Garcinia Advanced

Review: In an ad in [redacted] this company clearly advertised to try this product for just the shipping fee of [redacted] and also when I went to their website they offered the same thing, what wasn't mentioned openly was that in 14 days they would charge your credit card the full amount. I believe that this is false advertising.Desired Settlement: I am going to return the product, I feel like I should receive a full refund except for the shipping to which I had agreed to pay according to the ad.

Consumer

Response:

Both companies have agreed to refund my money, thanks.

Review: Ordered item on line, but pushed cancel before I placed the order but had entered credit card number and other information. No confirmation was given and item was never sent. Three months later a charge for the first bottle was charged on my credit card. A bottle was them sent to my home. The company then said I never canceled the order and this was the 2nd shipment. I was then bill for the second bottle. I now own them , they say, approx 190.00. I call them, they have representatives that barely speak English and I ask for a supervisor, which they continue to say is not available. I then called my credit card company, they got them on the line with a 3 way conversation. The credit card rep got Garcinia Advanced to admit I was right. All I had to do was return the one and only bottle I ever got, 3 months after they say I placed the order. I did that, got my money back, then Garcinia said I failed to prove cancellation of the initial order and my credit card company is at a loss, because there is no proof, BECAUSE THERE WAS NO ORDER EVER.Desired Settlement: Garcinia lied, cheated and took information I really never submitted. I want my 90.00 back from them.

Business

Response:

Hello,

Review: I ordered this product via a Facebook link that surprisingly dr is represented the product said two products working together gardinia advanced and cleanse pro we're good try for free only shipping and handling per item nothing about being on a auto ship cycle and billing you almost 160..00 for the product .. I just happen to be checking my account when I saw 2 pending charges one for 78.00 then another for 89.00 in pending status I immediately called my bank who said I could do nothing till it went in done status then come in an file a dispute I then called the co

Many who outsources and tried to talk to a supervisor and I wanted my money back immediately she then kept reading me a script over and over about it was an auto ship every 14 days and I did not cancel within that time so they were fixing to send me more and I was being billed for what I got was free I raised so much Cain she hung up on me without ever getting me a supervisor but I got a email to send the. Unused back and my pending orders were cancelled I did that today with a long note in there I want my money back there was nothing in there info saying it would ever be a charge or auto shipped there was nothing sent with the product either no invoice or info. They falsely first used a celebirty seemingly talking about there product to make the scam to get you with the free trial and get your account info I feel so stupid I never even open the product thank god and it's sent back registered mail

uDesired Settlement: My money back ,quit outsourcing because the girl was in India and had a script and was never going to get me a supervisor and get dr oz off there site link

Business

Response:

Hello,

Review: I ordered a free trial of Garcinia from Garcinia Advanced about three weeks ago. I was really excited to learn that you could try a month of their product for only two payments of $2.00 and $2.95 to pay for shipping. I was even more excited when it came in the mail just a few days later. However, I was not excited at all when I saw a $90 charge on my account from Garcinia Advanced two weeks later. Sure enough, there had been a clause saying that if you don't call and cancel your account, they continue to charge you $90 a month. I called and canceled my account right away to avoid any future charges, but they refused to even consider refunded me my $90 even though I was only a few days late and had even been considering ordering from them again.

I would be willing to accept my loss and move on, but they charged me $90 for once bottle of Garcinia Advanced when the cost of on bottle is usually around $30. When I was on the phone with the company, I was told that they couldn't refund my money because I didn't cancel my account in time and now I was being charged for the product I was given. However, I did not receive the amount of product I was charged for. $90 should have been multiple bottles, but I only got one.Desired Settlement: I want to be refunded either all $90 or the difference of what a single bottle costs.

Review: I ordered a sample of the product for about $*. I did not see anything at that time indicating I would be charged $[redacted] if I did not cancel in 14 days. When I received the product ( I don't even know if it was within 14 days) there was nothing indicating I had to cancel or any phone number to call. At the end of Oct my bank called me about possible fraud as I was charged $[redacted]. I researched it by calling the number on my bank statement and canceling. When I tried to call back to talk to them, I was unable to as it said my account was canceled and hung up on me. I had to call from another number just to talk to someone. They gave me the story that all sales are final and all the supervisors were on other calls.. But I went through the same process with another similar company ( I had ordered their product at the same time) and they gave me an RMA number to return the product and refunded my money. That is all I want. I do not willing do business with companies that act in this sleazy manner. Thank you for your attention.Desired Settlement: I want to return the product and get my $[redacted] back. I doubt I will get the $[redacted] I orginally paid.

