Garcinia Advanced

We have refunded your $back to your card todayPlease allow 3-business days for it to reflect onto your cardWe apologize for any inconveniences as we have an open refund policyThank you
Garcinia Advanced

Hello,
It was stated in the terms and conditions that the
customer would be charged $*** for the trial bottle if they didn't
cancel
before the days was overThe customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the productAfter
the customer finishes their day supply of the product, they will be charged
on the card on file a total of $*** for the bottle and shipping and handling
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund Nevertheless, we have cancelled the account and refunded the client in the amount of $*** The account will be credited within 3-business daysGarcinia Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
p.sThey put the money back into our account and that's what I was wanting and it doesn't want their excuses or thingsI got my money backthat's all that matters to me
Thanks again for your help

This is the entry from my credit card. This is for the sample bottle. Upon receipt of this bottle, I called and canceled this account. Since I had done this, I was not expecting them to take anything else from my card. But they did. I was not expecting it therefore I
didn't know about the April charge. Since I did not receive a bottle for this charge, I was not aware of it
03/27 03/ *** GCNAADV*GARCINIAADV *** CA $
04/10 04/ *** GCNAADV*GARCINIAADV *** CA $
This is the entry for the bottle I received 5/14/which alerted me that they had done this
05/10/
05/12/
GCNAADV*GARCINIAADV *** CA
$
________________________________________________________________________________...⇄ /> I contacted them immediately via phone and sent them this email on May 14, 2014:
I ordered a sample bottle of Garcinia Advanced from an ad for $on
March 30, 2014. The day I received the bottle, I called and canceled my
account as I did not want to have to pay $a month. I never received
anything further until today, May 14, 2014. I had no idea why I was
getting this bottle
I called the number I found on my credit
card statement to ask why they had charged me $when I had canceled
this account. The charge was made on 4/10/They stated that the
customer (me) did not cancel this account. I explained when I canceled
and they refused to believe me. They offered me a discount refund of
15%, then 25%, then again at 15% which she was told they would do for
meI do not want this bottle of pills and they refused to refund the
entire amount because I "didn't cancel during the trial period." Which I
did, on the exact day I received the sample bottle which would have
been around the or of April. They were not helping me so I asked to
speak to a supervisor and was told they were not taking calls. As I
tried to further discuss this, I became angry and she hung up on me.
I
called back and spoke with someone else, and was told the same thing.
He was a supervisor and there wasn't anyone there who was his
supervisorHe kept interrupting me and I became angry and unfortunately
started to yell "The customer" did not call and cancel. I explained
that I was the customer and I did call and cancel the account. Was it
not possible that the cancellation request was not entered? And because
it isn't showing up on the computer then I did not make the call. That
was not possible was the response. I became loud again and lost my
temper and swore at him which I should not have doneThere was
absolutely no cooperation with either of these reps. They refused to
believe that I canceled due to the fact that it doesn't show up on the
computer. We have all heard that because the computer says so, so it is
gospel. He warned me that he disconnect if I continued to be angryI
hung up at that point
I contacted my credit card company to
begin a dispute on this charge. That is when I discovered that another
charge had been made just a couple days ago. That would make charges
for $90+ and I only got product for these charges? Seriously, if
you are going to charge someone for something, how about you make sure
they received a product to pay for. I have to say that I almost had a
heart attack and just started to cry. I couldn't believe this was
happening. You did not make the cancellation when I called so I am
the one in the wrong. I haven't even opened the sample bottle yet!
Then an April charge which I did not receive a bottle for. Then a
bottle today and the charge is processing on my card.
I will
send the bottle back, I just want my money refunded. I called and
canceled this account prior to 4/10/14, the date I received the first
charge. Like I said, I wasn't expecting anything because I canceled,
and did not look at the card statement in April and missed the charge
I
have canceled that card as of today and any other charges will be
