Garcinia Advanced

I found the company's main address and it is as follows: Garcinia Advanced
                                                             ...

                                    [redacted]
                                                                                                  [redacted]
I did not receive a bill or order statement since I did not order this product nor received the product. I found this contact information from their website.
 
Sincerely,
[redacted]

Hello,
The customer has filed a chargeback on 12/7/14 in the amount of $94.90.  Also on, 2/6/2015 the customer spoke with a customer service rep who also informed her that due to the chargeback with the bank, we can not directly refund her.  The bank is currently...

investigating into the issue and we are working with them directly to assist the customer with the refund.  Also, please be aware that it was stated in the terms and
conditions that the customer would be charged for the full 30 days for the
trial bottle if they didn't cancel before the 14 days was over. The system does
not and will not allow the client to proceed to the checkout section to
complete the purchase unless he acknowledges the terms and condition of the
product.  The customer is automatically signed onto our monthly
subscription until they call in and ask to cancel the product.  After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file for a 30 day supply plus shipping and handling. Usually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund.  Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be charged. It was stated in the terms and conditions every
customer agrees to before proceeding to check out. The customer must call in
and cancel their account before the 14 day trial is over. If the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription. 
Garcinia Advanced
www.trygarciniaadvanced.com
[redacted]

A refund of $94.90 was refunded on 8/6/2014. It should be posted in the customer's account already.
 
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-4730

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The point is they still want to charge be 39.00 just to cancel but in terms n conditions it states no additional charges will be made if u cancel  within 14 days of the trail but then there adding on to it after I agree it not right
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for your help.
Regards,
[redacted]

Hello, 
It is stated in our terms and conditions. A refund of $13.49 was refunded on 8/26, The rest of the transaction $76.46 was refunded on 9/15/2014. The account has been cancelled and will no longer be charged.
 
Garcinia...

Advanced
 
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
We have refunded the customer the rest of her transaction. It is a total of $89.90. $44.98 was...

refunded on 6/25. The amount of $44.97 was refunded today 6/30/2014. Please allow it 3-5 business days for it to process. 
Garcinia Advanced
www.trygarciniaadvanced.com
**@trygarciniaadvanced.com
###-###-####

Hello, 
Her account has been cancelled and will no longer be receiving...

anymore
products or be charged. Also, it was stated in the terms and conditions every
customer agrees to before proceeding to check out. The customer must call in
and cancel their account before the 14 day trial is over. If the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription. The customer has been refunded a total of $[redacted]. This should be credited within 3-5 business days.
Garcinia Advanced
www.trygarciniaadvanced.com 
[email protected] 
(888) 557-4730

Hello,
 
The first record of the customer calling in and speaking to a representative is on 5/14/2014. The representative then cancelled the customer's order. The amount of $94.90 for her order placed on 5/10/2014 was refunded on 6/9/2014 after receiving the product. This amount should have been posted back into [redacted]'s account 3-5 business days from the refund date. We are unable to refund her for the transaction date 4/10/2014 for the amount of $89.95. She called her bank and asked to get it charged back onto her card. She must speak to her bank regarding these funds. They have taken the amount out of our account to process back to the customer.
 
Thank you,
 
[redacted]
www.trygarciniaadvanced.com **@trygarciniaadvanced.com
(888) 557-4730

Hello,
 
We have refunded the remaining amounts excluding the shipping and handling prices of $10.90. It should be posted back into the customer's account within 3-5 business days. 
 
Garcinia...

Advanced
www.trygarciniaadvanced.com
[email protected]
(888) 557-4730

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I never signed up for anything and was shocked that they only  refunded 50% after much disagreement they went from 10% to 50 %  The subscription was opened without my consent. I would like the balance of my money refunded thanks [redacted]

Hello, 
 
We refunded the amount of $89.95 on 9/15/2014. It should be posted within 3-5 business days. It was all stated in the terms and conditions every customer agrees to before purchasing the product. 
 
Garcinia...

Advanced
[email protected]
www.trygarciniaadvanced.com
(888) 557-4730

Both companies have agreed to refund my money, thanks.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
The client received a refund of $89.95 on 12-01-2014.  Client then also filed a charge back with the credit company.  Our company is currently still in dispute as the refund has already been provided to the client.  .  Also, please be aware that it was...

stated in the
terms and conditions that the customer would be charged for the full 30 days
for the trial bottle if they didn't cancel before the 14 days was over. The
system does not and will not allow the client to proceed to the checkout
section to complete the purchase unless he acknowledges the terms and condition
of the product.  The customer is automatically signed onto our monthly
subscription until they call in and ask to cancel the product.  After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file for a 30 day supply plus shipping and handling. Usually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund.  Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be charged. It was stated in the terms and conditions every
customer agrees to before proceeding to check out. The customer must call in
and cancel their account before the 14 day trial is over. If the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription. 
Sincerely,
Garcinia Advanced
www.trygarciniaadvanced.com
[email protected]
[redacted]

Hello,
According to the screen shot of your account, there was an amount of $85.95 which was added.  A deduction of to an account would show $-85.95.  Please review the account and verify with the bank that there was not a charge for $85.95.
Sincerely,
Garcinia Advanced
www.trygarciniaadvanced.com 
[email protected] 
(888) 557-4730

Hello,
 
According to our records, Ms. [redacted] has contacted her bank and asked for a chargeback. We will not refund the amount $14.71 because her bank has already refunded it from our account on 4/17/2014. If the customer has any concerns regarding this chargeback, she must speak to the bank...

herself and verify that they have processed it.
 
Garcinia Advanced
www.trygarciniaadvanced.com
[redacted]
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
In reference to the comment back to me about the shipping - I was referring to the product return shipping cost, since I was not informed that the product had to be returned until I canceled.  As long as my credit card does not get charged again, I am fine with this outcome.  
Regards,
[redacted]

Hello, 
Her account has been cancelled and will no longer be receiving anymore
products or be charged. Also, it was stated in the terms and conditions every
customer agrees to before...

proceeding to check out. The customer must call in
and cancel their account before the 14 day trial is over. If the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription. We have refunded a total of $[redacted] on 12/2/2014. Credit should be posted within 3-5 business days. 
Garcinia Advanced
www.trygarciniaadvanced.com 
[email protected] 
(888) 557-4730