Gamestop, Inc.

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. All of our GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floor. First, the new copy of the game...

(disc/cartridge) and any sensitive materials (downloadable content) is taken out of the box and put safely away, then the case of the game is put on shelves in order to have proper representation. New copies of games will always have at least one “gutted” copy on the sales floor and pre-owned games will usually have two copies. Our new games are still new even though we have to open one copy to represent it on the sales floor. This policy was put in place to best represent what is in stock at that location. We apologize for any confusion this policy may have created for you, but rest assured your new game is in fact a new copy.Should one of our guests ask for a sealed copy, we do what is in our power to obtain a sealed copy if possible. Manufacturers are aware of our sales and marketing techniques and they provide cover art cases for items that need to be presented on our shelves without being opened. While we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelves. Luckily most cities have more than one GameStop location or we can have a sealed copy sent to your home from our warehouse.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are completely sold out of this game.  We will be unable to replace this item.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:
We spoke with [redacted] and they claim it is not being rerouted through them.  If possible, we would like to provide the information for the Visa card directly to GameStop.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attempted to contact you via phone about this issue.  We were unable to find any errors on your account or with our PowerUp Catalog.  Can you please try to make this...

purchase again and provide any errors or screens shots of issues.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this transaction and I show your preorder was changed to a Battlefield 1 instead of a Call of Duty and you also renewed your PowerUp account with these funds.  You will need to place a new preorder for this game.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, a replacement order was created and shipped out via tracking number [redacted] We apologize for the delay in response however, we see that this issue...

is now resolved as your package shows delivered by UPS as of 3/3/17. We do not see that the defective game was shipped back but please feel free to bring the defective copy to your local GameStop store for a return. you would not be owed any funds for this game as a replacement has already been sent. Should you encounter any issues please inform the store to contact their Store Dedicated Hotline for assistance.Thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have replaced this card once again and shipped it via UPS to your address.  You can track the card with the following tracking number:[redacted]If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. rest assured that we would not utilize your points without first notifying you. A mass email was sent out two weeks before we started the new program in order to let our guests know in...

time to update their preferences. We apologize that your email seems as though it might have been lost in transit. However, I have gone ahead and refunded you for the missing points as well as added an additional 5,000 as a courtesy for the confusion.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the frustration this has caused you, please know it was never in our intentions to put you in this position. There was a minor delay in orders being fulfilled, however we anticipate these orders to still be delivered on time to our guests. Currently, I show that your PlayStation 4, $50 Gift Card, Last of Us Remastered and Wolfenstein: The Two Pack have shipped. Tracking for those can be found under the following tracking numbers:PlayStation 4 (1TB)[redacted]n transit, ETA of 12/5/17. GameStop $50 Gift Card: Shipped, sent to your e-mail address of [redacted]The Last of Us Remastered[redacted] Delivered on Thursday, 11/30/17. Wolfenstein The Two Pack: [redacted] Shipped 12/1, Tracking information will reflect via [redacted] Shortly.Currently, I do show that your copy of Injustice 2 is on a temporary backorder, however we expect for this to be fulfilled shortly. Because of this delay on your order, I have processed a discount on your order, refunding back $40.00.  Depending on your financial institution, it can take them anywhere between 3-10 Business Days to accept and process this.  If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint[redacted]
I am rejecting this response because:Hello,The gift card # is [redacted] worth $25I attempted to purchase a Yarn Yoshi - Poochy amiibo and Nintendo $5 eshop card for $26.99.Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that complications arose during your data transfer, however GameStop would not be responsible for the transferring of any data between consoles or any complications...

