Gamestop, Inc.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and trouble we have caused you, and for the runaround we sent you on trying to get this resolved. Please know that it was never in our intentions to...

put you in this position, and I have cascaded this feedback with our Guest Services team to be further reviewed and addressed. With everything you have gone through I have no problem sending you a copy of Horizon Zero Dawn Complete Edition at no additional expense to you. This can be referenced under order #[redacted]. This has been provided with overnight delivery, and we anticipate that it will be delivered by Friday, 12/22 however there is a risk that it will arrive on 12/26. Tracking information will be sent to you once [redacted] Picks the item up from our facility. I would like to advise that if it's been past the provided time frame and you still have not seen your copy arrive, please do not hesitate to let me know so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the misinformation you received regarding your order during your visit at our Copperfield Shopping Center location, and for the frustration it has caused you. Free...

2-Day Shipping is exclusive to GameStop PowerUp Rewards Elite Pro Members with a minimum purchase of $35. Since your membership is Pro Tier, and not Elite Pro Tier, the free 2-Day shipping did not apply and value shipping was provided. Because of this, and for the inconvenience this issue has caused you, I would be more than happy to provide you with a GameStop gift certificate valued at $65. Typically, those come in either a digital or physical form. Digital is e-mailed to you and can take up to 48 Hours to arrive, while physical is mailed to your preferred address and takes between 7-10 business days. Please let me know which method you would most prefer, and I will get everything arranged for you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.   Unfortuantely, downloadable content is non refundable. I apologize for the confusion with your Microsoft currency. The mothod of which Microsoft chose to do game downloads via...

retailer is by purchasing xbox currency to be used on the marketplace to purchase the game. It is unlike the Playstation option where you would get a full game download. It is regretable that the amount of currency you purchased would not have covered for tax, but as you have already redeemed the code we would not be able to refund you the amount purchased. If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:All they want is information: date 1/13/17 10am ( I was first online)transaction 05551/01-002store location: Mansfield, CTpower up rewards [redacted]please note at time of order I was told it would be the master addition, but after the fact it was switched to the "special" addition (if unable to receive the master addition, I DO NOT WANT TO LOOSE  the special addition.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you were unable to obtain these bonuses at the pick-up time. When GameStop is able to offer a bonus, such as the key chains, they are usually in...

limited supply and are a first come first serve basis. When an advertisement goes out offering a preorder bonus, it is always encouraged to reserve the title as early as you can to better your chances of obtaining a bonus. It is always encouraged to keep in touch with your local GameStop store to ensure the proper information is provided. These items are “while supplies lasts” and are very limited to the quantity of bonuses we are able to provide. We apologize for any inconvenience this issue may have caused however at this time we do not find any false advertising in this case. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I can issue you a refund for these two items, the total will be $20.  Would you like a Gift Card or a Corporate Check for this refund?If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the lack of follow up or assistance that you've received regarding this matter, please know that we take all concerns very seriously and work as diligently as...

possible to address them all accordingly. I'm hoping to get some clarification on this, so that I can assist you appropriately- is this involving a transaction that you did not authorize on your debit/credit card at our Camp City Mall location? I understand that you noticed this transaction on your Elite Pro membership, however I'm unable to reference a transaction for that date on your membership at all. The last recorded transactions on your account were from 11/16 and 12/30, but nothing for 12/6. Any additional detail that you can provide would be highly appreciated, so that we can assist you or provide guidance. I greatly look forward to your response. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.They simply pushed my complaint to the district manager, it is not resolved at all.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as my refund is deposited in my account within the next 10 days. If not, further action will be taken. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please call me or email me at [redacted] after you review the photo of the original receipt and info of the Xbox. Of how we can get it restored/ wiped clean as it should have been before sold.Purchase date:[redacted]Sales associate[redacted]Store:[redacted]
[redacted]
[redacted]Receipt #:[redacted]Xbox360 system black 250gb<g $154.99909230. 909/000S#[redacted]Disc:30.00 promo# [redacted]Feed back#[redacted]Debit#ending in[redacted]Total for full receipt:$212.83Regards, 
[redacted]

Thanks for your quick response and I really appreciate that, it was more then frustrating. I am ready to order it, my numberis [redacted], I'll be hone in 4 mins. Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.It is for all my cancelled orders and there is a new email address that has been verified on GameStop. I have been transfered three times since you guys have been involved none of them have responded after the first email. I don't want to accept the terms and be in the same boat for the other orders. I don't mind three gift cards for all three orders but I want to not have to go through all of this again for each order. 
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attached a Word Document with the Serial Keys for the purchased games from your PCD account.  Please note the items listed in red will be refunded via a Check sent to your...

listed mailing address. If you have additional questions, I am here for you. [redacted]

Good afternoon[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  I have personally notified the district leader that oversees the store in question about this experience and of your request for further assistance. You can expect to be...

contacted by them shortly; however I would like to advise that if you have not been contacted within 3 business days then to please let me know so that I can assess the issue further.If you have additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was cancelled due a Hard Decline received when trying to process your order.  We are unable to reinstate a cancelled order.  You are welcome to place a new...

order for this game and we will provide preorder bonus codes once the order is complete.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the replacement order has delivered via tracking number [redacted]. It look as though the carrier, UPS, had a delay between pick up on...

12/14 and delivery on 12/19. Your package arrived in Canton, OH. on 12/16 then departed Canton, OH. on 12/19. UPS normally will not do shipments over the weekend, hence the reason for the delay. Thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I will not accept this as my resolution until I see the money back into my account. I understand that it may take some time, but I also want to make sure that your company follows through. I did check on the gift card and this time it was actually used, so hopefully this is going in the right direction. It honestly should have never gotten to this complaint, but I'm glad someone is actually going to bat for me and trying to make it right.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I don't believe I can since I purchased the gift cards from one of your authorized carriers called gift.com.