Business

Response:

Hello,

Review: They took money out of my bank account,and refuse to refund unless I send the product back,which I didn't receive and was not aware they were sending it out,the product is junk and does not do what they claimed. I informed that due to the recent deaths of my husband and my son. I'm on my own financially,and needed the 94.00 put back in my account. I got nowhere with them. I spoke to 4 people and was hung up on twice. I NEED HELP PLEASE !!!!Desired Settlement: That they refund my Money

Business

Response:

Hello,

Review: I see and ad for this product and they had a 30 day -free trail but you pay for shipping and handling of [redacted] and [redacted] s&h for the [redacted] (w/same deal). Then on the 11/06/2014 they charged my debt [redacted] for this product and [redacted] for the [redacted] product. I called and they was telling me I recieved the product and they was getting paid for it. I told them that's was the shipping and handling was at [redacted] and [redacted]. They said that I was being charged for the product after 14 days. That was not the deal in the ad on the internet. I canceled any further shipments and said that I want my money back and they refused to send it back. I have copies of the transactions. I will have to try to find the ad again and make a copy of it. I am added the 2- products together because you know that they came from the same company.Desired Settlement: I want my money refunded back to me ASAP.

Business

Response:

Hello,

Review: I found a web-ad for a dietary supplement. It advertised a free 30 day trial for only shipping cost. I opted to try the item. I received the item several weeks after "purchase" date. Package contained no paperwork, only the bottle of supplement. At end of February, I am checking Visa statement to make a payment and notice another transaction on 2/25 for approx. $ 90 from same company. I called and found out that by asking for the free trial, it automatically enrolls me in their monthly shipping of their product. Also, upon further query, they stated I had only 14 days from my free order to cancel, then I would be charged the full amount for the "trial" bottle the mailed me. I find this practice of automatic enrollment and full price billing after 14 days extremely deceptive.Desired Settlement: I would like a full refund of both the $89.95 charged to me for the free trial bottle and also the 4.95 shipping cost of my supposedly free trail bottle of supplements.

Review: I sent for a Free Sample of Garcinia for which I paid $[redacted] S&H. 15 days after I sent for my Free sample, I had a reoccurring withdrawal of $[redacted] deducted from my checking account. I tried to call Garcinia Advanced to correct this unauthorized deduction, however they were not interested. First I was told the $[redacted] was a charge for the free sample I ordered. Second I was told I would receive a 15% refund which I would not agree to. After I hung up on them, they sent me a RMA# by email so I returned the sample by USPS. The sample was received at their Santa Ana location, however Advance Garcia has not refunded my $[redacted]Desired Settlement: Full Refund

Review: Cancelled service 9/2014. Was assured my account was cancelled.Auto billed 10/2014 for amount of $**. called again. Was again assured that account was cancelled and "this will be the last shipment and bill you receive."Auto billed 11/2014 for amount of $**. called again. Was again assured that account was cancelled. Spoke with representative about numerous cancellation phone calls. Rep stated, "we have no history of you calling." After I informed him that I would contact the Revdex.com if this was not properly resolved, I was told, "ma'am, we will no longer assist you if you do that." I told him that I wanted reassurance that this would not happen again. He stated that I would receive an email confirmation of my cancellation after the call. I have not received such email. I am now filing a complaint.Representative's Name: [redacted] (as per rep)Representatives ID #: [redacted] (as per rep)Date and Time of call: 11/03/2014 @ 1141 hrs.Desired Settlement: I am requesting a refund of any and all charges to my account as of the original cancellation month of September. (charges in both October and November totaling $[redacted]). I am completely willing to send back the products that were sent 8/31, and 9/30. They are still in the packages, undamaged, unopened.I will even pay for the shipping to return the product that I should not have even received.

Business

Response:

Hello,

Review: I paid a $4.95 shipping fee to receive a free trial product with a 100% satisfaction guarantee. After ordering the product, I called within the 14 day cancellation period and was told by the customer service agent that I must either return the product (on my dime!) in order to not be charged $89.95 for the product. When I requested to speak to the supervisor, he got on the phone and began reading me verbatim the terms and conditions (which I had practically memorized during this back and forth altercation). I told him that I was very familiar with the terms and asked him to tell me where exactly it said that a customer must return the product in order to cancel. His response: "that's what a trial is". The terms can be found on this website http://trygarciniaadvanced.com/terms.html: "G. If You are not satisfied with the Product and wish to cancel future deliveries of the Product, You must call Our Customer Service Department toll-free at ###-###-#### prior to the expiration of the Trial Period (before day fourteen) and cancel Your order."/"If you are not satisfied with your trial for any reason, simply contact us within 14 days of placing your order. Please allow 3-4 business days for refunds to process." Not only did they go back on their 100% satisfaction guarantee but all 3 of the customer service agents (rather, hustlers) were rude and manipulative.Desired Settlement: Because I called to cancel within the 14 day trial period (order was placed on 7/17/2014), I do not want to be charged for this. They said that if I do not return the product they will charge me $89.95. I would appreciate if this charge could be reversed and if the company will begin operating according to their own terms and conditions.

