Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because:See attached if this doesn't PASTE correctly. I have also attached my Resume.[redacted] and GameStop,GameStop has never once provided me with any evidence of any of the so-called violations of the terms and conditions that I made. GameStop has never listed the terms that I violated when accusing me of violating them.I did not return the product for store credit, I was refunded the full purchase price as I returned it because the price of the HTC VIVE dropped $200 over the weekend. I had intentions to BUYING IT BACK, but your company blocked the trade of the PS4 PRO toward it. Also, I have the email stating that the HOLD for my purchase was declined as they could NO LONGER FIND THE HTC VIVE IN STOCK.  Your email states:[redacted] The store you selected does not have your requested product available. We sincerely apologize and have a few suggestions:  1.     Return to [redacted] and try another location for us to search, or increase your search radius. 2.     This item may be available to ship to your home. Check [redacted] for availability. This contradicts your statement that I was banned for using the promotion twice. I was NOT ABLE TO USE THE PROMOTION TWICE, as the ban was already in place after I used it ONCE.The previous trade ban, I was told, was due to a computer flag for trading in 6 USB cables. Your system allowed the trade, you advertised my trade as the trade of the week in the Salem, MA location (dollar wise) so why should I be punished for trading in multiple cables (as part of massive trade) when your computers allowed it and GameStop profited from the sale of my trade.Your employees have NEVER accepted a trade for duplicate copies of the same game unless I showed a receipt, so I do NOT know which trades you are speaking of that were duplicate.  Why accuse me of fraudulent activity without letting me provide evidence of the contrary? Why NOT tell me which games, trades etc. are raising a flag, let me know, and I can provide evidence that indeed I OWNED that merchandise.I did NOT abuse the certificate program and you provided ZERO evidence that proves this. I ONLY had the Negative balance of points when your cashier processed the return of the HTC VIVE at 799.99 to which I was planning to buy it back for 599.99 after the PS4 PRO Trade. The $800+ return took my pro rewards negative, because I had redeemed them before the repurchase (which was denied due to lack of stock).If your employees are unaware of the trade promotion limitations, and you yourself admit that the fine print didn't state one-time use, and your systems do not block a customer from using the promotion twice (as the promotion clearly states the PS4 AND SWITCH were valid for $100 extra credit (usually this means each), it does NOT state 1 SYSTEM TOWARD the VIVE), WHY AM I BEING PUNISHED FOR UTLIIZING WHAT WAS ADVERTISED? By the way, you do not limit the trade promotions to one-time use per guest because your promotions on game trade boosts (for example 60% for 6+ games) runs for a specific time window and customers are encouraged to use it often.) You are contradicting your own company slogan of Trade Play Save Repeat. If I WAS TO BE LIMITED TO ONE TIME USE, why would you TELL ME TO REPEAT?There is NOTHING about my trade history, my reward certificate usage, that is proof of fraud. Instead of fixing your internal issues at GameStop you are choosing to eliminate me as a customer because I happen to have made more than you expected on a single trade of the Switch; however, this isn't fraud, being labeled essentially a thief in your stores is a defamation of character, your employees now treat me with less respect as a customer due to the unreasonable blocks and attitude that Corporate and [redacted] your regional manager has against me without actually ever really speaking to me or meeting with me. I am quite pleasant, I lift spirts and kids and dogs like me. I'm sure if someone at corporate invited me out to lunch, you'd get to know me and instead of banning me, perhaps you'd hire me to help with this issue you face on your website. I'm a GUI developer, perhaps you have an opening? I'd catch these mistakes, I'm very customer focused. I find it odd that your legal department doesn't catch this lapses in promotions. Also, you have NOT addressed the 40% and 20% boost toward Splatoon 2 contradiction that I wrote about last time. There has to be a middle ground here, let me work for you, let me help find these issues.  Don't take the easy way out and just block me for NO VALID REASON when again you just admitted in writing to the Revdex.com that "However, upon checking the fine print on our promotions we were able to show that it does not state "Limited One-Time Offer", so thank you for bringing that to our attention, we will look into getting that corrected. " I violated no terms of conditions.Kindly again, please activate the Elite Pro membership on my account, lift the trade ban, let [redacted] know that I am NOT a bad customer and that in fact, you make money off of my shopping habits. I am a techie, I like the latest and greatest, I have reputation and I buy NOT ONLY FOR MYSELF at GameStop, but for my friends, my family and now I am forced to take all my shopping elsewhere due to flawed policy. Please address.Regards, [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have submitted a full refund for this order.  However, if you would like to purchase older games as New we strongly suggest that you visit a store to view the item before you purchase. The games that you were sent were new, however these were display cases at one point.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:
We spoke with [redacted] and they claim it is not being rerouted through them.  If possible, we would like to provide the information for the Visa card directly to GameStop.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have replaced this card once again and shipped it via UPS to your address.  You can track the card with the following tracking number:[redacted]If you have additional questions, I am here for you. [redacted]

Hi [redacted]As I've stated previously, this was escalated to the district leader as they are better equipped to assess the situation and provide a resolution that's most fitting for the issue(s) you're experiencing. Sometimes, that may require a store visit so that the district leader can provide you with the item that you're seeking to obtain out of the issue. We strive to accommodate our guest and make these experiences as pleasant as possible, however there may be some factors that are beyond our control, which may lead us to needing your help in order for us to help you to our fullest extent. From the information I was able to gather, this issue has been deemed resolved however if you have any other questions, comments or concerns please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was cancelled due a Hard Decline received when trying to process your order.  We are unable to reinstate a cancelled order.  You are welcome to place a new...

