planned. While we do offer Overnight delivery on pre-ordered items with the expectation that...

they will be shipped and delivered on launch day, it does not guarantee it due to certain possibilities that would cause the order to delay such as weather delays set forth by courier services or issues with processing payment. Upon researching the order further I was able to show that the original payment method you had selected to fund this order, PayPal, has rejected the authorization that GameStop was attempting to place on multiple occasions. Because we were unable to update the payment method until 9/5/2017, your order was not able to be shipped until 9/6/17, however I do show that it is out for delivery today according to UPS's tracking information (Tracking [redacted] I hope that this was helpful. If you experience any further difficulties with your order, or have any other questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please make it a check out to [redacted] and mail it to the address of [redacted].
Regards,
[redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company.  Depending on your financial institution, the pending charge should fall off within 7-10 busniess days. The time frame would be suggested by your financial institution and would need to be addressed by them. We have not settle on funds for the remaining $47.69 as this item is now backordered. We unfortunately do not have the inventory to fulfill this request at this time. We are waiting for the manufacturer to ship GameStop more inventory. The moment it arrives at our facilities we will be able to settle on the remaining charge and ship your order right to you. Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] Once again, we do apologize for the trouble we have caused with these issues. The stores should have been notified of the cancellation of the items due to their damage. We have processes in place to ensure that critical information is provided from the corporate office to the stores but it seems this communication failed. We understand your desire to receive the item despite the damage but unfortunately the damage was beyond sellable condition. The refund that was provided to you by the store was necessary because we are unable to hold onto your payment without being able to provide you the product you requested. We also apologize for the way the refund was forced upon you was less than satisfactory. We will be sure to have this addressed internally as we do not want to cause any additional stress on our guests during an already frustrating situation. We would appreciate the opportunity to turn this unfortunate situation around if there is any way we can assist please let us know. [redacted]|Revdex.com Liaison| GameStop | Service Matters