stopped. The card company is starting a dispute for the charges that I
have now. I will be sending a copy of this email to you and Revdex.com as
well as the Ripoff site. I see that you have had many complaints
exactly like mine, and that tells me you are not a reputable company, do
not follow your own terms and agreements, and I am going to start
proceedings with these other clients as a group law suit. I certainly
hope you are prepared to explain your actions
I am not going to
go away. I will make sure that your company and its nonexistent
customer service is made available through my many resources. Kindly
try to avoid acting like you are above the law and refund my money 100%,
not 15, 25, or even 50. All of it.
I have nothing but time on
my hands, so make sure you understand that I will take this as far as I
have to, and then some. Thank you for you attention to this matter
*** *** *** *** ***
Butler, PA
CC: Revdex.com of CA
Ripoff
Credit Card Issuer
________________________________________________________________________________...⇄ /> This is the response to this phone call and email on May 15,
RMA Notification
Order Number:
Ordered on 05/10/02:14am
Dear *** ***,
This email is to inform you that we have received your
request to return your order of Garcinia Advanced Monthly Autoship,
which was originally purchased on 05/10/02:14am for the total
amount of $This email confirms that your subscription has been
cancelledWe have also issued you an RMA number: 426-that you can
use to return the product within days to the following address:
Garcinia Advanced Returns Dept
Abercorn St
Unit
Savannah, GA
If you have any questions about this notification or if
you feel you are receiving this in error, please feel free to contact
our Customer Service team
Customer Service Department
(888) 557-
________________________________________________________________________________...⇄ /> This was in response to the above:
Does this mean that you are going to refund the charges $94.90?
Please note that I only received bottle and there are charges on my
card
As soon as you let me know the answer, I will return the
bottle I received on 5/15/14. I did not receive a bottle for the
4/10/charge
Please reply ASAP. I keep my word
*** ***
________________________________________________________________________________...⇄ /> This is the second email I sent them regarding this issue and no response to either of these yet
I sent you a request regarding the return of this item days ago and am
awaiting a reply. Are you going to refund the charges of $for a
total of $to my credit card? Upon your answer to me via this
email, I will return the item. For those charges I received item,
not 2. So, since you did not send me items for the charges, you
need to make one of those refunds due to the fact I did not even receive
the item.
I look forward to your reply. As I stated before, I
have started a fraud complaint with the credit card company and the Revdex.com
of CA. It would be in your best interest to comply
As stated
prior, I will not stop. I will go as far as I have to just because you
think you are above the law. I made the cancellation of this account
upon receipt of the trial bottle. Because you do not see it on your
system does not mean I did not make the request. This small amount of
money that you should refund is not going to break the company coffers
as we both know
I await your response
*** L ***
________________________________________________________________________________...⇄ /> I have sent several others, but you get the gist
I cannot scan the shipping package label but here is the info. This is for the bottle that arrived 5/14/which is what alerted me they had charged me for this, and after contacting them, they refused to believe me when I told them I had canceled this account. They did not mention the first charge of $89.95. I discovered that one when I contacted my credit card companyI almost had a heart attack
USPS First Class Pkg
ACF Shipping Dept. *** *** *** *** *** Savannah GA 31419-
Tracking Number:
I still have the bottle and will return in within the day requirement. I absolutely have to have the refund of these charges. I cannot believe they called me a liar in a round about way and hung up on me to boot. There are others who have had this exact thing done to them by the same company. This company needs to be brought to justice for advertising and theft.
This has caused me several problems the largest being the financial side. I find it incredible they can get away with this. Yes, I have learned a lesson, but I did what was required of me to close this account within the time frame referenced. They did not
If you need anything further, please don't hesitate to contact me. This is all the written documentation I have. Thank you for your attention to this most disheartening issue
Respectfully,
*** L *** *** *** *** *** *** ** *** *** ***

