Gardeners' Collection, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
Sincerely,
[redacted]
Ps. The money was refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer has been refunded for the shipping

Complaint: [redacted]
I am rejecting this response because: As I mentioned in my previous email I have contacted [redacted] to give me a credit for the undelivered goods.  [redacted] will investigate and grant me a credit.  I no longer wish to do business with Gardeners Collection.  I gave them ample time to respond to me and both times they gave me different answers or did not respond at all.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received the refund nor the plants as of today. I am still not happy with this.
Sincerely,
[redacted]

Complaint: [redacted]
My Zip code is [redacted] and the order # is  [redacted]
Sincerely,
[redacted]

Hello, Thank you for your help, I received 2 calls from the company and the product was delivered today.....thank you......please close this case.

Complaint: [redacted]
I am rejecting this response because:  Today is 5/26/15.  I still have not received my order.  Shipping from ** to ** should only take 2 business days.  My credit card was charged over a month ago on 4/21/15 !   I want a refund of $70.70
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:
Sincerely,
The vines were dead when I received them I don't know what kind of vines they were ,maybe off some vacant lot some where I want replacement live plants sent to me PDQ they will not answer the phone put on hold and never answeredI did not object to the added price if the plants were living.I put the plants in soil when I received them even put 2 in my hot house and still they never showed signs of life ...
[redacted]

We left the customer a message letting them know that we can either issue a reship or refund.  Let a direct phone number where the customer will be able to reach one of my reps.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I will take a refund since nothing has arrived.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the order a few minutes ago. Thank you.
Sincerely,
[redacted]

Customer ordered various plants and her order was processed at the end of April and shipped to her at the address she provided. If she did not receive the plants we would have reshipped them to her or offered her a full refund if they arrived damaged or dead. We have no service logs indicating...

that she called or complained about not receiving the product or that the product arrived dead or damaged.*

The customer's orders for the dead or damaged items were reshipped to him last week. **

Complaint: [redacted]
I am rejecting this response because: There should be a tracking # to check with the post office and they have not provided that to me. Also, I would think that...

they would check with the post office and see what has happened.
Sincerely,
[redacted]

Customer placed an order over our automated system and the order was shipped at the end of April. The address we have on file is [redacted] I noticed on the complaint form that she has a different zip code of [redacted]. If that is the case that would be a reason she did not...

receive the order. The company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*

The customer "just" ordered the trees on may 2, 2015 and they have processed and will ship shortly. Unfortunately because they have been processed I can not cancel the order or request a refund until the product is delivered back to the company. If the customer calls us or send us an email that they...

were returned we would gladly issue a refund*

I apologize for the delay in the customer not receiving the plants he ordered but the nursery is backlogged. He should be receiving them shortly. I can request a refund of his order once he receives and refuses the package. Again please accept my apologies.*

We would be happy to resend the replacement vines. I think that is what he is asking. Please confirm that they desire replacements and we will send them*