Gardeners' Collection, Inc.

We would be happy to resend the replacement vines. I think that is what he is asking. Please confirm that they desire replacements and we will send them*

Customer did order various plants from the company and if they did not survive or were in bad condition we can offer a reshipment of the same plants next year or a full refund for the value of the plants.  A review of the customers service logs does not indicate that she/he has contacted us...

to indicate her preference.A

I apologize for the delay in the customer not receiving the plants he ordered but the nursery is backlogged. He should be receiving them shortly. I can request a refund of his order once he receives and refuses the package. Again please accept my apologies.*

Customer called and advised that the items were not received so the company resent them again at no cost on or about May 15. They should be there shortly
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We called the customer.  A refund will be issued today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I like to add a comment:  I still believe this company trys scamming people in hopes the person doesn't go thru the extent I did to get my refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]     I did receive a full refund from gardeners collection  Everything is resolved now     Thank You

Complaint: [redacted]
I am rejecting this response because:The representative from Gardeners' Collection is requesting US, the customer.  to provide paperwork (Account number or invoice number) that the order was filled,when, in fact, our complaint is that our order was NOT FILLED, and therefore, we do not have access to any such numbers.  I DO have a copy of the original order.This is a MAIL ORDER operation.  We sent in our order by mail with Check No. [redacted] in the amount of $94.78.  Our bank ([redacted]) shows they made good on the check to Gardeners' Collection on 3-5-15.  Ask the Company to check their accounts received records, which I presume they keep in better order than their mailing operation.  If necessary, I will request our bank to print a copy of the cancelled check as proof of payment.It is strange that on 5-5-15 at 10:45 a.m. in a phone conversation with Gardeners' Collection order clerk [redacted], she  was able to find our order form (naming each of the items we had ordered), declared that it had been mislaid, and assured us that it would be filled that same week.  The documentation was in their office on that date. What has become of it since that time is THE COMPANY's responsibility to address.
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: This is true. That is the email I was sent. However this email was sent to me over and over and to my friends and family who also ordered. SO, their is no way on earth this is true. My cc was perfect. I used different cards. I would like you to ship them next year, but I doubt that will ever happen. I want to know why this did not only happen once or one year, BUT several years in a row to several different people all getting them same email back. This is not a one time thing here. It seems to be a scam. I ordered my mom ordered my sister ordered and not one of us has a single tree. Then we get emails saying are cc was rejected and the nursery is closed. Do you see the issue here? A:: used different cards and I used different cards year after year all with lots of money available. I bought a darn fence for 5k just last month with the one I tried to use.
Sincerely,
[redacted]

The order shipped at the end of May from ** and should be there any day now

I have issued a refund today.

Spoke to customer.  Refund was issued on 05/21/2014 for $68.83

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me as long as they follow through. Their offer was to ship the order next year or refund.  I would like a refund to this order ASAP.  I do not know how to get a hold of this company to ensure that they refund me.  They do not respond by phone or email.
Sincerely,
[redacted]

Tried to call customer twice, no answer.  The reship went out but we have issued a full refund.

Complaint: [redacted]
I am rejecting this response because:
 
This is regarding  complaint was assigned ID [redacted]. I received the last message from you that if I had not received the merchandise by now you would reopen my account and have Gardeners issue me a refund for the full amount. I hope this matter is finally resolved and the credit is issued.
Thank you
[redacted]
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The representative from Gardeners' Collection is requesting US, the customer.  to provide paperwork (Account number or invoice number) that the order was filled,when, in fact, our complaint is that our order was NOT FILLED, and therefore, we do not have access to any such numbers.  I DO have a copy of the original order.
This is a MAIL ORDER operation.  We sent in our order by mail with Check No. [redacted] in the amount of $94.78.  Our bank ([redacted]) shows they made good on the check to Gardeners' Collection on 3-5-15.  
Ask the Company to check their accounts received records, which I presume they keep in better order than their mailing operation.  If necessary, I will request our bank to print a copy of the cancelled check as proof of payment.
It is strange that on 5-5-15 at 10:45 a.m. in a phone conversation with Gardeners' Collection order clerk [redacted], she  was able to find our order form (naming each of the items we had ordered), declared that it had been mislaid, and assured us that it would be filled that same week.  The documentation was in their office on that date. What has become of it since that time is THE COMPANY's responsibility to address.
Sincerely,
[redacted]

We have researched and found that the order did indeed ship.  However, we have issued the customer a full refund.

Complaint: [redacted]
I am rejecting this response because:
It is good to get an apology.It is good to get a PROMISE of a refund.Since we have heard several different versions/promises from the company about our order, which leave a strong aftertaste of doubt, we will reply to the Revdex.com that we accept the offer and consider the complaint resolved when we ACTUALLY RECEIVE OUR REFUND CHECK  from Garden Collections.Sincerely,
[redacted]

The items shipped and should be there by now