Business

Response:

Hello,

Review: I ordered a bottle of Garcinia Advanced (60 capsules) on 03/18/2014 for the price of $4.95 (including S&H). On 04/07/2014 they TOOK from my Visa debit the amount of $89.95 WITHOUT my Authorization (GARCINIAGOLD8773734911 / Withdrawal). I have call them on 04/10/2014 and ask them why they took my money without my consent; ask them to cancel this transaction and get back the refund of my money to my bank ($89.95). They refused to do that and sent me an email of membership cancelled. They sent me the email cancelled with date 04/05/2014; they took the money on 04/07/2014. I never signed a membership agreement with the company to continue buying the product.I never receive more of the product (only the first bottle of garcinia advanced 60 capsules). I went to my local bank, wrote a complain about it this unauthorized transaction for myself. After a couple days my bank sent me a letter stated the following:"Unfortunately, we are unable to assist with your claim at this time as the merchant has not violated any Visa Rules or regulations."Desired Settlement: Just only want my money they took of $89.95 dollars plus the amount of $4.95 of the first order because is not working as supposedly they guarantee the product. I never signed a membership agreement to continually buying this product......never received more of the product, just one bottle of 60 capsules.....is UNFAIR and ILLEGAL that this company take advantage of the consumer's in this way without any signed agreement. In advanced thank you for your time and consideration. Have a great day..

Business

Response:

Hello,

When the customer placed his order, he checked the Terms and Conditions box before receiving his free 14 day trial while only paying the cost of $4.95 for shipping and handling. In the terms and conditions, it states that the customer must call to cancel their subscription with us before the 14th day from the day they ordered the product if they are not satisfied with it. If not, they will remain on our monthly subscription services and be charged $89.95 for the products they will receive every 30 days. I have refunded the customer the amount of $89.95. This should be posted back into the customer's account within 3-5 business days. I did not refund the customer the amount of $4.95 because the customer was aware he was paying for shipping and handling for the product he received.

Thank you,

Garcinia Advanced

www.trygarciniaadvanced.com

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be HALF TERM satisfactory to me. The reason to stated this is because I'm no SATISFIED WITH THE PRODUCT RESULT .... IS NOT WORKING LIKE THEY STATED AND GUARANTED. ALSO THE WAY THEY ARE MARKETING IS NOT LEGIBLE IN BIG WORDS IN FRONT OF THE PRODUCT THE WAY TO CANCEL THE SUPPOSEDLY MEMBERSHIP. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a trial of Garcinia Advanced and CleansePro. I paid for the trial, was not happy with the product as it did absolutely nothing for weight loss. I just received another shipment and was charged $79.95 for the CleansePro and $69.46 for the Garcinia Advance. I did not authorize these shipments. I called the company and was told they do not give refunds and that since I didnt return the order in 14 days I authorized addl shipments. I explained I paid for the trial but did not authorize addl and I just received the new shipment yesterday 6/26/14. They refused to let me speak with a supervisor even when I offered to hold. They told me I could not speak with one and they were going to disconnect the call. I got on their website and it clearly stated if not satisfied they would refund the purchase price. This product is bogus and their company procedures are unacceptable. I am sending this shipent back in the package it came in and demanding a refund. They falsely advertise and their "trial" is a comete scam to obtain your credit card information so they can continue to bill you outrageous prices for a bogus product.Desired Settlement: Refund my money and NEVER charge me for or send me anymore products. I want to see something happen with their false advertisement.

Business

Response:

Hello,

Review: I was not informed of future charges to my credit card, nor did I authorize any future charges, when I initially signed up for the free trial of garcinia advanced for a fee of $4.95 for shipping. The terms and conditions only state how to obtain a refund of product. I do not wish to return the free product and cannot not receive a refund when the product is free. I was (without my knowledge and authorization) enrolled in a automated program where I continue to receive product and charged $89.95. When I called customer service to dispute this charge I was not allowed to talk to any supervisor and only offered a refund of 50%. The terms and conditions clearly state that I can receive a full refund minus a $5 restocking fee once the company has a received my returned shipment, but I do not have a product to return since I disputed the charges before any future shipments arrived. I was told by customer service that I had a 14 day window to cancel my automated program and since the date had past, there was nothing the would do. The terms and conditions do not state any such time frame, nor do they warn me I would automatically be entered in this program.Desired Settlement: Refund totalling $89.95. I was promised a 50% refund, as of this time my account has not been credited. Assuming my refund is still processing, I am currently looking to receive the other 50% since either have no product to return and the company will need to restock

Business

Response:

We have refunded the rest of the $44.97 back to your card. Please allow 5-7 business days. We apologize for any inconveniences. Thank you.Garcinia Advanced Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Garcinia Advanced made an offer of free trial for 4.95, when I ordered I was billed 89.90 and their was no phone number or invoice enclosed in package to call and cancel or return, also could not return an opened package, excuse me how can you try it if you do not open it? Called numerous times and sent emails from three separate email addresses no response called toll free number received automated message that my account was closed when entered "0" to speak with a human got very rude rep that would not give me his name or the supervisors name or let me speak to a supervisor. THey stated there was no supervisor or manager and that they would not remove the charge. I turned it over to the fraud department of my financial instution. I also contacted Facebook, Dr Oz Show, The Doctors Show, and Oprah Winfrey since I looked at all of these sites to see if the product was for real.