order for this game and we will provide preorder bonus codes once the order is complete.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]

Revdex.com:Please send a check to the address provided in the form. Thank you for your help in this manner and please let me know if there are any issues.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  I attempted to reach out via phone number attached to the order but reached a voicemail. Upon investigation, I was able to discover an error with the console shipping properly. I was...

hoping to discuss this situation with you over the phone. The console did not ship and therefore would like to either offer you a refund or a replacement. If you would please reach out to me and let me know. My call back number will be [redacted]Should I not answer the phone, please reach out to our corporate line at [redacted] and dial 0. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:
I was contact** the the store leader [redacted] he was very nice and apologize.  He said I could go exchange the card as long the card was not scratch** on the back he stress** the fact that it had to be unus**.  He said I could go to the game stop if I felt comfortable to go to Gulf Gate or he could find ins close to me which he mention** Wayside at first I agree but realize that I had seen one by [redacted], so I told him I would rather go to [redacted] location which he said was fine they would be notifi**.  So I ask** to make sure to make sure the store was aware since I had already had a problem he said I shouldn't have problem you are able to exchange the cards as long as they are us**.  So I ask** so why did they not do it he said was not sure and would be addressing it to The employees.  I forgot to mention this in my complaint ** made me feel like I was trying to do fraud he said there was a way we could have us** the card without having to scratch the back.  [redacted] assur** me they were trying to take care of me and that I shouldn't have any problems then we hung up.  I then call** Game Stop store again and notifi[redacted] that I plann** on going to exchange the card of 3 months to the 12 months but didn't think I should pay anything.  I told him this was an inconvenience for me.  I went to the store, my husband went to the store the time and gas we us**.  He said he understood,  but was just trying to take care of me, but I had to pay the difference or I could return everything that was unopen** if I had open any of the new items they could not be return** and if it was us** items I could return them. I told him I was not satisfi** with how they tri** to resolve the situation and would let the Revdex.com know.  He said he was trying to take care of me but couldn't do what I was asking we end** the conversation and hung up.  I didn't mention the way they made us feel by threatening to call the police in front of my children and other customer.  I had to explain to my kids what was going on they were concern** and scar**.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please note I still need to discuss this with the business. See below response. 
Please enter your reason(s) for rejecting the business response below.
Hello first I want to say I really really appreciate you helping me in this case. However, I placed an order today with my credit card and, while it did go through without error on your site, I received this email immediately after placing the order:"Thank you for choosing GameStop.com.We are currently reviewing your order [redacted]. While this review may take up to 12 hours, our goal is to complete our review and release your order as quickly as possible. You do not need to take any action at this time. If we need additional information to process your order, one of our team members will reach out to you via email." And then a few minutes later I received this email:"Dear Valued Customer,The order #[redacted] that you placed with GameStop.com or EBgames.com has been cancelled."So is there still something wrong on my account? Thank you.  Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it seems as though there was an error populating your tracking number. Luckily I was able to locate that for you! Tracking [redacted] indicates that it has...

been delivered to your address as of 12/1/16. Please let me know if you received your WiiU bundle. I was able to locate your order that included [redacted] on Xbox 360. We would like to apologize that the wrong game was included in the correct box. I will be sending that information forward to ensure that does not happen again. For this issue, I can process a replacement if you wish or the refund. Which ever you prefer.Please respond at your earilest convenience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear[redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you received your replacement statue on Aug 12.  Did this statue arrive with no damage?If you have additional questions, I am here for...

you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:PowerUp Account Number:If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear Latoya,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have been notified that your issue was addressed by an agent here in our office and this issue is resolved.If you have additional questions, I am here for you. Shilo Holifield | Customer Care Support Associate | GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this order was placed after 2pm on the 21st resulting in the order information to be sent to the fulfillment center on Thursday the 22nd. We ask that you allow one...

to two business days for processing in order to give us time to fulfill your order during the busy holiday rush. The order processed and shipped on 12/23/16 and was handed to the carrier UPS same day. UPS does not make deliveries between 12/24-12/26 in observance of the holidays. The shipping delay would be due to UPS closing so they may have an opportunity to spend time with their families. At this time we will not be able to refund shipping as the product processed and shipped in accordance with our shipping guidelines.We appreciate your patience during this stressful time. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.It is for all my cancelled orders and there is a new email address that has been verified on GameStop. I have been transfered three times since you guys have been involved none of them have responded after the first email. I don't want to accept the terms and be in the same boat for the other orders. I don't mind three gift cards for all three orders but I want to not have to go through all of this again for each order. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you were not able to get a response in due time. Upon investigation, your refund was issued 7/11/17 for $21.79 and then on 7/15/17 a $6.53 refund was...

issued for your shipping charges. This will refund for the total order. Please allow 7-10 business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the assistance and look forward im continuing my gaming experience with Gamestop.
Regards,
[redacted]

Thanks for your quick response and I really appreciate that, it was more then frustrating. I am ready to order it, my numberis [redacted], I'll be hone in 4 mins. Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]