that may occur during said process.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:See attached if this doesn't PASTE correctly. I have also attached my Resume.[redacted] and GameStop,GameStop has never once provided me with any evidence of any of the so-called violations of the terms and conditions that I made. GameStop has never listed the terms that I violated when accusing me of violating them.I did not return the product for store credit, I was refunded the full purchase price as I returned it because the price of the HTC VIVE dropped $200 over the weekend. I had intentions to BUYING IT BACK, but your company blocked the trade of the PS4 PRO toward it. Also, I have the email stating that the HOLD for my purchase was declined as they could NO LONGER FIND THE HTC VIVE IN STOCK.  Your email states:[redacted] The store you selected does not have your requested product available. We sincerely apologize and have a few suggestions:  1.     Return to [redacted] and try another location for us to search, or increase your search radius. 2.     This item may be available to ship to your home. Check [redacted] for availability. This contradicts your statement that I was banned for using the promotion twice. I was NOT ABLE TO USE THE PROMOTION TWICE, as the ban was already in place after I used it ONCE.The previous trade ban, I was told, was due to a computer flag for trading in 6 USB cables. Your system allowed the trade, you advertised my trade as the trade of the week in the Salem, MA location (dollar wise) so why should I be punished for trading in multiple cables (as part of massive trade) when your computers allowed it and GameStop profited from the sale of my trade.Your employees have NEVER accepted a trade for duplicate copies of the same game unless I showed a receipt, so I do NOT know which trades you are speaking of that were duplicate.  Why accuse me of fraudulent activity without letting me provide evidence of the contrary? Why NOT tell me which games, trades etc. are raising a flag, let me know, and I can provide evidence that indeed I OWNED that merchandise.I did NOT abuse the certificate program and you provided ZERO evidence that proves this. I ONLY had the Negative balance of points when your cashier processed the return of the HTC VIVE at 799.99 to which I was planning to buy it back for 599.99 after the PS4 PRO Trade. The $800+ return took my pro rewards negative, because I had redeemed them before the repurchase (which was denied due to lack of stock).If your employees are unaware of the trade promotion limitations, and you yourself admit that the fine print didn't state one-time use, and your systems do not block a customer from using the promotion twice (as the promotion clearly states the PS4 AND SWITCH were valid for $100 extra credit (usually this means each), it does NOT state 1 SYSTEM TOWARD the VIVE), WHY AM I BEING PUNISHED FOR UTLIIZING WHAT WAS ADVERTISED? By the way, you do not limit the trade promotions to one-time use per guest because your promotions on game trade boosts (for example 60% for 6+ games) runs for a specific time window and customers are encouraged to use it often.) You are contradicting your own company slogan of Trade Play Save Repeat. If I WAS TO BE LIMITED TO ONE TIME USE, why would you TELL ME TO REPEAT?There is NOTHING about my trade history, my reward certificate usage, that is proof of fraud. Instead of fixing your internal issues at GameStop you are choosing to eliminate me as a customer because I happen to have made more than you expected on a single trade of the Switch; however, this isn't fraud, being labeled essentially a thief in your stores is a defamation of character, your employees now treat me with less respect as a customer due to the unreasonable blocks and attitude that Corporate and [redacted] your regional manager has against me without actually ever really speaking to me or meeting with me. I am quite pleasant, I lift spirts and kids and dogs like me. I'm sure if someone at corporate invited me out to lunch, you'd get to know me and instead of banning me, perhaps you'd hire me to help with this issue you face on your website. I'm a GUI developer, perhaps you have an opening? I'd catch these mistakes, I'm very customer focused. I find it odd that your legal department doesn't catch this lapses in promotions. Also, you have NOT addressed the 40% and 20% boost toward Splatoon 2 contradiction that I wrote about last time. There has to be a middle ground here, let me work for you, let me help find these issues.  Don't take the easy way out and just block me for NO VALID REASON when again you just admitted in writing to the Revdex.com that "However, upon checking the fine print on our promotions we were able to show that it does not state "Limited One-Time Offer", so thank you for bringing that to our attention, we will look into getting that corrected. " I violated no terms of conditions.Kindly again, please activate the Elite Pro membership on my account, lift the trade ban, let [redacted] know that I am NOT a bad customer and that in fact, you make money off of my shopping habits. I am a techie, I like the latest and greatest, I have reputation and I buy NOT ONLY FOR MYSELF at GameStop, but for my friends, my family and now I am forced to take all my shopping elsewhere due to flawed policy. Please address.Regards, [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear that you feel this way. PowerUp Rewards points and coupons are one-time use, and in the event that a member returns product that they use a coupon(s) for their purchase,...

the coupon(s) and points used in connection with the purchase will not be reissued. This can be found in the Terms & Conditions of the PowerUp Rewards Program, which you can view more at: https://login.gamestop.com/Home/Terms.I understand your frustration with this, and with that in mind I have credited the points back to your PowerUp Rewards account as a one-time courtesy. Please advise that this exception will not be made again for any future purchases that you may make using Rewards coupons and/or Points.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:Filed a previous Revdex.com complaint which you rectified but I received an order confirmation. Still have not received my electric g8ft card Your GameStop.com Order Confirmation - [redacted] It has been 7 days and I need this before Christmas. I was told to contact back but not given a way to.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have checked on the status of this refund.  When a gift card is used in an order and is emptied the card gets deactivated.  We have shipped a new gift card to you that should arrive very soon as it was shipped on 01/05/16.If you have additional questions, I am here for you. [redacted]

Complaint[redacted]
I am rejecting this response because:I at least want you to delete the GameStop.com account. That is what I have been referencing this whole time. When I log in on the GameStop.com website, I don't want the account log in to be successful. I understand the PowerUp Rewards portion of the account was terminated, but I want the actual GameStop.com account deleted because that has personal information about me such as name, email address, phone number, and credit card information. The reason I'm pressing the issue is because this an issue of privacy and security. I will not allow GameStop to leave the account open because I as a consumer feel uncomfortable that personal information about myself would be laying around in a dormant account, which would lead to the potential of the account being hacked and my information being stolen. I strongly request that GameStop Inc. close the actual [redacted] account where the entire account where you log in to the GameStop website, not the power up rewards portion be deleted. This case will not be closed until only the directives I have disclosed in this message. I hope that we can gain each others cooperation in moving forward with this case.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have submitted a full refund for this order.  However, if you would like to purchase older games as New we strongly suggest that you visit a store to view the item before you purchase. The games that you were sent were new, however these were display cases at one point.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Reason again I reject is cuz I should be able to do order online an not have issues. This makes me not want to be a customer anymore an to tell others I know not to deal w this company an look elsewhere. Again this is a company issue an not mine. It needs to be fixed. Especially when this is the 2nd time I have filef a complaint againt you in a yr now. U think w a person filing two complaints would help an get things fixed. Again it not my fault when stuff suppose to come out an release date changes an funds get stopped till it is released. That is when I started to see issue over a yr ago for something for ps4 the fan thing.  When kept gettin pushed back. That when issues started. Again not my fault. It your fault. So fix the issues on your end an let me be able to do orders online. It not right nor fair. To punish a customer for a company issue. Customer is always right. I know use to do retail an was in management.Re
Regards,
[redacted]