Review: I requested a sample trial bottle of their product, which was sent to me. Before the trial ended I called and advised that I did not want the product. That call coincided with the date they billed me for the full bottle ($94.50). I wrote to my credit card company with the dispute. They claim I did not call although they sent an email to me confirming the cancelation and that they would cancel any future or ongoing charges. However, they never actually sent me the full bottle. When I called to inquire as to where they claim they sent the full bottle, they provided a tracking # that was non existent on the online tracking at my post office.

This is a scam company. They refused to speak to me after I filed the complaint with my bank.Desired Settlement: I want a refund of the $94.50 they charged my card.

Business

Response:

Hello,

Review: I ordered a this product for a trial. I had to pay shipping and then I understood that the trial was 30days with is how lond the supply lasts. In small print the trail is 14 day so they billed me [redacted]. When I saw the bill I immediately cancelled but when I finally got to a person on the phone they would not accept a return and would not credit me even though in the terms it states that they will accept returns minus the shipping.

This is a sneaky and bad way to take advantage of consumers. I am sure my complaint is one of many.Desired Settlement: I would like a refund and for them to make it clear in their advertising that the trial is only for 14 day and how much the consumer will be billed on the 14th day.

Business

Response:

Hello,

Review: well it started off I was going to order this 14 day trial and it stated that if you order This 14 day trial and you do not cancel this 14 day trial you will be charged as $79.95 fee but if you cancel within the 14 day trial you will not be charged any additional charges I even have a snapshot of it from what I read I'm reading word from word basically and when I called them and ask them and I told them about this and they were quiet and they were saying that well we will give you discount 50% off if you cancel within the 14 day trial but I stated your advertisement in your terms and conditions doesn't state that you will be charged any additional charges if you cancel it within the 14 days and I stated that about like 7 times in they were quiet. And I am NOT going to be charged the amount they want to charge me if it wasn't put on the terms and conditions I even stated if I would have known I would have been charged by cancelling within the 14 day trial I would not have gotten the productDesired Settlement: I just want a curate information on advertisements and they should put it in their terms and conditions if they're going to charge people because they expect them to pay when it wasn't on there some people can afford to pay that kind of money like me

Business

Response:

Hello,

Review: Ordered both products advertised from a website. First I ordered the Garcinia Advanced then the Cleanse Pro. Got both products separately. Had 14 days to cancel before being charged. There was a brochure with the Garcinia product that had both products in it; there were multiple numbers to call and get more information on each product, but only one 1-888 staying customer service. Called the customer service number. I was shocked at the price I was charged by both products, which was non-refundable. I said cancel it all so I don't receive any further product or charges. I was shocked and felt mis-led that it was priced that much in the first place. Then I recently just received a bottle of the cleanse pro. So I called the Customer service number again and the rep told me that they only canceled the Garcinia not the CleansePro. He preceded to tell me there was another # I would have to call to cancel that one. I stated, that is not what the first customer service guy told me and I did state I did not want both products. He stated there was nothing he could do. So I called the Cleanse pro #. The customer representative told me that I could not send the product that I just got in the mail that day, back for a refund even though I was misled the first time thinking I was canceling both products with my first call a month prior. She stated they were 2 different companies. But they are both on the same brochure that I received with both products and it does not state that. It has an information # by the cleanse pro pic but only one customer service #. First they advertise a shipping price to buy, and misled how much each cost after 14 days.Then I thought I was canceling both products and actually wasn't and couldn't return the un-opened bottle, even though it was the first reps fault by not telling me about the other # I was suppose to call. I was made to believe I canceled both with the first call. Now I'm stuck paying another charge for a product I did not want.Desired Settlement: I want to send the product back and get a refund. I do not want the product and don't want them to have my money for something I was made to believe I canceled a month ago.

Business

Response:

Hello,

Review: Recently I ordered a trial offer of garcinia advanced. I called and cancelled within the trial period. I was still charged for the product. I called their customer service and was not helped. I would like a full refund of the charges which total 38. 71.Desired Settlement: Refund for $38.71

Business

Response:

Hi.I refunded the amount of $38.71 to [redacted]Garcinia Advanced[redacted]www.trygarciniaadvanced.com[redacted]