Gardeners' Collection, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as...

they follow through. Their offer was to ship the order next year or refund.  I would like a refund to this order ASAP.  I do not know how to get a hold of this company to ensure that they refund me.  They do not respond by phone or email.
Sincerely,
[redacted]

The customer ordered from our special buy 2 vines and get 2 free. He was sent a total of 4 vines for $10.00 and he paid for shipping of $6.95 for 2 vines and just paid to ship the  2 extra vines. He was charged exactly what the advertisement stated.**

Complaint: [redacted]
I am rejecting this response because: On may 30, 2015 I received four dead twigs. not a usable product. If you look online you will find several of the same complaints. This company has a record of this scam. Please help me get a refund.
Sincerely,
[redacted]

We tried to call the customer to resolve but there is no voice-mail setup.  Please have them provide a phone number where they can be reached.

Please advise if the plants have arrived and in what condition. I can request a refund if they died or resend them to the customer next year

Complaint: [redacted]
I am rejecting this response because:Revdex.com: THIS ANSWER IS A CROCK OF YOU KNOW WHAT. I HAVE NOT HAD ANY FROST IN THE GROUND OR ANYWHERE ELSE FOR OVER 21/2 MONTHS. THE CORN IN SOME OF THE FARM FIELDS ARE 4 TO 5 INCHES TALL ALREADY. NO NEED TO REPLY TO THIS E-MAIL, JUST WANTING YOU TO KNOW THAT WHAT THAT COMPANY IS SAYING IS **. **

Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  see attachment
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Correct my wife did receive original order but on 5/5/2014 I emailed Gardeners Collection about the dead plants.  I got...

a return email on 5/8/2014 that live plants were being reshipped to receive within 14 business days or by 5/29/2014.  It is now 6/2/2014 and I have not received re-shipments and when I called on 5/30/2014 I was told no refund would be given or the employee's name was given when requested.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
As I mentioned in my previous email I have contacted [redacted] to give me a credit for the undelivered goods.  [redacted] will investigate and grant me a credit.  I no longer wish to do business with Gardeners Collection.  I gave them ample time to respond to me and both times they gave me different answers or did not respond at all.
Sincerely,
[redacted]

We spoke to customer.  We will issue a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
As you can see last name is [redacted] and my zip code is [redacted]

We spoke to the customer and he has already disputed this with his credit card company.  We cannot issue a refund if there is a dispute open.

We did in fact receive the customers order in February, 2015 but because of the frost zone he resides in ([redacted]) we did not process his order until this month. It is scheduled to ship out next week and he should receive shortly thereafter. If he is not satisfied with the plants or they die in...

transit we would reship them to his next year or offer him a refund.As to the negative reviews on the internet, people will say and have different opinions which we can not control. Often times they are baseless. We only strive to address your particular situation and will do anything we can to make it work for you.*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I did contact the company and did not get a response. If they continue to fail to respond, I will contact you again.
Sincerely,
[redacted]

We received the customers order via the internet on or about April 25, 2015. It was processed on May 5 and the expected delivery date...the date he should receive the plants will be the 25th or 26th of May.**

We have already responded to the Revdex.com regarding this matter.  We do not false advertise!!!  The customer received a refund of $23.96 on 03/03/2016 but then [redacted] HAD A PHONE CONVERSATION WITH MRS W[redacted], which she agreed to issue the balance of $47.89.  That final refund was...

completed on 04/04/2016.  This matter is resolved and CLOSED!!!!Thank you,Customer Service

The company mailed a refund check to the customer on June 17, 2015

06/02/2014
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
The company did not speak to me and the plants arrived today in the 8 X 8 X 48 inch box. Most yellow and one dead.
If my money has been refunded, then I am satisfied.
Thank you,
Sincerely,
[redacted]
[redacted]

Customer did in fact purchase some of our trees on April 21, 2015 using our automated system. The order was processed and charged on the 21st of April and shipped on the 23rd of April. It usually takes 24 to 48 hours for the items to be package and picked up by [redacted]. We apologize for an...

inconvenience or confusion but we do not charge the credit card unless we know we can deliver the product.**

We would be happy to look up the order for the customer. I would just need the last name and zip code the order was placed under
*