Garcinia Advanced

Hello,
It was stated in our terms and conditions that a customer needs to call in and cancel before the day trial is over before getting chargedThis would then cancel their monthly subscription and return the trial bottleWe have refunded the customer $and
it will be posted within 3-business days.
Garcinia Advanced
www.trygariniaadvanced.com
[email protected]
(888) 557-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is my second complaint on this companyI thought my original complaint had been resolved (comlaint ID ***) as the company agreed to refund the charges on my credit card and I sent the product back to themI received my credit card statement today and not only did they not refund the charges for 5/24/2014, they charged me again on 6/23/for $They did refund the but not the original charges of charged on 5/24/I called the company again today and was told they will not refund the original chargesI told them I sent the product back and the letter from their company of my original complaint of charges from 5/24/stated they were sending the refundI explained I sent the product back as their response to the Revdex.com was that they would refund me the chargesThey stated I had no proof that they received the product and even with a tracking number it would do no goodNow, I have no product and I am still out the $This company is deceitful and they lie about everythingTheir product is advertised 100% guarantee or your money back but apparently they do not honor their advertisementThe supervisor I spoke with today stated they will not refund anything to me for the 5/24/product sent
I want a refund of $for the product charged to my account on 5/24/as stated in my orginal complaint as I never authorized the shipment, the product doesn't work, and I sent that shipment backThe product was mailed back to the address it was sent from *** *** *** *** *** ** *** *** Savannah, GA 31419-it was mailed via United States Postal Service from Cottleville MO on 6/28/
Purchase Date:
5/24/
Date Problem First Occurred:
6/27/
Dates you complained to the company/organization
First Date:
6/27/
Payment Made:
In Full
Payment Method:
Credit Card
Name of Sales Person
First Name:
Last Name:
Purchase Price:
$
Disputed Amount:
$
Regards,
*** ***

Hello,We have received a complaint in regards the specific customer. We understand the customer frustrations and have responded to the clients request for a refund in the amount of $180.80. Please allow up to business days for the credit to show from the date which the refund was
specified. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Thank you, Try Garcinia Advanced

Hello,
It was stated in our terms and conditions that the customer signed up for a day trialOn the 14th day, the customer would be charged for that bottle after the trial is overWe have refunded the customerIt will be posted within 3-business
days.
Thanks,
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
###-###-####

Hello,
We apologize for the poor customer service you receivedAccording to our notes, the call was disconnectedIt is stated in our terms and conditions that the customer will be charged $for shipping and handling for our free trialThe customer must then call
in to cancel before the day trial is over or the customer will be charged for the productThe product is shipped to the customer on a trial basisWe have refunded the total of $which will be posted within 3/business days from 9/15/
Garcinia Advanced
www,trygarciniaadvanced.com
[email protected]
(888) 557-

Hello,
It was stated in the terms and conditions that the
customer would be charged $***
for the trial bottle if they didn't cancel
before the days was overThe customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the productAfter
the customer finishes their day supply of the product, they will be charged
on the card on file a total of $*** for the bottle and shipping and handling
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refundWe expect customers to read the terms and conditions before agreeing to themOur products are shipped within day supplies not day suppliesWe have refunded the customer a total of $*** for charges on 11/30/Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
His/ Her account has
been cancelled and will no longer be receiving anymore products or be charged
It was stated in the terms and conditions every
customer agrees to before
proceeding to check outThe customer must call in and cancel their account before
the day trial is overIf the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscription On 12/23/2014, the client was refunded the %which came out to be a total of $ Additionally we are refunded the client the full left over amount of $which comes out to be a total of $ Please allow 3-business days for the credit to showSincerely,
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-

Hello, 
 
We have refunded the rest of the transaction to [redacted]. It will be posted within 3-5 business days. We apologize for the inconvenience.
 
 
Thanks,
 
Garcinia...

Advanced
www.trygarciniaadvanced.com
[email protected]
###-###-####

Hello,
 
I apologize for the delay. Her account has been cancelled and will no longer be receiving anymore products or be charged. Also, it was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel...

their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.  A check will be sent via mail to the customer for $[redacted]. This will be sent out on 11/21/2014. Because of the circumstances of the customer's location, please allow enough time for the customer to receive the check in the mail. 
 
Garcinia Advanced
www.trygarciniaadvanced.com 
[email protected] 
(888) 557-4730

Hello, 
 
The customer's refund has been processed on 8/4/2014. 
 
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
###-###-####

Hello.
 
I have on file that the customer agreed to a 50% refund for his product. I refunded the remaining amount of $44.97 back to his account. It should be posted within 3-5 business days. 
 
Garcinia...

