Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I will have a new gift card sent to you.  Would you prefer to receive a physical card or a virtual card?If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you have been having such a terrible time trying to get the gift card that you ordered. Rest assured that I have a resolution! I have called the store on [redacted]...

drive, myself, and spoke to an associate by the name of [redacted] and explained in detail the issue. We would like to invite you to the store with your I.D. to finally get this resolved for you. [redacted] will be calling me or one of my associates at the Store Support center with your order number [redacted] to get the gift card transfered to a new card for you! That will be all you will need to do. Just go to the store with a valid form of i.d. and your order number and we'll get you taken care of. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|Service[redacted]ers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted by email and the issue is now fixed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I sincerely appreciate the help, and wish you a happy new year! 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you would like to receive a refund for defective product please send the defective items back.  I have sent a UPS return label to your email for this.  If you are missing games from an order please provide the last 5 digits for each order along with the games so we may further investigate.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.He didn't answer my question how can 1 be cancelled and the other good until October 2015? I was guaranteed my power up card was good until October 2015 if they made a mistake and I was misinformed that's not my problem. Also he didn't answer about my points I want my points back he totally avoided that aspect of my question.
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you were able to get assistance with this issue. The funds were successfully transferred for you and you were able to use the total funds towards...

Xbox Live Currency. We thank you for allowing us to resolve this for you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] Thank you for your comments for our company.   We have reviewed both the information that you have provided and our own records in office.  We show that you have been compensated for issues that you have sent to us.  At this time we will not be able to offer further compensation for your orders. We appreciate all information that you have brought to us. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the experience you had when visiting our store. Please know that we take these matters very seriously & are always looking at ways to improve the guest...

experience. Unfortunately the stock for the Michonne figure you were seeking has been depleted for GameStop, the product ID has been discontinued, and GameStop does not appear to be getting an additional shipment from the vendor at a later time. I understand that you had submitted a formal complaint against the store via a survey, but that you haven't heard back from the district leader. Have you by chance seen any e-mails come through? After researching the ticket that was submitted I was able to show that the district leader documented sending an e-mail to you, but I wanted to make sure it was received. Please let me know at your earliest convenience, so that I can continue to assist you further in ensuring that this is resolved for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: District Manager, [redacted] & I spoke for approximately 30 minutes.  Super nice guy & completely understood my concerns.  [redacted] offered me the game in return @ NO CHARGE.  I declined his offer & explained that I am more than happy to pay the $14.30 balance.  I went to the store a few hours later, was welcomed by two employees, & paid for my game.  I am 120% satisfied & will use Gamestop again!  Thank you [redacted] & Gamestop for working things through.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that PayPal rejected this order with this information "PayPal : The Authorization Transaction encountered the following errors, Transaction refused due to risk model"  We will refund the amount you were charged for the remote.You may choose to place a new order for this bundle, but we would advise speaking with Paypal before placing this order.  We apologize as this bundle is not currently sold in stores.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This explanation doesn't make anything right. If anything it's even more wrong because GameStop is admitting to false/misleading advertisement! (Which I'm pretty sure is illegal)I still have the original ad from GameStop showing that the sale for the item is for Thursday through Friday (11/23/17- 11/24/17) NOT Wednesday (11/22/17).So GameStop falsley advertised the date/time of the sale which then wasted people's time and did not provide an equal opportunity for purchase!?How is this ok? Why would GameStop do this to it's costumer's?If missing the sale was not my fault (because the sale date printed in GameStop ad was false) and it was actually Gamestop whom mislead many people, including myself, why is GameStop not making this right??
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to refund PowerUp Points that are used to purchase a coupon and then the coupon used in a purchase.  You are welcome to trade this game for credit in store toward your...

next purchase.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear about the dissatisfaction you've experienced with your PowerUp Rewards Elite Pro membership, along with the countless misinformation you have received from our...

stores. Please know that these are not the standards we uphold as a company when working with our guests, and your feedback is highly appreciated. I will be more than happy to help resolve this for you, and provide further clarification on our rewards program. At this time, memberships can only be purchased in our stores. I do not doubt the possibility of future and current members being able to sign up via [redacted] or renew their memberships, however this is a feature we have yet to implement due to numerous factors. Points and coupons that are issued during initial sign up are expected to post the account within 24-48 hours from the in-store purchase, however the account's online profile must be completed in order to access coupons and Rewards points. In some cases, delays may occur from this data being transmitted to the member's account. Should your account not reflect the appropriate point balance after 72 hours, it is strongly encouraged to contact Guest Services for further assistance.  Points that are earned from purchases are NOT transferable nor do they have cash value and can not be redeemed for cash value except as required by law. Like most coupons, PowerUp Rewards coupons are one-time use. In the event that a member wishes to return the products that they redeemed a coupon on, points previously posted to a member's account for the purchase will be deducted, and the points will not be reissued except as may be required by law. All this information can be referred in the PowerUp Rewards Terms & Conditions, along with the PowerUp Rewards FAQs section: [redacted]
Because we have failed to provide further detail on the Rewards program and how it operates, I do not mind offering a one-time courtesy in order to help make things right. I have credited the 28,000 PowerUp Rewards Points that were redeemed for your Pre-Owned Coupons. At this time, I cannot require your local GameStop store to provide a refund of $35.00, since as I've stated, coupons are one-time use and are not refundable, however if you would like I would be more than happy to issue that in the form of a Store Gift Card. This can either be sent to your e-mail inbox, or to your preferred address. E-mail can take up to 48 hours to arrive in your inbox, while a Physical gift card can take 7-10 business days to arrive in your mailbox. If this is something that you would like, I woudl be more than happy to arrange. Please let me know at your earliest convenience which method you would prefer. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:the face that I had to refile with the Revdex.com and they didn’t do a follow up themselves is RIDICULOUS. Then when I agreed to the terms the first time, I was under the impression that I would get compensated for the hassle of having to go through these measures, $25 is NOT ACCEPTABLE and it’s LAUGHABLE to say the least. 
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the frustration and trouble this shopping experience with us has cased you. As a company, we strive to make each visit as smooth and pleasant as possible...

for our guest and I cannot apologize enough that this was not the case for you. Please know that it was never in our intentions to put you in this sort of position. I have personally notified the district leader that oversees the store in question about this experience, and of your request for further assistance. You can expect to be contacted by them shortly, however I would like to advise that if it's been past 72 business hours and you still have not received any contact, then to please let me know at your earliest convenience so that I can continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, you order would not process due to an unforeseen error with the ordering program. I am unsure as to the reason why the payment wouldn't process and cant apologize...

enough for how this hassle has frustrated you. Rest assured that we never settles on any funds for this order as it was unable to complete. You might have seen a pending charge stuck on the trade card. This sometimes makes it appear to be used. We sincerely apologize for this confusing error. We have added an extra $5 trade credit to the card for the amount of time and hassle you have experienced and would like to thank you for bringing this to our attention.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters