Gardeners' Collection, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It still mystifies me how the "business" (and I use this term questionably) can supposedly have sent our plants as recently as last week when now all of a sudden, then don't have any of the account information. Where were the plants supposedly sent? It saddens me how unprofessional this business turned out to be. Mistakes happen. If my order got lost, all the company needed to say was the order got lost. That would have been so much better than the pathetic song and dance I received. Add to that the smart-mouthed woman who took my phone call months ago. Now this has become a lose-lose situation. 
I am going to provide the requested information, but you must realize how skeptical I am that a refund will actually be made. It would be greatly appreciated if someone from Gardener's Collection would let me know when I might expect the arrival of said check. I told the smart-mouthed woman w/GC that I was going to report the company to the Revdex.com if my order didn't arrive or a refund was sent. I did what I said I would do.. All I can say is that if the refund check doesn't arrive in a few day's time, I will be left with no alternative than to pursue this with another agency, this time with the government. Today is June 22nd, 2015. If the check has not reached me by July 1st, I can only assume you have lied to me ONCE AGAIN. On July 1st, 2015, I will take action AGAIN to rectify this problem. 
Sales invoice#: [redacted]
Order Date: 3/24/15
Order ID: [redacted]
Order was for the following:
[redacted] ($9.98)
[redacted] ($9.98)
[redacted] ($9.98)310 ($7.98)
S&H: $8.95
Total: $45.89Regards,[redacted]

We spoke to the customer and will be issuing a refund today for $97.77

Spoke to customer.  We have issued a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to make sure they have my correct...

financial information where as to refund my money..could you please contact me and let me know how I need to do this..thank you!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: when the company called us on May 19th and said that they...

had mailed the vegetables to us on the 17th, we told them we didn't want them.  We would like a refund in the amount of $60.85 that was charged to my husband's [redacted] credit card.  The vegetables have not been received.  This company lied to us and that is enough.  You should definitely investigate them for fraud.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like the record to reflect I did receive 6 plants, but I had...

paid for 12.   They did offer to refund the additional payment or to send an additional 6 plants but that would have to be next season because it was too late in the season for shipping.  I opted for the refund and they have done so.  However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter.  Only minimal growth is apparent at this time.  I would have serious issues recommending this company to anyone.
Sincerely,
[redacted]

We were working on getting a hold...

of the customer on the phone before replying to you.
 
We have issued the customer a full refund for the order she mistakenly placed from the internet.

We had issued a reship to the customer per their request.  It shipped on 05/17/2014,  It takes 10-14 days for delivery by USPS.

Complaint: [redacted]
I am rejecting this response because this issue is not yet resolved.However, in cooperation with the company's request, I am providing my billing address and last name used in the order:[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like the record to reflect I...

did receive 6 plants, but I had paid for 12.   They did offer to refund the additional payment or to send an additional 6 plants but that would have to be next season because it was too late in the season for shipping.  I opted for the refund and they have done so.  However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter.  Only minimal growth is apparent at this time.  I would have serious issues recommending this company to anyone.
Sincerely,
[redacted]

We have no record on this customer talking to us about their order.  Our policy with the live plants, is if it arrived dead/damaged than we will issue a reship (no charge).  We have within the last 5 days switched shipping carrier from [redacted] to [redacted] with tracking numbers now for better...

delivery of these live plants.  If the customer would like a reship than her order will go by [redacted] and again we mentioned she will have a tracking number.  Please advise. Thank you,Customer Service

Spoke to customer and he said he will wait until 06/12 to see if the order arrives and if not he will contact us.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
The company may reship healthy plants to me next year but no later than May 30, 2016.Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I had two orders with them.  The 2nd order number was [redacted], this order arrived in very bad condition.  Plants were dead. They fully refunded $17.93 from this order.The first order number is 1140001020418. This order was never received.  The total paid on the order was $32.89.  They were suppose to refund $32.89, instead they refunded only$14.96.  They still owe me $ 17.93.  I think they deducted the first refund they issued from the total for this amount. zip code is [redacted]Thank you,[redacted]
[redacted]    
Sincerely,
[redacted]

Please advise if customer has still not received the items. They were sent some time ago

[redacted] The above complaint has been resolved with full payment refunded by Gardners Collection.

Complaint: [redacted]
I am...

rejecting this response because: You have my money and I have nothing...how can I tell you if they are dead or damaged when I didn't even get them.  I need my money back so that I can go out and purchase the plants locally.  After ordering them 5 weeks ago, [redacted] from your customer service said they will probably be dead.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because this issue is not yet resolved.
However, in cooperation with the company's request, I am providing my billing address and last name used in the order:
[redacted]
Sincerely,
[redacted]

We would be happy to issue a refund. What is the account number or last name and zip code of the customer?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]