Advanced
[redacted]
www.trygarciniaadvanced.com
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[In response to the business' proposed solution, I requested a FULL refund of the $350.70 they took from my account without my approval or knowledge. They stand fast on the "idea" that the terms are plainly stated in the ad, however this is false. I am generally a very guarded and somewhat suspicious person in regards to anything advertised as "free". There are many companies that are legit in their offers of free samples with no strings attached, however, this company is not among them. In order to safeguard myself, I read EVERY SINGLE WORD, in EVERY SINGLE SECTION on this ad THREE TIMES. I am not saying it was a deliberate attempt at deceit by the company, but in this FaceBook ad, there was NOT A SINGLE WORD that stated it was a 14 day trial, or that the customer would be enrolled in automatic shipments or would be billed monthly. Furthermore, the actual price of the product was not stated ANYWHERE in the ad. There was nothing stating "you will be billed $____ each month for new shipments until your membership is cancelled". In fact, the amount billed to my account was not the same for either product either time it was taken from my account, which leads one to believe the amount was purposely set differently to avoid being detected by banking institutions as "recurring amounts" so that they could stop the withdrawals per customer request. As stated in my original complaint, the product was also shipped in a simple mailing bag with no invoice, no packing slip, no literature, no correspondence from the company whatsoever. This also leads one to believe the intent by the company was to keep the customer unaware of the fact that he/she was being "enrolled" in a monthly program. After spending many hours researching this company and their far from ethical business practices and tactics, I have discovered that there are thousands upon thousands of unsuspecting people such as me that have been duped by this company. I request, and expect, a FULL refund of the money taken from me. ]
Regards,
[redacted]

Hi.I refunded the amount of $38.71 to [redacted]Garcinia Advanced[redacted]www.trygarciniaadvanced.com[redacted]

Hi,
 
The customer is reading her credit card statement incorrectly. We only charged her $14.71 once. Her account was not charged five times.  This was an authorized charge by the consumer. According to our records, this is her agreement she made via phone:  This customer accepted an Early Cancel Save Sale (14.71) offer for this order that was presented by a RevGuard CSR. Under the terms of this agreement, 14.71 will be charged to the customer today, and all future orders to this customer will be discontinued. The customer can keep the trial order that has already been received.
 02/03/14
02/03/14
GARCINIA ADVANCED
TEMPORARY CREDIT PENDING INVESTIGATION
$
-14.71
 02/03/14
02/03/14
GARCINIA[redacted] WESTMINSTER CA
$
14.71
 02/03/14
03/25/14
GARCINIA[redacted] WESTMINSTER CA
REVERSAL OF TEMPORARY CREDIT
$
14.71
 02/03/14
04/29/14
GARCINIA[redacted]
REPOST OF DISPUTED TRANSACTION
$
14.71
 03/26/14
02/06/14
GARCINIA[redacted]
AN ADJUSTMENT TO YOUR ACCOUNT
$
-14.71
Payments and Credits
Because the customer disputed the amount, there are notes written referring to the $14.71 transaction (TEMPORARY CREDIT PENDING INVESTIGATION, REVERSAL OF TEMPORARY CREDIT, REPOST OF DISPUTED TRANSACTION, AN ADJUSTMENT TO YOUR ACCOUNT). These are not new transactions. We are unable to process the refund. She needs to speak to her credit card company because the funds have already been taken out of our account. She must ask them about her disputed amounts and for a better understanding of their chargeback process.
 
Thank you,
 
Garcinia Advanced
www.trygarciniaadvanced.com
[redacted]
###-###-####

Hello, 
 
We have cancelled the customer's account. She will no longer be charged. We have refunded her a total of $169.90. It should be posted within 3-5 business days. 
 
Garcinia...

Advanced
[redacted]
(888) 557-4730

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, 
 
The customer called in and cancelled her [redacted] account on 9/29/2014. Unfortunately, only the [redacted] account was cancelled. The customer needed to call our [redacted] customer service number to cancel any further subscriptions with...

Garcinia. The amount of $[redacted] was refunded on 11/3/2014. The transaction on 10/1 of $[redacted] was refunded on 11/20/2014. Credit will be posted within 3-5 business days. Her account has been cancelled and will no longer be receiving anymore products or be charged.
 
Garcinia Advanced
www.trygarciniaadvanced.com 
[redacted] 
[redacted]

face="Arial">Hello,
It was stated in the terms and conditions that
the customer would be charged $[redacted] for the trial bottle if they didn't cancel
before the 14 days was over. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. The customer was refunded 12/8/2014 for $[redacted]. 
Garcinia Advanced
www.trygarciniaadvanced.com 
[email protected] 
(888) 557-4730

Hello, 
 
The customer's account has been cancelled. She will no longer receive anymore products and will not be charged. 
 
Garcinia Advanced
www.trygarciniaadvanced.com
[redacted]...

[redacted]