Hello,
115%;">It was stated in the terms and conditions that the
customer would be charged $*** for the trial bottle if they didn't cancel
before the days was overThe customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the productAfter
the customer finishes their day supply of the product, they will be charged
on the card on file a total of $for the bottle and shipping and handling
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refundWe have refunded the customer $*** on 12/4/Credit will be posted within 3-business daysGarcinia Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-

Hello,
The customer was not charged $89.90; therefore, we are unable to process a refund the customer is asking forWe only processed a charge of $for shipping and handlingThe customer canceled within the day trialHer account has been cancelled and she
will no longer receive anymore products
Garcinia Advanced
www.trygarciniaadvanced.com
***
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
I apologize to Lori Love for experiencing this kind of service from our companyWhen a customer
signs up for our trial, they are automatically signed onto our monthly subscription until they call in and cancelThis is stated in the terms and conditions every customer agrees to before continuing to the check out pageI have refunded the customer a total of $for both productsPlease allow it 3-business days for it to settleLori's account has been cancelled and will no longer be receiving anymore products from us
Thank you,
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
###-###-####

Hello,
We refunded the remaining amount to the consumer's accountIt should be posted within 3-business days
Thank you,
Garcinia Advanced
www.trygarciniaadvanced.com
***
###-###-####

Hello,
The customer purchases our products on a day trial periodAfter the trial period is over, the customer is charged $for the no longer trialed bottleThe customer here cancelled before the days is up and consisted on keeping the bottle; thus, our
representatives opted to provide the customer the option of purchasing the bottle for a cheaper priceIf the customer did not agree with the charges, she could have returned the trial bottleWe have refunded the customer a total of $The customer's accounts have been cancelled and will no longer be charged.
Cleanse Pro
www.trycleansepro.com
***
*** ***

Hello,
The customer can always request an extension for their day trialWe have refunded the customer a total of $This amount will be posted within 3-business daysThe customer's account has been cancelled and will no longer be receiving anymore
products.
Garcinia Advanced
***
***
(888) 557-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not call my bankI contacted my credit card company as it was the source of the charges. I do not understand what they are stating at the end. The bank took this $charge from them to pay me back??? I never contacted my bank. There is nothing in my bank info indicating they are doing anything regarding this issue. They have no clue. The first charge $was taken and I did not receive the product. The second charge is supposedly being processed by my credit card company and I will have to wait a little longer for this to appear on my card
I still need the $charge refunded. As stated, my bank is not involved in this issue at all. They are continuing to tell stories that are not true. I contacted my credit card company, not my bank.
This issue is not resolved. As soon as I send this, I will be contacting this business again to resolve the first charge that I did not recieve a product for. Thank you for your continued assistance
Regards,
*** ***

Hello,
We have refunded Mr*** a total of $for both of our Garcinia and Cleanse productThis should be posted back into his account within 3-business daysIt is stated in the terms and conditions every customer agrees to before purchasing our productCustomer
are automatically subscribed to our monthly subscription until he or she calls in to cancelsThrough our automated telephone system, there is an option to speak with a representative
Garcinia Advanced
www.trygariniaadvanced.com
[email protected]
###-###-####

Hello,
The customer agreed to return the product by May 23, back to our warehouse for a full refundAfter her return would have been processed, she would have received a full refund on her two productA return/ refund would entail the customer to actually return the
product back to us if she was unsatisfiedWe refunded the customer a total of $for both products
Garcinia Advanced
www.trygarciniaadvanced.com
**@trygarciniaadvanced.com
(888) 557-

Hello,
It is stated in our terms and conditions that the purchase will be a day trialThe customer must call in and cancel before the days is overWe have processed a refund for a total of $The balance should be back into the customer's account within 3-
business daysHer accounts have been cancelled and will no longer be charged
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-

We have refunded both products in full as we do have an open refund policyWe apologize for any inconveniencesThank you.Garcinia Advanced Customer Support

Hello,
We have received a complaint in regards the specific customer. We understand the customer frustrations and have responded to the clients request for a refund in the amount of $180.80. Please allow up to business days for the credit to show from the date which the
refund was specified. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.
Thank you,
Try Garcinia Advanced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First it was charged to a credit card not a bankBut I am following up with my credit card company and on the statement it shows a charge to Garcinia times in the amount of and a credit 14.71 of the same amount times
According to our records, Ms*** has contacted her bank and asked for a chargebackWe will not refund the amount $because her bank has already refunded it from our account on 4/17/If the customer has any concerns regarding this chargeback, she must speak to the bank herself and verify that they have processed it
Garcinia Advanced
www.trygarciniaadvanced.com
***
###-###-####
03/26/
02/06/
GARCINIA***
AN ADJUSTMENT TO YOUR ACCOUNT
$
-
Payments and Credits
02/03/
02/03/
GARCINIA ADVANCED
TEMPORARY CREDIT PENDING INVESTIGATION
$
-
02/03/
02/03/
GARCINIA*** WESTMINSTER CA
$
02/03/
03/25/
GARCINIA*** WESTMINSTER CA
REVERSAL OF TEMPORARY CREDIT
$
02/03/
04/29/
GARCINIA***
REPOST OF DISPUTED TRANSACTION
$
Sorry my copying and pasting skill are not the best but this is all the charges on my credit cardtotal charges

According to my email it refund is supposed to be credited to my accountI am sure it will take a couple of daysThank you taking care of this matter and I no one else has to deal with themRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
The name we have under this account is *** *** which contains the same address and email as *** WhiteWe have refunded *** *** the amount of $This should be posted back into her account within three to five business daysIt is stated in our
terms and conditions that every customer agrees to before proceeding to check out the productAll of our customers agree to our monthly subscription until they call in to cancel or they will be billed for the product they will be receiving.
Thanks,
Garcinia Advanced
www.trygarciniaadvanced.com
**@trygarciniaadvanced.com
###-###-####