Gardeners' Collection, Inc.

Complaint: [redacted]
I am rejecting this response because: They stated it was never charged but my credit card statement states:
It was charge to my credit card on 3/4/2014
 
03/04 03/04 GARDENERS COLLECTION [redacted] CT $13.98
03/04 03/04 GARDENERS COLLECTION [redacted] CT $18.93
03/04 03/04 GARDENERS COLLECTION [redacted] CT $20.93
03/04 03/04 GARDENERS COLLECTION [redacted] CT $13.98
At this point, all I want it the $67.82 credited back to my credit card. This is getting a little ridiculous.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never received the shipment and it is now June 17th. They need to supply you and myself with a valid tracking number showing this delivered. I cannot believe it took two weeks for...

a response like this. All I want is my credit card refunded. When contacted not once would they give me a tracking number. If you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the [redacted] of my state and filing a complaint for mail fraud. The company told me it shipped 04/23/15 and when I contacted them on 06/15/15 I was told it shipped that day. WHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIER. If I do not receive this information by end of day I will be contacting the [redacted] of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issue. This is unacceptable. I have attached the original email I received from the company!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mrs[redacted] placed her order on March 7th
with Gardeners Collection and her order shipped out on March 20th
and should have arrived within 10-business days
Unfortunately, we were
experiencing a large back log at our nursery and shipping was delayed and we
have no tracking system with our nursery Mrs[redacted] should have received her order by
now. However, we are closed for the
season but will issue a full refund today
We do apologize for the
inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the refund however, have not received it yet and would like this to kept open...

until I do.  Am I also to get reimbursed for the all the phone calls made where I was kept on hold for up to 20 minutes?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It still mystifies me how the "business" (and I use this term questionably) can supposedly have sent our plants as recently as last week when now all of a sudden, then don't have any of the account information. Where were the plants supposedly sent? It saddens me how unprofessional this business turned out to be. Mistakes happen. If my order got lost, all the company needed to say was the order got lost. That would have been so much better than the pathetic song and dance I received. Add to that the smart-mouthed woman who took my phone call months ago. Now this has become a lose-lose situation. I am going to provide the requested information, but you must realize how skeptical I am that a refund will actually be made. It would be greatly appreciated if someone from Gardener's Collection would let me know when I might expect the arrival of said check. I told the smart-mouthed woman w/GC that I was going to report the company to the Revdex.com if my order didn't arrive or a refund was sent. I did what I said I would do.. All I can say is that if the refund check doesn't arrive in a few day's time, I will be left with no alternative than to pursue this with another agency, this time with the government. Today is June 22nd, 2015. If the check has not reached me by July 1st, I can only assume you have lied to me ONCE AGAIN. On July 1st, 2015, I will take action AGAIN to rectify this problem. Sales invoice#: [redacted]Order Date: 3/24/15Order ID: [redacted]Order was for the following:[redacted] ($9.98)[redacted] ($9.98)[redacted] ($9.98)310 ($7.98)S&H: $8.95Total: $45.89
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to make sure they have my correct financial information where...

as to refund my money..could you please contact me and let me know how I need to do this..thank you!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received the item. Also the 29th...

of May just after I filled the report with you, I got a phone call from the company saying my money would be refunded to my account.  It was to have shown up in 5 to 10 days, Haven't received that either.
Sincerely,
[redacted]

We return all of our phone calls / emails to our customers.  There are times when the customers do not leave they number (we can retrieve from the message), mailbox is full, no voicemail setup, just rings and other examples of not being able to contact with the customer.  We were unaware...

that the plants this customer received were dead/damaged on arrival.  We can issue a reship (no charge) for the entire order.  The order is shipped by [redacted].  Please advise. Thank you,Customer Service

Customer called and advised that the items were not received so the company resent them again at no cost on or about May 15. They should be there shortly *

We show no message of this customer contacting us by phone or email.  When a customer contacts us we return their message within 24 hours.  The customer should have received the correct size and live trees.  Since there was a packing issue of some sort, we will issue a reship (per our...

policy) at no charge for this entire order. Thank you,Customer Service

Complaint: [redacted]
I am rejecting this response because:THE PLANTS NEVER ARRIVED.  I DO NOT WANT THEM RESENT NEXT YEAR.  I WANT A REFUND OF MY MONEY.  THAT IS THE ONLY ACCEPTABLE SOLUTION.Please advise ASAP.Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the refund however, have not received it yet and...

would like this to kept open until I do.  Am I also to get reimbursed for the all the phone calls made where I was kept on hold for up to 20 minutes?
Sincerely,
[redacted]

The company would be happy to resend the plants next year or issue a refund if the items have not been received by today's date

We would be happy to look up the order for the customer. I would just need the last name and zip code the order was placed under*

The plants were sent to the address provided  (acct [redacted]) and should arrive by this weekend (May 15 or 16)  or early next week. If they do not survive the trip or are damaged in any way the company will then issue a refund*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I would prefer not to wait until 2015 for this to be fixed. This...

seems a little crazy. I would like a refund for this product now if it cannot be replaced. I received a call yesterday but could not get to the phone. I tried returning the call today and waiting on hold for almost 10 minutes. Had to go to a meeting so I could not complete the call.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Sent: 6/18/2015 1:16:32 PM I would like the tracking number on this. They have told me this 2x's before. I would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter. 6/26/2015  I have NOT received my plants. At this point I want a refund. It is too late in the season for these plants, that I have NOT received to be planted. [redacted]
Sincerely,
[redacted]

Revdex.com:
Hi Ms [redacted]They called me not long after I spoke with you today. They say they are going to refund my [redacted]. Please don't close this till you hear from me that they credited my account. Thank you! :-)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]